It might seem weird to review a power company but I have to say of living all over the country and…read moreof course having many different power accounts in my time that this place has one of the best lobbies and customer service and very friendly staff that I have ever experienced in dealing with a utility

From the owner: Making your connection…read more JCPB is a community-owned, non-profit electric utility. The JCPB is governed by a local Board of Directors, representing the Town of Jonesborough, Washington County, and the City of Johnson City. Board meetings are held on a monthly basis beginning at 4:15 PM every fourth Tuesday in the JCPB boardroom, unless otherwise posted. In direct service to the Board of Directors, is the General Manager. The JCPB General Manager operates in coordination with four organizational officers.

Poor customer service. We have been customer's of theirs for 29 years. In the past they would do…read moreanything to please their customers. In the past year they started charging for the tank and auto refill service. Before you only had to buy a tank full each year . When I called for propane they said it may take up to ten days. They don't seem to care anymore.

They are a power company. The lights stay on for the most part; so they don't exactly deserve a pat…read moreon the back for keeping it that way. What they do deserve is contempt and disgust. Our poorest residents get charged an additional dollar every day because they are deemed uncreditworthy or lack the wherewithall to pay monthly. If only one person out of 30 Ashe county residents uses the pay-as-you-go "flex pay" option, then Blue ridge energy rakes in approximately $365,000 a year from our very poorest residents. They should be ashamed of themselves, particularly since that is essentially subsidizing charging stations for electric toys. Shame on you.

Heritage propane is a part of AmeriGas, which is one of the largest…read moreGas companies in the country . I would not recommend this company. Their customer service is not good, and you get a lot of running around and being placed on hold. I purchased a new home that had AmeriGas tank, and was going to use their services until I kept getting the runaround. It was even a 20 minute phone call with two different associates and multiple times on hold just to have a pick up request completed. I would recommend Appalachian energy. That's who I chose to go with and it's a family owned company.

Terrible. These people gave me a contract with one year maximum price guaranteed and didn't honor…read moreit even for the next delivery. When I called them on it they made excuses saying their system wouldn't allow them to change it. After many calls they made an effort, but it was obvious they didn't feel any obligation to honor their word. Last week they notified me there was a "technical difficulty" that kept them from filling my tank. Later they sent another notification saying they couldn't find my tank. This is after years of them filling it. So far I've called 3 times. (It sounds like you are talking to a call center in India). Each time they promised to come out on Tuesday and promised to call before. They lied all three times. I still haven't heard from them. Stay away from these people.

Everything!!! Google…read moreNest Thermostat, won't stop blowing hot air, it reached 81 in our house, it's 42 outside and we are sitting here with all the windows open! Called Duke, transferred 3x's only to be up sold and told to Email their vendor..... yes, email THEIR VENDOR wtf???? Zero 000000 stars

During the wind storm we had last weekend, Duke absolutely dropped the ball. Below is my experience…read moreas well as pictures of live wires blocking roadways for almost 30 hours unattended. #1 - the power was out for a total of 44 hours, which is completely unacceptable especially when other people 1/8th of the mile down the road were back up within 7 hours.We werent even provided with any updates and the time was stuck at 10:00 on 3/3/23 as expected time to be resolved, even after we went past that time frame. #2- It took over 27 hours for anyone from the power company to even show up in my area to take a look at anything. Power was lost at 2:30pm on 3/3/23 and the first time I saw anyone out here was at 5:00pm on 3/4/23. Also during this entire time, live power lines were laying in the middle of the roadway as a hazard to have to navigate around to get out of the neighborhood which is absolutely insane. I have pictures to prove this if you would like to see them. #3 - we were finally alerted at 6:00pm on 3/4/23 that the power was restored. We headed home only to find that that was a LIE. Power was still off. We had to re report the outage and was then told it would be noon on 3/5/23 before it would be restored. (finally was restored around 10:30am on 3/5/23 44 hours after outage started). Also, we as of this time, we were the only road in all of canton without power according to the outage map. Why did no one come back until the next day? #4 - due to having no power/heat during wintertime, we had to have a two night stay in a hotel because we have an infant child that cannot stay in that environment. That cost almost $350 itself #5 - due to the power being off for so long, $400 worth of food was spoiled and had to be transported to the dump At the end of the day, we were lied to, forgot about, left with dangerous hazards, and over $750 out of pocket. I am contemplating taking this story to WLOS or another media outlet as this is ridiculous and no one else should have to go through this and Duke should be held accountable to higher standards than what we received as loyal paying customers.

thought I had a water line leak turned out to be a meter issue Nathaniel and the repair guy were…read moregreat ,I notified Nathaniel around 10 this morning and the serviceman had the problem taken care of by 2, Again a BIG thanks!

Worst back woods utility company I've ever seen...charging us 180.00 next month for water saying we…read moremust have a leak...we just bought the house...house had inspection we been underneath house no leaks...nothing no exces water...so it make you wander what is exactly going on here...now mind you this utility company charges 25.00 if they come out to check and leak is on your side...she said they checked meter...husband lifted meter lid full of cobwebs. Nobody has checked this meter in a long time. I may have to go to the actual media with this crap.

Great people to do business with. They have quality products & knowledgable sales people. Ask for…read moreRick or Jeff.

I want to say how everyone at Erwin utilities goes above and beyond and how professional , helpful…read moreand friendly. Anytime you call or go in you get excellent service.

This company can't explain there billing and usage when it comes to there electric service. I went…read moreinto there office and talked to a lady in the customer service payment center. I haven't received a bill from them for this month. I am new to the area and have been here since August of 2018. My first bill from them was for Sep. at 10.51, Oct. bill was 41.03, Nov. bill was 43.27 and as of yesterday, the Dec. Bill was 76.07. This is more than a 40% increase in usage and the same exact amount of electric being used inside of this small apartment and no-one there can explain the increase on this bill. Yes, we have had some cold days - but not that bad at all to see this high billing practice of theirs. I did complain about this to no advantage of mine at all and all they said that they can do for me was to send out a person to read the meter again. they are the only electric company in our area to provide electric service.