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Commerce, GA

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Heritage Hills

4.0 (1 review)
Closed • 8:30 am - 5:30 pm

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2 years ago

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Capstone at Banks Crossing Apartments

Capstone at Banks Crossing Apartments

(2 reviews)

Seeing as how the buildings are "new" they are bound to be nice inside. But the faculty and…read moremanagement do not care for you and your business. They work on a third-party system so they divert any blame or responsibility away when in fact they should shoulder the blame. The management do not care about you or your business. Also it goes without saying, the grass/sidewalks are riddled with pet manure. I've seen the same piece of dropping in the same spot for over a month. This place does not care for you.

DO NOT MOVE HERE! Read the reviews…read more Lets start with the pool. The pool is never open and never clean. My 2 year old son broke out in hives after spending the day at the pool. The apartment is cheaply made. The tub is made out of plastic and is the hardest thing to clean. The appliances are cheap and just look nice. The gate NEVER works. It's either left open or I would have to walk and open it for guest. You have to pay to print anything in the common area. The mail room has all the packages all over the floor and people will just take your packages. Beware of there sneaky ways. They will send the renewal lease less than 60 days before your lease ends, which means you will need to know you are moving before you even know how much your rent is going up. MY RENT went up $250 my first year. MY second year it went up another $150. My rent started at $1100, when i moved in in 2021. You do the math by December 2023. I had enough of the rent increase and decided to move. The day of move out I asked for a walk through. They did not want to give me a walk through. There was only one girl in the office. The last thing I was told was I would receive my security deposit and it would be sent to my forwarding address. Over 30 days later, I receive a phone call from the assistant manager saying they will be sending me to collections TODAY and this was my courtesy call. I never received a email or letter about any extra fees. I was told they sent a email and I should have checked the portal. Why would i check the portal and why wouldn't you send a letter? They charged a $150 dollar cleaning fee and $50 garbage removal. I paid valet garbage pickup every month, so I didn't understand that fee. The apartment needed to be clean regardless for the following guest. They claimed the stove and tub was dirty. I have videos that show otherwise. In conclusion, I never received a email, a letter, or phone call prior to being told I will be put into collections today. I was never was late on rent and didn't understand how this was a courtesy call. Requested an extension because of the miscommunication on there end. The manager came on the phone and rudely said NO, because she sent a email and that's all they have to do. My FIRST apartment and being sent to collections for something I didn't know anything about. Like I said DONT MOVE HERE. It's a diamond in the rough.

Mt Olive Townhomes

Mt Olive Townhomes

(5 reviews)

HONEST, DETAILED REVIEW…read more My family and I moved here in mid-June 2016, and I'm thankful I'm not paying the going rate for our two-bedroom apartment (we got it for $750, normal rate is $800). I was going to post a review right off the bat, but decided to give it some time before doing that. Let's start with the good, shall we? LOCATION: Love it. About 20-30 minutes from Atlanta. Lots of restaurants, grocery options, and things to do nearby. OFFICE STAFF: Very professional and friendly. There are several glowing reviews on apartmentratings.com that mentioned Miss Dee, the owner, and she lives up to those reviews. Shawn is the leasing consultant, and he's professional as well. MAINTENANCE: Very responsive. Oven needed a gasket replaced and another unit was brought in the next day. Window in one of the bedrooms was broken and they fixed it immediately. Furnace filter needed changing, came out to change it the same day. COMMUNITY GROUNDS: generally clean and well-maintained. APARTMENTS: Lots of counter and cabinet space, plus a pantry. And now...the bad. APARTMENTS: some seem to be worse than others. Our bathroom was dirty when we moved in. The toilet hadn't been cleaned (safe to assume that the toilet seat wasn't changed), and the bathroom generally wasn't clean. The condition is good overall, though there's a couple windows that aren't sealed properly, and subsequently, bugs are able to crawl in. I put paper towels in the gaps, which has done a good job of taking are of the issue. We're not able to have a kitchen table due because there isn't enough space with the trash can and my son's high chair. The place was built in the 60s, remodeled in 1999. I think the remodeling was minimal, because when the paint peels off the tile in the bathroom, you can see that it used to be green. Windows obviously weren't replaced. Floors now have vinyl/laminate that looks like wood. I might be nitpicking, but either the walls were dirty before they painted, or the brushes were dirty, but I can see how rough the walls are due to not being clean beforehand. A lot of things were simply painted over. Walls could definitely use some sanding as well. The floor in what would've been my son's room is HORRENDOUSLY squeaky. Also, the cable outlet in the main room doesn't work, so the WiFi router has to go in that room. Walls and floors are thin. You can hear people talking, playing music, snoring, etc. However, people are pretty quiet most of the time, so it's not too big of an issue. COMMUNITY: Residents don't follow the rules. No pets are allowed, but the guy downstairs has several cats that roam the property, and someone in the row of buildings behind me has parakeets outside. Office is only open from 10 to 4:30, Monday through Friday. It's not an issue for me, since I don't usually need anything. About a month ago, maybe longer, someone had a pool party. I'm sure there isn't supposed to be any food in the pool area, but how can you have a party without food? That wasn't the worst part. They brought an entire outdoor speaker system and the DJ played very loud music most of the day. Turned into a cookout at some point. No grills are allowed, but I've seen them used on several occasions. The aforementioned leasing consultant lives like two buildings down from me and would've heard the ruckus if he was home. LOCATION: Near an airforce base, so planes fly overhead low enough to set off a car alarm. This is mostly during the day, though some nights, they fly over frequently around 9pm. RESIDENTS: Most nights, things are quiet. However, loud music is played on the weekends sometimes, and sometimes later than 10pm. ROACHES: This deserves its own bullet point, and this is a deal-breaker for most people. The previous reviewer, Sierra, posted several pictures of "water bugs". Those were roaches. Had we known that there were roaches here, we wouldn't have moved in. One crawled across the floor two days after we moved in. You could seen them running around outside at night, and they were rather large. I'll say during the first month, we killed...five or six of them. There was an influx of them after the pool party because people left plates of food under the stairs of our building. However, I haven't seen any in a good month or so. Could be the change in weather, or the fact that kids are back in school. We bought spray just in case. They do have weekly pest control, but I don't want the chemicals around my son. It would help a lot to treat the outside of the buildings regularly so that it would minimize what enters the apartments themselves, and also to replace the windows to keep said creatures out. I wanted to love this place, but chances are, unless we don't see another roach from now until the end of our lease next year, we won't be staying any longer than necessary. Place needs an overhaul. A gate at the entrance is supposed to be forthcoming, but I know that's going to raise the rent, so I'm neutral about that.

This complex doesn't even deserve one star. I was without a proper working refrigerator for 10…read moreweeks. That's a heck of a long time with a one and two year old. The maintenance man has to be the laziest man on the planet. Told me I had too much food in my refrigerator. Really?? There was a hole in my kitchen wall behind where the cabinets meet from June 7 to sept 15. Where they finally patched it. The vents reek of mildew and nothing is as it seems. Save yourself the headache and go elsewhere.

Heritage Hills - apartments - Updated October 2026

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