I'm 18 years old, and was looking to get my first credit card with Wells Fargo. I went online and…read moresubmitted my information and the card that was recommended for me was a Wells Fargo Secured credit card which I had to put money down on as my line of credit to use it. I was completely ok with that and verified that they may take $500 out of my checking account for the card as my line of credit, and submitted my application. Shortly after applying for this card however, I realized that I qualified for a college card with better benefits and lower interest, so as soon as the card came and they took the $500 out of my bank account I went in and cancelled the Secured card in favor of the College card, and a nice account named Heather helped me do it. I was told the money would be returned in 3-5 business days, no problem. After 5 business days I emailed the accountant Heather who helped me to ask about the delay, and over the course of several days and emails later, she tells me it may take up to 30 days to get my $500 refund. 30 days, not 3-5 like I was told by their credit department rep, 30. At this point I was frustrated, being an 18 year old college student, I don't exactly have $500 to throw around willy nilly. I thanked Heather for her assistance and waited. Today marks 30 days since my cancellation of the card on January 27th, and still no refund. I went in and spoke with Heather again who contacted their financial representative and apparently there had been an "error on their part" that requires 14 days of research and paperwork, and after another 14 days of waiting, they will CONTACT me to discuss the problem and then make ARRANGEMENTS for my refund. At this point that means after 44 days of waiting, they will contact me to tell me how much longer I will have to wait in addition to that. Horrible service, ridiculous wait for my refund, and I received an awkward apology from Heather on my way out about how "unfortunate" the situation was. Yes, it is very unfortunate. I can't believe it takes over a month and a half to return MY money from your own departments into an account that I have with your company! As soon as I have the opportunity too, I will be closing my accounts at this banking chain. I feel as though I was taken advantage of and that they're in no hurry to return my deposit, and the lack of correct information they gave me about the wait time when I went in to make the card cancellation is absolutely ridiculous.

What a great branch manager Lisa and Heather are knowledgeable and friendly. Customer service is…read morewonderful at this branch they not only know their jobs but are wonderful people!

Customer here for 35 years. Put in a claim for an unknown charge. Now the account is all locked up…read morein case of fraud my only solution thru their inept customer service is to open a new account. I specially asked when I filed dispute if this would impact current transactions and was told no Waiting for branch manager to call me back as I either want this fixed or I will be finding another bank Meg the branch manager did use common sense and got this resolved quickly. I'm changing from a 1 star to a four star because oh her l. Your customer service toll free group is the worst

I stopped by this KeyBank branch recently and had a good overall experience. KeyBank itself is a…read morebig regional bank in the U.S. offering checking, savings, credit cards, loans, and mortgages -- basically all the financial services most people need. The branch was easy to find and the staff was friendly and helpful. They answered my questions about opening an account and talked me through some options without making me feel rushed or confused. It felt like they really wanted to help rather than just push products. I also liked that KeyBank offers online and mobile banking that's simple to use -- I could check my balances, deposit checks, and move money right from my phone. Overall, this branch is solid if you need everyday banking services and someone there who won't treat you like just another number. I'd recommend giving them a try if you're looking for a local bank with both in-person and digital support.

I've been banking with them for a long time. Always great service and right on time for…read moreappointments!

My husband and I visited Wells Fargo bank in downtown Anacortes, WA to open a savings account…read more Matthew Bavaro clearly explained the choices we had. We were pleased that a modest opening balance would give us a no-fee account as long as we maintained that level of funds. Also, the interest rate is higher at Wells Fargo than similar accounts in town. Matthew was polite and welcoming, making us feel like valued customers. It was a pleasant experience and we will not hesitate to call on him should other banking needs arise.

Great place went there after closing the crazy chase nonsense. From the first day on have greeted…read moreme by name. On line banking is amazing. Easy and you have heaps of options including budgeting.open on Saturdays

Everytime,I goto this branch, The employees are so dang nice…read moreand helpful. I always learn something new about my banking needs here. Unexpectedly I find this my favorite place to do all my banking needs. Thank you

We've handled a commercial and residential mortgage through these lovely folks. Holly was fantastic…read moreon our most recent home purchase. Bruce was amazing with our previous commercial building purchase. Absolutely fantastic folks and process.

Probably the best insurance agent in Anacortes WA area. Many on my knowns have taken the service…read morefrom Mr Payne, everyone loved it. It seems that the customer Satisfaction is the number one priority of this fellow! Couldn't resist myself and I'm giving him a 5 star

Curtis has been our agent for over 20 years all went good while there were no problems. But as soon…read moreas we asked for help. it went south fast. I ended up canceling 5 homes, cars and more. were suppose to receive refund check for a couple hundred dollars instead sent me into collections. When I asked him for help he flat refused. I will never use Curtis again. But I will use Farmers insurance.

We have had a great experience with the Don Schlagel agency, specifically Rose Kirkman. We…read morerecently switched both auto and home from another large insurer (starts with a G and ends with CO), who kept raising our premiums every 6-months for no reason. Switching over to Allstate instantly saved us 20%, and at policy renewal it dropped again! - comparable policy limits and deductibles. We have referred multiple people over to Rose who have had a good experience and also saved money.

I am getting calls every day from Don Schlagel Insurance even after telling them I didnt want to…read moreswitch insurance. I tried to E-mail him, but to send an E-mail you must consent to promotional calls and auto dialer phone calls. NOT THE WAY TO GET NEW BUSINESS. I have blocked the number