The first two times I had gone, my experience was strong and well received by a black man who knew his products and had vast knowledge on the smoking tools available. I was informed that this is a black owned store. I was happy to support them. However. I recently went to a different location and bought glassware that wasn't wrapped, which resulted in a broken item and needing a replacement. The gentleman was kind and knowledgeable but had slipped on securing the purchase. I have opted to speak with a so-called "manager" who seemed to boast several times on the phone that they are the manager and that they will replace it with ANYTHING we wanted. (As if. Wording was so poor. Come on) Upon coming in, i was met with a woman who once again boasted about being a manager. So i knew it was her. She proceeded to study the glassware and tell me she knew what we wanted and showed pictures of another item from another store. When I addressed the interaction with the other man at the other store, she says "yeah that's typical of them." What do you mean by that?? She said "I wouldn't expect anything different" I'm sorry what the fuck? Aren't you a manager? So you speak so candid and bad about your peer stores? However, her interests weren't there for the customer. She worked over all of the glassware that wasn't one in which used water. Normal glassware, which i specified i wasn't interested in. She boasted that we could use. Dab rig to smoke, which in some cases could work. Rather, it doesn't really function as we need for the same purpose, yet she believed it was a solid solution. After reiterating again that I needed to replace th glassware with a joint function requiring water, she began to narrow her selections down to regular glassware again in which she thought was best and discussed her preferences and her 'friends' who smoked rather than herself. The whole interaction seemed very unprofessional. For someone who is a manager who knows nothing about her products, it is pretty saddening and pathetic. She can not relate to her customer or provide solutions off their needs, rather, herself with zero understanding of how even Bongs function. And not understanding any pricing without looking it up. But it doesn't stop. There was bad salesmanship. Upon checking out with an inferior item to stop the conversation longer of "my friend" to relate to smoking, I was met with her using a horrible mocking accent to say my name thinking it should sound ETHNIC than normal based on my appearance. Even after hearing the name, I said NORMAL a dozen times over my phone. Saying my name and attempting this weird 'salsa' head bobbing and another "my friend." This now pissed me off. You were unprofessional, unknowledgable, unhelpful, disrespectful, and racially insensitive. You as a white person felt your status as a manager was so important that you could look down on everyone, and be someone who doesn't part take in what store sales so you use "my friend" sales tactics to make it work. You are so bad at sales that you could only push what you wanted rather than listen to your customers. I think it'll be safe not to use Herbal Aspect stores again if people like her are allowed to be managers while being severely underqualified. Terrible service, selection, and zero customer service skill. read more

You might wanna retrain or hire new staff. We're 25+ year regular cannabis users, and stopped at the Winnebago location. We asked about the strongest preroll, and proceeded to get lectured on strength by some arrogant man-child, who clearly doesn't know how to speak to potential customers. His tone and attitude were patronizing and condescending, he postured weirdly with the weed like he was protecting it, all the while telling us a particular strain would "put us to sleep" if that's what we wanted, in a sarcastic tone. Then he mentioned tolerance breaks. What the fuck? We literally just asked about their strongest preroll. Wanted to get one to try and go. We've been to dispensaries all over the US, and never have we dealt with such rude, unwelcoming, presumptuous customer service. We weren't in the shop more than 4 minutes, and dispensary experiences aside, this was one of the more bizarre and uncomfortable customer service interactions I've had in a long time. This is the experience of two otherwise reasonable, easy going adults nearing 50. It was so weird, my partner laughed about it walking out the door, as I declined proceeding with any transaction, walking out telling the kid it's not good business to lecture experienced users/potential customers. I'm not even sure what he was trying to achieve. Honestly, we were just gonna try for shits and giggles. We have infused pre rolls, so we definitely didn't need their fake shii, and I have yet for any real strain, whether via flower, concentrate, etc. to put me to sleep. We didn't plan on going and not like we needed it. For a fake weed shop, this guy was acting like they had something special. What a joke. Will never go back. read more