Wright's is family owned and treats you like family. (That is, if your family also has excellent…read moreskills in customer service and flooring services:) Ron installed a stair runner for us and he did a beautiful job. He was very fast, efficient, had obvious experience and was super friendly to boot. We would definitely recommend this business. Their prices are fair as well.

Not good at all. First of all, the workers showed up drinking at 11 AM. After doing a terrible job…read morein the days prior. Lazy, sloppy, they cut every corner. My floors look like trash. You know, like a drunk man did it. I paid $30,000 for brand new hardwoods; there are gaps dents and deficits all over riddled with filler. They did not install new quarter inch round, after I paid for it and was assured it would all be replaced. They didn't not, instead they left the existing 30 year old yellowed 1/4 round and it looks HORRIBLE. I had to call for someone to come out. Manager showed up and said it looked good other than the obvious old 1/4 round. When I asked about the site worker, they did not know who I was referring to. THE MANAGER DID NOT KNOW WHO THE INTOXICATED PERSON WAS- THAT WAS WORKING IN MY HOME. This is the same man with slurred broken English demanding my house key from day one. When they came to fix it, they were jerks about it and did even worse. WHILE DRINKING. I was not given any instructions on how to care for my new floors. I was not told when they were coming or going or when they were finished, after i asked multiple times and left my number on the counter. To make matters worse, when they finished, I went through the house and noticed they DID NOT seal the floor behind any structure. There is sawdust everywhere all over the walls and windows from refinishing the bottom floor. They DID NOT seal the floor anywhere that required effort, i.e. appliances behind doors, crevices, etc. i'm absolutely disgusted at the fact I just spent 30 grand on this. THERE IS RAW HARDWOOD SITTING UNDERNEATH EVERY APPLIANCE THAT I HAVE. Trust me when I say, do it yourself or live with what you have. My new home is a mess, a construction nightmare and now an expensive undertaking to make it right on my own. I also have pick up all of the debris they threw on my lawn and left. They set up all of the their electric saws in the same outlet and blew several fuses in my house. All while throwing trash/debris over the balcony onto my lawn; in addition to their empty prescription bottles, nails and staples in my driveway. Some is expected. THIS WAS RIDICULOUS. I now have exposed stairs and a balcony with no railing. They removed my banisters, took them from the property and said they did not know where they were when I asked. I told three people at Wright's Flooring over the span of a week that I wanted my old banisters and that I did not want them thrown out. I spoke to a female office manager, Jeffe the site manager, and every single one of the workers. But they took them anyway and made me fight to get them back. I QUOTE: "..ask the fat guy, he took them, they are gone." -Jeffe It took five days to get them back. I still do not have any banisters installed. They will rip everything out without the slightest care. The bannister removal was discussed prior, but I was not given a single word or guidance on who to call for the next steps. I still have no stair rails or balcony rails in my home. I was told I would need to "touchup" the stairs. they destroyed all of the drywall around the stairs. they mangled every vent hole and outlet housing and did not put the outlets back. This is far beyond "touchup" territory. Speaking of not putting anything back, they will remove all of your closets, disassemble shelves and doors and just leave them. Or they will put the doors back improperly so they gouge the floors when you close them. this is the case in the master closet. I now have a giant half moon gouge from their negligence. I just moved here and I didn't have so much as a chair, let alone a screwdriver to put closet doors back in. Disappointed is an understatement. The amount of cash spent on this still blows my mind.. when I think about the actual work that was done vs. the time it took me to save it. I thought long and hard before I wrote this. I called and called and called. I was ignored ignored and ignored. I officially don't care what this does to your company. Just like you have not cared about me, my wallet or my home in this process. I would rather spare the next oblivious client from going through the same situation.

As first-time out-of-state homebuyers moving to Asheville, taking a leap of faith on vendors while…read moreliving across the country felt incredibly risky. From the very first phone call with Leicester Flooring, though, we immediately felt taken care of. What started as a quote request quickly turned into a warm welcome to Asheville, they were genuinely kind, helpful, and made us feel excited about planting roots here. We hired them to uninstall old flooring and install carpet in two bedrooms, and having access to the Shaw Pet Perfect line mattered a lot to us since we have a dog. Their pricing was fair and reasonable, but what stood out even more was their professionalism and follow-through. Because we were still living out of state during the installation, we had to put a tremendous amount of trust in them. They absolutely delivered. The carpet looks fantastic, communication was easy, and they followed through on exactly what they said they would do. Since buying our house, we've worked with a wide range of contractors and vendors for home improvements, and Leicester Flooring has genuinely been one of the best experiences we've had: on time, on budget, easy to work with, and (refreshingly) without delays. For anyone local or moving to the area, I would highly recommend Leicester Flooring. They helped make a stressful season of transition feel easier, and that means a lot.

We were extremely pleased with Leicester Flooring in Hendersonville. Customer Service is top…read morenotch. Steve Brady was great to work with. He answered our questions and gave useful tips on choosing flooring. They have a wide variety of flooring to choose from and a spacious showroom with samples. They did a great job in installation this week. Their pricing is reasonable. I give them a 10! Top notch organization!!

I'd give less than 1 star if I could after my experience today. I've been here several times in the…read morepast and bought some wood previously. I feel like I got judged and discriminated against today by the owner Mark. First time I met him was today. I inquired about tarped wood sitting in the parking lot. Rather than helping me, he seemed more interested in removing wood that he wanted to plane and sell and I was a distraction to his newly found treasure. As we were walking to go back in the store, he basically dismissed me. "Okay, thanks for stopping by." He literally stood in front of the door. I said, "I am sorry, did you assume I was not going to purchase the wood we looked at or look at anything else?" This was very insulting... He said, "that wood is very expensive. This comment alone told me that he judged me as someone who couldn't afford what I was looking at. Bad news for you is that I can afford it and your discrimination doesn't deserve a penny from me. Owner (Mark) don't bother responding. A response from you will never convince me that you don't discriminate. BTW: This place is way overpriced! Some of the stuff looks like garbage picked up off the side of the road.

We bought Canarywood from some country that the owner went to. I can't remember it's beautiful…read more They've got very rare wood and nothing like we've ever seen. My husband was a remodeling contractor and we have done some fabulous work because his purchase.

Notice that this shop was bursting at the seams with bulk, surplus, seconds and rejected material…read more A massive amount of the building supplies are getting slowly ruined and degraded by the lack of organization and obsessive rain. Noticed he had a massive amount of windows that haven't seen the surface of the pile in years. So I wanted to make a bulk deal with the owner, Rodney, for a bulk window price. He wouldn't budge, which is fine, but there are better surplus stores down in Asheville that will work with you on bulk pricing. 1 star because the store was packed to the gills without care, obviously the integrity of his building supplies didn't matter, and horrible customer service, owner saw my group wearing mask, didn't put one on even though it's state mandated, and lectured me about how young folks don't want to do hard labor when I asked about the cost of an item. Know your audience when lecturing young people about how lazy young people are. I own my own building company and do the labor myself- don't appreciate being told how lazy I am. Thanks boomer.

There's always a surplus of material that takes some time to sort through, but it usually pays off…read more I renovated my house, purchasing a good 60% of the materials from Coates. I'd pop in once or twice a month to see what he had in stock and would purchase what I could put to use at the time. I definitely recommend stopping in and taking a look, but call first to make sure they're open. Some things I found were: Anderson Windows, 1¼" black walnut plywood, 50' rolls of black aluminum trim, treated lumber, tongue and groove, shiplap, cabinets, cedar posts, etc.. the list goes on.

This place is run by an incompetent staff in both locations. 4 orders placed & all of them have be…read moremessed up in some shape or form. For example I was given wrong stock quantities several times over phone and in person I was told not to worry about it they had lots of that tile. Then when it came time to go and place order they were sold out !.. THANKS GUYS I appreciate . They even bungled up one of my returns - of a regular stock item . They seem to make up rules as they go along or feel like, I was told to return it to the other location in Asheville ? I was trying to get an explanation of what is the difference? IS it not the same company ? Do you really want to inconvenience your customers? I reminded the clerk that I actually paid for the items here and she was reluctant to return my money. But did after causing an argument. You are so much better of with a box store not sure how they stay in business with staff like this..

Awesome store with a huge inventory. The employees are very knowledgeable and helpful. Prices are…read moregood too.

I buy lots of items here (paints, caulk, light bulbs, insecticides, scrapers, steel wood,…read moresandpaper, wood filler, and they can order bigger items). I've been pleased with products and service. Additionally, I once had a serious commercial door problem, and they gave me the contact for someone to replace the door ASAP and at a better cost than I could have found on my own. I am 100% pleased!

Best building experience I've ever had. Their construction arm JAS completed a walk out basement…read morefor me. Worked with me every step of the way to a great outcome. I couldn't be more pleased! I love going to the hardware too. So friendly and helpful. They still help with getting purchases loaded in your car!

Love my neighborhood hardware store! Usually they have the thing I'm looking for and help put…read moretogether. Always friendly and helpful these guys are wonderful!

This was my first visit to this.. I'm assuming locally owned hardware store. I purchased over 400…read morepounds of rocks for my flower garden. While everyone was very friendly, my only complaint about this business was with all the strong young men that assisted me, weighing my rocks, when I went to load them in my car no one offered to help me. I'm almost 70 and while I'm perfectly capable of lifting and loading my car it would of been nice to have an offer for help. I like to support the local business but if I had gone to Lowe's they would of offered assistance. Since I do have a choice of where to go I will try somewhere that puts customers above all else.

Flooring America has a large variety of products in all price ranges to choose from. We had a…read moregreat experience with the sales office, the person who measured our flooring and best of all, the two who came out and did the installation. They were professional, worked hard, and all of the install was done thoroughly, flooring, transitions, moving of appliances, all of it.

I can't say enough good about this company, and about Darrie. Due to COVID and other factors,…read morebetween our water damaged flooring loss, and actually getting all our hardwood flooring replaced, there was about an 8 month time lag. This was in no way due to a delay on their part. We kept having delays, but Darrie was kind and patient and worked with us every step of the way. We had had hardwood flooring installed only two years earlier by another company, and Flooring America's installers were great. They were courteous and professional, and they took their time and did an outstanding job. It was a much superior installation to the previous company, who "rushed through it". I wholeheartedly recommend Flooring America!