So Henry Poor is an interesting experience. They are probably one of the best area suppliers for higher end construction materials and fixture. Unfortunately this is quickly over shadowed by the attitudes of the staff. Having been in for a couple items to match our existing home (original construction supplier) while finishing our basement, the staff generally presents themselves as being irritated that they are having to deal with an owner instead of a contractor.
I am not sure if this attitude is due to their order system or just the culture among the staff. Typically the interaction starts with a very polite "How may I help you?" And after you explain what you are there for or following up on it is followed with "Well who did you speak with before?" If you have a name, they quickly push the issue off on that person. I'd you don't they generally give you a look of annoyance and begrudgingly provide you with assistance.
The other issue that was experienced is the very well marked and posted signs requiring face mask for entry due to the pandemic. Upon walking in, not a single staff member was wearing a mask. Double standards are very evident and generally not appreciated as a customer. If you are going to post a requirement, your staff better be the ones leading by example.
The reason for the 3-stars is based solely on selection of items and construction material, do not expect a helpful staff experience unless you are a regular contractor that makes sizable purchases from here on a regular basis. read more
