I had both a CT scan and an MRI at the 23 mile location and my experience was excellent. scheduling my appointment was quick, and only waited a couple days to get in. Onsite staff and technicians were excellent as well. read more

The place is clean and new. It is well laid out we were able to go from the pediatrician to the x-ray room all indoors.

If I could give this blood draw lab 0 stars I would. They don't answer their phones and they turn people away during office hours. Front desk staff were rude and need to learn how to speak respectfully to others. Don't waste your time coming to this lab. They don't care to help you and just want to blow you off. Absolutely pitiful read more

Came to urgent care in the early afternoon. I was pleasantly surprised to see that there was no one else in the waiting room. Unlike emergency rooms, with too many people in the waiting room and hours of waiting at times. It was super clean and quiet. They had water, snacks, hot coffee, and hot chocolate for anyone sitting in the waiting room. The process was really quick, and they only needed an id and reason for visit. We got pulled back within 10 minutes. A nurse came in asking about what was going on. He was thorough, funny, and kind. We enjoyed his positive energy. He brought a nurse practitioner in as well and she was able to discover what the problem was. She was also very helpful and thorough and provided a lot of useful information. The whole process was easy and fast. I did not expect to be out so read more

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This medical campus has been a nice convenience for our family. We have used the lab services, diagnostic services and a physician in the building. Fortunately we haven't had to use the emergency or urgent care services so I can't comment on them. The two floor campus isn't so huge that you get lost and it isn't too small either. The signage for finding what you need is easy to read. The hallways connect you from one area of campus to the other so if you enter through a wrong door, no worries because everything connects indoors. The wait today for imaging services was a bit over our appointed time but not too bad. There's plenty of comfortable seating with an open feeling and lots of windows. There's a television in the waiting area as well for the imaging services which helps make the wait time go by more quickly. All in all a very nice campus to serve our community's many medical needs. read more

Went to the ER with severe chest pains and hot flashes. They had me wait for over 35 minutes when chest pains are considered life threatening. Absolutely disgusting how they had no regard for me. Will never go back. I went to urgent care next door and they took me instantly ahead of everyone and showed concern for my health. I'd also like to add that 2 weeks prior to my visit today, Barbara was in charge of taking my iv out. She pulled it fast out my arm and threw it upwards behind her into the trash. It was very unprofessional and definitely not the right way to remove and IV. read more

This place it TERRIBLE!! Staff is very Rude! I was puking for 24 hrs without any sleep and after maybe 1 hour of sleep the staff woke me up and said I had to leave!! Never again!! read more

I went here almost a year ago for a shoulder injury. I was asked if it was a workman's comp issue to which I explicitly said no and for the past year they have been trying to bill my insurance for workman's comp, and then send me the bill that was coded wrong in turn. I have called about ten times and been told the issue would be resolved and yet here I am still fighting. Not to mention the dr tried to send me, a 22 year old, to a pediatrician. Do not recommend going here. read more

I cut the tip of my finger off a few months ago and they were incredible. We had a five minute wait and then I was back being seen. Everyone was kind and helpful taking care of me. They made sure I had a tetanus shot and antibiotics as well. In and out in under an hour with the tip of my finger glued back on read more

On October 30th, my mother was having classic symptoms of a heart attack. After arrival , and explaining that we think shes having a heart attack, tests were ran, her troponin levels were high and she was sent to St Johns on Morross in Detroit. She did have a heart attack. She was discharged on the night of Nov 1st. Wednesday, Nov 2nd, my mother cant keep anything down. She is extending dehydrated and not getting her meds to stay down. We take her to 23 mile St Johns for fluids and nausea medication. Great experience that day. THEN on Sunday, November 6th my mom starts to tell me she is having shortness of breath and feels like someone is sitting on her chest. I rush her to 23 Mile St Johns. I tell the receptionist that my mother is having signs and symptoms of cardiac asthma, she cant breathe, and recently had a heart attack. We wait in the waiting room for 30 minutes. A child who has a slight cough comes in after us and is brought into the back immidiately. As we wait her symptoms are getting worse, I go up to the front desk and tell them "My mom thinks shes having another heart attack, can we please get a nurse to get her back to be seen" receptionist goes and tells the nurse. 20 minutes later a nurse finally comes out. We get put into a room and they ask my mom "whats going on?" "I CANT BREATHE" she says "I think im having another heart attack". The nurse then proceeds to say to her word for word "why are you here??" "Why didnt you call 911?" At this point my moms getting pissed that noone is helping her and instead questioning her like that. I explain her symptoms have been getting worse as we have waited in the waiting room. They run all their tests, with a huge attitude the entire time. They literally tell my mom 3 times to hold her breath as she is already struggling for air because they cant get their EKG done if shes breathing like that. She starts having a panic attack and the doctor refuses to give her her anxiety medication that she is prescribed. She also is rolling around in pain holding her chest and no one ever gives her any pain medication even though she begs for it. Finally after the doctor does an xray on her lungs, he tells us "your lungs look great!, Im not sure whats going on with you, so we are sending you back to st johns in detroit for observation " We asked for a moment to discuss and the doc said to let him know when to order the ambulance. 10 minutes later I came out to tell him yes please order the ambulance, she will go back. At 8pm (we arrived at 3pm) we are told the ambulance will be 2-3hours. Wow!!! Okay... we wait 3 hours in the room with NOT ONE PERSON coming in to check on my mother who is having an extremely hard time breathing. Finally a nurse comes in to check on mom, and she asks if her son can just take her down to the hospital, they tell her no, the ambulance will be another 2 hours. Mom is pissed and wants to leave so the nurse sends in the doctor. Some very large woman comes in and starts yelling at my mom telling her "YOU CANT LEAVE!!" we have no idea who this lady is. The doctor we saw a few hours ago was a male. Our male doctor NEVER came in to tell us he was leaving and a new doctor would be on shift. And then when this doctor arrives, she never comes in for 3 hours to introduce herself, check on my mom, nothing. You have a patient who had a heart attack days ago, can barely breathe and you never come to check on her. And then when you do you are yelling at her which Is obviously not good for her heart. FINALLY at 2:30am the ambulance arrives, my mom rides in the back strapped to a bed that is only locked on the back two wheels. Both EMTS sat up front and no one sat in the back with her. They drove so crazily that she was being literally swung around the back of the ambulance. She finally arrives at St Johns Moross at 3:10am. They take her in and do an Echocardiogram immidiately. They find fluid filling her lungs, just like we thought. But remember, 23 mile doctor said "her lungs look great!" Terrible experience and I literally thought my mom was going to die here. read more

listen, i've been going here for a decade based on location alone. before honestly it sucked. it was grim looking inside and the staff was curt with you. but now with this new location the new staff is so so friendly and helpful and the new location looks so clean and professional it's a total 180 from what it was for years read more

Strictly speaking Friday's ER room trip was a disaster. I'd never recommend this ER to anyone. Especially holidays or later shifts. I walked into the ER in intense pain (level 7-8) with golf ball sized swelling in my neck, my tongue swollen, and my left mandible jaw numb, and it was hard/painful to swallow. I abandoned my shift still in my work clothes & canceled by PCD appt. in 4 hours to go here instead due to pain intensity. I walked into the general hospital room since It wasn't affecting my breathing, the receptionist directed me to the ER check-in booth, who wasn't behind the desk. I stood for a full minute with another patient behind me who had a blown-out knee (also standing). I let a few cries of pain out involuntarily and the guy behind me realized the seriousness of my condition, and called loudly for someone to attend the booth. Another 3-5 minutes to just get the receptionist to the desk. I thanked him. The receptionist was curt, but not overly rude. My perception of her was probably already poor at this time. Went to a room in under 5 minutes. First nurse took my info, waited like 30 minutes. During this time my pain level kept rising. I'd say 8-9 now. I wasn't quite full on crying, but there were tears in my eyes & I was rocking back and forth. Doctor eventually came in. Gave me the plan, and left. (other higher priority patients?). When he came back the next time (another 20 minutes?) I had to practically beg for morphine to relive the pain. Worst pain I've ever felt before. Worse than a 30mph direct collision with a minivan while I was cycling. I was given a single dose of morphine prior to the cat scan. I had to use the bathroom, asked and was offered to go after the cat scan. I agreed. At this point I think I went into shock with full body chills and incredible shakes. Cats can staff were professional & friendly. Told me about the warm blankets. They dropped me off at the bathroom. When finished I baby stepped myself with IV bag back to my room (room 6). Asked for a blanket / waited for the results. Another 30 minutes passed. A lady walked in explained I had a single saliva stone, no infection, and I was being discharged (now). I was told to suck on citrus, and given a prescription for x10 325 Norco's to take once every 4 hours. (to cover 1:00PM Fri - 8AM Mond at best. Do the math...) Removed IV, and said to exit when ready. Walked myself out to my car (I had drove myself), then waited 2 hours for my Fiancé to finish early at work for a pickup. I had Norco's filled an hour later. It was only days later when I realized what the ER had done SOOO wrong. They didn't provide or offer a copy of my CAT scan. They didn't tell me the size of the stone (turns out it's a "mega stone" and can only be removed by surgical means. They didn't tell me the location or time frame to pass the stone. No pain meds from dismissal to pick up, or during doctor wait. I wasn't given antibiotics for an infection that covered half of my neck & 25% of my face. Is it policy to wheel chair patients to the car? The ENT appt.: Reception left a poor impression on myself, my fiancé, and my neighbor. However, they were able to accommodate us on very short notice & for that I'm incredibly thankful. I visited you ENT at my neighbors recommendation. We were hung up on 2-3 times while waiting on hold. (I can't speak well / too much pain) I lost connection to a receptionist mid-call once (I could hear her / she couldn't hear me I guess? she hung up). In the end they were able to squeeze us in same day (thankfully). I stole the phone from my Fiancé when I overheard the receptionist suggesting an appt. for later in the week. I needed it today on an emergency basis, and was in pain now, and ran out of Noroc's for that pain 12 hours ago due to the ER. Wait times was less than 5 minutes. Receptionist was cold, but professional. (I was on time, but had called quite a few times throughout the day arranging a last minute required HMO referral that my PCD wouldn't give over the phone *Yes I ended up having to drive 1hr to a separate apt prior to the ENT today. I also had to called to confirm visitors only / no Fiancé) At the appt, the nurse walked in & without even touching me said "infection". Like how could the ER doctor not know? She asked what the ER had given me. I said "Hydrocodone 325." She said "Those are pain pills." I said "I know." She said "Did they give you antibiotics?" I said "No, they only told me I had a single stone located near a duct, and to suck on citrus candy. They did a cat scan, and it was handled HERE in this facility."(I jabbed my thumb towards the ER room). I asked her if she needed my wrist band for the Cat scan information, but she said they had it in the system. ENT nurse & doctor were both great. Would have liked a surgery information packet for both surgeries. (need a gland removed & a mega stone) Scripts were sent to the wrong location. read more

The experience was very upsetting, went to the Emergency Room side and found out I needed a procedure done. The Dr. preformed it in 20 minutes and set us in our way with just a prescription of Motrin 800 mg. I get home and I am in terrible pain (I could cry from) I took 2 pain pills and no luck. Pain is about 11/10 I could barley handle. I called the hospital back to see if anything else could be proscribed and the Dr refused to write one. I would not recommend coming here if you are going to need ANYTHING done go else where. You will lease I worst pain then coming in. read more

Rude staff..barb answered the phone and was very short and rude. Ridiculous how long you have to wait for results. Should never have to wait 3 hours for any results especially calling yourself an er read more

I brought my 13 year-old son to Ascension Urgent Care (St John 23 Mile Road) on Sunday 1/6/19 after he fell down the stairs and hurt his arm. We got there around 6:00 pm and noticed they closed at 7:00. We saw the Nurse Practitioner who looked at his arm and sent us to get x-rays. We got back to our room and was asked to wait for the results. They checked back in with us a few times to let us know they were still waiting on the radiologist to read the x-ray. Finally, about 6:55, the Nurse Practitioner came back and told us that even though she is not a doctor, to her, the x-ray looked fine and she didn't see a fracture. She said we could go home. I mentioned that I was surprised because of how swollen and sore it was. She casually said that she could put a bandage on it "if we wanted". We told her we have one at home. She said she would have the radiologist call us with the results, but she's sure it's fine. She gave us discharge papers, but never actually told us anything that we should do after leaving. We never received a phone call from the radiologist. Our son was in a lot of pain the next day. We kept him home from school. We got a phone call from his pediatrician the next afternoon asking if we needed a referral to an Orthopedic doctor to look at his fracture. I was in shock. I made the appointment right away for the next day. The Orthopedic office said that the Urgent Care should have given him a sling to prevent further damage. They did not. Still no call from the radiologist. TWO DAYS AFTER my son fractured his elbow, we finally got a call from the Urgent Care to let us know that he did, in fact have a fracture. We went back to get a copy of his x-ray only to find out that it was read and electronically signed and dated on 01/06/19 at 19:19. This was 20 minutes after we left and NOBODY called us to let us know that he had a fracture. They let a 13 year-old child go with a broken elbow for two days before calling us to let us know. I thank God that he didn't fall during that time and do more damage to his elbow before getting a cast. Somebody at Ascension Urgent Care dropped the ball. As parents, we try to get the best possible care for our children. This is not acceptable; our child should not have had to wait two days before finding out he has a broken bone. I will never go back there again, and will do my best to make sure that others in our area do the same. read more

I had to go to urgent care on Sunday 1-28-18. I started at Hall and Tilch urgent care and I was one of fifteen people waiting. My wife called St John and they only had 2 people waiting so we left and went there instead. The lady at the desk was so professional. I waited maybe 10 min and went back. The health assistant who took my vitals was awesome. Dr Gray Akoegbe came in an evaluated my symptoms. He was so nice and thorough and knew exactly how to treat me. I would definitely go back to this location again. I will say one negative - There is no sign to show you where their Urgent Care doors are located. We went to all 3 doors and the last one ended up being the correct one. When someone isn't feeling well the last thing they want to do is walk around finding how to get in the building. All it would take is a small banner until they get a permanent sign. read more

This place is horrible I just went there and I was a my soccer game my leg did a crack sound and I got a x-ray waited 2 hours and I watch videos and I had every siymtom of a stress fracture and I got the x ray IT WAS NOTHING THEY DIDNT even give me and think no wheelchair no nothing his place is trash and very very very SLOW.. read more

Choose one star only because there was no option for FAIL. I have been trying to contact the CEO and President of this medical center for almost a year regarding my urgent visit to this facility, with no return or acknowledgement. I should not have received a $248.00 bill for non-service! While visiting Michigan from out of state, the first night into my trip, I came down with a severe case of uncontrollable shivers. My parents and husband tried everything they could to try to help me, but nothing worked. After about an hour of teeth chattering shivers, my husband called St. John Medical Center to see if they were or had an Urgent Care and they said yes, so he drove me there. Upon arrival we noticed that there was only a handful of vehicles in the parking lot and the lights appeared to be on, so we thought it was great because we figured I could be seen right away. We walked in and there was no one waiting in the lobby and the receptionist asked what we were there for. My husband asked her if they were an Urgent Care and if he had just spoken to her on the phone and she answered, "Yes" so we proceeded to fill out the paperwork and I was called straight to the back by the nurse (will not post his name). In the back the lights were off at the desk and counter sections, which made me a bit uneasy. The nurse never asked me why I was visiting, which was strange. He took my temperature and told me I had a fever of 106°, then he asked me to urinate in a cup. After filling the cup, I joined my husband in one of their patient rooms. We waited there for an extremely long time, almost 30 minutes. The nurse never returned to check my urine. When the doctor (I won't mention by name here) came in he was wearing a blue winter coat with a hood. He had no stethoscope and he never even looked up at me or my husband. He said, "You have a virus of some sort, I'm going to write you a script for an antibiotic." I said, "Excuse me Sir, but aren't you even going to check me out...you haven't even listened to my heart or even brought in your stethoscope to do so?" He told me he didn't need to because I had a virus. I asked him if he was serious?! Meanwhile, my husband was sitting there with his mouth open - dumbfounded and I knew he was getting irritated too. I pleaded with him, "By all means Sir, I came here because something is severely wrong with me and I have never experienced anything like this before, you all haven't checked my urine or given me at least a physical...can I please have some sort of attention, an x-ray, or some sort of EKG to be sure that I am not about to die...I have a 10 year old son who needs me, please help me." At that point the doctor said he didn't have that kind of equipment and walked out. I was startled, and my husband was so upset that he told me to grab my urine sample and we got up to leave. We walked out of the room and I began talking with the doctor while he was sitting down at the counter, but he never even turned around to face us. I told him I was leaving to seek treatment at a facility that can help me before something bad happens to me and that I would like my paperwork back. He then turned and told me that the only way I could get my paperwork back was after they discharged me! I said, "Discharge from what, you haven't touched me for a physical or even looked at me. You haven't examined me at all!" He again turned his back to us, so we walked out to the lobby and asked the receptionist for my paperwork back and she went into the back. She came back and said, "Sorry, I can't give it to you until you're discharged by the nurse." I explained to her that I did not receive an exam, but she refused to give us the paperwork, but she did however write down the names of the doctor and nurse as I requested before we left. My husband then drove me straight to Henry Ford Hospital's Emergency Room. While there I was given a full work up, exam, and tests and then treated after being diagnosed with the Flu and dehydration from the antibiotic that I was given back home two weeks prior for a sinus infection. I explained to them everything that we had been through prior to coming to the ER and they were shocked and said we made the right decision by leaving and seeking immediate help. I felt extremely mistreated and shunned by Dr. (I won't mention by name here) at St. John Providence Medical Center. Not sure if he was tired or just incompetent; but he did not want to treat me, and he didn't care what happened to me that night. Shame on him! read more

The care at St. John Hospital emergency on 23 and Romeo Plank was absolutely awful. The nurses were actually rude. The doctor was brash and I was treated like a pill popping dope chaser while I sat in pain about a level 10+ after taking off my cleats for 3 hours. They stuck me in a room that was also used as a medical supplies room and constantly walked in an out. Zero acknowledgement as they did so as well. I was questioned more if I smoke and drink every day than about my foot and ankle. No I don't drink daily and I don't smoke either. To boot upon discharge I asked for another paper ice bag for the bottom of my foot and was told NO and that they don't have any.... that's when I had enough and in a very assertive manner, with class, expressed my disdain and went on my way. I'm not easily offended if really ever offended but this was terrible hospital manners and care. The triage was fast and the tech was kind. X Ray was also professional. All the others need to be checked. Sat for 3 hours and got some Motrin to help my swelling pain and inflammation as I left... unreal. read more

Worst medical center ever. The front desk lady told me the wait would be about 30 minuets. Two hours later and I still did not get called in I ended up walking out and no one apologized. read more

This is not a hospital. It is advertised as an emergency room, but it is not really that. I drove myself here to avoid the unnecessary ambulance ride/cost, and they just transfer me to Detroit. I was not given the option of being transferred to a closer hospital or even driving myself. I later found out I could have requested either of those things. Might be a good place to go for urgent care but definitely not for an emergency. Just drive yourself to a real hospital. read more