This is a review I posted Facebook on April 17, 2017:
I have had the worst customer service experience with Henig Furs. Although I was just told you try to treat your customers the same, it is apparent that you do not. An item ordered in January which I did not receive until the middle of March, was received in disrepair. It is now the middle April. I still do not have my fur! Instead of trying to ensure customer satisfaction there were excuses given and statements made about thousands of orders etc. My PREPAID order is just as important as any of those thousands of order. I encourage all of my Facebook friends to take their business elsewhere. I can not wholeheartedly recommend anyone to purchase ANY items from Henig Furs!
They followed up Facebook releasing my city and state location, my exact item purchased, the event I attended as well as forming me of what I could've done better and assuming that I had no knowledge of first .After a brief exchange of comments, they claimed human error, apologized, and recommended that I message them directly in the future. They also suggested that I notify them if I wanted to make a future purchase, they could extend a discount. read more
