No complaints, every staff I met here today for my imaging procedure did their job satisfactorily…read moreor better. The check-in and copay processing was efficient and unremarkable. The staff that gave me the gown to change into explained it like she has done this for decades, even though she is probably still in her 20s. The imaging technician that preformed the CT procedure was very professional with outstanding bedside manner. She took her time to make sure the procedure was done with the best results for the lab and my doctor to review. During the procedure, she told me about what was coming up and what to expect, so I was not surprised by any of the steps or chemicals used during the procedure. Also very pleasantly surprised that the wait time once I was in the back waiting area was under 10 minutes, before I was lead to the imaging room for the procedure. Solid 4 stars.

Oh my goodness, Billing says I was billed more than visit copay because I haven't met my…read moredeductible. Ok if my deductible is more than the billed amount, it means still incorrect billing, I was told to check in 2 months for credit if applicable..huh? No straight answer. Patient Portal shows to schedule appointment that I already had, I was at the doctor today for results. No results shown for appointment that was 5 days ago. The patient portal person (no name given) says it will update when the technician gets around to it. I can't understand why customer service is non existent and I was treated like an imposition on their day! When you're face to face with the technicians it is a warm caring experience. Phone calls are subpar and I was left with the question why take the job if you don't like people!

I scheduled an MRI at Desert Radiology on Cimarron and a few days later they called to offer me an…read moreearlier appointment, which I appreciated! There was plenty of parking right out front, and the facility itself was very clean and well-organized. The staff were all friendly, professional, and made the check-in process easy. My appointment was at 12:30, and I arrived around 12:00, but I didn't get called back until a little after 1:00. The wait was longer than I expected, especially since I came early. However, once I was taken back, the tech made me feel comfortable and explained everything clearly, which I really appreciated. Overall, besides the wait time, it was a smooth experience and I'd come back here again for imaging if needed.

It has taken three phone calls for staff to actually find my ultrasound referral. Once it was…read morefound, I was asked (forced) to give an explanation or would not be able to receive the ultrasound. I've been using this facility for approximately 10yrs, and this is the first time I have encountered an issue. First, they could not find the referral for the ultrasound, then (while on hold) was hung up on, then I had to fully explain why the ultrasound was necessary. After all of this nonsense, the only appointment was an appointment 4 days before my schedule Dr appointment. I'm sorry, but what world do you live in and expect any doctor to receive the accurate results in less than 4 days. Shame on you.

Not sure why the negative reviews on here as I had an MRI scheduled for 5:30 p.m yesterday but…read morethankfully I arrived early. During check-in, the staff took the time to ask questions about my pain and realized the MRI order wasn't the best study for my tailbone. By then, my doctor's office and the insurance company were already closed and it looked like I'd have to reschedule. The woman at the front desk was absolutely incredible. She worked so hard to find a solution and never gave up. Thanks to her persistence and the entire team's professionalism, I was able to have the correct MRI done that evening. Everyone was kind, caring and professional and the facility was spotless. I hope I don't need another MRI anytime soon, but if I do, I won't go anywhere else. Highly recommend!

Dexa scan 1 technician, everything backed up over here. Insurance argument in the lobby, major…read moredelays and they don't retain information. Making an appointment here is impossible. Spoke with the manager by the name of Christy.. "Nothing she can do".

I had to have an MRI today and I had the tech Latisha/Tisha. I have had her before and she is…read moreexcellent. She is very caring, extremely knowledgeable, kind, and respectful. You are very lucky to have her as an employee. She tells you everything to expect in the MRI. Thank you Tisha Your front desk ladies are very kind and helpful. I always love going to Pueblo imaging. Very clean and everyone is friendly. Thank you for running a great imaging facility. Lisa Miranda

The saga continues. The claim has been paid, but Pueblo's billing company is still pursuing me for…read moreover $2,000. I've spent two hours on the phone today and sent EoBs that show a) the insurance company paid Pueblo the contracted rate and b) Pueblo actually OVERCHARGED me on my coinsurance by nearly **$200**. They're pursuing me for an out-of-pocket rate that is 5x the insurance-allowed rate. I'm only updating this review, because I've attempted to call Pueblo three times over the past two days, and they promise to call me back and don't. I'm not sure whether this is fraud or just pure incompetence, but do *NOT* seek services here. Going to the Attorney General if I get one more call or bill for these people. And for the ridiculous effort it's taken to get this claim processed, that refund needs to come quickly.

I have to get a CT scan of my lungs every 6 months. My doctor has always sent the request to DR,…read morebut this time it went to SimonMed Imaging. The name and plce were new to me. Irt was a bit farther driving here, but it was not incovenient. The suite is on the first floor near the entrance., There are signs so one shouldn't have any trouble. I was early. I had done the paperwork online so I did not have to sit there with the dumb dlipboard and get my info ready for the forms. The people were called in the order of their appointments. I was called and the gentleman who did the scan was polite and genial. Within 5 or so minutes, I was on my way out. I left the office about 15 minutes after my scheduled appointment time. I was very pleased with all tne staff I interacted with.

Absolutely terrible. Twice they have cancelled my appointments with no notice to me until I am…read morechecking in at the receptionist office. Mammogram--first time for no tech until 9 am. My appointment was at 8:45 and instead of accommodation from their scheduling error, they decided best course of action would be to reschedule me 2 months out. Arrive today and cancellation for paperwork not received. That I received a week ago, filled out and filled out again yesterday when came to my email a second time. Absolute incompetence from this imaging service. If I cannot get my mammogram done somewhere else with insurance, I'll cash pay at this point to avoid this facility. Vegas healthcare is already terrible but this place is a f'n nightmare.

Surprised my daughter with a 4D/HD ultrasound. She was about 29wks at that time. The place is so…read morepeaceful and serene. We went into a room that had a couple of tv screens and nice recliners. It felt like we were in a private movie theater. The technician was very nice and personable. She worked on my daughter and since the baby was asleep, made some suggestions on how to try and wake the baby up. Baby turned out to be stubborn so she offered a free revisit to see if baby would cooperate the next time. We left with a few videos of the sonogram and pictures. Highly recommend this place if you are considering doinga 4D/HD ultrasound.

I would def say don't get an early gender ultrasound done at 13weeks. I'm sure every story is…read moredifferent but for me, I got told I was having a girl confidently. Went to my anatomy scan a few days ago and actually found out I was having a boy. Sucky to think I was having a girl these past few months and now I have to re adjust my mind. Maybe techs need more training? Or this service shouldn't be offered at 13 weeks. Could save someone a heartbreak. I also emailed this establishment about the situation but no response.

I am paranoid about getting an MRI but this place took away all my fear…read more This is an open sided MRI so you are not going into a tunnel. The room has windows with bright light. The gentleman who did my MRI was so kind, I got thru the test like a breeze! The front desk staff is amazing and got me an appointment very quickly.

Absolutely AWFUL, UNPROFESSIONAL, INCOMPETENT service. I called to schedule an MRI and Kathleen…read moreasked me to fax over my doctor order and should would call me back to schedule. I faxed it in that day, and late afternoon the next day I had not received a call so I called back. Kathleen had received the fax but done nothing with it, and offered no explanation (?!). She then scheduled the MRI several days out. Then the day before my appointment, she called me and said "I'm sorry but the tech just told me we don't do abdomen MRIs because our machine is too old. He originally told me we could when he reviewed the order but now he says we can't." HUH? What the hell? I asked why they can't do an abdomen MRI, which is a very common MRI. Turns out their machine is so old that they cannot communicate with the patient during the MRI (no speaker system), which is required to do the MRI. Then I asked "Has the tech made this error before?" Nope, this is the first time ever. Um ok, so I guess you just completely wasted several days of my time for no reason??? This was a very important test that I needed for my doctor to make a diagnosis and treat me. The way that Kathleen was so callous and nonchalant about my health was shocking. These guys are absolutely pathetic. DO NOT GO HERE!!!!!! Go anywhere else! They have old MRI equipment, incompetent techs, and a pathetic office staff that doesn't give a crap about making mistakes that prevent your doctor from running important tests that you need. I GIVE THEM AN F.

Another visit, another incredible experience! This time I messed up and went to the wrong location…read morefor my brain MRI. Sochi pulled me to the back, made a couple calls and squeezed me in without me even asking for anything of this. She was extremely polite and efficient. I love this office and the people who work here. They preemptively problem solve... simply incredible My technologist today was Jordan. She works lightening fast but her words are metered, calm, and doesn't make you feel rushed. This location is the best Steinberg dx center in town!

I think a low rating for SDMI is warranted. I got a call to…read moreschedule an appointment because my doctor sent them a request to do an MRI. Cool, I scheduled it and on my appointment day/time I arrived early and waited. Well, after checking in someone else is checking on your insurance etc. Well, I needed to reschedule because they didn't get the authorization from my insurance (mind you it was over 2 weeks I scheduled my appointment. ) original appointment scheduled for 4/29/2026 and worries, I will reschedule. Fast forward- appointment for 5/14/2026- confirmed they got the authorization and Claudia helped me and she was so sweet. She also helped me the first time. I changed into my gown and the tech went over paperwork with me. Long story short, Gidget (tech) was so nice and helpful. I explained that I have a stent or shunt in my head and she needed to get clearance or approval from her Chief since the MRI machine has a strong magnetic force. Ok, she then said they didn't receive the medical records which they've been trying to get. Ok, I said they should have reached out to me and I could've requested it. I did have a DISK with my records that I carry for this reason. She said her tech said it was corrupted. I was shocked as Simon Med just downloaded files the other day and it worked. I then said I have it in my email but at this point I'm uneasy and don't trust SDMI Operations. I was very angry and will have my doctor send his request for imaging to Simon Med instead. Horrible experience with SDMI except for Gidget. No one to keep following up with getting medical records despite of being scheduled ahead of time. These are things that could have been avoided or I could've rescheduled instead of going there then trying to reschedule.

The staff and care are excellent but their management willfully ignores laws and the needs of…read moredisabled persons. Now, the same as a year ago they have placed a large construction dumpster blocking most of the handicap parking spaces including the van accessible. They also blocked the only handicap access ramp as a curb blocks the one hashed area. They were told last year and said the issue was cleared. This clearly violates county and state codes as well as the Americans with disabilities Act. They no longer have the minimum required spaces normally required much less the medical facility requirement. They clearly choose to violate the rights and laws of disabled rather than non-impaired persons and flaunt their disrespect for law. Code enforcement being notified with photos of both years plus VA Community Care system The parking spaces are on the north side of the building and spaces are not dedicated to any business unless signage says so. is there a van accessible on the west side also,?

I had a suspected broken arm so my doctor sent me to Pueblo Medical Imaging with x-ray orders…read more Since they are open later than every other imaging place in town and I needed to get seen right away, it was my only option at the time. As a walk-in patient, the process was fairly painless and I was seen within an hour after arriving. Not bad considering it was after 5 pm! The staff was nice enough but didn't seem too professional, especially the lady at the front desk. Even worse, the estimated amount I owed and had to pay ended up being about $125 MORE than she originally quoted me (even with insurance). That dreaded bill in the mail arrived about two weeks later, and it was a nasty surprise especially after putting an expensive co-pay on a credit card during my initial visit. The facility seemed high tech and was clean, especially in the back. The lobby was uncomfortable and reminded me of a run down bus station. There were plenty of seats, but it's not the most pleasant place to have to sit and wait. Once I was taken in the back, the tech was super friendly and did a good job explaining what she was doing, which helped take the edge off an already stressful situation. She wasn't very thoughtful when it came to having me raise my arm for x-ray pictures, though, and I constantly had to keep reminding her that my arm was potentially broken (indeed it was) and trying to lift if over my head was incredibly painful. The entire x-ray process took less than 30 minutes, and they got the images to my doctor within two days. Yep, broken arm right at the shoulder! That meant I was able to get in to see an orthopedist for professional treatment that same week! I wouldn't make Pueblo Medical Imaging my first choice the next time I need x-rays, but it worked in a pinch and is great if you need to get some imaging done outside typical medical office hours.

Fran in medical records at SDMI went above and beyond to get my husband's PET Scan results to his…read moreoncologist. Fran's help allowed the doctor to determine the infusion treatment plan for my husband. Thank you, Fran, for listening to our concerns and for following through on your notes to radiology. We appreciate what you did for us.

Great experience here for a DEXA scan on a Friday afternoon. All of the staffs were friendly with…read moreawesome greeting skills! The clinic was spotless w/ lots of large flat-screen TV's throughout for patients to enjoy. My male scan technician was informative & laidback, which put me at ease.