I had a couple MRI's and CT Scan done at this location. The office doesn't have a lot of seating…read more However, it's extremely clean and very chill atmosphere. The customer service and quality of care was definitely a 5 Star. All of the technicians were very accommodating to all my needs and informative as well. I previously went to 2 different locations before coming to this location. The service and quality of care is like day and night between them. I definitely recommend you choosing this location for your next testing. You won't regret it. You are in good hands. From beginning to the end.

My wife is still waiting on results for an MRI done 11 days ago. There is a long weekend coming…read more She will be two weeks out soon. I tried multiple phone numbers, but no one was willing or able to contact the physicians and inquire why the study hadn't been read, although it is well beyond the time claimed we would receive results. I would recommend any Medical Imaging company in the Vegas valley over this group. There performance is very much below the standard of care, and bad outcomes are guaranteed with this time of lag in reporting results. DON'T USE THEM.

I scheduled an MRI at Desert Radiology on Cimarron and a few days later they called to offer me an…read moreearlier appointment, which I appreciated! There was plenty of parking right out front, and the facility itself was very clean and well-organized. The staff were all friendly, professional, and made the check-in process easy. My appointment was at 12:30, and I arrived around 12:00, but I didn't get called back until a little after 1:00. The wait was longer than I expected, especially since I came early. However, once I was taken back, the tech made me feel comfortable and explained everything clearly, which I really appreciated. Overall, besides the wait time, it was a smooth experience and I'd come back here again for imaging if needed.

There were tons of patients in the waiting room when I got there so I was worried I would have a…read morelong wait. Surprisingly I was called in just 2 minutes after I turned in my paperwork, which wasnt much to fill out. I was further pleased when I met the technician, as she was very gentle and informed me along every step making me feel very comfortable.

Really nice location. My appointment was for 10:20am on 1/25/22, I arrived at 10:10am. I was called…read moreup within 5mins to complete my paperwork. After, I sat for maybe 30seconds, I was called back for my MRI. The technicians were really nice and explained everything in detail. Once in the room, I was asked what kind of music I wanted to listen to while the MRI was happening...I selected 'Ocean Waves' The process was no longer than 30 mins. I was asked a few times if I was ok, and of course I was. I have had an MRI before so I kind of knew what to expect. Thank you to the staff! Definitely Recommend. Located Between West Sahara and Desert Inn on Rainbow. Plenty of parking and easy to find.

My husband had an appointment on 4/24/25 his copay was supposed to be 5.00. The front desk…read moreinsisted on collecting 175.00 before they would do the scan. He had a second scan on 6/6/25. No copay collected after 20 minutes with billing who still had not refunded his 170.00 owed. The scan on 6/6/25 was denied by insurance for late filing. Billing decided to apply MY HUSBANDS credit of 170.00 to that. I'm not sure that is legal, since according to insurance we owe nothing. I'll investigate that angle. I have called 8 times so far to get his refund processed back to him. I would avoid this facility due to poor billing practices. It is clear that department needs more training.

I had to have an MRI today and I had the tech Latisha/Tisha. I have had her before and she is…read moreexcellent. She is very caring, extremely knowledgeable, kind, and respectful. You are very lucky to have her as an employee. She tells you everything to expect in the MRI. Thank you Tisha Your front desk ladies are very kind and helpful. I always love going to Pueblo imaging. Very clean and everyone is friendly. Thank you for running a great imaging facility. Lisa Miranda

The saga continues. The claim has been paid, but Pueblo's billing company is still pursuing me for…read moreover $2,000. I've spent two hours on the phone today and sent EoBs that show a) the insurance company paid Pueblo the contracted rate and b) Pueblo actually OVERCHARGED me on my coinsurance by nearly **$200**. They're pursuing me for an out-of-pocket rate that is 5x the insurance-allowed rate. I'm only updating this review, because I've attempted to call Pueblo three times over the past two days, and they promise to call me back and don't. I'm not sure whether this is fraud or just pure incompetence, but do *NOT* seek services here. Going to the Attorney General if I get one more call or bill for these people. And for the ridiculous effort it's taken to get this claim processed, that refund needs to come quickly.

I have to get a CT scan of my lungs every 6 months. My doctor has always sent the request to DR,…read morebut this time it went to SimonMed Imaging. The name and plce were new to me. Irt was a bit farther driving here, but it was not incovenient. The suite is on the first floor near the entrance., There are signs so one shouldn't have any trouble. I was early. I had done the paperwork online so I did not have to sit there with the dumb dlipboard and get my info ready for the forms. The people were called in the order of their appointments. I was called and the gentleman who did the scan was polite and genial. Within 5 or so minutes, I was on my way out. I left the office about 15 minutes after my scheduled appointment time. I was very pleased with all tne staff I interacted with.

"Do you have an appointment" No, can I make an appointment?…read more"No" And that's all you need to know about this profiteering operation Doctors send you here because they dominate the medical imaging business but don't expect anything but the minimum worst care. On the plus side they'll probably turn down your insurance and bill you or better yet charge your credit card plus the 3% feel

Surprised my daughter with a 4D/HD ultrasound. She was about 29wks at that time. The place is so…read morepeaceful and serene. We went into a room that had a couple of tv screens and nice recliners. It felt like we were in a private movie theater. The technician was very nice and personable. She worked on my daughter and since the baby was asleep, made some suggestions on how to try and wake the baby up. Baby turned out to be stubborn so she offered a free revisit to see if baby would cooperate the next time. We left with a few videos of the sonogram and pictures. Highly recommend this place if you are considering doinga 4D/HD ultrasound.

I'm 17 weeks and was told by my doctor's that I had to wait until I was 20 for a gender reveal…read more Being upset about that, my friend told me about this location and their services. I was so happy with our services and the packages they offer. Josie was incredible and made us feel so comfortable. We left crying tears of joy. I can't thank you enough for the services you offer.

I am paranoid about getting an MRI but this place took away all my fear…read more This is an open sided MRI so you are not going into a tunnel. The room has windows with bright light. The gentleman who did my MRI was so kind, I got thru the test like a breeze! The front desk staff is amazing and got me an appointment very quickly.

Absolutely AWFUL, UNPROFESSIONAL, INCOMPETENT service. I called to schedule an MRI and Kathleen…read moreasked me to fax over my doctor order and should would call me back to schedule. I faxed it in that day, and late afternoon the next day I had not received a call so I called back. Kathleen had received the fax but done nothing with it, and offered no explanation (?!). She then scheduled the MRI several days out. Then the day before my appointment, she called me and said "I'm sorry but the tech just told me we don't do abdomen MRIs because our machine is too old. He originally told me we could when he reviewed the order but now he says we can't." HUH? What the hell? I asked why they can't do an abdomen MRI, which is a very common MRI. Turns out their machine is so old that they cannot communicate with the patient during the MRI (no speaker system), which is required to do the MRI. Then I asked "Has the tech made this error before?" Nope, this is the first time ever. Um ok, so I guess you just completely wasted several days of my time for no reason??? This was a very important test that I needed for my doctor to make a diagnosis and treat me. The way that Kathleen was so callous and nonchalant about my health was shocking. These guys are absolutely pathetic. DO NOT GO HERE!!!!!! Go anywhere else! They have old MRI equipment, incompetent techs, and a pathetic office staff that doesn't give a crap about making mistakes that prevent your doctor from running important tests that you need. I GIVE THEM AN F.

From the moment I walked into the medical office, I felt genuinely welcomed by Katrina Lynch's warm…read more"Good morning" greeting. I was then directed to Vanessa in the financial department, who made what could have been a nerve-wracking chest port removal appointment feel far more pleasant. She went above and beyond--finding a stress ball to help calm my nerves. That small, thoughtful gesture truly made a difference during a difficult procedure. Her supervisor, Maria C., was also kind and accommodating. When it was time for the procedure, the surgical team--Noely, Feje, Jaydee, and Joanna--were nothing short of exceptional. Their professionalism, compassion, and care stood out every step of the way. Thank you, SDMI, for such an outstanding team of genuinely caring individuals.

My insurance pre-approved by treatment. I contacted Steinberg with referral and the insurance…read morepre-approval, scheduled my appointment with a person after dropping into their AI hayl system. AI kept trying yoschedule me for a service i was nit requesting. Days later their system canceled my appointment, rescheduled without talking to me, went back to my insurance company to get approval which created confusion on my insurers part thinking I was getting a second procedure. My procedure was delayed. I had to reschedule appointments with my doctors and specialists because of this and treatment has been delayed. Today, I got a random email saying we got approval from your insurance. You need to schedule an appointment. Call back in fight the AI again and then get with someone who confirms my appointment was still in the system. I asked to be transferred to someone in management to talk about their faulty AI and the auto generating system that was failing clients and get someone who theoretically was supposed to be management. Turns out it was another scheduler, and they had no power to do anything. Another Steinberg fail. After this test I willl not be going back to Steinberg and will be helping my friends and family to go to other providers as well. Why help them? Because so many can't fight their way thru the AI super ststem and just give ip. This is medical need not an impulse buy. The Steinberg of even 5 years ago is gone. The service you get is not worth the hassle and fight thru their subpar systems and poor customer care center. If only there was a zero star option.

This facility on rainbow has been excellent to utilize for imaging services. As long as you put out…read morethe effort to provide proper authorization, I've always received. Excellent service. The staff is friendly and immediately gets me in even working Saturdays. They are capable of providing images to take with you and has never given me any reason to believe they're not proficient at their trade. The doctors receiving the images never commented to me there was concerns of quality. Larry G.

I schedule a MRI exam. At 3 PM the day before the exam I get a call that they were canceling the…read moreexam because they haven't got it approved through the insurance. After waiting weeks for the exam!

Great experience here for a DEXA scan on a Friday afternoon. All of the staffs were friendly with…read moreawesome greeting skills! The clinic was spotless w/ lots of large flat-screen TV's throughout for patients to enjoy. My male scan technician was informative & laidback, which put me at ease.

I've always had excellent customer service at Steinberg but felt compelled to write this review…read morebased on a scheduling issue. . I needed a standard imaging test and requested first available any location, any day, any time. The first available appointment was 6 weeks out. This was for a diagnostic test to rule out something potentially suspicious so time was a factor. After accepting the appointment I decided to call around and sure enough I was able to get in to another diagnostic facility in 2 weeks. Not 6. I hated the thought of switching after so many years of testing with Steinberg but couldn't wait 6 weeks. To summarize, staff are great. Service is great but if I can't get time sensitive testing done in a reasonable timeframe I can't be a customer here.