Wow, I read some people's review and my experience was definitely different from theirs. First,…read moreit's not Simon Meds fault if your insurance sucks and you should contact your doctor who requested the imaging to find out the outcome. The scheduler contacted me to schedule an appointment. I was not a fan of the scheduler because of the heavy Indian accent and lack of listening to me but I won't dock the stars on this location because of him. I arrived on time and waited. Apparently, a prior authorization was not done for my secondary insurance but luckily it was quick. Who's fault was that? They obviously had it on file but if they have an authorization department, that person didn't do their job. My tech was Gregory. He was very kind and sweet and I told him I was hesitant on visiting this location but glad I did because he made a difference with my experience. He talked me through my whole time there with what he was doing and waht he was going to do. I was able to get 2 blankets because I'm always cold. He also was patient while trying to get the contrast needle in. My veins are not the best but he managed to secure the needle on the second try. Thank you, Gregory, for your kindness, patience, and great rapport. Having someone who communicates well and makes you feel comfortable really does make a difference--especially when you're already nervous about having medical imaging done.

Customer beware. I have never had a good experience at Simon Med. I called a day in advance to…read moreavoid any surprises. I had a tight schedule and asked how quick to see me and that I filled out the questionnaire online to save time. Told I would be taken immediately and test was 45 min. Instead I stood in line for a half hour to check in then another 15 min while they waited for insurance to clear. Then, wait for this. They told me I had out of pocket expenses. I heard them surprising other patients with this news while waiting. Very poor communication and gives inaccurate information.

Nobody likes to give blood. Or visit any doctor for that matter. But it's always nice when you go…read moreplaces that make you feel welcome and at home. This particular quest diagnostics did okay at that. I will say this, I really miss the person at the front counter to check you in. It's always nice to have a human touch, but now they all have those sign in kiosks that feel very impersonal. There's not a soul in sight that looks like they can help you when you walk in. But the actual people I did meet there were incredibly nice and fun. Normally the appointment process is sketchy. But this time I got in super fast, and they took care of me within 10 minutes. The phlebotomists in the back are top notch, super friendly and chatty and make the experience quite enjoyable. We had a little bit of chit chat, and she took the blood with minimal discomfort. Bottom line? I would absolutely come back here again when I need to go to a quest diagnostics. You should too, it was super easy, super fast and they got the job done.

My husband says that even though it's further away, this is the Quest he wants to go to from now…read moreon. I would agree with this sentiment in the fact that they have nice seating and the kiosks are away from each other so you can comfortably sign in. The waiting area and the rooms are clean and seem to be larger than others I've seen. The information board is clear and updated frequently so you always know how close you are to being called. I also really liked the fact that the technicians who come out to do your testing actually will stop and talk with you if you have questions. Although, this may be a bad thing because we were called back but had to wait for someone who kept insisting that the kiosk was broken (it was not) so our phlebotomist was with him for a good minute while we waited in room 1. Not a problem though, he was super nice and apologetic and had a nice gentle touch!

The staff was so helpful and kind!! They had snacks and coffee, which was really nice, and made the…read moreexperience even extra special. Overall, we really enjoyed our experience with this imaging center.

Quick, efficient, and friendly. Ashely helped me out during my visit and any nerves I had were…read moregone in taking with her! She was kind and funny and gave the best service, even helped me with my shoes after imaging! Thank you Ashley!

Team work makes the dream work!!…read more I arrived early for my appointment and I was greeted by the front office. I was not sitting long before I was called by the registrar to come up and complete my check in. I completed my registration online so I only had a few signatures and gave a copy of my id and insurance card, which made for a super quick check in. I was kindly walked to the waiting area for the type of care I was scheduled for, an X-ray and an US. I did not have to wait long. The registrar and techs were all very kind, helpful, and professional. They walked and talked me through every step of my visit and made me feel very comfortable. I asked to use the restroom. There were two single user bathrooms in the lobby. The front desk receptionist showed me that they keep the keys for the bathrooms on the counter in a clear holder. The bathroom was clean. The parking lot was busy, but there were plenty of spots to park. I always go to SDMI for my imaging needs, but this was my first time at this location. I was very happy with the SDMI team and my visit. I recommend this location. Thank you SDMI for taking such good care of me.

I made an appointment for a contrast CT of my kidneys over a month ago. I had the referral from my…read moreurologist office. Today, Steinberg calls and said they have not gotten the pre-authorization from my urologist office for this test. They claim that they do not do insurance pre-authorization for testing that required the doctors office that refers you to them to get it. I talked to my urologist office. They send it in the day. I had my appointment last month and then send it again today. However, a supervisor at Steinberg claims they never received it and they simply canceled my appointment. I have told my urologist I no longer trust Steinberg Diagnostic to do my testing. I prefer to go back to Desert radiology I have always had a good experience with him. I will never ever ever use Steinberg again nor should you.

I scheduled an MRI at Desert Radiology on Cimarron and a few days later they called to offer me an…read moreearlier appointment, which I appreciated! There was plenty of parking right out front, and the facility itself was very clean and well-organized. The staff were all friendly, professional, and made the check-in process easy. My appointment was at 12:30, and I arrived around 12:00, but I didn't get called back until a little after 1:00. The wait was longer than I expected, especially since I came early. However, once I was taken back, the tech made me feel comfortable and explained everything clearly, which I really appreciated. Overall, besides the wait time, it was a smooth experience and I'd come back here again for imaging if needed.

Poor communication…read more Very disappointing experience. I had an appointment scheduled for 8:00, but the front desk, Charisma said it was supposed to be at 7:30. Even after checking in, more than 20 people were called and left while I continued waiting for 1:47 hours. When I asked about the delay, Charisma said that I was considered late and had been pushed to the back of the line. If there was a scheduling issue, it should have been communicated clearly instead of leaving me waiting without explanation. Very frustrating and unprofessional handling of appointments.

Anytime you are faced with needing Medical Imaging, your choices are very limited--the hospital or…read morean outpatient center like SimonMed. Being a "seasoned citizen" I've had far more experiences than most needing typical scans. With that in mind, I believe I am qualified to say: SimonMed provides one of the best experiences and overall environments for getting doctor-ordered scans I have ever witnessed or in which I participated. No close second vote--they've got it nailed! I read several reviews prior to choosing SimonMed where they complained about long wait times, hassles finding doctor orders, etc. Thankfully the review with the most impact said the key was completing ALL form submissions and preregistration possible ONLINE. They also recommended having a copy of the Doctor's order IN HAND, just in case. Upon arrival (15 mins before my appointment which they recommended) they scanned my ID and insurance cards and asked me to be seated in the waiting room. I was called just about five mins after my appointment time which was a wonderful exception to the rule! My life experience tell me the wait will ALWAYS be 30 mins PLUS! The technician was calm, funny, warm and engaging. The ONLY complaint I had was her refusal to share with me, THE PATIENT, any of what she was or was not seeing. See explained that she would be instantly fired if she broke protocol. I get it. But that meant having to worry another couple days. Bottom line: do your part, be prepared ahead of time with everything needed for the clinic, bring copies of everything and enjoy a far better experience than most facing these tests.

I don't have much nice to say here. I had to take the old lady for a couple scans, it was earlier…read morein the morning, there were no seats left. The office staff was also shocked by that. After waiting some time her name was called and I told him she was in the hallway (they had a couple chairs there) he grumbled something and went in the back. My mom then came back in and waited by the door until someone came back out. During that time the front desk lady comes out and hollers really loudly asking me if my mom had any implants or something else. I asked her to come closer, I'm not hollering personal information across a packed room. Also while waiting the same lady was placing her Starbucks order with someone. A patient went up to the counter and she had him wait while she finished her conversation. We had to go to a separate trailer in the back. Joseph helped us, he was very kind, shook his hand and made eye contact introducing himself. He's the best part of the experience. The trailer had trash on the floor and just wasn't setup well for more than one person. Joseph walked us back in for the last scam. We were taken to a different area. The lady had to give her some kind of iv fluid and let it sit. Woman said she had to go to the bathroom, the lady said she'd be right back. After a few minutes no one was coming back, so I went to look for someone. Another patient in the room showed me the bathroom. I think it's crappy if someone (especially a senior) says, "I have to go to the bathroom", and no one comes to direct them to where to go. They asked her to fill out a form and the same lady who never showed again for the bathroom also didn't collect the form. I asked the guy that brought her out what to do with it. He said turn it in at the front. Well I ended up in line behind someone who'd gotten the runaround multiples times. They don't even have the machine at their facility to do the scan he needed! He said it's the third time they've scheduled him there! Thankfully Joseph came out and I gave him the form. I'm not sure why someone would willingly go unless they had to. Between unclean spaces, and staff that needs to be retrained, it wasn't a great experience and I wouldn't recommend them. Thanks again to Joseph, but that doesn't erase the rest of the experience.

Let's be honest, usually when you need to have something inside you looked at, it's potentially not…read morethe best of circumstances. So be it in my situation. However, my entire experience at Desert Radiology was painless, from registration to walking out the door after the procedure. Alexa, with her eagle-eye precision, captured my vein on the first try for the contrast MRI. And then there was **Robert**--kind, comforting, and with an impeccable taste in music. He chose just the right tunes to drown out the clanging of the machine. Throughout the process, he kept me informed about every step he was taking. In a nutshell, Desert Radiology made what could have been an anxiety-inducing experience into a smooth and reassuring one. Kudos to the team for their professionalism and care!

Walked in at 3:30pm Friday and the room was full but I was told by the receptionist after I waited…read morein line for 5 mins, that it will only take 20-30 mins to be seen, and I liked that but now it's 4pm and X-rays close at 4pm so we'll see if they can do my X-rays today! I asked her if I should come back early morning but she insisted today was fine! I like that they have tv, clean restrooms, free WiFi, nice staff, air conditioning, comfortable seats, and this nice flyer on the wall! I defiantly feel the same way! Anyways, let's see how it goes! I was gonna go to the Wynn location but this one wasn't far from where I was! Parking was simple!

The Mammogram lady was super aggressive. She treated my boobs like they were not apart of my…read morebody. I've had a mammogram before and it was nothing like this. The three stars is for the ultrasound lady. She was amazing compassionate and patient. I know it's business. But treat people like humans. My boobs are part of my body!

Beware of their billing practices. After my visit in…read moreOctober 2025 I overpaid and was owed a refund. Instead of issuing it their billing company MSN Healthcare Solutions actively attempted to collect an additional $262.35 I did not owe -- while simultaneously holding my money. My insurance company had to intervene four separate times over seven months to resolve this. Each time a refund deadline approached Pueblo submitted a new corrected claim deliberately resetting the clock. One claim was denied due to their own filing error. They ultimately reduced my refund through improper billing code unbundling. When I filed a BBB complaint their response repeatedly characterized this as a simple premature billing statement -- a dishonest minimization of a deliberate pattern of delay and predatory collection practices. They never took accountability. Know your rights as a patient. Verify every claim with your insurance company. Do not pay anything without confirming with your insurer first. What they did to me they are likely doing to others who don't know to fight back.

Exceptional caring staff!…read more I felt cared for from the moment I walked into the facility to the technicians running the tests. This facility isn't in the nicest area of LVNV and the lobby area is unkempt and in need of TLC, yet once one gets back to the xray/diagnostic test area it is better kept and the technicians were very helpful and compassionate. I've been here a couple of times.

Wen there today for my x rays, the whole process was fast and efficient the last time i was in…read morethere was like 25 years ago and still they found my records, they care about the patient very friendly staff, traffic is bad outside for construction but the time you spend inside is fast.

Thank you to the wonderful ladies at the Maryland parkway location of Las Vegas Radiology. I had a…read more12:15 appointment for an X-Ray and was literally in and out in 15 minutes! I arrived and there was a belligerent lady in a wheelchair cussing them out and hey maintained there calm and handle the situation professionally. After she left I completed my couple pages of paperwork and before I could sit down they called me back. I removed my coat, shirt and necklace and put the gown on. I took two X-Rays and had no issues, got dressed and was on my way. Superb customer service and 5 Stars all the way!

I had an open upright MRI years ago in another state, so when I found one here, I was thrilled. I'm…read morehighly claustrophobic, and also have an impossible time lying on my back due to severe back pain. My joy was short-lived. I arrived 10 minutes before my scheduled appointment, and was told by the unfriendly front-desk girl that I was late. No one had told me to be there earlier; I live way on the other side of town, and S. Maryland Pkwy. is completely ripped up. When I got home, there was a message on my phone half an hour before the appointment time asking where I was. The technician, Adriana, who did the MRI told me that I couldn't move at all during the test, not even during the time in-between the various sections of it. So I didn't, not one bit. She said if I did, the entire test would be invalidated. The room was also freezing, so she had put a sheet over my hands that were resting on a cube on my lap. She told me that she wouldn't be able to hear me, but if I needed help I should raise my hand. Wouldn't that then invalidate the whole test?? The last section of the test was the longest, seven minutes, she said. And when that ended, she said I was going to have to come back and have the entire MRI redone, because I had moved. I said I hadn't moved a muscle, so then she asked if I had taken a deep breath. I knew I had, so she said that was the reason. So why didn't she tell me not to take a deep breath along with the don't-move instruction that she kept repeating??? I was not about to do another 30+ mile round-trip to repeat the entire test and risk having to screw it up again if I did something as natural as breathing, so I told her to just have them send the report to the doctor as-is. She said she'd see what the doctor would do. And that led into a nearly week-long odyssey. I'd call every day and never get through. I had the tech's extension #, but it would ring three times and disconnect. On the rare occasion that I got to speak to the tech, she changed her tune and said I'd only have to repeat the last part. So which part of what she told me was true - repeat the whole test, or just the last part??? Totally untrustworthy. Once again, I told her that I wanted it sent the way it was. Finally, after six days, when I called and finally got through after another five attempts, she said the report had been sent to my doctor; I had her send it to me, which she did. From beginning to end, the unprofessionalism and lack of honesty of this facility is a deal breaker. I also had to have a different MRI, and chose an open-sided MRI facility. The difference in the way I was treated was like night and day, and I dealt with the back problem and the claustrophobia just fine, thanks to the skill and caring of the techs at the other facility (see my review). LV Radiology's Upright MRI isn't worth the trade-off. Unfortunately, they're pretty much the only game in town for an Upright, but it's not worth it. Better off to suck it up and go for an Open MRI. It was a horrible experience made even worse by the incompetence of everyone there.