30JULY25 | 1522 For: All and Veterans (Must Read)…read more MedAccess Urgent Care - Youngsville: Formal Complaint Date of Visit: 28 July 2025 at 11:51 AM I am deeply disappointed and disturbed by the treatment I received at MedAccess Urgent Care - Youngsville during my recent visit. After my evaluation, I respectfully provided verbal feedback to the Physician Assistant while waiting for a copy of my treatment summary. During this time, I was unexpectedly approached by a man who identified himself as the 'Manager of Physician Practices.' He projected an immediately unapproachable and authoritarian attitude. He escorted me just a few feet away from the front desk to a semi-private area, where he began questioning me in a harsh, condescending tone. I felt intimidated and repeatedly asked him to return to his station and to leave me alone--requests he blatantly ignored. Without my consent, he took possession of my personal identification and medical documents, stating that he had the authority to make copies for his records, despite my lack of authorization. When I objected and asked for my treatment summary--a standard patient right--he refused. I attempted to rationalize this by mentioning "insurance fraud," which made no logical sense in the context. Instead of resolving the issue, he raised his voice, ordered me to leave the premises, and stated that my treatment statement would be mailed. This level of hostility and lack of professionalism is absolutely unacceptable, especially in a medical setting. Under fundamental Patient Rights, his behavior appears to violate the following standards: - Right to respectful and dignified treatment - Right to receive a complete explanation and copy of your treatment plan and discharge documents - Right to privacy and protection of personal health information (HIPAA) - Right to refuse any unauthorized use or copying of your personal documentation Regardless of his position or education (as advertised on his business card), his behavior was intimidating, unethical, and in clear violation of professional medical conduct. No one seeking medical attention should be treated with such disregard. I hope MedAccess leadership addresses this situation immediately. Until then, I cannot, in good conscience, recommend this facility to anyone in need of respectful, secure, and professional urgent care. Respectfully, Proud U.S. Veteran | 30 Years of Military Service

Horrible experience. Had a case of food poisoning and went there for care. Labs were drawn and I…read morewas told they would call with results. After SEVERAL calls to them over 5 or 6 days. I was finally given the results....i was in Kidney failure. No way I would ever go back there

Well known family practice in the community & surrounding counties - caring for babies to seniors…read more Providing exceptional care - open every day of the week except major holidays. Dr Vu & his staff of highly skilled - Doctors- PA's - FNP- Nurses - receptionists- housekeepers- lab personnel- exhibit & deliver professional care. For me - the opportunity to collaborate with the provider is important & happy to say this is true at this practice. Located close a major Interstate- accommodations - YMCA - Major other routes & customer experiences -

Had an absolutely fantastic experience here! My very large dog tripped me and I rolled my foot and…read morewithin a few hours knew that it was a serious injury. I drove over to Duke urgent, got right in on a Saturday night at about 530 and had x-rays done and a boot on by 6:45 ! The PA that took care of me was named Christopher and he was absolutely fantastic, so kind and funny, the x-ray technician was named Wendy and she was also every bit as wonderful ! Very good experience, everybody was very professional and kind, not a long wait and I felt like I received very good care . Highly recommend this location ! Plenty of parking, the waiting room is spotless, and the reception ladies that check you in were both very wonderful also.

I was in need of urgent answers about medication that I'm taking but I got push to a nurse…read morestation that did not pick up.

Went to the Oxford office this week and saw PA Kevrin Johnson. I recently started having severe…read morenerve pain down my right leg due to Sciatia (L5-S1 disk in my case from previous x-ray/MRI). I previously was prescribed prednisone in a 6 day stepdown from an earlier visit with EmergeOrtho and halfway through the stepdown the predisone level of 30mg/day did not help with the nerve pain at all which is why I scheduled a followup with EmergeOrtho and saw PA Kevrin Johnson. He provided a shot of Toradol, (which I appreciated, but has not helped in the last 28 hrs) ordered an MRI, along with Gabapentin (which I just started 12 hrs ago) and said that he would call in a 12 day prescription of Prednisone so I could do 2 days at 60mg, 2 at 50mg, etc. (his words). I went to the pharmacy and this is not what he called in. We (Kevrin and I) spoke on the phone and when I asked what options I had to help with the severe nerve pain until the MRI and follow up with the Ortho Dr. for a more long term solution that could be had...he said to take Tylenol and has refused to call in anything additional. This leaves their patient with 2 weeks of severe, debilitating nerve pain. Sadly, its easier in this country to be over-subscribed Opiods than to be prescribed something as simple as a higher dose of prednisone for a short period of time. I was not interested in pain meds of any type, I simply was asking for something that Kevrin acknowledged was one of the only options that actually helped in these cases and was given no help and no other meaningful options.

I broke my wrist and went to the ER at a hospital in South Hill for x-rays. I was referred to…read moretheir specialist for surgery. However, he was out of the office for several days. My wife had been happy with her experience with Emerge Ortho (Oxford) physical therapy, so I decided to give them a try the next morning. They performed x-rays and referred me to one of their surgeons, Dr. Takenaga, who operated at the NC Specialty Hospital in Durham. They turned a bad day into a good experience. The surgery was quick, painless, and I was happy with the end result. The PT afterward went well. Emerge Ortho, their surgeon and the NC Specialty Hospital staff have my 5-star rating. I highly recommend them.

My mom now resides at the Gardens at Wakefield Plantation senior living apartment complex and we…read moreneeded a new general medical practice near by for her. We found Avance Primary Care while searching online. Their staff and care reviews were excellent and appt days and times seemed very easily accessible so we called. That very first phone conversation with the receptionist (unfortunately I didn't write down her name :/ it may have been Victoria??) was extremely warm and patient and helpful as I explained mom's needs. She listened carefully and asked thoughtful questions and recommended Dr. Lam. (Mom had definitely not been exactly keen on this whole new doctor plan and had been dragging her feet for a very long time.) Upon entering the office we were immediately greeted cheerfully and warmly by Anthony and Shirley at the front desk. They definitely put mom at ease throughout the check in process with their easy lighthearted banter and professionalism. Anthony directed us to a private computer cubby and very patiently explained how to fill out all the new patient forms electronically. Medical Assistant, Cierra, brought us back to the exam room and completed the initial assessment and vitals with just as easy and welcoming and professional manner. She was also very caring and thoughtful and concerned as I expressed some thoughts about mom with her privately. Dr. Lam came in and from the moment she stepped into the room she worked some magic and absolutely engaged mom from the get go! She was smart, insightful, caring, respectful, and gently got right to the heart of mom's needs while addressing and calming her fears and concerns. We made follow up appts with Dr. Lam and two of their other on site health care practitioners to additionally address mom's varied needs. She also set up referrals to two other outside practitioners in the area for more specialized health care needs. We feel we definitely made the right choice! Mom expressed that she would feel very comfortable going to see them on her own for any care she may need!! Thank you to the whole staff for a wonderful first experience! I'm sure mom will talk about this positively with her friends at The Gardens and I would without hesitation recommend this practice! Elaine Elbeery (for Barbara Poole) Winterville NC

Please don't get a job in the medical industry if you're going to act like every single human who…read morewalks through the door and call the phone is an inconvenience to you. Very rude attitude.

If you have any mental health issues, don't go here. My husband basically has to fight every time…read moreto get his medication. I can't tell you how many times he's having to skip every other day and/or take half pills because they never put any refills on his prescription. He has depression/anxiety and needs them to be able to function. The pharmacy has to contact the doctor each time that he needs more medication which takes a while. There's also been a time where the papers weren't signed to get sent over to the pharmacy. It happened twice. Yeah we are looking elsewhere for care.

Great visit! The front desk clerks Cassie Edwards was very respectful and very knowledgeable!read more