We had the best experience with the entire staff, from front desk to the medical team. The care…read morethey gave to my 10-month old granddaughter while we were on vacation nearby was exceptional. We are so thankful!

Absolutely unacceptable experience…read more The front desk staff repeatedly entered me as the primary insured even though I clearly explained multiple times that I am covered under my parents' insurance plan. Instead of listening, they continued entering the wrong information and repeatedly told me my insurance had been "terminated." The problem wasn't my insurance--it was their inability or unwillingness to process the information correctly. A simple mistake turned into a complete waste of my time because no one stopped to actually listen. The level of incompetence was shocking. Rather than trying to solve the issue, they kept insisting the system was right even after I explained exactly what was wrong. It felt like basic problem-solving and customer service were completely absent. On top of that, the office atmosphere was terrible. Staff appeared disengaged, several were on their phones, and no one seemed interested in helping patients. The entire place felt unprofessional and poorly managed. I would not recommend this location to anyone. Save yourself the frustration and go somewhere else. I'd gladly drive to Oxford or Durham before ever coming back here. This office seriously needs better training, better management, and staff who actually listen to patients instead of creating problems that never should have existed.

30JULY25 | 1522 For: All and Veterans (Must Read)…read more MedAccess Urgent Care - Youngsville: Formal Complaint Date of Visit: 28 July 2025 at 11:51 AM I am deeply disappointed and disturbed by the treatment I received at MedAccess Urgent Care - Youngsville during my recent visit. After my evaluation, I respectfully provided verbal feedback to the Physician Assistant while waiting for a copy of my treatment summary. During this time, I was unexpectedly approached by a man who identified himself as the 'Manager of Physician Practices.' He projected an immediately unapproachable and authoritarian attitude. He escorted me just a few feet away from the front desk to a semi-private area, where he began questioning me in a harsh, condescending tone. I felt intimidated and repeatedly asked him to return to his station and to leave me alone--requests he blatantly ignored. Without my consent, he took possession of my personal identification and medical documents, stating that he had the authority to make copies for his records, despite my lack of authorization. When I objected and asked for my treatment summary--a standard patient right--he refused. I attempted to rationalize this by mentioning "insurance fraud," which made no logical sense in the context. Instead of resolving the issue, he raised his voice, ordered me to leave the premises, and stated that my treatment statement would be mailed. This level of hostility and lack of professionalism is absolutely unacceptable, especially in a medical setting. Under fundamental Patient Rights, his behavior appears to violate the following standards: - Right to respectful and dignified treatment - Right to receive a complete explanation and copy of your treatment plan and discharge documents - Right to privacy and protection of personal health information (HIPAA) - Right to refuse any unauthorized use or copying of your personal documentation Regardless of his position or education (as advertised on his business card), his behavior was intimidating, unethical, and in clear violation of professional medical conduct. No one seeking medical attention should be treated with such disregard. I hope MedAccess leadership addresses this situation immediately. Until then, I cannot, in good conscience, recommend this facility to anyone in need of respectful, secure, and professional urgent care. Respectfully, Proud U.S. Veteran | 30 Years of Military Service

Had a very good experience here, despite the wait…read more Showed up at about 7:45 and was second person waiting for 8 am opening time. The check in process was easy. Despite being there when door opened, the first patient wasn't seen until 8:27, so almost 30 minute wait to be seen. There was a note on the glass stating that there was an employee shortage, so there would be a wait. There was only one PA there and no X-ray tech. With all that being said, the employees were very friendly and professional. The PA that saw me for my knee injury was wonderful (Justin) and he didn't rush me and really explained my injury. I definitely recommend this office - be prepared that there may be a wait but the courteous and helpful staff was very much appreciated!

Well known family practice in the community & surrounding counties - caring for babies to seniors…read more Providing exceptional care - open every day of the week except major holidays. Dr Vu & his staff of highly skilled - Doctors- PA's - FNP- Nurses - receptionists- housekeepers- lab personnel- exhibit & deliver professional care. For me - the opportunity to collaborate with the provider is important & happy to say this is true at this practice. Located close a major Interstate- accommodations - YMCA - Major other routes & customer experiences -

I walked into Duke Urgent Care without an appointment, and Mr. Andy provided exceptional care. He…read morewas professional, and genuinely attentive to my concerns. His empathy and kindness made me feel comfortable and well cared for during my visit. Mr. Andy is an excellent example of outstanding patient care and professionalism. I truly appreciate the way he displayed. Dr. Rosalie Hernandez

Had an absolutely fantastic experience here! My very large dog tripped me and I rolled my foot and…read morewithin a few hours knew that it was a serious injury. I drove over to Duke urgent, got right in on a Saturday night at about 530 and had x-rays done and a boot on by 6:45 ! The PA that took care of me was named Christopher and he was absolutely fantastic, so kind and funny, the x-ray technician was named Wendy and she was also every bit as wonderful ! Very good experience, everybody was very professional and kind, not a long wait and I felt like I received very good care . Highly recommend this location ! Plenty of parking, the waiting room is spotless, and the reception ladies that check you in were both very wonderful also.

Went to the Oxford office this week and saw PA Kevrin Johnson. I recently started having severe…read morenerve pain down my right leg due to Sciatia (L5-S1 disk in my case from previous x-ray/MRI). I previously was prescribed prednisone in a 6 day stepdown from an earlier visit with EmergeOrtho and halfway through the stepdown the predisone level of 30mg/day did not help with the nerve pain at all which is why I scheduled a followup with EmergeOrtho and saw PA Kevrin Johnson. He provided a shot of Toradol, (which I appreciated, but has not helped in the last 28 hrs) ordered an MRI, along with Gabapentin (which I just started 12 hrs ago) and said that he would call in a 12 day prescription of Prednisone so I could do 2 days at 60mg, 2 at 50mg, etc. (his words). I went to the pharmacy and this is not what he called in. We (Kevrin and I) spoke on the phone and when I asked what options I had to help with the severe nerve pain until the MRI and follow up with the Ortho Dr. for a more long term solution that could be had...he said to take Tylenol and has refused to call in anything additional. This leaves their patient with 2 weeks of severe, debilitating nerve pain. Sadly, its easier in this country to be over-subscribed Opiods than to be prescribed something as simple as a higher dose of prednisone for a short period of time. I was not interested in pain meds of any type, I simply was asking for something that Kevrin acknowledged was one of the only options that actually helped in these cases and was given no help and no other meaningful options.

I broke my wrist and went to the ER at a hospital in South Hill for x-rays. I was referred to…read moretheir specialist for surgery. However, he was out of the office for several days. My wife had been happy with her experience with Emerge Ortho (Oxford) physical therapy, so I decided to give them a try the next morning. They performed x-rays and referred me to one of their surgeons, Dr. Takenaga, who operated at the NC Specialty Hospital in Durham. They turned a bad day into a good experience. The surgery was quick, painless, and I was happy with the end result. The PT afterward went well. Emerge Ortho, their surgeon and the NC Specialty Hospital staff have my 5-star rating. I highly recommend them.

Please don't get a job in the medical industry if you're going to act like every single human who…read morewalks through the door and call the phone is an inconvenience to you. Very rude attitude.

Got to love when a doctor says "if you need to take more than one that's okay" so you run out of…read moreyour medication 3 days early, because 3 times I had to take it more than once. Had it documented even when I did, why I did it, even what time I did it. They didn't care, they told me "you shouldn't have taken that many" again, after being told "you can take more than one if needed" it wasn't like I ran out 2 weeks early, no I ran out 3 days early and because of all of that, I chose to find a new doctor and cancelled my appointments. Imagine my surprise when I get a certified letter today from this place saying "we are terminating care for the following reasons" - abuse of prescriptions - verbal abuse of staff Ummmm.... Are you kidding me right now? I agree I was a little.... Extra when it came to arguing with them over this situation but for them to now label me as an "prescription abuse" I'll play absolute HELL trying to get a doctor to do anything for my anxiety that this place was treating me for. So for them to put that in my medical record was so uncalled for over 3 extra pills in 30 days, that I was TOLD WAS OKAY TO DO... just to be turned around and labeled a prescription abuser. I honestly and whole heartedly believe that they did it out of spite and revenge and that's exactly what I'll be telling the attorney I talk to on Monday because to me, they purposely did it just because I terminated services with them. Little strange that I tell them I'm terminating services, cancelled my appointments, 40 days later I get a letter claiming "we are terminating you for prescription abuse" yeah, they absolutely did this out of spite and anger for me ripping into them for essentially lying to me and saying one thing while knowing full well what they'd say if I ran out early. Again, I ran out 3 days early, day 27, technically one day before I could legally get them, and that's prescription abuse? Yeah... I sense some shade in the water and hurt in the booty. I'm sure a lawyer will agree since what they just essentially did was malpractice since now I'll struggle for the rest of my life to get care for my VERY WELL DOCUMENTED BY MULTIPLE DOCTORS, severe anxiety. If anyone is familiar with the GDA-7, my avg score is always 15-20 or, In medical terms "severe and debilitating anxiety" and they labeled me an abuser? Shouldn't be hard to get the meds I need now, not at all. I highly recommend against going here lest you want to be labeled a drug addict for running out of your meds TECHNICALLY 1 day early and then suffering for the rest of your life for it just because they got spiteful. I'm not going to take this laying down. Worst thing I ever did was trust anyone at this practice, second worst thing I ever did was take the meds like they told me I could and the third worst thing was ever going back. So please tell me if it makes sense that I tell them I'm terminating services effective immediately and cancelled all my appointments and follow ups, then to receive a letter over a month later saying essentially "we are terminating you for being a drug addict and abusing your scripts even though they have zero proof i abused anything, mistook anything. Nothing.... Just weird that this all comes over a month later. Highly suggest you stay as far away as possible. I'll come back and update this review after I speak with an attorney and let you guys know (the readers not the practice) what they had to say about this situation. Oh the kicker to this? This letter comes and arrives less than 2 weeks after an appointment was listed in my medical records for a psychiatrist appointment.... Which again? Makes me think even more this was done purely out of spite because I called them on their malarkey. Id have given zero stars but that was not a choice, I'd prefer they give me a star actually, for this public service announcement that this place is trash, will treat you like trash and then label you trash and go somewhere else because you don't appreciate the label of "trash" anymore. Again, this will not be taken laying down, not now, not tomorrow, next week or year, not EVER. TL;DR STAY AS FAR AWAY AS POSSIBLE, you'll get a better level of care in a state run old folks home.

If you have any mental health issues, don't go here. My husband basically has to fight every time…read moreto get his medication. I can't tell you how many times he's having to skip every other day and/or take half pills because they never put any refills on his prescription. He has depression/anxiety and needs them to be able to function. The pharmacy has to contact the doctor each time that he needs more medication which takes a while. There's also been a time where the papers weren't signed to get sent over to the pharmacy. It happened twice. Yeah we are looking elsewhere for care.

Great visit! The front desk clerks Cassie Edwards was very respectful and very knowledgeable!read more

Terrible service, not organized, time management was bad as well sat in the lobby for a very long…read moretime with few people waiting for service 2/10

VERY EFFICIENT !…read more Check in is all electronic. Provider Kay is super knowledgeable and very professional. The office was immaculate. The service was prompt, in and out in 21 minutes!!!