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    Recommended Reviews - Vance Medical

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    2 years ago

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    FastMed Urgent Care

    FastMed Urgent Care

    2.1
    (22 reviews)
    2.0 mi

    We had the best experience with the entire staff, from front desk to the medical team. The care…read morethey gave to my 10-month old granddaughter while we were on vacation nearby was exceptional. We are so thankful!

    Absolutely unacceptable experience…read more The front desk staff repeatedly entered me as the primary insured even though I clearly explained multiple times that I am covered under my parents' insurance plan. Instead of listening, they continued entering the wrong information and repeatedly told me my insurance had been "terminated." The problem wasn't my insurance--it was their inability or unwillingness to process the information correctly. A simple mistake turned into a complete waste of my time because no one stopped to actually listen. The level of incompetence was shocking. Rather than trying to solve the issue, they kept insisting the system was right even after I explained exactly what was wrong. It felt like basic problem-solving and customer service were completely absent. On top of that, the office atmosphere was terrible. Staff appeared disengaged, several were on their phones, and no one seemed interested in helping patients. The entire place felt unprofessional and poorly managed. I would not recommend this location to anyone. Save yourself the frustration and go somewhere else. I'd gladly drive to Oxford or Durham before ever coming back here. This office seriously needs better training, better management, and staff who actually listen to patients instead of creating problems that never should have existed.

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    FastMed Urgent Care

    FastMed Urgent Care

    2.2
    (26 reviews)
    34.5 mi

    Thank you Dr Wilkinson for treating my husband with dignity and respect... he felt at ease and was…read morehappy that you were a humble person interested in making him feel important, contrary to the doctor at the Raleigh location who was super arrogant and mean. He went in Thursday, June 4 for DOT certification for his job at Loomis. Thank you again!!

    Very disappointing experience…read more My husband was genuinely sick with fever, body aches, headache, loss of appetite, and flu-like symptoms and needed a doctor's note to return to work. We attempted to come in around 7 PM one evening (they close at 8 PM) but were turned away and told they were no longer taking patients, even though they were still open. We were instead scheduled for an appointment the next morning at 8 AM. By the time he was seen, several days had passed and his symptoms were improving, which is normal. However, the doctor's note stated they could not excuse prior missed work because he "presented for work excuse" and tested negative for COVID/flu. The wording felt dismissive and implied he wasn't truly sick. The wording of the note was very disappointing and came across as dismissive, as if my husband was not truly sick or was being dishonest. Anyone who has been ill knows that by day 4-5 symptoms can improve and tests can be negative, even if you were genuinely sick earlier. We were not asking for anything unreasonable -- just documentation acknowledging that he had been ill and unable to work. Compassion and better bedside manner would have gone a long way. Unfortunately, this experience left us feeling judged rather than cared for.

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    Vance Medical - walkinclinics - Updated August 2026

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