Recently was forced to switch dentists when my insurance changed, this was the closest practice to my location so I decided to have my records transferred, well in advance of my actual appointment.
I corresponded with the office staff via phone and email to accomplish the transfer. They were very professional and efficient.
When my appointment finally arrived a few months later, I was reminded over and over via text to the point that it was borderline harressment. One reminder is fine, especially when I confirmed, but the repeated texts were a tad overkill.
When I arrived I was greetly warmly to a very clean and beautiful office. I've never been to a professional health care provider that was decorated as homey as here. It was nice, without being too much.
My dental hygenist was running late, as I wasn't called back till 30 minutes after my appointment time. No one informed me of that. Than it took her longer to actually build my chart, and get the front desk to pull and download my previous xrays from my old provider, all while I sat in the chair and waited. I feel all of that should have been done prior to my appt. To be honest I was very annoyed at how long I was there.
The cleaning was good, and they provided a courtesy scan of my mouth. Dr Scott was charming and easy on the eyes. He answered my questions in an easy to understand manner.
The welcome goodie bag was a nice surprise, with merch I will actually use.
Obviously I'll be back, I hope the running that behind is an isolated incident. I also opted out of the text messages, so moving forward I hope to give them an additional star. read more
