They really try to push for fillings or extraction of baby teeth. They also told me my child needed…read morequite a bit more work than another dentist in town. They also like sedation of children to do fillings. While I understand that some children need to be sedated, many do not. They told me that I had to give them half of the amount for the sedation upfront (so over $1000) merely to schedule the appointment months in advance. Now, any business that wants that much upfront just to schedule the appointment makes me wonder if they are more concerned with profits than patients. In my years of making dental appointments, I have never heard of this. This was a red flag for me. Some of the pros: they work quickly and they are willing to listen if you do your homework in advance. The office is clean and there are nice play spaces for kids. They also specialize in children and give sugar free suckers to help with anxiety.

The staff are extremely thorough! They are great at educating me as a parent how to best care for…read moremy son's teeth as he ages. They are quick to spot issues and fix/prevent them early before they become something serious. The facility is clean and set up well for children to lessen anxiety. There is a reason my son looks forward to going to the dentist and says he wants to be a dentist when he grows up after we leave his check ups! :) We moved an hour away and I still make the drive because they're worth it.

Customer Service needs to shut this place down. They do things that do not need to be done.read more

After painful experiences trying to schedule cleanings (I made an appointment online - then receive…read morecalls from the receptionist threatening to cancel if I don't call and confirm) we finally had cleanings. I was presented with an estimate for two crowns and other procedures I did not request. I reviewed the estimate and called my insurance company to confirm it was accurate - it was not. I took the estimate back into the office and the billing admin (Treasure) seemed very annoyed and blamed the errors on the receptionist (Monique). I asked for an updated estimate - never received one. I asked them to send my insurance company an estimate so I can at least have a more accurate estimate of what I will be paying - it's been 4 business days and they have sent nothing. I DO NOT recommend this business if you have the means to go elsewhere. Very unprofessional.

I have been a patient at Hessel Park for close to 20 years and I have never had a bad experience…read more My most recent visit left me asking for an opportunity to write a review; I was excited when I received my appointment follow up text. During my visit, I had a hygienist I had had previously, but not recently. From the moment I opened my mouth, I felt like I was an art project. She scrapped and water picked each tooth with the care of a sculptor. I go to the dentist regularly and take great care of my teeth, and I am sure my teeth have never felt or looked cleaner.

Poor experience, went in to get a broken tooth fixed with a filling. Passed the cold test with…read morebarely any discomfort but because she couldn't tell on the xray so she pushed for a possible root canal. That is not cheap. Back to try to explain that I don't have the money and then I would just like a filling, but because she put it as a root canal, they can't do anything. Extremely unprofessional that instead of putting a filling in you allowed me to walk out with nothing and still be cut by the tooth. Don't not go here. I'll let Everyone I know not to come here as well.

I'm giving this office two stars because of their kind and competent office staff and hygienists…read more After visiting Dr. Ramsay about 4 times, I've noticed that he does not take the time to speak with patients at all. He doesn't listen to concerns and he certainly doesn't try his best to solve problems. Dr. Ramsay completely dismissed my concerns about pain following a filling that he placed in my molar. After consulting another dentist for a second opinion, it was determined that I needed a root canal. If you're looking for a dentist in Champaign, I recommend Anderson Dental.

I needed a new DDS. I chose Dr Ramsey. The office ladies are nice. So far so good. Got two old…read morecrowns replaced. He was great. Had my teeth clean prior to that and the hygienist was wonderful. I'm a nervous person and felt in good hand with Dr Ramsey! I would recommend him.

100% of the time any phone call to Carle sends you to a recorded loop that requires a call-back…read more(with no particular time given). I end up missing half of the return calls because by that time I am doing something else or away from my phone. Normally it takes 4 calls to make an appointment, and then I have only been able to make even a virtual appointment for no sooner than 3 weeks. Carle has a go-to defensive attitude. Yesterday I tried the Carle $20 online instant e-appointment, during an emergency allergic reaction regarding a medication prescribed by my doctor, the nurse or secretary who eventually called me for the appointment immediately started arguing about whether they are charging people (they are). As typical with Carle the receptionist pool/nurse decided that whatever I said must not be true: that (because I am 68) I must be having a heart attack and told me to go to the ER. I declined to go to the ER for a heart attack, and asked her to stick to the topic of my allergic reaction to the medicine. Hours later I got a sort of sarcastic call back from her reading me what the doctor wrote. It all reminded me of that game "Chinese Whispers," where you never actually talk to the doctor -- your symptoms and the doctor's advice get filtered and altered through a series of intermediary secretary/nurses who ultimately try every way possible to pass the buck, and this results in very poor quality, and certainly unreliable, medical service. Carle also does not want anyone to transfer records from other hospitals. They just want to re-do everything with their own specialists, which take months to get appointments to see. I tried to send records from Maryland from very good specialists I saw there within the last 6 months and Carle was not interested in processing their own paperwork to receive the records. Carle just seems completely overwhelmed, stretched way too thin, and is totally understaffed. Carle presently represents itself as a lot of big shiny new buildings, but Carle is NOT functioning in any smooth or coordinated manner. Good luck if you choose Carle. Please think about having a back-up plan.

After more than 20 years as patients, this was an incredibly disappointing experience as their…read moremanagement, staff, and bookkeeping has changed in the past 2 years (FOR THE WORSE)! My family was repeatedly told we were "good to go" before treatment, yet months later we received unexpected bills after our dental insurance was retroactively terminated. We were never informed before treatment that there was an insurance verification issue or given an estimate of what we might owe if coverage could not be confirmed. What followed was months of confusing and contradictory billing statements. Depending on the statement or email, our balance changed multiple times, making it nearly impossible to determine what was actually owed. Although the office acknowledged communication errors and adjusted one charge, we ultimately paid the full amount requested simply to avoid collection activity and protect our credit. I appreciate that staff eventually responded to my questions, but the overall billing process lacked the transparency and consistency we had come to expect after two decades as patients. Because we were unable to reach a satisfactory resolution directly with the practice, I have filed a formal complaint with the Better Business Bureau so the matter can be reviewed independently. I hope the practice improves its billing transparency and communication so future patients do not experience the same confusion.

Have canceled all appointments for my entire family in the last 2 months with some sort of excuse…read moreas to why we cannot be seen. Then say it will be many months before we can get you back in. Always something and cancel last minute. Our appointment times are scheduled when office is no longer even open. Horrible service!!! Don't bother writing to call your office because the office won't even answer the phone. Been calling for hours.

Dr. Rose helped my son with a poky orthodontic wire when we stopped in while we were on a road…read moretrip. We had tried THREE orthodontists and couldn't get help. Dr. Rose was willing to help, super friendly, and immediately solved the problem that had been making my son absolutely miserable. Two thumbs up! Thank you!

One thing I've learned: treatment in pediatric dentistry varies a lot from dentist to dentist. For…read moreexample, there are some pediatric dentists who advise sedation, crowns and root canals for cavities in baby teeth. Dr. Rose is quite the opposite. He does not use sedation. Instead, he works quickly using positive reinforcement to get the job done. His philosophy for baby teeth is to try a filling first before costlier treatments. He did an amazing job putting in a filling for our very anxious squirmy child. He's patient and kind and helps work through anxiety rather than mask it with sedation. He has amazing hygienists who are pros at dealing with uncooperative kids. We were very pleased with our experience and will be back.