I go to these folks for all my repairs. they are fast, reasonable, and I have never had a problem!…read more They have made all my rings larger as I have gotten older. I use their sister booth in south park Mall by the food court. highly recommend!

This business has been my go too for years. Fast friendly service by adults with years of jewelry…read moreand watch expertise. Not a kiosk with or without a commitment. Today they put the first battery ever in a collector worthy character watch and last time it was a very very valuable family hand me down and I trust them with both. No upsell just fast competent service without a jewelry stores overhead. Today's charge... $10.

Definitely one of my favorite places to spend my money. I love the vibe as soon as you walk in…read moreyou're greeted by a sweet young lady they offer you something to drink, customer service is always great, they have 14k gold piece for a great price. Also I got 3 permanent bracelets. and the owner was able to make a custom piece for me and my daughter, If you're in charlotte and love jewelry, or even a special occasion. i would highly recommend you go and treat yourself.

From the owner: One stop shop for All your jewelry needs. We do Jewelry repair, customize jewelry, bridal jewelry…read moreand permanent jewelry. Call for details.

Stan gave great service and quality of work in finding a stone for my ring and resetting it…read more Finding someone to actually take time with me and not constantly trying to upsell me before here was really difficult. Beautiful work and lots of lovely pieces on sale.

Great service and quality work! Nice selection of watches and really pretty jewelry. We had 2…read morewedding rings resized and one engraved to match the other one.

Malak Jewelers are very fair, so accommodating and hospitable. I love their customer service every…read moretime I've come here and I always recommend them when someone is looking for a reputable jeweler. They have a beautiful selection of fine jewelry, vintage jewelry, and watches. I always enjoy browsing around, and they are very attentive and friendly. Not only can I come here with confidence for purchases that I will love for a lifetime, but I can seek repairs as time passes for pieces that I still cherish and entrust that my pieces will be cared for and treated with care and appreciation.

My mom gave me a ring with my sons' birthstones years ago. At some point, a prong was bent and I've…read morenot worn it in ages worried I'd lose a gem. Mom passed away so I was determined to finally get it fixed. Did some research and decided to try here ~ as they have an in house jeweler. They fixed it on the spot no charge. When I need jewelry or repairs in the future, I'll definitely be back! Grateful!!

We were please with the gift purchases. The one thing I highly suggest you post your store hours on…read morethe store window/door and stick with it especially during the holidays. We made 2 trips over that said you were open to find out you were closed. As a business owner everyone doesn't go to Facebook for your store hours. Especially if they were there a few days earlier and the sign stated you would be open. Instead we had to wait until after Christmas to pickup the gift. Other than this issue they are a very friendly and solid local business happy with our purchases.

I inherited some rings from my mother after she passed and needed to find a reputable jeweler to…read moreresize some and help redesign a special piece for me. After reading all of the glowing reviews I can safely say, Sessoms and Sons lived up to the praise. I worked primarily with Isaiah and he was professional and friendly throughout. He showed me many different options for redesigning the two rings I had into one. We ultimately decided to go with a completely custom design which I picked up today. I am absolutely blown away by how perfect it is, even better than the renderings that were sent. I am so grateful for the work that was put in to making this ring and happy that I found the reviews that sent me here. You have a customer for life. I cannot recommend this jeweler enough.

My watch stopped working, and replacing the battery had been sitting on my to-do list. I normally…read moretrek out to SouthPark Mall, but I wasn't looking forward to making that drive just for a watch battery. I searched Yelp for watch repair and discovered Bailey's Fine Jewelry on Providence Road, just a few miles from Uptown. What a wonderful discovery. From the moment I walked in, this felt different from your typical jewelry store. Bailey's is a beautiful, spacious, family-owned jeweler, but what impressed me most was how welcoming and comfortable the experience felt. Bailey's has been locally owned in North Carolina since 1948, and the Charlotte location carries on the legacy of longtime Charlotte jeweler Morrison Smith. I was greeted immediately and escorted to the watch counter. The associate taking care of me offered coffee, tea, a soft drink or sparkling water while I waited. I chose sparkling water and was handed a glass bottle of Perrier tucked into a black Bailey's koozie. Now that is a nice touch. While they worked on my watch, I wandered around. The store is gorgeous and much larger than I expected, with fine jewelry alongside beautiful gifts, frames, crystal, jewelry boxes and other pieces. I also appreciated being able to browse without feeling followed or pressured. The clientele was equally welcoming and refreshingly diverse--different ages, backgrounds and styles. Nobody needed to look a certain way to belong there. For a high-end jewelry store, I found that especially refreshing. You can also see into the watchmaking/work area through glass, which I loved. Everything looked immaculate and organized, and being able to see the professionals at work added a sense of transparency. Eventually I settled into one of the big club chairs by the windows with my Perrier and a jewelry magazine. A gentleman brought my finished watch directly to me on a little velvet tray. Such an elegant touch for something as simple as replacing a battery. Then came the biggest surprise. I walked over to pay, and the associate told me there was no charge for the battery replacement. Instead, Bailey's asks customers to make a donation to a local charity. How fantastic is that? I later looked it up because I wanted to understand the program. Bailey's calls it "A Time to Give." Rather than charging customers for watch-battery replacement, Bailey's absorbs most of the cost and asks for a charitable donation instead. Each store selects organizations to support, and Bailey's says the program has now donated more than $1 million to the communities it serves. I happily donated $20. As I was leaving, I tried to return the Bailey's koozie and just take my Perrier. Nope. She told me to keep the koozie, too. From a customer-service and branding perspective, somebody at Bailey's understands hospitality. That little black Bailey's koozie is coming home with me, and every time I use it, I'll remember this experience. That's how you create a customer--and perhaps an accidental brand ambassador. My only caution is parking. The Charlotte store is directly on Providence Road, and the front parking area is tight. Pulling back into fast-moving traffic requires patience, so take your time. I'm going to investigate whether there's another parking option for my next visit. And there will be a next visit. I went to Bailey's Fine Jewelry because I needed a watch battery. I left wanting to come back and explore the store. That says a lot. So if your watch has stopped ticking, don't automatically head to the mall. Bailey's offers watch-battery replacement, and that simple errand supports something much bigger in the community. Life is too short not to sleep well, eat well, travel well--and now I'm adding shop well. Bailey's Fine Jewelry, you've officially made the list.

I recently brought in a small custom design order and was assisted by Ed (customer service…read moreextraordinaire). In the process of completing the order, an unfortunate miscommunication occurred which Ed handily addressed and resolved with real finesse, reflecting his years of experience performing effective customer interface in the jewelry business. Thank you for everything, Ed (and thank you Bailey's for recognizing Ed's talent and ability handling the inevitable glitches which can arise when serving the public). I remain a satisfied Bailey's Fine Jewelry customer---thanks to Ed's swift response and expertise.

Went in with no appointment on a Saturday afternoon for a watch resizing, was quick easy good job ,…read morewould return

Very friendly staff, only has battery replaced in two Hamilton watches. They treated me as if I…read morehad spent thousands of dollars

When I entered the building, I was told that I was number three in line and it would be a half…read morehour. Another couple came into the store and was told that they were number three in line and it would be a half hour but then the salesman jumped on their service and help them look at rings, which is what I wanted to do. Terrible customer service and I would not suggest using this company or this location for a special occasion in your life, as they only cater to those that have bought previously. Do better Jareds what well or get a better manager that knows how to do customer service

My wife and I purchased a wedding band and when we made the purchase we were pressured to purchase…read morea warranty for the band. When sizing my ring Jared's did it incorrect. After taking the ring multiple times because it was never correctly fixed only cleaned my wife was told the warranty would no longer cover anything. STAY AWAY!! HORRIBLE SERVICE!! Will be reaching out to the Better Business Bureau!! again horrible service

I've used reeds before and what gets them my business is customer service but this time an older…read moreman was very rude. If I ask a question, shouldn't be answer with "common sense". I will stick to the Columbia SC location where they know how to keep my business. Very disappointed!! Hard to get decent customer services nowadays!! Train your people.

Good service and fine selection. But no return if you have a problem with your purchase.read more

Terrible Customer Service Experience at Zales…read more They need to be rated a ZERO. I'm extremely disappointed with the service my husband and I received today at Zales. Last year, before I underwent brain surgery, my husband's wedding ring--which we purchased from Zales--broke within the first year. While I was in the hospital, my husband went to the store and spoke with an associate, who documented the issue and gave him a receipt for the replacement process. Today, we returned to the store to complete the transaction. Upon entering, no one acknowledged us--not even a simple "hello" or "we'll be right with you." We waited patiently for 15-20 minutes, which was understandable since they were helping other customers. However, the overall attitude in the store was cold and unwelcoming. When one of the sales associates, Vinny, became available, he didn't greet us or ask who was next. He just walked over with an unpleasant demeanor. I first asked about my ring, which we discussed briefly, then we moved on to my husband's ring. We found a replacement, but when he started the transaction, something didn't seem right. We were suddenly being charged over $200, despite having a warranty on the original ring. When I asked for clarification--simply wanting him to break down the charges--Vinny became defensive and began raising his voice at me. My husband had to step in and ask him not to yell at me, but instead of de-escalating, Vinny became even more disrespectful. It was shocking and completely unacceptable behavior from someone in customer service. This isn't just about one rude employee. The entire atmosphere of the store was unpleasant. No warmth, no professionalism, and no sense that customers are valued. Vinny's attitude was especially appalling--disrespectful, condescending, and aggressive. After everything, he just said "we're done," and walked off. Zales needs to seriously reevaluate the staff at this location. Customer service should never make people feel disrespected or like they're an inconvenience. What was supposed to be a simple transaction turned into a stressful and disheartening experience. Something needs to change. I also wanted to share the photos below to show what I went through last May when my husband's ring fell apart. Around the same time, I had to undergo over five hours of surgery to remove a tumor nearly the size of a softball that was pressing on my brain. After enduring such a traumatic experience, being treated so disrespectfully by your salesperson was especially upsetting and completely unacceptable.

Zales is amazing jeweler place to go to if you want something special for your special someone for…read morecheap and expensive. The team there is fantastic as to find out on your first visit they are very knowledgeable about the gems and accessories. I already bought 3 accessories from this location and is consistent every time! So I definitely recommend this to anyone who is new to jewelry and wants good benefits and care for when you did make your first purchase as you can come in anytime and get a free cleaning on them! Also might I add in, it was very late when I made my purchase but Vincent was very patient with me. He even stayed after closing to help wrap up my jewelry in wrapping paper and put it into a gift bag. Truly amazing service, definitely deserves five stars!!!!