Honest, trustworthy, knowledgeable, and reasonable. Have gone to him many times. I've gone other…read moreplaces in the Boise area who said my pieces could not be repaired and sent me away. Timekeeper said a battery will fix this. Wow. I'm Happy!

This was a really cool place. The watch specialist was very nice and very knowledgeable. I had to…read moreget a battery replaced and the back fixed. He did it in less than a minutes. Price was also very reasonable. Highly recommend.

It turns out it took only 7 months to get my watch back and not 11 as I mistakingly said…read morepreviously, still late beyond reason. Considering the two week to a month timeframe he gave me but sure. Only adding this because Anthony has called me to attempt to get me to take down my review by claiming I was making "defamatory comments." Do not go here please. If you think I'm lying and you like this business then be my guest, but to anyone else just go to another place.

Talked to Anthony on the phone for around 20 minutes and he had some great insight and advice to…read moregive. Very well spoken and knowledgeable.

Thanks, Rich and Katrina! I had a small but important earring fix (the post broke off the hoop) and…read moreRich expertly described how he'd make the repair, polish them up, and make them look brand new. He delivered! They were so friendly and patient and Rich established a personal connection quickly by sharing our Bay Area ties. Katrina made sure my order was ready in time to take on my visit this weekend with my daughter. Very happy! I want to return soon and shop at K & Co. Every piece in their cases is stunning!

I brought a watch there for a new battery. I'd usually do something like this myself, but it's a…read moreLuminox and has a 200m depth rating and I didn't want to risk damaging the rubber seals. They did it as I waited, $25 and about 3-4 minutes and I was good to go. Very fast. Polite as well.

David, our Rolex Specialist, went above and beyond for our special orders. My husband couldn't…read morehelp but buy another beautiful piece of jewelry from them. The quality and customer service is the best in Idaho!

I had a unique request and they fulfilled it within 10 minutes. I had a special piece of jewelry…read morethat I did not want to leave and be without and they made that possible for me. Everyone was kind and what a beautiful jewelry selection. I saw a couple pieces that I want a closer look at so I will be back. Thank you so much for making my day!

Excellent customer service. The owner Bill went above and beyond to fix a watch after it was…read moredamaged elsewhere. He even helped get us a refund from the previous company. Really grateful and highly recommend.

I took my old classic pulsar watch from the 1980's in and he found that the previous battery had…read moreleaked a little, so he cleaned up the contacts before installing the new battery and all is well that ends well!! I am now taking a classic women's citizen watch in today for service.

I asked for a ring to be made, it wasn't simple but they said they could do it. They missed the…read morestated deadline. Two months of terrible customer service later they showed me an extremely ugly and unfinished product that they expected me to buy. The next day they offered to remake it for me as they knew they provided a substandard product. Due to the poor communication, customer service and incredibly slow speed, I declined and asked for a refund. If it's surprising to hear this from a store with a high review score, know that I've attached the letter that they sent me. It's against federal law to ask a customer to sign a document like this and I suspect that they have been practicing illegal business practices for a long time. Save yourself the many headaches and go somewhere else.

Went to visit with my fiancé and they were so kind since we walked in!…read moreMy fiancé designed the perfect ring and I love it! We love this place!

Thank you Jay for everything! It was such a pleasure meeting you. I love my new Breitling!…read more We stopped in only to get my husband's Breitling band adjusted but walked out with my new beautiful Chronomat timepiece! Thanks to Jay and his patience in showing us some great items and taking care of us. The jewelry is nicely showcased and overall, it's just an upscale and gorgeous store! Friendly staff - so many people came by asking if we had been helped when we were waiting. I highly recommend that you stop in for all your fine jewelry needs.

Greetings Jay, I…read morewould like to let you know that after a short consideration, we decided to keep my wedding ring instead of pursuing a new ring as you offered yesterday to replace or mitigate the fact that my original ring was reshaped by over sanding, over polishing and removing the middle/center gold texture. The ring that I received is lighter, meaning material, gold, was removed in excess from all angles. This is my wedding ring, which I am being wearing for 30 years now, and it breaks my heart, because in a way the sense I had wearing my dear wedding ring is gone. Your smith guy is really quick at sanding and poshing heavily and that of course produce workbench earnings. Because I do not think you dispose such valuables in other way. I am sure you do not want to replace it with a new ring, losing $3000 as you stated. Probably the ring will be disappointing for me and with less quality than the one I bought 30 years ago. I am not asking for any refunds at all. I think I made a mistake trusting you with such important and intimated pieces of my wedding memories. I noticed today that even the ring is out of the rounded shape. Overall, either neglecting or unprofessional way to handle my ring. I will weight, measure any gold made pieces before scheduling any work to avoid such mishaps. I will take good pictures and document clearly what I am requesting from a Jeweler maker next time. At the end of this business transaction the one taking a loss was me, because my ring is not the same and I did not received in return the work that I asked from your company. Does polishing gold remove gold? AI Overview Yes, polishing gold does remove a microscopic layer of metal to smooth out scratches and restore shine, which means it technically reduces the total amount of gold. While the amount removed during a single, professional polish is negligent--often mere microns--frequent or aggressive polishing over many years can wear down jewelry and reduce its weight. Carlos -

Nice store, great service with pleasant interaction. The owner is knowledgeable and willing to…read moreanswer questions.

Jon is extremely knowledgeable about jewelry and coins. He has years of experience in the industry…read moreand makes buying and selling feel effortless. Would highly recommend.

I looked four different jewelry stores in the mall for an engagement ring. Their displays were…read moreokay but nothing spectacular as far selection to look at. My last stop was Morgan Jewelers. What a fantastic display case and selection of rings in them. The staff and manager are the best! The know their diamond rings and how to work with a customer to find what they like at a reasonable price. They are willing to work with you to find the right ring. I am pretty sure that my girl will love their engagement rings. I picked out one that I believe she will love.

As time goes on, more and more stores lack The customer service experience. Not true with Morgan…read moreJewelers. I have passed this store so many times without bothering to go in. This particular day I was looking to have my diamond ring cleaned. Embarrassingly, it's been many years since I've got it cleaned. My hubby and I went in and asked them if they did that type of service and how much would it cost. A very nice man named Josh took my ring and really checked it out under a monocular. He said that he could clean it right there in the store and that there would be absolutely no charge. Whoa? Really? Free? We of course jumped on that and loved the results. My diamond shines ever so brightly and I am a happy customer. I then decided to shop their jewelry case. I was surprised that their jewelry is just stunning. They do run sales from time to time. The sales girl Jessica was patient, knowledgeable and kind. I did not end up buying jewelry today, but I certainly will be back. Thanks Morgan Jewelers for bringing customer service back.

Customer Service was at an all time high! They were amazing…read more I lost my phone in the store, it apparently fell out of my pocket. After much help from several associates, they were just simply thoughtful and kind with their time, we found the phone. I cannot thank the associates that understood how important it was to find my phone and in such a timely manner. Thank you all again.

Private Selection Belgian Chocolate Irish Cream Ice Cream…read more I am an ice cream connoisseur. I normally buy only premium ice cream made with the best ingredients, with a high butter fat content and little to no air added. For that reason, I am a bit of a hard sell when it comes to grocery store ice cream. Intrigued by this particular flavor, I checked out the list of ingredients and bought it, as well as 5 other pints of PS, all of which were on sale for $1.88. It normally sells for $2.99 a pint. It is also available in half quart sizes, which normally sells for $5.99 per currently on sale for $4.49. I have only tried this flavor so far but far exceeded my expectations. I would go so far as to say that it is hands-down, the best grocery store brand ice cream that I have purchased. For example, last summer I tried several flavors of Albertson's Signature Reserve ultra premium ice cream. While the flavors were intriguing, the ice cream itself was disappointing. PS's Belgian Chocolate Irish Cream Ice cream looks exactly like the picture. There are big chunks of cookie mixed into it. The ice cream itself has great flavor and is very smooth and creamy. This is one of the best new chocolate flavors I have tasted in years. One of the things I really like about this ice cream is that you are actually buying a pint. Years ago, Häagen-Dazs raised the bottom of their pints instead of raising their prices, which I would have preferred. It's called truth in advertising. Even at $2.99 a pint, this ice cream is worth every penny. * I purchased this ice cream a couple of months ago. I look forward every time I go in but it must be one of the most popular flavors because it's always gone. Next time I find it, I am buying several pints. Highly Recommended!!!