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    Helzberg Diamonds

    4.8 (5 reviews)
    Closed 12:00 pm - 6:00 PM
    Updated a few days ago

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    2 years ago

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    7 years ago

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    2 years ago

    Very friendly and helpful staff. Was greeted right when I walked up. Would highly recommend !!!

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    2 years ago

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    5 years ago

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    Johantgen Jewelers - Jewelry Cleaning and Polishing Services

    Johantgen Jewelers

    4.1(15 reviews)
    7.3 mi

    Bought some gold earrings for my wife, Nicole, and Todd were super helpful in helping me pick out…read morethe perfect earrings for her. They even ordered a few options for her to try out and let us pick the one we like. Very fairly priced.

    Johantgen Jewelers worst work ethics and customer service!…read more Brought in my Citizen Capri watch for repair to Johantgen Jewelers in Crystal, MN. It had stopped working and I had replaced the battery. In the process the hands had fallen off. My fault. I dropped the watch off with the instructions to reattach the hands. A few days later when the watch was returned to me: 1. One of the hands was completely missing. 2. I was told the watch was no longer working. 3. The dial number indicators at 1:00 and 3:00 were missing altogether! 4. The stopwatch feature now zeroed to the 3:00 position rather than the 12:00 position. 5. The second hand no longer ticked at the 7:00 through 12:00 second indicator marks on the dial. I returned the watch to Johantgen Jewelers and was told it would cost another $200 in addition to the $35 I had already spent for the original repair! The owner of Johantgen Jewelers is also the watch repair guy. He proceeded to try and lay all of the blame on me for the list of issues that he himself had caused. He became very upset and defensive when I stood my ground, and started yelling at me that it wasn't his responsibility to correct the issues that arose while the watch was in his care. He obviously knows very little about watches, nor how to repair them. He then hung up on me in a rage. I will be contacting the BBB in an effort to protect others from this type of manipulation.

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    Johantgen Jewelers - Custom Jewelry Design and Manufacturing

    Custom Jewelry Design and Manufacturing

    Johantgen Jewelers - Classic Men's Accessories and Citizen Retailer

    Classic Men's Accessories and Citizen Retailer

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    Kay Jewelers - This is now the third time getting the ring back wrong and altered

    Kay Jewelers

    2.2(17 reviews)
    6.8 mi
    $$$$

    Sad to say I'm here again writing another review, but unfortunately nothing has changed. I…read morecurrently have four rings from Kay Jewelers, and every single one has had issues. Two of them are brand new, and within less than a month of purchase, a diamond had already fallen out. The engagement ring my fiancé bought me has been an ongoing nightmare. We received it back once with a mismatched diamond. After finally getting that corrected Now, the same diamond that was supposedly repaired has fallen out again -- in less than a month. I also recently got my V-shaped ring back from repair, and within just a few days of picking it up, another diamond fell out of that one too. I just want to be able to wear my rings and enjoy them and not feel like I have to constantly check my hand to make sure something didn't break or go wrong. I work at a desk all day. What is going on with the quality of these rings? What's the point of owning them when they spend more time being repaired than being worn? It's beyond disappointing -- it's frustrating and exhausting. On our last visit, we were told we're basically "celebrities" because we're known for our reviews and complaints. That alone should say something. At this point, only the regional manager will deal with us. While he has been polite and I appreciate his attitude, it doesn't fix the underlying issue -- the quality and service are simply not acceptable. At this point, I would rather have my money back and take my business elsewhere. Extremely disappointed.

    I have done business with Kay on and off for several years. I purchased a second wedding for my…read morewife from Kay. My wife was ecstatic and loved that ring and wore it always The sales clerk was helpful, professional and patient as I took some time to make a decision. Recently, I've been doing business with Kay in Coon Rapids -Riverdale. Each time I went there, I was immediately greeted and welcomed to the store. They provided me with excellent service, professionalism and knowledge. The manager, Tyler Look, took care of my needs in a most friendly and professional manner. Thanks Tyler! All future jewelry needs/purchases will be made with them. Keep it up people!

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    Kay Jewelers - Repaired and now has random blemishes

    Repaired and now has random blemishes

    Kay Jewelers - Fixed and few days later diamond missing

    Fixed and few days later diamond missing

    Kay Jewelers - Brand new ring diamond missing

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    Brand new ring diamond missing

    Helzberg Diamonds - jewelry - Updated May 2026

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