worst service ever, called me just a couple of hours before my move to cancel due to a small rain storm that didn't last more than 20 mins.

*PLEASE READ PRIOR TO SELECTING THIS VENDOR* Great organization on the front end, with pricing, coordination, responsiveness and scheduling. Unfortunately, that's where it ends. My family and I move nearly evey two (2) years with my profession so we're no strangers to the process. The movers were on time, and average to good with the pace and care of loading and unloading. We had negotiated the assembly of all furniture as part of the base price, to include; beds, crib, table, living room furniture, etc.). These were not difficult pieces, but I'm not embellishing when I say that I've had to tighten and add missed bolts/screws on every piece of furniture that they reassembled. A leg to our living room Tv stand split because the bolt was inserted but not tightened. There was no consideration taken to the bed slats and they all freaked until spaced correctly. The big one. They had a couch to move into an upstairs living room. Straight shot, wide stairwell until the top where it teed into the hallway. Their four-man crew managed to put a 12"x3" rip/tear/gaping hole into the drywall ceiling of the home that we had just closed on. Furthermore the couch was jambed into the position and they were continuing to force it further and further into the attic! Additional damage was caused to two light fixtures, the adjoining walls, damaged couch and wall corners and the general mess of stomped gypsum board and installation throughout the hallways and stairs. In addition, the entire process took nearly 1.5hrs of paid time while three (3) of the four employees worked through the conundrum. Their Director/Forman and whom appears to be the company lead, 'Jerome Williams' arrived and they had the couch dislodged, and in the room in less than 3 minutes with no further damage. The point of this being, it was a relatively easy configuration and the damage shouldn't have taken place. Helping Hands identified the damage, took ownership and made attempts to honor it with reductions to final bill. Jerome requested that he make the drywall repairs internally to save on the costs. I agreed to that they scheduled a return trip the following day. You guessed it "No Show". I had to reach out to multiple numbers and emails for two weeks to run them down. Finally got Connected and they scheduled another Saturday at 10am. Again, "No Show" at the scheduled time and I (the customer) had to make multiple calls to coordinate. One guy shows up 2.5hrs later, with spackle and a puffy knife. I had to inform him that he would need, a piece of drywall, drywall tape, a drop cloth and matching paint for the walls. We had gone over all of this and they made a list during the move when we initially scheduled the return remediation work. He returned from Lowes two hours later with necessary materials and a helper. They patched the drywall and mudded it. I should note that when I came back in the house from performing yard work, there was a third person in my home. Apparently one of the guys girlfriends needed to see him and was allowed in the home. I certainly didn't mind the added guest, but usually that's discussed with the customer before an outside friend is invited into the homeowners property unannounced. The mud had to dry and they scheduled a return trip to sand and paint. We had family visiting, so we had to reschedule. You guessed it, "No Show" and I've made multiple contact attempts with Jerome and the company to provide additional opportunities to remedy before leaving this review. No response to date, and the damage happened in May. RECOMMENDATION, USE ANOTHER VENDOR. read more

Helping Hands is amazing! We are a young military family and this was our first big move. There were so many complications having to do with our Uhaul order as well as the craziness of trying to get on a military base. Jerome was so patient and helpful through the whole process, both on the phone and on moving day. Helping Hands went above and beyond for us and we will for sure be using them for our next move! read more

*PLEASE READ PRIOR TO SELECTING THIS VENDOR* Great organization on the front end, with pricing, coordination, responsiveness and scheduling. We also appreciated their church/business affiliation. Unfortunately, that's where it ends. My family and I move nearly evey two (2) years with my profession so we're no strangers to the process. The movers were on time, and average to good with the pace and care of loading and unloading. We had negotiated the assembly of all furniture as part of the base price, to include; beds, crib, table, living room furniture, etc.). These were not difficult pieces, but I'm not embellishing when I say that I've had to tighten and add missed bolts/screws on every piece of furniture that they reassembled. A leg to our living room Tv stand split because the bolt was inserted but not tightened. There was no consideration taken to the bed slats and they all freaked until spaced correctly. The big one. They had a couch to move into an upstairs living room. Straight shot, wide stairwell until the top where it teed into the hallway. Their four-man crew managed to put a 12"x3" rip/tear/gaping hole into the drywall ceiling of the home that we had just closed on. Furthermore the couch was jambed into the position and they were continuing to force it further and further into the attic! Additional damage was caused to two light fixtures, the adjoining walls, damaged couch and wall corners and the general mess of stomped gypsum board and installation throughout the hallways and stairs. In addition, the entire process took nearly 1.5hrs of paid time while three (3) of the four employees worked through the conundrum. Their Director/Forman and whom appears to be the company lead, 'Jerome Williams' arrived and they had the couch dislodged, and in the room in less than 3 minutes with no further damage. The point of this being, it was a relatively easy configuration and the damage shouldn't have taken place. Helping Hands identified the damage, took ownership and made attempts to honor it with reductions to final bill. Jerome requested that he make the drywall repairs internally to save on the costs. I agreed to that they scheduled a return trip the following day. You guessed it "No Show". I had to reach out to multiple numbers and emails for two weeks to run them down. Finally got Connected and they scheduled another Saturday at 10am. Again, "No Show" at the scheduled time and I (the customer) had to make multiple calls to coordinate. One guy shows up 2.5hrs later, with spackle and a puffy knife. I had to inform him that he would need, a piece of drywall, drywall tape, a drop cloth and matching paint for the walls. We had gone over all of this and they made a list during the move when we initially scheduled the return remediation work. He returned from Lowes two hours later with necessary materials and a helper. They patched the drywall and mudded it. I should note that when I came back in the house from performing yard work, there was a third person in my home. Apparently one of the guys girlfriends needed to see him and was allowed in the home. I certainly didn't mind the added guest, but usually that's discussed with the customer before an outside friend is invited into the homeowners property unannounced. The mud had to dry and they scheduled a return trip to sand and paint. We had family visiting, so we had to reschedule. You guessed it, "No Show" and I've made multiple contact attempts with Jerome and the company to provide additional opportunities to remedy before leaving this review. No response to date, and the damage happened in May. RECOMMENDATION; USE ANOTHER VENDOR. read more