A gurney transport was needed back in July 2023 so we hired Helping Hands they are awesome! So professional! and nice people from office staff and with two different gurney transport teams! They treated me with care and smiles it was like my 2 brothers were working for them. Highly recommended!!! Ask for Sylvia and Tony or Alberto and Miguel! For yourself or your loved ones trust Helping Hands to get you transported read more

Caring, reliable, professional medical transport. These guys drove our son on a gurney from Riverside to LA for critical appointments that couldn't be delayed. Traffic was slow and terrible as usual but our drivers never asked to stop for anything, drove the entire time safely, parking appropriately, transporting our son on a gurney to the waiting rooms, X-ray, Dr's office & out. Their display of careful kindness is THE example everyone should follow, everyday. Moving vulnerable patients anywhere is never easy so get the best - get Helping Hands! read more

I use Helping Hands Transportation for my wife. They are a very professional organization. Show up when they say they will. They treat my wife with care and always assure her safety. We have always had a very professional driver Drives safely all the time. Highly recommend Helping Hands. Good prices. I will always use this company! read more

I changed from a drop off and pick up to just a drop off. Chino hills to Loma Linda. Original price $378. Without the afternoon pick up $367. $11 less for only one trip versus two. And I gave them more than 24 hours notice. Total rip off. read more

Helping hands medical transportation II in Norco, California, has proven once again to be an outstanding service provider whether your transport is via gurney or wheelchair (I've used them for both) helping hands medical transportation's rates and fees are only a fraction of an EMT Emergency Medical Transportation unit from a hospital or care facilities Their fees are reasonable, and very competitive to all other private medical transportation providers Helping, Hands, Medical, Transportation 's entire staff from management to office personnel to drivers and technicians are all very courteous, professional, compassionate, caring, and competent read more

Grandma was transported on the 27th of October to Perris Ca from Chino Ca. They were scheduled to be there at 10am, they was an hour delay due to their communication error, they promised a partial refund for the issue on the phone, and now when i follow up they don't return the call. read more

I've used this company for several years. Their drivers are professional, friendly and truly care about their customers. I use them on a regular basis, and I refuse to ride with any other company. I've been forced to use other companies on occasion, but not one has even come close to Helping Hands high standards. I usually travel by gurney, and I only feel safe when traveling with them. Driver, Dean, has always gone above and beyond just transporting me. His kindness and compassion is greatly appreciated. read more

The staff seems very friendly and knowledgeable. They're going through some changes so don't have everything put together are running as smooth as they would like as of yet, but they're doing the very best. This type of medical transportation I think it's best used if you are going through your insurance because for self-pay, it is a little pricey. Highly recommend read more

This is the company you want to hire for non-emergency medical transportation. We were having such a problem with doctor's appointment transportation for our mother, AARP Medicare, Uber, Lyft and her assisted living could not get it together. None of them were reliable. One of her appointments takes over two hours. This company will call to confirm the day before, they wait for the client to finish with the appointment. They walk them into the medical facility, and they escort them back once the appointment has been completed. I live out of state, and it has been so frustrating and nerve-racking not knowing what will happen at her next appoint. Thank you, Helping Hands for being so professional. read more

Needed to be picked up from ONT. No weekend service is available. As far as I can tell, there's no way for a handicapped person who does not drive to be able to get to or from that airport. read more

Dani is professional, friendly and courteous driver. She took good care of us during our transportation . We would certainly use Helping Hands again on future transports read more

Used for my mom's medical appointment. They stayed with her the entire trip. Thank you!

After being in a tough situation at the hospital with my 90 year old mother in law... I needed to find quick medical wheel chair transport to another hospital closer to their home and a better facility. Helping Hands provided excellent service in a pinch. Vince was great getting all our details and providing a team to accommodate my transport needs. Daniel & Oliver showed up exactly on time and were super helpful to move my mother in law smoothly to the wheelchair transport van. Our journey was a bit more arduous but they provide verbal support to keep my mother-in-law reassured and calm to make the best of our situation. Would definitely use them in the future for support with our current family needs! read more

Needed a way to get my MIL to Dr appt without going from wheelchair to car to wheelchair etc. called Helping Hands. This company couldn't of been nicer. Janelle was so kind and friendly on the phone. She got us a ride the next day for our appt. even though I called so late in the process. Ian the driver arrived on time and was so great getting Mom in the van etc. He went above and beyond getting us to our appt and back. He had to wait way past our designated pick up time as some computer glitch held up the medication we had come for. Appreciated his kindness in being flexible. I highly recommend this company you will be treated well. read more

My husband injured himself and I was unable to transport him to the doctor by myself. Our driver Ian was punctual and very professional. I was amazed at all the safety precautions . I wouldn't hesitate to call them again read more

Vincent and his crew were excellent to deal with. They were able to accommodate a short notice and lengthy ride, and did it with total grace and care. Would highly recommend helping hands to anyone who needs medical transportation services. Thank you again! read more

I've used Helping Hands quite a few times since I started taking care of my mother who has Alzheimer's. When I call, the person who answers is generally nice and helpful. The drivers are always on time, professional, and safe. Some are more personable than others, which is fine. Today I had Ian, who was very nice and drove responsibly slow, and took care to be mindful of the potholes and dips so my mom wasn't shaken around too much. Not the least expensive option in the area, but reasonable and I don't mind paying for reliability. Thanks! read more

Ian and Miguel were awesome. They were on time, very helpful and friendly. They genuinely took care of me. They were also flexible as I requested an additional trip which they quickly provided. Highly recommended. read more

We have used Helping Hands Medical Transportation several times for our mother who's in a wheelchair. Ian is very professional, kind, caring and helpful. I appreciate the service that Ian provided and will absolutely use them again and again for transportation needs for my mom . read more

Need for medical transport home after unexpected knee surgery led me to Yelp, and my fellow Yelpers really came through with Helping Hands. Vincent and Adrianne were patient and professional in responding to all my questions and concerns. Their transport team was so reassuring and got me from hospital bed to bed at home smoothly and quickly. My family and I would have no hesitation in using them, and will recommend them to others! read more

They are very professional and care about the patient they are transporting. They took good care of my son transporting him from Riverside to Loma Linda for a return appointment for Pediatric Surgical Team for post- o.p. I highly recommend them. read more

My husband brook his hip bone and now needed non emergency transportation from our home to the doctors office. He was unable to use a wheel chair and Helping Hands did have gurney service from Chino Hills to Orange, Ca. Their dispatcher was very helpful with our concerns and our drivers Steve and Travis were very professional and knowledgeable regarding my husbands disabilities. Helping Hands Medical Transportation is dependable, prompt and a company we would certainly use again. read more

Did a google search for a transportation company & am I glad I chose Helping Hands!!! My grandma has been bed ridden for 3 weeks due to a pain in her back. She needed to go for xrays today. Called yesterday & arranged for transportation. Dean & George are the best!! Absolutely professional and most wonderful guys!! Was scheduled for 3 pm, they called around 1 to inform us they could be there earlier. Dean and George helped from the minute they arrived! From her living room to the van, all the way to the X-ray room to help transfer her to the table, & repeated Tuesday process on the way home!!! These guys go above & beyond in customer service. While I am glad they could give my grandma the great service they did, I hope to never see them again lol. But if I ever need transportation services again, I KNOW WHO IM CALLING!!! read more

Dean and Jorge of Helping Hands Medical Transportation were a life saver to us. My 91 year old mother had fallen and broken her shoulder and injured her whole right side. We were at our wits end how to get her in to see the orthopedist. These two young men were thoughtful, highly competent, careful and very kind to my mother. They make a great team together, and their presence throughout the trip as well as the visit -- they transferred her to the xray bed and back onto the guerney during the visit -- was comforting and stabilizing. Dean and Jorge really lived up to Helping Hand's motto: Compassion - Dignity - Respect. We were lucky to have found them. Thanks, you two. read more

We've never needed a medical transportation service but when my parents got in to a car accident and my mom needed to attend my dad's funeral, we found Helping Hands Medical Transportation. Every step of the way, they were super caring, gentle and made my mom and family comfortable. The driver Steve even offered his own lunch when my mom needed to take a pill with food. We had some food, but I mean who does that? They are true angels. Thank you Steve, you are a God Sent. You really made our day so much easier. They were even stuck in horrible traffic taking my mother back and we just want to say THANK YOU STEVE, Michael and Vincent for your amazing company. Prior to booking, we called another transport company the hospital recommended, but they showed little care so we are very glad we found Helping Hands. read more

I don't normally write reviews. I usually do check-in's at certain places and that's about it. But after using Helping Hands 3 times, I think it's time that I do. These people are great. From the support staff over the phone, to the people who come and pick up my dad, they're all so polite and easy to talk to. I wish more places had employees like this. The main reason that urged me was the care that my Dad received. My Dad is bed ridden, he can't move, get up or anything at all, so a medical transport with a gurney was needed for a PET scan. Pete and Kevin came over, picked up my Dad, took him to Loma Linda Medical and they were so patient with me and the staff there. Loma Linda is currently undergoing construction for their new building so we were sent to different spots of the hospital to find the check in for this scan. But Pete and Kevin were super patient and helpful. They would even make conversations with my Mom and Dad while I go and ask for information for my Dad's scan. That's what won me over. Employees from other services would have just stayed silent, look at their phones, and waited (which is totally fine because hey, they're getting paid either way). Pete and Kevin didn't need to speak to my parents and keep them company, but they did. And that's the kind of polite, friendly, and courteous attitude that I saw. I hope that for whoever reads this review, gives this company a shot. I'm not sure if you'd get the same employees as I got that day, but if this is the kind of employees this company has, then I'm certain that you'll be in great hands. read more

My mother has bilateral leg fractures and I need transportation to her first post-op appointment at Riverside Kaiser. I was completely anxious about this appointment because of transportation. I called several places I chose Helping Hands. From the first communication with Vince on News Year Eve to the return to our home I was so happy with the customer service. Vince was very compassionate and informative. Steve, Pete and Darrell transported us to appointment. Omg they were fabulous. Caring, gentle,compassionate, informative. They were just as attentive to me as they were to my mother. This company truly God sent for me in this time in our lives! Thank you for great service read more

My husband is 36 he had a hemmorrahgic stroke he is unable to move his left side of his body so he is placed in a rehab home and we've used transportation to move to doctors visits , so all other services we've had would not be careful and were rude...But with helping hands I am glad they were there happy friendly and great guest service Lance and Francisco were amazing My husband had not laughed That loud or enjoyed himself in such a long time thank you guys you made our day.....he is still laughing about the whole trip I cant thank you enough thank you ... I am going to request your services from now on ... If i could give you more than 5 stars i would read more

Helping Hands Medical Transportation - My husband using helping hands to transport him - Medical Transportation Near Me - Norco, California

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Without a doubt Helping Hands blows the competition away. I phoned Helping Hands to provide a same-day one way pick-up with only two hours notice. This came about due to a previous company contacting me the night before to inform me that they wouldn't be able to provide transportation even though I made a reservation for pick-up four days prior. Needless to say I was not happy. Fortunately, Helping Hands were extremely accommodating and were able to give me reassurance of making the necessary appointment time without a problem, even with the requirement of a wheelchair. There is no question that I will use them again...............They are the best around!! read more

I used Helping Hands for the first time this morning. I've never had to get help with transportation before and felt down and ashamed to have to. Ian was my driver and very nice and professional. He offered help when I needed it, and I appreciate his kindness. Got to my appt and he waited and helped me after I was done. The only reason I'm not giving 5 stars is because of the lack of seating areas/choices for a heavy person. Even though I asked the operator about the seating ahead of time. I felt mislead about the seating, but I understand that most are in a wheelchair or gurney which I was not. I would have appreciated more comfortable seating that didn't make my wound bleed so much. I would still use this service again however. read more

What an outstanding transport service for medical appointments. Prompt, professional and compassionate. Made arrangements with their office over the phone and set up a schedule for next 7 days. Ian, very helpful and pleasant driver did transport daily for medical appointments. Always prompt, called for pickup and was back within 5 minutes or so. Office had said the driver can take you in but that was not necessary. Cannot say enough about the relief of knowing you can count on all they commit to. I understand they cover a large section of Southern California, my appointments ranged from Rancho Cucamonga to San Bernardino, CA. Give them a call. Reliable. read more

We have been using Helping Hands Medical Transport for 4 years to transport our wheel chair bound 90+ year old mother. We tried other companies before finding Helping Hands and had bad experiences. Helping Hands remains our go to transport company. Unlike other companies they actually wait for mom which makes for a much quicker trip for her. They take her inside to the physicians office, get her signed in and come back in to get her when she is ready. Their drivers are professional, courteous and provide safe rides. There has never been any kind of problem. Steve, who usually transports mom, is the best. We appreciate his "helping hands". read more

The first time we used this service for my mother Kevin and Will were compassionate and very professional. I would highly recommend this company to anyone that would need such service. read more

I received superior assistance from Helping Hands twice this week at a time when I was in a lot of physical pain and undergoing emotional stress. Truly excellent and efficient customer service on the phone made booking appointments a pleasant and *human* experience. My driver was Ian both times and he was really great, on time, careful, courteous and patient with the three hour wait at urgent care. When dealing with chronic pain and complex medical issues, it is easy to get overwhelmed by stress, moreso if you can't walk or drive yourself because you are too impaired. It is a comfort to know that when things are really bad, there is a team of Helping Hands available to assist with care, courtesy, sensitivity and professionalism. Five stars for sure. Thank you Ian :) read more

Helping hands transportation was wonderful. From the first phone call to the last follow up phone call we got nothing but excellent service when we transported our mother from Riverside to the central valley. It was a 4 Hour drive for my mother who had had a stroke a month before. We were moving her to be closer to our family. Vince and Ian where our drivers. They were helpful, pleasant, kind and gentle with my mother and myself. They made sure we were comfortable for the entire four hours. Michael, in the office, was thorough in getting our plans made and following through with me on follow up phone calls. With five stars, I highly recommend helping hands transportation. read more

I used them for a long distance transport from Riverside to San Diego County for my very elderly uncle. They had a reclining wheelchair which also elevated his legs. That was a real bonus for a long trip. They arrived for the pick up right on time and were very courteous and helpful. Good job Vincent! 2 thumbs up! read more

I just want to extend a sincere thank you to the general manager of "Helping Hands Medical Transportation." It's a very reliable, profesional and punctual pick ups transportation; Very accommodating, very well trained drivers, very polite dispatchers and most of all care for the comfort and overall well being of the patient in need. It took me more than 4 transportation vendors to go through to get something that'll be satisfying and up to my Mom's standards (Mom is 82 years old). Mom is a dialysis patient and it was very hard to find a very reliable vendor; but I was persistent and I found "Helping Hands!" The important part is that my Mom is very happy, satisfied and feels very comfortable with this vendor! Adrian and Shelby are very careful in coordinating scheduling, according to patients needs. In general we give 5 stars to this vendor for excellent communication, coordination, professionalism and punctuality skills. Thank you for providing excellent service! read more

When reading what they do on their website, I was excited to think they'd be very useful in being able to assist my mom. She is in a wheelchair & also use's an electric chair. The website stated that they assist with shopping, family functions & so on. I decided to give them a call to see if I could schedule something so she could be picked up & taken to the mall to meet her sister for a day out. They informed me that they were really only used for medical appts. & if they did drop her off at the mall the cost was between $150.00 to $200.00 for 2 hrs! First off I said drop off, we can push a wheelchair (she can't get into any of our suv's). I was just surprised that they didn't do what they advertised they would on their site. read more

We had the opportunity to certify Helping Hands employees in CPR. Working with the owner of the business went very smoothly All of the employees were dressed professionally, on time, and were excited to be there. It's nice to work with another company that takes pride in what they do. Thank you Helping Hands! read more

A patient of mine uses this transportation service for her doctor appointments. They sent out such amazing workers: Lance, Larue, and Daniel. These guys are awesome, professional, comforting and such solid nice people. They accommodated all her needs, including allergies and sensitivity to smells. It was such a great experience they provided, and continue to provide for each appointment. They went above and beyond!! Thank you Helping Hands for having such wonderful people on your team and allowing us to be in good hands, we are truly grateful. We definitely recommend this company to anyone looking for transportation services!! read more