My moving experience with this company was so great. They went above and beyond to help me. Great price as well. Austine was so generous with his time to help me. read more

Austin and his crew were excellent to deal with. Above and beyond accommodating helping move my mom from Edmonton to Airdrie. It is easy to recommend Helping Hands to anyone making a move. Professional. Precise. And punctual. Thank you :) read more

Needed help moving large pieces of furniture from a house to a condo within the city. The two men crew of Austin and Joseph did the job effortlessly, efficiently and were fast. We had a large awkward sectional that would not fit through our front standard door the normal way but as experienced movers and maybe even magicians they somehow got it in?! Once they realized how heavy the sectional was, without hesitation they offered to set up the legs of the sectional before leaving as they knew it would be too difficult for my husband and I to lift and move around. In which they had no obligation to but we were thankful for sure. They are movers who are reliable, friendly, professional, kind, courteous and provide a service that is so needed when you can't do it yourself and if you don't have the physical strength to lift, push and pull or the experience to do it well. (Original review made a year ago on Google Review). read more

I used Helping Hands for my move today and they were great. On time, very professional, efficient, friendly and handled my items with extreme care. Price was also fair compared to other local companies I received quotes from. I would use them again. read more

I used Helping Hands Family Movers in September to move into my new condo. I chose them after reading reviews online and they were very positive. I also prefer to support smaller local businesses so that factored into my decision as well. Unfortunately i was dissatisfied with my experience and should have trusted my gut and cancelled with them. They were disorganized right from the time I booked 3 weeks prior to the move, to them showing up 1.25 hours late the morning of, to them rushing as they had booked a second move for that day after they finished with me and as a result they did not wrap any of my furniture. The only thing that was wrapped was my large tv. Every piece of furniture I own is damaged in some respect. Some pieces have black tar like stains on them, others are banged up and my mattress covers were ripped. I truly believe that if they had been on time, they wouldn't have been so rushed and would have properly cared for my furniture. I was also disappointed as there was a fair number of items that they wouldn't take (smaller tv, tall lamp etc) and I was required to move on my own later. The most disappointing part of my whole experience is that after the move, I wrote them a detailed email, as well as called and left a message and I did not receive a phone call or email back. The true measure of a good company is how they respond when they have a bumpy day. The lack of response from them tells me how little they care about their customers. I may have initially saved money by going with this smaller local company but have had to spend far more on steam cleaning and new furniture. Save yourself the time and trouble and go with a different company. read more

I had a few items that required moving then setting up...not enough to warrant a big moving truck but Helping Hands saved the day! Very friendly and efficient! Thank you again for your efficient and caring employees! read more

I hired Helping Hands Family Movers in January. There were 3 men and a truck that arrived on time and ready to go. They were professional and respectful to myself and my belongings. They offer competitive rates and exceptional service. I would definitely recommend this company for moving services. read more

Charged me significantly more then Quoted and 40% of stuff they said they couldn't move. Which was the whole reason I hired movers.

I needed help with moving a large china cabinet and couch within my house. I had 2 fellows show up happy as can be. It took less than an hour but they were very efficient and friendly movers. I really e joyed their great humour. I would definitely use them again and work refer them to future clients read more

My mom and I had a move with Helping Hands Family Movers Inc, April 13 and dealt with the owner, Austin Chukwuebuka. He said he would come the PM before to assess the type of truck they would need to bring to accommodate my belongings. I msg'd the PM before asking if they would be coming by and he said he didn't think they needed to come and would see them the next AM at 9. The AM of the move,they showed up 30 min late with a truck smaller than I anticipated. He assured me that all of my furniture/boxes would fit. Austin was very charming and friendly at this time and stated that the move would begin at 930. He had brought 1 other worker. I stated that the property that I was moving from was a rental and that I wanted him to be mindful of his dirtyshoes. I asked him repeatedly if the items would fit into the truck and he reassured me. It was not until the last 30min where he realized it would not fit and suggested to use my own vehicle to move them. This wasn't a reasonable request as I hired movers for a reason and didn't want to damage my car. Upon arriving to my new home, his truck was backed up on to my driveway in preparation for unloading. As the truck was backing up on my driveway, his worker accelerated on the gas pedal while in reverse and drove the truck directly into my property, damaging my roof and eavestrough. Austin assured me that they had insurance and this would be fixed asap. His demeanour turned hostile for the rest of the move. The move into our new home was sloppy, leaving several dents in the walls and scratches on our hardwood. He had a third worker join them about half-way through the move. As a note, Austin's 2 workers were pleasant and hard-working, although 1 required a lot of direction. There were many boxes we wanted moved into the basement as were storage and heavy. Austin was rushing stating he had another move planned, and piled these boxes in the garage, allowing space for 1 car in a 2-car garage.Once the move was complete, Austin was rushing, impatient and rude to get out of the house, as he wanted to this to be "over with". He said we should not worry about minor damages such as dents and he would come by to do patch-up work. He said he would contact his insurance company the next day to start the process on repairing our roof. The next day, Austin said he contacted his insurance company (the "Cooperators") and said his repr was out of town until Tues for Easter and would get back to us then. We heard from Austin the following week and stated he wanted to come by and patch-up our dented walls and that he would be sending roofing repair companies to do an assessment. We didn't hear from him for ~1 week. Then, we received a text stating that 2 companies had already come to assess the damage and wanted to know which day they could come to repair. Before we hastedly agreed to get it fixed, we asked for a description of the intended repairs as provided by these companies and what the exact damage was. He declined to give this to us, and believing this to be a reasonable request, we asked again. We again asked for a written assessment as provided by the companies that assessed our roof damages so we could understand what exactly the damages entailed. He again declined and said it would not be possible until we were ready to repair the roof and sign off on a dispute resolution form. He stated if we disagreed with this, then we were welcome to find our own repair company and they would pay for the repair. We didn't find it reasonable to have someone repair our roof without knowing the extent of the damages. What if they did a superficial repair and we find ourselves with a faulty/defective repair? We obtained a quote and a description of repairs from a company we researched. We were present when the assessment was done and was given a detailed description of what needed to be repaired. We fwd'd these details to Austin, who told us that our estimate was higher than his so we have to get our company to match the cost of repair to his estimate as it as almost $200 more. We obliged because we wanted to move past this and get the repairs done asap. We found a company that we trusted to do the repairs that was more suitable to Austin's cost. We forwarded him the quote to which he found suitable and we scheduled our repair. We put him in contact with the company who performed the repairs so they could liaise payment. He asked us to inquire the form of payment that this company accepts, so we did. We CC'd Austin on the reply from the company and left it in his hands.It's been ~2 MONTHS and he has still NOT PAID the repair company. Any form of communication with him from the moment the roof was damaged was berating and angry. He will say that this post is false, but I have the msgs and happy to discuss my experience over private msg. **UPDATE** Austin read this review and said he would not pay the company until I removed it #blackmail. read more

I used Helping Hands in March 2017 to move my three bedroom condo to another townhouse within the same city. The customer service was exceptional and they had completed the move within the time qutoted to me. All of my belongings were moved with care and nothing was lost or damaged. read more

Helping Hands Family Movers were hired to complete our move in Edmonton from our Duplex to a new home just minutes down the road in June 2017. The owner was frustrating to work with, became defensive often with us, was careless with our belongings (barely wrapped anything) and exhibited poor customer care and service. He mentioned a number of times that he couldn't wait to be done with the move, giving us the sense that it was to be a quantity over a quality move job as other moves had been planned for and booked that same day by this company. We should of caught it from the start and listened to the review warnings from others. The complimentary home viewing prior to the move was the only saving grace with this company which is partly why we initially selected them. We wish we would have went with an alternate mover instead. The moving company presented as amateur and lacked the proper materials and packing equipment to secure and safely transport our belongings. We were extremely dissatisfied with their service. We even had to move and transport some of our own belongings in our own vehicle as the moving crew underestimated what was needed to move our items and brought 1 small truck for our 4 bedroom home move. The 3rd worker arrived 45 mins late and presented as ill equipped to move and in fact was also responsible for damaging many items. The owner did not provide quality work and customer care in our opinion. Many of our dressers, storage and shelving units, bedroom set pieces as well as our leather chair were all damaged in the move. Our 70 inch flat screen tv worth over $2000.00 was also damaged and burnt out pixels were left everywhere from the movers manhandling the tv. Nearly most of the furniture items weren't even wrapped or secured well within the cube van truck! It was terrible. Little to no responsibility for our damaged items was taken by the owner of the moving company. We can appreciate one new hire they had, a nice young man who worked hard and he had even complained himself during the move about having to be the only one working at times. He was polite and pleasant with my family and I and he spared the move from being a complete failure. The price was too expensive for the poor service we received. We attempted to request a refund ($) right after the move was completed for our services prior to posting any feedback or reviews but to no avail. The owner wasn't interested in providing our refund for receiving poor moving services and he emailed us his message clearing stating that. This review is being written to warn others to spare themselves from hiring Helping Hands Family Movers in Edmonton. If you are looking for poor quality workmanship, overpriced estimates for the value you receive (again in our opinion), please steer clear! It's unfortunate that we had this experience and we hope others don't have to suffer from the same fate as we did. The fact is, much of the damaged endured by our furniture and personal items could have been avoided if our belongings had been wrapped and secured appropriately within the moving truck and transported safely into our new home. You know you have a problem immediately when the owner comments a number of times during the move, "that damage was already there" or "we didn't do that"! My family and I are meticulous about our home and our belongings and our home is always in near showhome condition all of the time. We were really hoping for a better experience and a fair resolution to this poor moving experience and it's unfortunate that we didn't receive that. We won't be hiring Helping Hands Moving again and will cautiously remind others from hiring them also. Be safe and select an alternate mover. Thank you and Good Luck with your move! Signed, An Unhappy and Dissapointed Customer! read more

I used their service January 18, 2020. They were supposed to give me a 10% discount for the middle of the month move. But only gave me 5% off. My iPod went missing, as well as a broom, and an antique rocking chair was smashed. They refused to use a moving blanket, or put plastic wrap around this antique. I phoned them the same day about the missing items but nothing was done about it. I also discussed the damage with them of my antique chair. A man on the phone verbally abused me and called me sick in the head, and said I must be hard up for cash. I give them 0 stars. I should have made sure they were bonded and had insurance. I learned a lesson, always get proof they are bonded and insured. Also, I moved things from two 10 by 5 storage units. And I had 40 plastic storage totes, and four wardrobe boxes moved. They said after on the phone you only had 4 small boxes. Always take before and after pictures of the storage contents as they lie about it. They are racist against white people too. read more

The best moving company. Fast, efficient and friendly. Would highly recommend this team for your next move!!!!!! Helping Hands Family Moving is truly outstanding. read more