This review is not for tenants, for they can literally destroy a house and walk away clean, protected by Help U Rent. This is for home owners like me, investors and landlords. This is my personal experience AS-IS. I will update it however with more info and records after they reply with lies, as I noticed they do on some reviews who speak the truth here and on Yelp. First and nobody talks about this, their agreement is shady and unclear. It doesn't go with the tenants' lease agreement so it's overlapping and makes it complicated to get out of either one. After 11 months it renews itself for another year, but your lease with the tenants maybe 8 months in. They will put the worst tenants in your house with no background checks whatsoever. You will never get payments on time. I had to call every month around the 20th or 25th wondering what's going on, then the payment will come the next day or so. Indication they get paid but do not pay you, hoping you will forget about it? I couldn't figure it out. Almost every single month. All these reviews say "Stephanie is nice". She only gets you in and talks nicely to you as long as you don't ask for anything, you accept everything they do as is, otherwise she will very often tell you: You have to talk to Kevin about this. I told her many times I didn't like these tenants and weren't comfortable, but she insisted they were good. After evictions she rushed to give me the keys and wouldn't answer to my inquiries about tenants selection and process which I was going to need for court. "Kevin is rude, unprofessional and bad mouthed". I started investigating their business and got a hold of a former client of theirs, when asked him about him he told me he was a "crook", a word I had to look up. Unfortunately it was too late for me. It made sense because he won't keep communication in texts and emails he will call you and speaks like a bully, and say things like are you going to pay me for this? He thinks he's a lawyer who charges for his time. I kept records of everything. He doesn't think he had to do anything but collecting the rent and charging the 10%. They never welfare checked on the properties although I asked them many times. They never cooperated with me to pursue my damages, instead, they asked for $1000 just to file my claim in court. They gave me back 2 trashed properties after 1 year of hiring them. Completely remodeled homes lost about $10-15K of their value. Cost to repair the damages was about $7K. Cleaning tenants items from the street and front yard and city fines was over $1K. Even the doors and storm door were removed. Kevin Carnahan told me it's just $300 to fix everything. When I asked him to send someone there to do it and I'll pay he never replied, to this day. The house looked like a destroyed drughouse when I received the key. My agent refused to list it and said it needed a rehab. Needed to sell with big loss just so I could support my family who's been hard bit with the Pandemic. This was the worst nightmare we faced in a pandemic, while dealing with a baby's heart surgeries, which they were aware of. If they only went their once for welfare check, a lot of this could have been avoided. I am writing this so this doesn't happen to other home owners and investors. The good reviews are not relevant and are mostly from tenants for insignificant reasons, and the rating is scam. Attached is Kevin Carnahan and Stephanie rating themselves 5 stars - conflict of interest. I made sure to snip that before they get removed. See attached images. Take your properties somewhere else. Use Venmo or Zillow to collect rent it's free. Help U Rent did nothing but collecting rent and even that they did inefficiently and always late, delayed or skipped. The only 1 positive thing they did to me was driving me out of that miserable place. I should have stuck with Epic Property Management, who did a great job with tenant selection and professional and real property management work. I regret leaving them but I had to after they changed their policy to not ask for permission when a repair is under $500 and their managers abused it. Feel free to contact me for more pix, details, proof etc. read more

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Very unorganized and unprofessional. What should have been a 3 day application process has turned into over a week long process with the run around. The agent never calls you with updates, you have to call for any information. Apparently, the owner of the property had been on "vacation" for a week and couldn't be reached....my personal opinion? It's just a way of them trying to stall and find more applicants. They do NOT follow protocol on their own website...they say they don't base approval on credit alone but we were "sort of denied as of right now" even though we met all the other criteria they say they base their decision on. The websites opening speech starts with... "We understand the economy is not in good shape and it is hard to find someone with a perfect credit score. That is why we do not base our decision on a credit score alone, but on several factors." Also, they never followed protocol on a good faith deposit and are taking other applications to rent out from underneath us while still waiting for our final approval decision. Legally, I don't think they can do this. UPDATE two weeks later and still no official "were sorry you were not approved" call but the place we applied for has already been rented out by someone else. Thanks for nothing HelpUrent...or maybe it should be called TakeUrMoney.... This place is a scam and charges way too much for a credit report....but I guess that's how they make their money but taking a bunch of applications and money then claiming your credit is too weak. Stay away from this place at all costs of you can help it. Very disgusted with this company. read more

One star isn't a low enough rating for this business. If you are a homeowner looking to rent your property, DO NOT use Help U Rent in Wyandotte! This organization is run by the most unprofessional group of individuals I've ever encountered in business. They do not provide any of the services advertised on their website or uphold the language of their contracts. Inspections, including move in and move out, are not conducted. Don't let them manage your property unless you have money to throw out the window and want a hassle when your contract is complete. Conversations turn threatening and improper quickly with the property manager. I will add photos to the review-seeing the condition my house was returned to me should be enough to scare anyone away from using this business. read more

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Amazing service. Found me a qualified family to rent my home in two days. I got a 3 year lease. I did some calling around for prices before going with Help U Rent, seems all the companies pretty much charge the same prices. Completely hands free, no hassles. No work on my part. Staff was especially friendly. Super nice office. Thank You! read more