I recently bought my second Benz from Jeffrey Stampler. It is as quite a positive experience From beginning to delivery he was the consummate professional I left the dealership feeling luxurious and entered my luxurious automobile. I got my 2 roses and felt like a princess. A feeling that I haven't had in years. Please see Jeffrey Stampler everything I've said here will be mirrored in your experience . read more

Best experience at Helms. Absolutely professional and easy. Literally took me a few hours and drove off the same day. Thank you Matthew for giving me an amazing experience on my first purchase !! read more

i always been satisfied with the service, but this time I had Carmine Gonzalez helping me, and he was very bad. he did not call me to let me know that the car was ready and when I call around 6pm since the morning, he said the car was ready, I told him that nobody call me and he said I sent you a text which wasn't true. very bad service. unprofessional read more

My family and I have purchased few vehicles from Helm Bros throughout the years. When I took my car for servicing today, the service department has refused the service and advised me to go to a different dealerships. The reason I was asked to leave was caused by an Online Survey which I have given the associate a bad score. Does this mean whenever a client gives a bad survey score, the dealership will turn down their future services?! Does this mean, my other cars cannot get serviced due to the survey score?! The survey supposed to be a system to improve client experiences not to punish the client for their honest feedback!!!!! read more

Just leased a car from this dealership and have to give them a huge thumbs up in courtesy, professionalism and gold star service. Unbeknownst to me at the time, the salesman, Peter Fearon, came in on his day off -- knowing I was excited about getting the car -- to do the paperwork and go over in specific detail the workings of the car. They make it so simple and convenient with an app for your phone to schedule future service and maintenance. This is my first luxury car and I am very impressed with the luxury customer service that comes along with it. read more

Mikey one of the best salesman you can find in any Mercedes dealer he was great he was honest to you and did not try to force you or drag you back to the dealer we went to see a used Mercedes amg gts we also appraised our car but they were the lowest out of 8 dealers we went to see Mikey and the day after he was off but while he was off the car was sold in the morning he texted to say looking forward to sell you the best Mercedes ever but this actually never happened I appreciate the hard work we also went for a gle 350 the deal was signed but not everything they promised was true they said and showed that the car had lane keep assist and the sensors but when the salesmen john ordered the car from somewhere we waited 2 weeks and the first day we drove the car the leased car went back to the dealer and we ended up with a Volvo Xc 90 read more

If you're in the market for a new Mercedes Benz, please go see Andrea. She is simply amazing. She knew everything about the car and things she didn't know, she had no problem finding out. She was always available to speak by phone and was super cooperative. She didn't lie or hide anything about the car, and there were no "hidden fees". They gave me a fair price for my trade in. They also helped me get all the warranties I needed. Greg in finance was also really helpful and got me approved. Overall, they will receive all my business going forward. read more

Shocked by their lack of professionalism and the salesman Erick's arrogance, immaturity and borderline nastiness, for that was the last thing I thought I was going to encounter going in to a luxury car dealership. Instead of exposing the whole situation, I'll just say.... stay away !!! Not that other car salesmans are guaranteed to be better, but it will not be worse . Only silver lining is the general managers " normal " , mature professional manner in which she tried to help and rectify the situation . I would feel very uncomfortable to ever venture into that dealership with their salesmans arrogant, and negative attitude from the get go . Doubt that anything will ever change knowing that the acting floor manager pretty much saw the whole thing play out without even a word or feeling of concern . read more

Came in here on a whim after walking out of the circus going on down the street at BMW. From start to finish, Erick was literally my guardian angel in suit and hair gel (haha). He was able to give me the most amazing deal on a fully equipped CLA 250 awd w/ sport body styling and I couldn't be more grateful for how patient he was with me, even up until now when I bother him with the silliest questions I may have from time to time ;) He is super understanding, wants to work with you to get you the best possible deal and he is beyond patient and works so incredibly hard. I don't regret a single thing about coming here and having him help me and I would definitely do it all again. He truly wants to help you, listens to every last thing you say and creates a super seamless and personalized car shopping experience. It's such a breeze to purchase a car from someone who knows exactly what they're talking about. I went in on 1/14 and my car was ready and in the showroom 6 days later, with a full tank nonetheless (simple gesture not done by most these days). For the first time ever, I felt like I wasn't being ripped a new one or being fed a bunch of BS. Go see Erick! He's bomb.com. :) read more

Well if I can I would rated this experience a 0 star, so I arrived at helm bros around 6pm on 10/6 and had these two sales person contacted me and I was then introduce to Mathew Vullacis, we were then sat down at his desk and began talking about the reason I was here for. And I told him that I wanted to lease a 2019 c63 which may take some time to wait which I understand. Then Mathew went on talking about how rare the car is and how many people wanted it and told me that it would cost a lot .I then asked how much would the monthly lease be for a car nearly 90k. He then went on with some calculation and gave me a number of 1600 per month with 10% down. I was surprised at such a number because not only is it nowhere near what it is showing online yet for such a monthly payment I'm able to get something far better than c63. Therefore I asked again are you sure you are talking about the c63. He then told me he was sure about it. I laughed and move on with my car shopping. read more

Great experience dealing with the folks at Helms Bros. Bought a used car from them about a month ago. Jeffrey Stampler, my salesman, was a pleasure to work with - top notch knowledge, very attentive, no pressure, and really treated me like I mattered (even though I was only buying a used car.. and an inexpensive one at that). Negotiations were quick, fair, and professional. And to top it off, when I came back with my wife the next day to pick up the car, he had a rose waiting for her (nice touch, I must say). I was already planning on being a return customer to Helms Bros, but now I don't think my wife would let me go anywhere else even if I wanted to. Have had a lot of experience with car dealerships, and this was by far the best. read more

I love the Mercedes Benz a lot.

The only positive experience I had from Helms Bros of Queens was when I bought the car. The salesman was very welcoming and understood what I was looking for. He was very helpful and made sure I was happy. On the other hand, their service department is horrible. After 2 months of having the car, one of my keys wouldn't remotely unlock my car so I went to get it replaced and the parts department tried to charge me for it. (Mind you I only had the car for 2 months) I told them and they dismissed it as if it was the advisers fault. Saturday, I called to find out how much a remote start would cost to get installed, receptionist said that all the advisers were busy so for me to leave my name and number for them to call me. Its Tuesday, no call, no voice mail. I called today because when I try to put up my drivers window it comes right back down by itself...they put me on hold for 20 minutes...for what?...to go straight to voice mail. I'm really hoping I don't have to come back and that my warranty can be covered by any other dealership but this one. read more

I had a most frustrating and annoying experience with Mr. Adam Arwas, Business Manager at Helms Bros. Purchased a new 2012 Benz and signed on for the 3-year Extended Limited Warranty with the agreement for a full refund if cancelled prior to the first year or 10,000 miles. I cancelled before the limits and was told by Mr. Arwas to allow 30 days for the refund but that the check will likely arrive sooner. Call it intuitive but I repeated "total refund". He replied only the base price will be returned and that I would have to get the taxes paid from the government. I was quite astonished by his comment and rather than get into a pissing contest, I decided to wait for the check. After more than 30 days, promises of "within the week", a few more calls, "I was on vacation" , and finally at nearly 2 months from cancellation, he said the check is ready to be mailed. Call it intuitive, but I decided to personally pick-up the refund. Picking up the check at Helms Bros., I noticed the refund included the taxes but was shorted about $8.00. I questioned Mr. Arwas about this and he replied "I didn't charge you for the $50.00 cancellation fee". I requested to see the signed agreement with the $50 fee and insisted he rewrite the check for the correct amount. He returned with the correct check and said it was actually a $50.00 transfer fee but never produced the requested documents. I reviewed the agreement at home and there were no cancellation or transfer fees for my transaction. Mr. Arwas is giving Helms Bros. a black eye and as long as he is with the company, I will not purchase/lease another vehicle from them. To the person from Manhattan who gave it 3 stars, I think you were too kind. read more

Thanks to Rich Grein service manager and Sean Savage service consultant for their genuine dedication to their customers. Its a pleasure to do business with them. Really conscientious and caring service because of them True professionals. They want you to get the best service and leave happy. They never fail. read more

AMAZING EXPERIENCE! I honestly walked into Hemls Bros with a negative attitude about all dealerships because of my recent terrible experiences with Beiner Audi and Star Nissan. Boy was I pleasantly surprised! I walked in and was greeted within seconds by Evelyn Chin whom with no hesitation offered to let me test drive the CLA I had been interested in. She did not inquire about my financial situation prior to letting me do so and made no judgments based on my age. She was highly knowledgeable, walked me through everything there was to know about the car and soon enough I was on the road! To my surprise the CLA was not for me and I was not even interested in the C300 until she made such a good case for it that I had to check it out. Needless to say I drove out of the lot a few days later in a brand new c300 and I am extremely happy. The process from beginning to end was enjoyable, exciting, transparent, and efficient and it was all because of Ms. Chin. She was personable and never tried to force me into making any purchases. In fact she encouraged me to think about it, which no dealer has ever done! I feel good about this purchase and that is the most important thing. I will definitely be recommending this dealership to friends and family as long as Ms. Chin continues to be a part of the Helms Bros. team! Thanks so much!! read more

My salesperson was Peter Fearon. He was very professional, honest, and treated me with respect (I am 26 and look young). It was my first time leasing a car and he was very patient with me and answered all my questions. He worked with me until I found a car that had everything I was looking for. After deciding on a base 2015 c300, I changed my mind to a 2015 c300 with a sports package. It was a little weary about getting it a great price at first (because i already got a great price on the base c300) but he made the deal happen. Peter gave me no issues with test driving the car and was even the one to encourage it. Our communication from start to finish was excellent. He also kept his word on getting an accessory installed in the car (which was part of the deal). Peter went above and beyond to make me feel comfortable and confident with my new purchase. I would definitely recommend him. I am very happy with my experience at Helm's Bros. read more

I had a bad experience with Helms Bro this week. Calling and leaving messages to my first sales person and doesn't even bother to return my call. Luckily I reach out to Suzanne Cochrane and it took a 180 degree change. She was so attentive and caring to my needs and gave her 100% to make sure my leasing was finally approved. She assign Jeffrey Stampler to me whom is so friendly and took care of my paper works. In less than 2 hours, deal was done, approved and I'm ready to pick up my car next week. Thank you so much to these 2 wonderful people. Happy customer!!! read more

Excellent Top Professional Service Maurice Martin always delivers anyone in the market for a Mercedes Benz should see Maurice Marin of Helms Bros in Bayside read more

i will never buy any vehicle from this dealer i bought 2006 ML350 brand new from HELMS BROS,,, since then cost me more then $5.000 in service,first replace the SAM computer in back of car cost $ 1.650 then month later car did not start, i took car back to service dept service tech told me i need engine computer and my cost with labor $ 3,200. then i went to get car back the engine light was still on,the tech his name jack told me there's nothing they can do the light was always going to stay on because when they change engine computer to new one the tech ' jack' said that new computer did not communicate with timing belt and in order to fix problem thy had to take engine part and cost $7,000 and not worth fixing, 3/weeks later after driving away from service department i was stop at traffic light ,a loud noise from engine i pull over all the oil from engine was all over pavement, Call tow truck to bring car to near by mechanic cost $300. the mechanic told me there's huge hole on bottom of engine and he said that the crankshaft broke and shoot out from bottom of engine, and is not fixable,that i need to replace engine used cost $ 5,800 i call dealer service dept and tech name Jack told me there's nothing they can do to fix. Now i have ML 350 with no engine sitting in lot since 5/10/19 paying for storage read more

Stay away from this dealership they will take your money for down payment before your approve . They were not rigorous with their information nor they were professional. Greg Weiss draft my money out of my account and refused to reimburse me until i provided proof from my bank. I never experienced a transaction like this ..Please go to another Mercedes dealership . However, I did received my mercedes c300 from another dealership read more

Great service and support as always, 6th car with Helms. If ever an issue, dealt with quickly and professionally. All deliveries and services, went smoothly Rich, the service manager even remember my name and asks me how I'm doing while I wait for my vehicle. read more

Recently bought a car from this dealership. Excellent service throughout the process. Kelvin was an excellent consultant and helped me close quickly on the deal. read more

I have been a very loyal costumer for 10 years and leased 6 cars with them. 2 months ago I explained to my sales rep, Jeffery Stampler that I wanted to lease a new car but my budget had changed and I needed to lower my monthly payments. He came back to me with an offer for a lower class car than what I already had with the same monthly payment! After I explained again that I needed a lower monthly payment, he said there was nothing available at this time. I then threatened to go elsewhere since I have been a loyal, long term costumer, I was insulted that he couldn't help me. He immediately found a CLA without the premium package for the price I was looking for. He acted like he moved mountains to get this deal. Since I really needed to lower the payments yet still wanted to drive a benz, I accepted the offer. At the time, I didn't realize what an inconvenience it is not to have the keyless go and with no 4matic, Im now worried about winter. As a loyal customer for almost 10 years, I think they should have been able to downgrade me into a CLA with premium package and not make me jump through hoops. Instead, I have a downgraded car with NO premium package and Im only saving $100 per month! This will be my last car with Helms! After I gave a low rating on the survey, the rep emailed me asking for feedback. When I explained, he told me that he had other clients who were on a budget and referred them to Volvo as if implying that I can't afford a benz!! I HAD A C300 with 4matc, premium package and panoramic sunroof for $550 per month. They put me in a CLA NO 4matic, NO premium package and NO panoramic roof for only $100 less per month and they call that a deal??? I regret signing that contract! read more

Received a call back and found out inhale the sports package so I don't need to have the tires rotated

Always have a great experience whenever I go there. They always keep you informed of what they are doing and how long it's gonna be. I don't have to eat for the rest of the day after I leave with all the great food and beverages they supply. Oh yeah they give you back your car spotless inside and out, you can't ask for a better deal! read more

helms bro dealer hold a top notch service as far as my experienced, they didn't discriminate and judge people. the 1 thing i hate the most is when the sales rep. or anybody ask me what do you do, i feel offended just because I'm not wearing tie and suit? ... oh c'mon... unfortunately i experienced this @rallye, silver in LIC, prestige and other dealer in jersey that is not worth mentioning however evelyn never ask about what my job is. she was completely helpful and i felt really comfortable with her and the rest of the staff . glad i purchased the car here... ok about the car i purchased it yesterday and id like to write a review already even though i still haven't drove my car just because the service was amazingly stupendous. also i wanna mention john, he was fantastic too he explained the warranty, the other competitive price from the other dealers and enlighten me about the car. evelyn is very knowledgeable about the mercedes-benz car i would totally recommend her and john to everyone, friends and family..hope this review help. i will keep you guys posted... i will be getting my car tomorrow so this review is to be continued... i shall return P.S now i experienced this to any other dealers, after you purchased the car your sales or anybody change their attitude once the papers are signed. we will see if the service is still top notch later on. evelyn promise me that they going to replace the 2 tires that has flat tire and the other one that has big scrap/scratch on the side, and going to prep/wash/detailed/ my car, let see what they do tomorrow. read more

The service staff don't give me any update of the status. Also, they don't return my call, and they don't have a loaner car for warranty repair. They had to rent a car from enterprice which asked me to pay extra insurance. I have never experienced that from rallye acura. I will consider try rallye benz for my next service. But I have pre-paid maitenance program, I don't know I can switch or not. But I really don't recommand this service center. read more

Giving this place 1 star without explanation would not be fair, so heres mine. First let me say the service Dept is outstanding, very nice, very professional, and do everything to get the job done right the first time....The service Dept is GREAT....... the sales dept needs a LOT of work. I have 3 vehicles from Helms and when it came time for replacement vehicle, I considered a lease and wanted some information and figures on the warranty and other costs. I spoke with 4 different people on 4 occasions and each time was given different prices which led me to believe that they are making up their own prices (is that even possible ?) Not one person would commit on paper the prices unless I would agree to their terms. How can I do anything without out a firm price? you wouldn't buy a house without agreeing on the price and what could be covered under a warranty if possible. 80% of the calls I (we) have made are referred to another dept, who in turn tell you "we will have someone call you back very shortly" .....like a bad date you never call back. Time to go back to BMW, at least you feel like you matter. read more

Stay away from their maintenance services! Unfortunately,my experience with their service was going from bad to worse. First. How long would it take them to change oil and filter? As long as they insist on being taken care in their garage I was forced to wait for two and a half hours after arriving for an appointment. Second. How long would it take to change a two year old car engine? It took almost a month to wait for the parts to arrive and install. At last,when I returned the loaned car, the valet didn't clean it properly,so my telephone was left inside. Once I referred the problem to the receptionists they told me quite different accounts of what happened to the loaned car. The ugly comparison of Andy Lee to a forgotten telephone on a bus was irrelevant! This was about the service in their company's office and garage, and if the numerous valets and drivers were shuffling around,the work was neither done fast nor properly. Shame on them! read more