I am warning y'all to STAY AWAY FROM THIS PLACE! They don't do good work and don't try to fix their mistakes or make it right!
I would give zero stars if I could due to the horrid experience this turned out to be. I made an appointment with JESSICA for a balayage. I arrived for my appointment and she was still working on a client, telling me she was "running just a little bit behind." Well, I waited. Not wanting to be demanding, I waited some more, all the while fretting that I'd be late for another appointment I had made 3.5 hours after my 1 pm appointment. She had previously told me that she estimated about an hour and a half service. Finally, after an hour of waiting for her to finish and be ready for me, I was invited to take a seat.
I showed Jessica a picture of the look and color I was requesting. I thought it was strange that she barely looked at the photo, but she seemed like she knew what to do. Honestly, I was still seething from being made to waste an about waiting. I asked a little about the process and was told she'd lighten my hair and then apply toner.
Everything was taking much longer and I was starting to be worried I'd miss my next appointment so I asked how much longer she thought it would take. She answered a little nonchalantly, "Oh, do you have somewhere to be?" I explained and adjusted my other appointment to a later time, 30 more minutes. During the service I let Jessica know that my hair, when dyed, tended to turn very reddish and to please make sure that didn't happen.
After more time, still not finished so I called my other appointment to reschedule for the next day and thought, I'd rather have her get this right than not. Once she was "finished" I was a little shocked... my hair kinda looked...the same. I asked her why it wasn't lighter and she claimed that after a few washes it would lighten, but not like what I had requested. Confused, I thought maybe it would look good after a few washes.
After a day and two washes later, it did not look much different and in fact, I discovered that she had completely failed to apply toner to a lightened strand of hair, it was blond! I reached out via her cell and only after sending a message directly to the salon, did she respond back on her cell the following day.
I sent her pictures and she still really didn't respond back in a timely manner. The next day I reached out again, asking her to please correct it and gave her my availability for that day and the next (Monday and Tuesday). She said she had time on Saturday and that she could apply toner to the missed spot. I let Jessica know that the results weren't what I expected and whether she could do it so it matched what I requested. She then asked that I pay AGAIN for a lightening service, using the excuse that my color just "didn't lift enough" which is a bold faced lie, considering the untoned hair is very much blond/light. She must've picked the wrong toner. On top of that, the little bit that you can see in my hair that's a slightly lighter brown than my natural hair color just looks like weird highlights, not a nice gradual and natural lightening.
The pictures tell a story and show the proof that my words are true. I kept our text conversation as well. She was only willing to "fix" the spot she missed but took no responsibility for not delivering anything remotely close to what was asked of her and no assistance in scheduling me sooner so I don't walk around with a weird random blond spot on my head for the entire week. I told her, the least she could do is stay a bit later sooner to add the toner but to no avail.
I paid $150 plus a generous tip, even though the service itself was garbage and couldn't get Jessica to stand by her work. When I told her that then I was asking for a partial refund, she said no refunds. I said I could try and see about it with GINNY, the owner. JESSICA told me the owner already knew about what was happening. So not only is Jessica an absolutely awful stylist but Ginny allows for this kind of behavior and poor customer service to happen at her establishment. read more