They are scammers. If you close your account they will still take money from your card without you knowing. When I called them on it they denied me a refund. read more

They won't show you what food you order until you commit to the first monthly fee. All of the meals they had to offer had some sort of allergen to my family, and yes I understand just leaving that ingredient out, but they only offer so many entries, you can't change sides. And again, they don't show you what meal options you have to choose from until you commit to the first month. Complete scam. Also was supposed to receive my "first 18 meals for free" they gave me free delivery and charged my $70 for the 6 meals I ordered for the first week. This site is a complete scam. read more

I was disappointed. The portions are super small. I ordered for a family of 4 but the portions would be ok for 2 people not 4 people. Especially when we have 2 teenage boys. We are always running to sports and thought it would be nice to have some quick healthy meals. read more

Just yesterday I wound up subscribing to hellofresh. I only wanted to see the meals they offered, pricing and other options. I called to cancel today as the meals they showed would be what I wanted weren't good for me and my health. I couldn't even change or look at other meals. When I called and spoke with "Anne" she said it was too late to cancel my 1st box. I informed her I hadn't chosen any meals. Basically, I got had. Not even 24 hours of "joining" to see what they had available I am stuck with food I can't eat. Bad, horrible customer service. Maybe if they did things differently and I was able to review their foods, had time to look, but after this I am not able to give them a good customer service review. read more

On a whim I tried them, but got buyers remorse within minutes, and cancelled. No such luck, they had charged me immediately. OK, fair enough, but then I see an unknown change for services not detailed or delivered - I got the CC company to dispute and refund that. So the meals...I've made 2 of 3 ordered so far. They are incredibly labor intensive, and each has taken me well over an hour to put together. My wife thinks it's the best meals she's ever had, so the end result has been goiod. For me, I'm glad I tried it, but won't order again. It's expensive and way too labor intensive. I can put a good meal on the table in half the time and cost. Maybe not as elaborate or pretty... And of course, there's no decent support...it's basically a strictly online thing, once they've processed your card, your essentially on your own. Even DoorDash does better! Hello, and Goodbye Fresh... read more

I got my first box yesterday and was skeptical of the whole thing, not because of bad reviews, it just sounded too good to be true. It turns out that I was both right and wrong. Read my bullet pints and you'll see what I mean. First the good: The food was good, at least the one meal that I cooked and ate at random. It was easy to prepare though the vegetables could have been a little fresher. It's convenient, order a dish that you like from a large menu, something like 47 meals to choose from, I took 8. They are easy to prepare and even without much experience cooking I believe that anyone can turn their meals into a good and proper meal. Now the bad: I put my account on hold immediately after I got my 1st box so that I could try it, see if it was any good, and go from there. I logged in and placed an order for the next week. Here's where things get sketchy, I went all the way to checkout, clicked the approved button and at the the point where the next box was all set for delivery and checkout was complete there was no screen telling me how much I was spending. I looked all over the place and couldn't find anything. Then I went to the FAQs and found one mention with some instructions, unfortunately the instructions took me to a place where the next step wasn't available. I decided to contact customer service, went with the chat option, and got an automated system, a bot. After griping and complaining for awhile I was handed off to an agent, more on who he was later. The agent was very evasive, he kept referring to past orders when I had clearly stated that I wanted to see what I was spending before I checked out. His answers kept up along this track never actually answering my 1 question and always going back to past orders. He pulled out the sad emoji, seriously, like an emoji tearing up is going to make me forget about what I had originally asked. He costumed along these lines and ventured into "I'll get my supervisor and she can tell you what you need" and "don't go, we will have a solution to your problem in your email", like I'm going to go through this every week just to find out how much I'd just spent. So you cannot get your order finished without being completely in the dark about how much it costs. You cannot speak to a real human as the "agent" was another bot, the machine hands it off to another machine. Great model guys. The only way that you can find out how much you've just spent is by waiting until it posts to your account and at that point you cannot cancel it or get a refund. It's a catch 22. read more

I'm another one of those customers that they took money from after clearly stating I didn't want their stuff. If I had known they were this bad, I wouldn't have even been curious. Now I'm a diabetic with a box of food that is absolutely worthless to me. Someone needs to tell them that taking money when you just want it isn't a good business model. read more

If I could give zero stars I would. Horrible customer service and very unprofessional. They give you 2 days MAX to select your meals. Which is impossible when you are busy, they don't send reminders and they refuse to cancel delivery even though it hasn't shipped. I explained we had food allergies to the meals THEY selected for us and they still did nothing to rectify it. I asked for a supervisor and was hung up on. Choose literally any other meal delivery service. Hello fresh is trash, we o my kept them for ease but it's gotten difficult and is no longer easy. As well as continually receiving rotten ingredients MULTIPLE times. read more

Hello Fresh is a SCAM! I highly suggest that if you are someone looking into Hello Fresh, but are not completely sure about trying it, that you avoid it completely. I kid you not, I was going through the registration process and stopped at the portion of selecting meals. At the time, I either didn't see any meals I liked or was stepping away for a moment with a plan to return to my checkout. I didn't click confirm, approve ANY of my card or personal information to be received by the company, or agree to start a subscription. ALL OF A SUDDEN, a Hello Fresh box shows up at my apartment with a charge of $30 in my account. I have NEVER heard of a company that begins a subscription or follows through with an order without a customer finishing checkout. This is just the beginning! The company has started a FULL SUBSCRIPTION without my approval. I have now been charged $50 in addition to the $30 for an additional box. I DIDN'T EVEN SELECT A PLAN. Like I mentioned, I left the checkout before even finishing. They sent me food I DON'T EVEN EAT. Including pork tacos.... Today, I spoke with a representative and she said that because they prepared the box 2 days ago I cannot be refunded!?!?! And proceeded to tell me did I "Check the terms"... (Which state that IF I START A SUBSCRIPTION, I will continue to be charged each week) BABE, I didn't even finish the checkout. So, I've been charged a total of $80 by the company.... Best believe I reported them to my bank AND canceled my delivery, along with subscription. Let's add the fact that the same thing just happened to my friend. NEVER AGAIN. read more

The don't make it clean that You signed up for a subscription. Not just a trial. Even if you cancel at the start of the week they will still charge you for that week and send you a box of the end of that week which comes out to $100. read more

I forgot to edit my meal to skip this last week. I reached out to let them know I am not home; dealing with family emergency; can the meals be cancelled. They can not cancel it but can change the date of delivery. Which to me does not make sense. WHATEVER. Thank you Hello Fresh never again. read more

So disappointed. Calories per meal are generally way too high. Don't like lower calorie options. There were pieces of bone in the ground turkey. So gross. Had to spit it out. Cancelled after one week. Sadly it was so not worth it. All meals were hideous. Do not recommend at all read more

Welp, for the love of pasta, make sure you DO NOT put any personal information like your email, etc before you look around. I was an idiot and accidentally subscribed thinking this is something I would like and ended up unsubscribing about three minutes later. Just received my first box of unordered food, which I cannot return and dont want. REEEAALLY irritating. And customer service basically told me that it sucked to be me and to pay up. Not a happy camper. My mistake, but no mercy was shown. I think their customer service sucks and while I might have been interested at a later date, I'm sure not now.. Be sure to look around before you make that gigantic leap in to an expensive commitment. read more

I can't say anything but good things about the recipes. The problem is their delivery service. I live in a large condo complex in Pacific Beach and the boxes are not delivered to my condo but to the package room. I get fined for having perishable food delivered there. I've called HF 4 x to recitify this situation and get credit. One more time and I have to cancel this service because the delivery driver is too lazy to deposit the boxes in front of my door. That's no way to run a business. read more

My first order ever from hello fresh, supposed to be delivered Sunday so I skipped my weekend grocery shopping and enjoyed the weather instead. After 5pm on the day of expected delivery they email me that its going to be late...intrack it and it's not even shipped..I try to cancel because it's no use to me late and they tell me I can't cancel unless it's 5 days in advance. But I didn't know it would be late until it was already late. I ask to cancel and get a refund and they say no, you committed to allow up to 5 days late in the small print..how are groceries useful to me 5 days late?? I cannot cancel. And don't have any food to cook, since I didn't go grocery shopping trusting them. beyond disappointing for my very first order. I just want to cancel but they say I'm committed and can't. Be warned. read more

Hello Fresh - Food Delivery Services Near Me

Very deceptive. Will charge before seeing meals with no way to back out. Unethical business model.

The good: - liked some of the recipes and learnt some new tricks -don't have to plan what to get in house and how much The bad: -signed up for promotion, but had to contact them to get the discount for the first the first boxes which were charged full price -subsequent box again charged full price - box delayed by 3 days. Was notified box would arrive a day late, but that turned out to be 3 days. Meat was warm by then. And had to go grocery shopping last minute. - selections made were ignored -twice got their standard box with junk food I will never choose, despite selecting alternatives -overpriced. Have eaten more carrots and minuscule cucumers read more

I reactivated my account and changed my addy in the app with changed. The order went to the incorrect address when I contacted the representative through the app and they asked for my verification for me to place my email address in the box. It never popped up for me to verify myself. At that point I called and spoke to a representative who tried to say that, the issue was my fault which is not true. After that point, I just cancel my entire subscription. Beware because hello fresh representatives. Will not try to help you if there is a problem with your meals or deliveries. And they have a lot of sister companies, so be aware of them as well . read more

Poor quality produce - some I had to throw away. No expiration dates on items. carrots were like rubber, lime had black spots and green pepper rotted through. I am writing this because I have tried twice to unsubscribe after I cancelled and they keep sending me E Mails - so I'll keep on re-posting my reviews. Robert read more

They are a scam and they sign you up for a subscription when you place an order from Groupon. Food is not that great. Cheap ingredients. Small portions. Customer service is non existent. They just say they can't do anything when you tell them to stop an order. DONOT USE THEM. read more

Varity of the meals are good... but they have a "gotcha" so be careful.... Ordered 3 meals....charged for 3 meals... Then they tacked on another 24.94 for another premium meal. On top of that one of the meals was missing the meat. I tried to talk to them but the customer service person was very hard to understand and just was not understanding. Cancelled my account read more

The recipes are okay, sometimes very complicated. The meat doesn't come with an expiration date, so I never trusted the freshness. Moreover, their customer service is horrible. Don't give them your billing information, they double charged me each week until I figured it out and when I brought it to their attention they blamed me rather than taking responsibility. DON'T trust this company. read more

DO NOT ACCESS THE WEBSITE OR THEY WILL CHARGE YOU. My boyfriend went on the website to browse around and the next day saw a $50 charge on his bank account. We don't know what meals were purchased and it is going to a random address across the country. He called customer service and was told he couldn't be refunded because he clicked a link to the hello fresh website that automatically placed an order. They wouldn't even let him change the address so we are just out $50. DO NOT BUY FROM THIS SCAM COMPANY! read more

I have only been using Hello Fresh for 3 weeks and have only been able to use them once. First week package was delivered so late the food was rancid, second week package showed up on time and recipes were just "meh". Week 3 package isn't delivered at all. Had to fight tooth and nail with customer service for refunds for the 2 boxes that were late/ didn't show up. So disappointed with this company and service - AVOID! read more

I tried an initial promo that my friend shared with me. After I tried, I was unimpressed, so canceled the subscription. Then, another friend shared a promo with me again, which said, "You're getting a free box of deliciousness!" and a button which said, "Claim your free gift". I clicked on the button, just out of curiosity, and when I landed on a page, it said that the box would actually cost me $92.99 - not FREE. So I did not want to continue, and closed out of the page. I never confirmed I wanted to re-subscribe, or make this order. There was nothing on the page that indicated that those were the action I was taking just by virtue of clicking a button in the email that said, "Claim your free gift." Then, of course, a few days later, I get a surprise email saying I have a box on the way, getting charged $92.99 for 3 meals. Customer services refuses to cancel this order. HelloFresh used purposefully deceptive marketing and web flows to defraud me, and multiple reviews show I'm not the only one. Clicking a button in an email that says, "Claim your free gift" - and LITERALLY NO OTHER ACTIONS should not commit me to a whole new subscription. It's telling that I never got any confirmation emails either once I was somehow re-subscribed against my will. The company knows that if they had sent me an email, I would've immediately canceled. That was also a purposeful, deceptive practice on their part. Do not click any emails or anything that has to do with HelloFresh - they'll somehow twist and take that as a sign that you want to commit to a subscription. Zero transparency. This company should get sued in a class action. read more

BEWARE... DO NOT GO TO THIS WEB SITE. DO NOT ACCEPT THE FREE MEAL OFFER FROM A FRIEND. I accepted the 3 free meal offer from a friend, only requirement was I pay the shipping of $4.99. Today I was charged $54.00 for three meals I didn't order via PayPal. Once they have your credit card number they own you. The food is overpriced and less than marginal. I can go on, but the litany of negative reviews speak for themself. read more

They have a very poor billing and customer service department. You call them and cancel service and they send anyway because they know they have your automatic withdrawl authorization. poor business. I had recommended them to several friends because it worked for us for awhile. I will be telling them now how sorry the company is read more

The website is very confusing that after I decided not to order, they automatically charged my credit card and sent me 12 servings in which I did not pick the meals. They picked the meals for me which were the very bottom of pickings such as a hamburger lettuce wrap, pork chili bowl, gross, and onion chicken, Anyway after I called they would not do anything for me, nothing at all. Never ordering from them again. I was charged 200 for meals that I did not pick or order. So be very careful when you are on the website. They might just send you meals and charge you. read more

False Advertising. Dishonest and deceitful. I received an offer from Hello Fresh for 17 FREE Meals plus free shipping. I thought it would be interesting to try meal delivery from Hello Fresh as I have never done this before. I followed the Web address they provided in the offer. I entered in the code that was printed on the card for the 17 free meals. I had to create an account to select the items that I wanted. It turns out you need to create an account with a payment method before you can see the items to select. I selected 2 meals for 2 adults each week. I was charged $27~ for my first order and could see that my next order was going to be around $50~. I was given some percentage of discount on the orders but was also charged a 2 figure amount for each order. I called the support number and was told the way it works is they apply a percentage discount of 6 weeks or so of ordering so that it eventually ends up being 17 free meals. This is not how it appears on the offer and is VERY deceitful. I canceled my account on the spot with the support rep. read more

Hello Fresh - False Advertising. Dishonest and deceitful - Food Delivery Services Near Me

First week,no problem Second week,no show,no call ,customer service had a attitude. Was told lost,wtf,lost? And no we dont have another meal for you. Not a great business plan,sounds like a un organized business,you would think as a business,who delivers food, You would have a tracking system. FAIL Was contacted,got a refund for both meals read more

If I could leave negative stars I would. I have been getting Hello Fresh for a while. The meals are great, aside for the occasional ingredients missing. My biggest problem with them is the delivery service they use, Axel Hire, which is the worst delivery service in existence. More times than I can count it hasn't been delivered to my door, either it is left in the mail room OR delivered to the wrong address completely. Today, I found my box of food thrown in the freaking bushes. So yeah, save yourself the annoyance and make sure you don't use a subscription service that uses stupid Axel Hire. read more

My son gave me a gift certificate which I used through their website. When I was ordering I had to provide a credit card in case I ordered extras. I ordered and it used the gift certificate leaving a balance of ZERO. I'm not expecting the food until Wednesday prepaid. I just got a notice I was CHARGED $69.95. WE'VE DEFINATELY STARTED OUT ON THE WRONG FOOT. I WILL NEVER ORDER FROM THESE PPL. DONE. FINISHED. read more

Unethical business! My father passed away and I needed a service to help during this time. I opened up HelloFresh and was surprised they force you to pick a delivery date, then your credit card before showing you the food options. Not thinking I did. Looked at all the food and they do not have options for celiac/gluten free. I immediately stopped the order process, I never clicked confirm my order, removed my credit card and clicked the cancel my subscription. I received a email 1 min later confirmed they had canceled the subscription. 1 week later they charged my card for food I could not eat. I called and was told there was nothing they could do. The food arrived and that is when they changed the cancelation date from 7/18 to 7/28 on my account. That is highly unethical on so many different levels. Businesses like this should not be allowed to operation. read more

Was offered a discount deal, which I initiated on my phone. Never followed through with the service. Never ordered anything. I backed out, but I still ended up with a charge for $77.79 and they refuse to refund my money. They just decided to ship me something and charge me for it. Stay away from the service. read more

I was a Hello Fresh customer last year and after seeing no real variety in their meals I canceled. I got a promotion in the mail and went on line to see if any more meal variety was available. I'm now a vegetarian. I went on line and it MAKES YOU sign in. Once I signed in and saw I didn't find their meal options something I'd enjoy, I logged out and made sure the account stayed canceled. A box showed up today and I was surprised. Not only by the shipment but all the meat. I called 2x assuming it was a simple fix but NO. Both agents told me that by logging in, even just looking, it immediately reactivated my account and shipped, EVEN THOUGH within 10 minutes I deactivated my account again. Hello Fresh is horrible. Their food options, their customer service, their devious sales antics are deblorable. I now have to go to Amex to have this charged removed! Wow Hello Fresh - you really SUCK on so manty levels. read more

ABSOLUTELY A SCAM. I received a "free" box from a friend and ordered the food. I was charged for shipping and received the food on a Thursday. That same Thursday I was already charged for my next shipment due to arrive on Monday. NOWHERE on the site did I see confirmation that I was now subscribed to a weekly plan and NOWHERE did it ask me to select food for subsequent weeks. I had not even tried the food from the "free" shipment and was already charged for a box I did not order. I called customer support asking for a cancellation of subscription AND a credit for this unauthorized charge without any luck. Customer Support told me they could not credit my account. I entered a dispute with my bank but hold no hope that I will see a credit come through. I will NEVER do business with Hello Fresh and hope everyone reads these comments and does the same read more

Worst experience EVER! 1st time ever using. Cancelled my subscription within 5 minutes of signing up because the meals they selected for me did not sound good. I received a text notification of a delivery scheduled for tomorrow. I called to ask why since I cancelled my subscription. After 55 minutes of waiting for a supervisor I was advised you have to cancel subscription and your order separately and we can't credit you. Thanks for nothing!! read more

Avoid at all costs, unless you enjoy paying for a product then not receiving it. My first box was delivered to an unknown address. Instead of them applying the 50% off on the first box on my next order, they tell me that all they can do is give me a credit for the future after the current offer has expired. Fast forward to box # 6 and guess what? Also missing. My deliveries are due on Mondays. I get an email stating that this week's delivery would be delayed due to the holiday and that it would arrive on Tuesday Jan. 3. Well, the box did not arrive and when I try to get a refund, some customer service representative in Columbia (the country) tells me that they cannot process a refund. I'm stuck waiting for the box even though they cannot tell me if and when it will arrive. Hands down, worst customer service experience. Sad really because the meals were good. I have the chat transcript to prove the nonsense. Update - On Wednesday Jan. 4, at 5:08 p.m., I get a text message that my delivery has finally arrived. I check and guess what, nothing at my front door. When I click the link to see the picture of the door where the delivery occurred, the link does not work. I call HelloFresh again to see if they will finally give me a refund and I get a person in Columbia (the country) again. Clearly, this German owned company uses employees in Columbia to answer their calls. HelloFresh does not care about the delivery issues whatsoever. Stay clear to save yourself frustration. read more

I kept getting offers in the mail from Hello Fresh so I finally decided to give it a try. The offer says you get 16 free meals, but it's set up so that the 16 meals are spread out over 8 boxes. The first box has the highest discount (50% off) and then the discount gets progressively smaller for each box after that, so don't expect not to spend money. I was fine with that, but what I didn't like was that I couldn't even look at the menu until I put in my card information. So I did, and apparently the cutoff for that week was within the next few mins, so I didn't even have a chance to look at all the meals before getting charged for a box with 4 pre-selected meals (meals I would not have chosen). There was no option to cancel or edit the order. I did speak to an agent and he was able to change the meals for me, but it was annoying that I even got charged for a box within the first few minutes of signing up. Not a great introduction. Quality control is also severely lacking. The first couple of boxes were great, the third had some not-so-fresh ingredients, and the fourth box contained missing or wrong ingredients. One of the bags was labeled as a meal I had ordered, but the ingredients inside were for something else entirely. Another meal was missing the protein. I reported the problems on the website and immediately received credits, which I found satisfactory. That is, until I went to select meals for my next box and found out that the credits would not be applied until I had used up all my discounts. Yep, since I still had 4 more discounted boxes to get through, I could not use the credits. So even though Hello Fresh screwed up my meals, I am forced to spend money on at least 4 more boxes before I can use the credits which I am entitled to. Shady! My advice is to stay away from this company. There are far better meal delivery services to choose from. read more

Terrible. The food is not fresh and the deliveries are continuously late which adds to the problem. We had to throw out the last two orders. Save your money and go elsewhere. read more