I tried Hello Fresh about a year ago. Mostly because I was curious and selfishly, I wanted to see if any of the recipes would pass my scrutiny. The experience for me was excellent. All orders have been delivered on time and complete. With the exception of a protein substitute I did not select, I've had no issues...and the substitute was yummy. The produce is always fresh, the ingredients are good or high quality and I've never had a problem following the recipes. Granted, I cook a lot, so prep and execution comes easily for me. I also tend to amp things up especially if a recipe has garlic, lemon, lime juice or zest and other spices. And let's face it, one garlic clove is never enough. Ever. The Mr thinks I'm silly for ordering HF meals because my pantry and fridge are generously filled. Frankly, I love taking a break from meal planning and grocery shopping. Apart from having to set aside time to skip weeks (or months) the process is simple and straightforward. Skip or unskip. A box this week, no box next week or the week after. Start again. Stop again. No problem. I decide. It's super convenient. There's no need to sign up (or give a credit card number) to see the meals. They're accessible, customizable and they can be as healthy as you want them to be. I love that I can re-use recipes and change them up and revise as my cravings shift. Today's Chicken Taqueria Bowls were delicious! read more

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I have not saved any meal preferences with GREEDY Hello Fresh. Hello Fresh picked their least unsold meals and forced these bad meals upon me along with their fraudulent charges. Hello Fresh is a fraudulent company. Hello Fresh is the #1 Best scam food company ever. Hello Fresh was sued in court and loss millions. Yes, I'm extremely happy this company, Hello Fresh has been sued in the Sate of California for illegally charging consumers for their deceptive subscriptions and terrible spoiled food. Hopefully, Hello Fresh will continued to be sued in many other states by consumers. My experience with Hello Fresh is as follows. Please cpntinue reading. January 2026, I signed on with Hello Fresh. Hello Fresh stated my first meal will be free and thereafter the next meal will be $24.99 in writing. Within this same month, I canceled my meal 2 months in advance before delivery in March 2026. However, Hello Fresh continuely attempted billing weekly for 2 meals at rate of $64.95. Wow, this is very expensive and I did not agree and I did notsigh up for 2 meals which costs $64.95. They chose meals for me without asking me for my preferences. The meals Hello Fresh picked is pork meal and beef meal and cheap pasta meal. Understand this, I do not eat pork and red meat and cheap white pasta. I did not order these types of meals. So, Hello Fresh still continuely attempted billing me every week for the past 3 months. Their defense is that I still have an active account with Hello Fresh and they can charge me. I explained to Hello Fresh representative and their customer service. I cancelled the meal 2 months in advance of deliver. Hello Fresh had even sent many emails stating they cancelled my subscription for non- payment, but continuing billing me for months on to no end. Hello Fresh stole $64.95 on Wednesday, April 15 2026 from my credit card. I had forgotten to lock my card. Check this out, Hello Fresh meal of Tofu sandwich made with thick unhealthy white pieces of bread meal and another unhealthy meal of white noodles pasta with orangy fake cheese is being delivered. I never agreed upon these meals nor ordered these shitty meals. Hello Fresh picked these meals to be delivered to an incorrect address. I have moved since January 2026. Hello Fresh lying representatives will not refund my money they stole from me. Hello meals looks like slop, is slop and extremely cheap and unhealthy spolied ingredients. Hello Fresh meals and recipes suck and are gross and extremely over priced. I hope this company Hello Fresh goes under and is sued beyond infinity. Hello Fresh is slum of a food company, utilizes cheap expired ingredients in food products and meals. Hello Fresh meals consists of extremely unhealthy meals. I'm very sure when these meals are delivered to the wrong address o Monday. They will be unthawed and expired. Sick right! Right! I will use ever means and platforms warning other consumers of this fraudulent, lying, over priced, cheap foods and scam company Hello Fresh!!! Hello Fresh does not deserve a one star. Definitely a negative -(-)! read more

Hello Fresh - Hello Fresh very cheap white noodles in expired beef sauce and orangy fake cheap unhealthy cheese. Just absolutely gross! Not ever eat!!! - Food Delivery Services Near Me

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It is virtually impossible to cancel this service. I have spent two months trying to cancel and hours seeking help from the company's BOTS and Representatives. After all of that their sole suggestion is to contact my bank. read more

Hello Fresh is a company with no integrity. I was just checking out the site to see if it would be something for me. In order to see the meals you have to create an account and give your credit card. When you do this they automatically create an order for you. I decided HF was not for me so was cancelling the count. When I did this I noticed that there were items in my cart. So, I removed them. Within about 15 minutes I opened the account and closed it. The next day I noticed on my credit card that I had a charge from HF. When I contacted HF to remove the charge they said they could do nothing about it because I was past the deadline for an order that was placed to be cancelled. They would not budge. Do not open an account with company! Do not purchase anything from this company! Everything done was totally deceitful! Crooks! read more

I had used HelloFresh long ago so last year I tried it again. Every delivery had issues from missing ingredients, recipe cards or system glitches so I cancelled. I decided to give them another try yesterday (Monday) through a comeback promotion and chose my meals for what showed my first delivery to be May 8th and my total was around $136 and change. I woke up this morning to them charging my bank and changing my first box to be scheduled May 1st with crap meals wasting my first discount and free shipping putting my meals I chose now to $240ish. I called customer service to be told that since I didn't skip the delivery that would not show because Sunday was the cutoff that it would be my first box. I will NEVER use them again because it is clear they will not be able to provide a quality service. read more

Do not buy. 2 Boxes came..$32 each ...I was charged $130! Only 4 meals and 2 8oz packages of hamburger, mostly potatoes, onions , carrots, small packets of cheese and 35-40 packets of ketchup, mayo, and dressing, No broccoli or pasta for Cavatappi! No Ravioli, either for sausage and spinach ravioli dish. Rip off!! read more

This company is now a scam. Ordered a gift card for new parents. Confirmation came back with no number but with gift card usage restrictions. After almost 30 minutes on phone with customer service to cancel order was told that terms and conditions included NO REFUNDS. Will contest payment via credit card company. TY his is not the company it used to be. AVOID! read more

Crooks, criminals and thieves. After briefly visiting their website, we decided they were NOT a fit for us. WITHOUT ORDERING A DARN THING, we were sent a box of randomly chosen meals and our credit card was charged. Our credit card company is reversing the charge and prohibiting any further charges by Hello Fresh. This is blatant fraud. Additionally, the proteins included the unwanted and unordered box were leaking. The inside of the box was wet and slimy. We threw all contents out. Avoid this unscrupulous company! read more

Hello fresh, goodbye forever!! I placed an order with hello fresh and my order was to arrive the following Monday. I was notified that there was a problem and that my order would arrive the next day Tuesday. I received another notice that I would not get it Tuesday because my order had been lost. I canceled my account with them. They are not reliable read more

They have poor food quality. I was lucky if the ingredients lasted a week. They constantly delivered to wrong address. Then the straw that broke the camels back so to say was They left it once again at the wrong spot. Found it in mail room next day.... well they felt 5 dollars was enough credit for 80 box of rotten food.....never again!!! read more

Beware of time differences! Night Shifters Beware! So, I went on the site, entered my CC number, looked at the menu, found that nothing in the menu can my family or I eat. Went to the account/payment/subscription and Cancelled! My mistake. It was required to chat with an Agent in order to cancel. Why because my time it was, for example not exact, 1/2 2:59amEST order in 1/2 3amEST order cancelled. Yet for Hello Fresh it was 1/1 11:59pmPST 1/2 12amPST. That one minute changed it from 6 days to 5 days and unable to cancel without talking to someone. Contacted an agent, yet again the Time Difference was the problem because now I am contacting them on 1/3 because I contacted them after 3am my time, so in their logic it was two days later. Agent only pressed auto-responses, didn't actually care what I was saying, my emotional, mental, and financial upset. Just Don't! read more

Hello Fresh are nothing but incompetent. They provided the wrong items on my first order and could not get their system to honor a single promotion. They will make you spend hours trying to fix a problem with their systems that they cannot fix and ask me just to rest assured. With said statement there is nothing to rest assure since their actions shows that they don't care. PLEASE DON'T EVER WASTE YOUR TIME WITH THIS AWFUL SERVICE. read more

I logged into their sister website (Factor75). I was suspicious when they requested my credit card info even before I had a chance to see the menus they offered. Turns out I didn't order anything since I have dietary limitations. YET they went ahead and sent me a delivery of food that THEY chose for me (still to arrive) -- most of which I cannot eat! After complaining to their Customer Service (for over a half hour) they refunded the expense to my card. Be aware!!!!! read more

Honestly, they use to be a good company. However, the quality has gone down hill. They give less ingredients, seasonings, sometimes items are missing or some items will arrive spoiled. They also raised the prices. read more

I went on their website to see what kinds of meals they offer. They wanted my personal info (email, phone number..ect) then they wanted my credit card info and would not let me past that page to see what they offer. I did not give my credit card info. I left their website and tried again, thinking I missed some link that could have led me to the menu. I did not. What decent business would ask for payment info w/o showing their product first? Buyer beware!! read more

Ii registered for my first account yesterday and then I noticed I made a mistake because I went into the app and actually generated two accounts when I noticed I was being charged twice I called customer service to canceled one of my accounts and then the next day I noticed that PayPal is going to be charging me two times for the same box I contacted their customer service and they said more or less so sad too bad we can't see your other account. So I their customer service sucksI told him to cancel account and I'll never deal with this company ever again. read more

I received a bunch of ingredients without a recipe card or checklist what I'm supposed to get. I've spent two days on the phone trying to get somebody to help. I ended up just cooking the chicken and broccoli and throwing out the sauces. It would've been a hell of a lot easier for me to just make my own dinner and cheaper to order out. Their customer service is horrendous. read more

CHOOSE A DIFFERENT SERVICE!! We have been with Hello Fresh for numerous years, racking up 66 boxes ordered with them. Recently, we found a foreign piece of metal in our cooked meal. Now, I do understand things happen, but the way Hello Fresh handled the situation was embarrassing. Please know that if anything goes wrong, you will speak with a chat bot and then you will receive a link for a questionnaire. Super personal. Once we completed the questionnaire, we received an email that they were sorry and issued a $23 credit. No further investigation about what their clients consumed while the foreign metal was boiled with their noodles and in their food prior to finding it. Nah, $23 sounds good. "We care about your well-being and take these matters extremely seriously...NOT!" Just cut your losses and go elsewhere. Hello Fresh does not have your back. read more

There is a serious problem with the deliveries. The company says they cannot control what their contracted delivery services do. I have repeatedly had the boxes delivered to other people in my condo complex, and I have had to drive around the complex to find the box. One time, the delivery person could not find the complex entrance at all, and she contacted me by phone because she was last. I drove about a mile and a half to where she was to get the box. Today was the last straw, as the picture of the delivery indicated that the box delivered to an entirely difference place, that was clearly not part of the complex in which I live. The food is OK, but the delivery is impossible. read more

I started HelloFresh to ease cooking and help with grocery store anxiety and this entire subscription has made it more frustrating. I never get my orders on time, the freshness window is 48 hours yet you refuse to refund deliveries that I have received past 6pm on Thursday rather than Wednesday due to how uncomfortable I feel cooking and eating meat that has set that long. The customer service has been frustrating and no one seems to actually care what customers say, they just give prompted responses to close the conversation. Rather than ease my routines, HelloFresh has caused me to have to deal with customer service autochats, then go to the store which I planned to avoid with the subscription, with money I don't have for food because I've spend $100 that takes a whole week to refund, if the refund is actually processed once the support chat closes. Because I've also had several times where I've told I would be refunded and haven't been, but don't want to deal with the customer service lying to even try to get it back. read more

They don't let you see the meal options until after you've committed to subsuming. Wasted and hour of my time trying to find recipes without ingredients I'm allergic to. Nothing. Then my order was processed without any input from me and I had to spend significant time with customer service to cancel. Maybe one of the worst online purchasing experiences I've ever had. read more

Billing issues. Food was good and delivered on time, but billing practices are shady. Agreed and paid for a specific discounted first-timer rate and was billed double. Customer service said they separately bill for "premium" items but that wasn't made clear in initial billing. Why not include those items in intro bill so I could see total bill and make adjustments right away? They refused to refund the double charge so I cancelled service. read more

Complete rip off. They still sent me a box of food (with recipes I would never have chosen), and despite cancelling my trial subscription.

My experience with HelloFresh was incredibly frustrating. I was promised a first-time customer discount (50% off and free shipping), but it disappeared at checkout. After wasting nearly an hour with their bot and a support agent, the promo code they gave me didn't work--on multiple devices and browsers. Worse, I explicitly said I did not want to place an order and requested to cancel everything. Despite this, they told me a box was already "in processing" and couldn't be canceled--even though I was still within their advertised cancellation window. Now I'm being charged for a box I never agreed to receive. This feels deceptive and inflexible. They gave me a credit I never asked for, instead of solving the actual issue. I strongly recommend avoiding HelloFresh. Their system is confusing, their customer service is slow, and they make it far too difficult to cancel or get a straight answer. DO NOT USE THIS COMPANY. read more

This business is similar to Home Chef in that...if you have a problem (the wrong order, no order)...they don't give you a refund, they give you a "credit". I tried to use my credit...but they automatically applied a discount code. You can't use a discount code and a credit. I asked them to remove the discount code so I could use my credit. The credit will not cover shipping (this credit is for an order that *never came*...now I have to pay shipping to give them a second shot when really I just need a refund). So I (not intelligently) agree to pay the shipping to use my over $80 credit. I pick my meals. I'm paying $10 for shipping (to get my own order that I'd already paid for before....). Overnight, they added 12 more meals to my box that I did not order. I get up in the morning and see this in the app (no email notice). I immediately contact by chat. I receive auto replies over and over (the same replies multiple times from "people"). "It's too late you can't change the order outside the window" them "I didn't order this. Please cancel." Me "We can't cancel outside the window" them (the order hasn't even packed/shipped) I tell them to cancel my account. It takes two tries with two agents and repeated "can I offer you ____instead?" Finally cancelled I will have to dispute the more than $200 charge on my credit card....all for the "credit" I tried to use from the last messed up order. Do NOT use Hello Fresh. read more

Hello Fresh - The auto replies to try to make me stay. - Food Delivery Services Near Me

they suck didn't get my food on Monday which was the delivery date and no food on Tuesday either. no one to contact read more

terrible service hidden service charges hidden fees I would not suggest this company. There are no true discounts given. I learned this the hard way. read more

We are disappointed in Hello fresh we placed order as we do weekly we were alerted just now on Tuesday evening that our order was lost in transit. As a family that is busy working we use Hello Fresh to save time prepping meals. Secondly we will now have to wait up to ten days for refund. For the inconvenience Hello Fresh states in email will provide 9.99$ as a way of demonstrating appreciation not sure what that amount buys. Disappointed LD read more

The produce is a joke. The potatoes were so small and you were to cut them for making jo-jo baked potatoes. The green beans were not fresh, but old and past their time. Not the least happy with Hello Fresh. I paid for fresh produce and I got crap. Might as well shop for produce at Walmart for what they sent me. Plus the meal service is over priced for what you get. read more

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Just ordered my first meals with HelloFresh. Sent one correct Chicken meal and a pork taco meal. I ordered a tofu taco meal. I did double check my order receipt in case I made a mistake. I did not. I am a vegetarian and this does not appeal to me at all. I hope I can find someone who wants it. I have reached out to them twice, once from their website 2 days ago and a phone call to voice mail today. Bad start. I think I am done. read more

Terrible customer care. Getting a resolution has been impossible even though I was sent food with allergens that I can't use. No refund for $50+ of food I can't use. read more

There is a scene in Back to School where Rodney Dangerfield is having a final exam/academic evaluation. The econ. professor says, "I have only one question for Mr. Mellon... [dramatic pause]... in 27 parts!" Side note: if you've not seen this film, it is hilarious! If you're a foodie like me, you've seen many YouTube videos sponsored by HelloFresh. There is often a line about how the recipe cards have "6 easy-to-follow steps." They are not in 27 parts, but two to four things usually occur in each step. That said, one thing I found is that HelloFresh has a learning curve. Getting used to the recipes' structure and rhythm will take a box or two. Especially starting off, read the recipe card carefully before opening the paper bag with the ingredients. It helps to know beforehand to save half a cup of your pasta water rather than toss it and then realize, "Oh shoot! I should've saved it!" 37-year-old comedies aside, here are some pros and cons." PROS: + The meals are delicious - the veggies, proteins, sauces, and garnishes all combine to make something delicious! Even though I am not a fan of scallions or Brussels sprouts, I have enjoyed even these. + Once you acclimate to the recipes and flow, they are simple enough. Further, you'll be able to develop strategies to embrace 'mise en place,' like combining ingredients/spices earlier than specified so they are ready to go. + It is convenient! Disregarding price (more on that later), the only things you need to keep for these meals are salt, pepper, sugar, olive oil, cooking oil, and butter. + You learn a lot! I would say I am better than average for a man in his mid-to-late 20s who lives alone (and my salmon is to die for). However, I am learning something new with every box, including how to make cremas, pickled onions, good mashed potatoes, and a divine balsamic/tomato sauce! + Food waste is virtually eliminated: Cilantro is a great example. When I want to add it to a dish, I have to buy more than I need and then struggle to use it before it goes bad. With HelloFresh, I get only as much as I need, not more. The only leftovers I've had are small amounts of spices (which I use in my own dishes later). + Customer Service - While there were some unpleasant moments, such as when a box was delivered to the wrong building in the complex and a box not showing up at all, I've found their customer service to be okay. While okay does not inspire confidence, I do want to award points for being able to quickly get someone on the phone or chat. I need to say no more if you've had any business with Comcast. CONS: - Portion sizes: the pictures they provide are optimistic. Especially when it comes to proteins, the servings are much less than they would seem. As a man with a big appetite, I eat 1.5 servings for about half my meals. - Nutrition: While I appreciate the option of some "calorie-smart" options, most HF meals are 800-1000 calories each. This is partly due to the amount of fats added in cooking. Especially given the smaller portions, a meal can be 1,500 calories! - Cost: I understand that convenience comes at a price, but given what you get, $7.49 per portion is a bit high. While it is cheaper than going out to eat, I could buy the ingredients for at least half the cost and make myself a portion that's filling. - Variety: While there is a fair variety, some things quickly become unexciting due to repetition. Conversely, I've improved at making rice, mashed potatoes, and roast vegetables through practice. And to be fair, when it comes to grains, options even in restaurants are potato, rice, or pasta. - Plastic Waste: This depends on your faith in plastic film recycling, which is low for me. With many ingredients in a miniature plastic baggy, this quickly adds to considerable plastic waste. Though I realize there aren't many ways around this to have food safely packaged. read more

Hello Fresh was the first meal kit I tried (back in 2019 and part of 2020). I started using the meal kits because we were stuck at home (at the beginning of COVID), and I no earthly idea how to grocery shop or cook! I just know how to eat. Hahahahaha! With that premise set, Hello Fresh was perfect for me at the time. Meals were pre-packaged with recipe cards. I even liked that the garlic came already peeled. Recipes itself are easy to make and easy to follow. The app is really easy to use. I could decide what meals I wanted, what weeks I wanted to pause, and also cancel within the app. Pros: - Meals were tasty - Priced about $10 per meal - Easy to prepare Not exactly calorie conscious (meals were about 1000 calories (or so I remember)). ENJOY! read more

I don't think HF gets enough credit. For someone (such as myself) with ADD, OCD who gets overwhelmed at the thought alone of cooking, HF was a godsend. It seemed too good to be true but it was more a matter of convenience than anything. Delivered to you at the same time each week. You also have the choice to skip weeks and don't have to cancel your membership as there are no monthly membership fees. Everything is delivered on time and packaged neatly and portioned well. You could potentially argue that their serving sizes are small but if you choose the "fit and wholesome" option such as myself, it's actually in line with the serving size you "should" be eating. You do get to choose different styles of food like veggie only or fish only, calorie friendly etc. My only complaint is they should have more options for allergy restrictions or food preferences. Your girl does NOT like onions and I can't tell you how many bags we have had full of onions for over a month now. It's as if I have no choice in the matter! I digress. Still, someone with a lactose intolerance or wheat allergies, there are really no options to avoid cheese other than wasting if you don't use. Anyways, the actual recipes themselves are rather tasty. They give you instructions but sometimes the instructions do skip a step and you're just supposed to "assume" what to do next. It's not always a literal step by step. As a literal person, I need literal instructions. The affordability is great. For the quality of food, the portion size, the fresh veggies, it's been better than some of the items I get at the grocery store that are within line of price if not a bit cheaper. Overall it's much easier to cook, saves time from going to the store and also saves some money. Solid B+ read more

It takes about an hour to contact their customer service, either thru chat or phone. They have to provide a better way of providing service to their customers. read more

My son recommended HelloFresh and said that they deliver via FedEx or UPS to his home from the Newark, NJ Office. Mine came via Jitsu, a car delivery service similar to DoorDash but the box can come as late as 8pm, After my wife and I have gone to bed so I have to stay up for some deliveries. This last delivery, not only did they forget to put a recipe card in the box, but the ice had half melted and the condensation was pouring out of the bottom of the box! I called customer service and they said that they don't have a contract with FedEx nor UPS but my orders get shipped from the Newark, NJ HelloFresh office the same as my son's, but they won't ship FedEx to me! When I inquired about the meal card instructions, instead of mailing me a laminated card that I should have received, they sent me a PDF in an email and I had to print it up on plain paper myself! On top of that, when I asked to speak to a supervisor in Customer Service, while I was inquiring why my son can get FedEx and I can't from the same HelloFresh location, SHE HUNG UP ON ME!!!! TERRIBLE CUSTOMER SERVICE!!!! At this point, if things don't get any better, I am going wait until my third free box (which is not completely free) and my free gifts are sent to me, and then I am going to cancel! My advice to anyone looking into HelloFresh... DON'T DO IT FOR ANY REASON!!!! read more

This company started in Germany in 2011 and now delivers to 95% of Canada. My employer sent us a sample dinner to cook at home. I was very curious as I had never purchased a prepared meal kit before and have definitely seen very mixed reviews on several of the businesses that offer this kind of product. The meal kit I received was a dinner to feed up to 6 people. I chose the Butternut Squash Ravioli with Spinach Salad. I received my delivery the day it was due to arrive. Oh my .. this box is HUGE! This I think is what prompts me to value this product more as a luxury, or a learning experience for new cooks, vs. buying into the company's claims that this is the way to go as a society for sustainable eating. The size of the box that one meal comes in, delivered in a road vehicle to your door, just doesn't jive with the text all over it, to my mind. To that end, I wound up keeping the outer and inner boxes (yes, there's a liner box to protect the contents), and 3 of the 4 cold packs that are included to keep the ingredients fresh. It's a shame about the one cold pack being damaged. I decided they'd be great to keep in the cooler and I had to throw the damaged one away. As for the food and the cooking experience, it's quite nice. The order came packed as 3 sets of bags for some ingredients, 3 packages of the fresh pasta, and a lone garlic head rolling around in there somewhere. I was worried about the garlic when I saw it because it looked like it might have mould but it turned out to be fine. The spinach packages were all very fresh, as were all the other produce ingredients. One thing I found offputting was that you still see all the disclaimed "pantry items" at the bottom of the recipe list, and no suggestions for substitutions if you don't happen to have them. As an experienced cook, I found it more difficult to coordinate preparing the meal than I usually would. Having said that, the recipe card/page included in the kit is where the value lies for inexperienced cooks to learn, and have all the ingredients on hand. If I were to adapt this idea for someone I knew, I would say that it is far superior to watch a Gordon Ramsay instructional video, and provide the shopping list or the actual ingredients if someone really can't food shop for themself. Even then, I'd consider online grocery shopping from Walmart with the instructional video a better sustainable way to go than actually ordering these meals regularly. If that's not a concern, then I guess I would say this sample is more like 4 stars based on the food itself. Otherwise, it isn't something I would be likely to consider purchasing except as an occasional help for a special meal. read more

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Update: I was going to wait to update untily next box buy I'm STILL finding issues with my first box. Making my next meal I have wrong ingredients and the lemon provided is rotten. Thank goodness I have these items in my home already but jeeze ir REALLY defeats the purpose of a delivery service having to sub my own stuff. Seems I have to bring sure to have items in my house to sub in because the company is going to inevitably have screw ups. This is so disappointing. I was excited about using this service but it's obviously not worth it. Try a different meal delivery service. I can tell I'll be canceling sooner rather than later. I wanted to wait until after my second box delivery to review but after discovering the condition of the meal I was planning today I felt it was appropriate to review now. This is the second meal delivery service I've tried. The first was Purple Carrot which is a part of the HelloFresh Company. Like Purple Carrot, the biggest issue was delivery. Just like Purple Carrot my first box was delayed a day, arriving a day later than scheduled. I found that weird because the orders are confirmed and sent out a bit farther in advance than Purple Carrot. But package tracking and customer service for Hello Fresh was WAY worse than Purple Carrot. First the delivery service Veho they use has no information on their site regarding where your package is. It just says arrived at facility. Maybe it's because mine sat at the facility for so long that when it did start moving it just tracked 'out for delivery'. When I tried HelloFresh customer service all I was told is that it's at the delivery facility and I should wait until 8pm when they stop delivering. 8pm?! I dunno who's having dinner at 8pm but my day STARTS between 3 and 4am so by 8pm I've eaten and gone to bed. Turns out it didn't matter because around 6pm the day my package was supposed to arrive I got a text saying it wouldn't be arriving until the next day. When it arrived, it was around noon. The box was soggy and torn. I was a bit disgusted by the appearance but put everything away. I noticed the packaging for my market item (ready made braised beef meal) was also damaged. But I figured, as long as the product isn't harmed. I made my first meal which was steakhouse porkchops and was overwhelmingly satisfied. I don't like porkchops (or thought I didn't) but they were phenomenal! Today I planned on making my frozen meal, but upon opening the (still) soggy and broken packaging I noticed the product was also busted open. The plastic covering the meal was off and the plastic container was broken and busted open. I wasn't comfortable eating an open product so I threw it out. I'll have to find something else for an easy dinner tonight, which definitely defeats the purpose of having the ready made meal. But that on top of the horrible delivery issues and customer service response to my complaints was enough for me to feel the need for such a negative review. I'm still sticking to my initial plan of waiting until my second delivery to decide if I'll be canceling or not. If my second delivery is late I'm just going to cancel. While the meals are good, it doesn't relieve the stress it's supposed to if I'm not sure if I'll have to plan a meal for the night my box is SUPPOSED to arrive. Then to have customer service dodge questions about the delivery process and where and when I can expect my delayed box isn't my idea of convenience. But the meals are good. I've found the produce to be adequate. And the portions are fair for the price. read more

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This company is scammy. To look at their offers you have to add a credit card. I signed up because their ads say they offer Mediterranean diet options. When I got to the point to pick out meals, there were none. So I canceled my account. 3wks later I get an email and a charge hit my credit card that they shipped me a box of food. I contacted them to confirm my account was canceled, but they said it doesn't cancel the first box. Since I was stuck with the food they sent me, I tried it. The chicken pot pie recipe was gross, the chicken was pre-cooked and tasted like Campbell soup pieces, and the only vegetables for this dish was a can of corn and a bag of peas. The second recipe I "ordered" was the Beef Tenderloin with creamy mushroom sauce, they gave me all the ingredients but gave me the wrong recipe to follow... Overall the quality of the produce is nice, but the quality of meat is less desirable than what is available at Wal-Mart. They literally give you enough portions for 2 adults at a higher price than Wal-Mart. Not impressed. read more

HORRIBLE company that cares nothing for their customers. RUN AWAY! First box couldn't even use two of the meals due to rotten veggies. Called to cancel, and they still charged me $200 for another box! I called them the minute after being charged but was told they couldn't refund due to their 5 day policy. Trash company that doesn't care about you. read more