the best salesperson doesn't hard sell you, but rather does what's best for you…read more i just visited this store because i have an elderly dog who's started having a tough time on some surfaces. When I told Scott i simply needed something for a 13yo Pug, he response was "you had me at 13yo Pug" and walked me through a stiflingly hit warehouse the length of a football field knowing he wasn't gonna make a dime. THAT is what customer service is all about.

The installation and the carpet itself are amazing, and I'm very satisfied with the quality of the…read morework. We had two installers arrive, though they did not provide their names. The installer with dark skin was incredibly kind, respectful, and hardworking, and I truly appreciated his professionalism. Unfortunately, the lighter skin installer was extremely unprofessional. He used profanity throughout the entire installation and made several disrespectful comments. At the start, there was a miscommunication about the furniture needing to be broken down and moved from each room. Instead of discussing a solution, he immediately began complaining that it should have already been done and that it wasn't his responsibility. I explained that everyone in my household had taken the day off specifically to help move anything necessary. It wasn't until my spouse stepped in and asked that we work together on a solution that the conversation shifted. Even after a plan was agreed upon, my family and I had to continue listening to him make negative remarks about our home and belongings, including saying we had "shit everywhere" and that he didn't know what to tell the other installer because "everything was a mess." I later learned that this installer is related to someone in management, which may explain the attitude we experienced. Despite this individual's behavior, I was extremely pleased with the overall service and the final result.

I am so happy with the results!…read more I contacted a bunch of handymen via Yelp. Billy got right back to me, gave me a quote/estimate, he came out to measure everything, he bought me a new security screen door, installed it, and even helped me with another thing on my "to do" list. He stuck to his estimate, I paid, and he left. I am one happy camper and I will be saving his number and info. for any future projects. Thanks for your hard work, Billy!

Billy was very professional and easy to work with. He did a great job and is coming back to…read morecomplete more items. Highly recommended.

Huge selection. They loan out samples so you can see tile in your own home lighting. Glad I wentread more

If you are not able to find the tile you want....you will never find it! The staff is so helpful…read moreand knowledgeable which is the added bonus. We were able to buy everything we needed and we received the added bonus of being a Senior! I highly recommend you to stop looking all over and find everything you need in one spot! Marie & Jim Bainbridge

I had a great experience with Peter at Floor & Decor! He works in the design area but went above…read moreand beyond to help me. He helped me choose the right grout and then took the time to help me find all of the other items I needed for my project. He was extremely helpful, knowledgeable, patient, and made the whole process so much easier. Floor & Decor is lucky to have such a great employee. Thank you, Peter, for the excellent customer service!

Went to Floor & Decor to replace the floor at our beach house which was damaged last year by…read moreHelene. What a great / easy experience! Excellent selection, lots of service! I bought some beautiful tile for $1.99 / ft and started to stress over who would install it. You know who did? Floor & Decor did....or at least someone they were affiliated with. Figured that not only would the installer stand behind the installation, but so would Floor & Decor. Well, the install went perfect and the tile looked fantastic. Hats off to Floor & Decor!

Ok, it's been a few months since I had new floors put into my home. I wanted to wait and enjoy them…read morebefore I wrote a review. It took me a while to choose the right flooring and carpet for the bedrooms, but with the help and suggestions of Bill and crew it was a success! I love my floors and I'm still in shock on how beautiful they are. In my 60+ years, I've never had nice flooring. If there were any hiccups in the process, they were addressed immediately!! I can attest to that. It was also great that it all came within my budget!! Overall, I'm very very HAPPY and would recommend this company to make your home a beautiful home that you would be proud of. I know I am now.

I cannot say enough good things about Wholesale Carpets. They found a defect in the rug I ordered…read morewhen it was sent to them. They dealt with the rug supplier to make it right before they delivered it to me. Their follow through was exemplary. This is a family business and you can tell the pride they take in it. Highly recommend.

You get what you pay for! Don't do like me and try to find the cheapest bathroom remodel... It will…read morecost more in time and frustration in the long run, trust me. No really, trust me... After learning my lesson, I called Tilemason and Bobby showed up the very next day. We discussed the design, budget, and timing he was able to give me some great recommendations on materials that I hadn't even considered. A start date only 1 week out was set. He said it would be finished in 2 weeks, he finished one day early, and the quality is topnotch! When the budget allows, I'll be having them do my kitchen. There aren't many quality contractors out there, this is one of them.

Super responsive, and very helpful. Robert went out of his way to provide me with options.read more

This is our 3rd time hiring Christopher for a project at our house. I wrote a review for his first…read moreproject but did not for the 2nd or most recent, so I'm including both of those here! Most recently, he came to reinstall our new LVP on our 2nd floor. We (mistakenly) hired a different company to install the LVP (I didn't know Christopher did LVP as well!) and that company installed it at an angle. It looked terrible! Christopher came and very carefully uninstalled the LVP and baseboards to save as many boards as possible. He cleaned up the subfloor and added self-leveler, feathering it out to make it correct. He reinstalled it beautifully - and straight! As expected, he was detailed oriented and put in extra time to make sure it was done right. He even straightened up an angled wall which was bowed to ensure the baseboard sat flush. I also included photos from the bathroom he did for us in early 2024. He laid floor tile, wall tile, shower floor tile, added a niche in the shower, installed the tub and tub faucet! It all looks perfect and is still in great shape 2 years later! Not only is Christopher the best at what he does but I also feel comfortable having him in our home, even if we are not there. He's keeps us updated on the project timeline and is always friendly!

A contractor that listens! He makes incredibly thoughtful recommendations. This is his craft, not…read morejust his job. Christopher is so easy to work with and friendly. The quality is impeccable. So happy we found him. Wish we found him sooner. Tiles are so smooth and level. Grout lines are thin.

This is a great discovery absolutely great place! Good prices and they're willing to help…read more Gonzalo went out out of his way both times we visited here to make sure we got what we needed, he helped me pick tile the floor for the shower flooring for the area. I'm doing everything even down to the grout. He gives great Customerservice really appreciate his knowledge, his expertise, and his fun personality.. Highly recommend this place.

Hey, Just placed an order online and sent a question to Tile Outlet about the quoted High$$$…read moreShipping charges. A Ms Kendra Weaver got back to me by email and was able to reduce shipping by 50%. From $39.25 down to $20. If that isn't Great Customer Service, I don't know what is. Their prices on the Grout removing Tools that I bought were even a lot lower than the Big Box Stores. I like this kind of Customer Service. Gerard

Used Tiling By Bryan 13 years ago to lay four rooms of Travertine tile. EXCELLENT work,…read moreprofessionalism, courtesy, pricing. Final product was beautiful then and the same today. So much so I asked him to do two more rooms in identical Travertine (purchased again from Stonemart). Three days of work (remove old tile, lay new Travertine, grout it) and today it's finished and BEAUTIFUL.

Warranty issue resolved without any hassle. Everyone always has issues dealing with warranties and…read moreactually getting someone to come out and fix it. Flooring America did my flooring about 3 years ago and I had some minor issues with 3 vinyl planks cracking. Anne Marie came out right away, identified the problem and I had a crew at my house a week later fixing it, free of charge. Will and Kevin both did an awesome job and they earned my business for life. It's very difficult to find a company these days that actually stands behind their commitment and treats a warranty repair just like a brand new customer install. If you are looking for flooring - this is the only place to consider. Thank you Flooring America - you guys are amazing.

We just got new carpet in two bedrooms and it looks fantastic. Flooring America has been great from…read morebeginning to end. The carpet installers were professional and made sure everything was done right and cleaned up. If you need flooring, this is the place to go!!! Dave C.