Always fast and efficient service. And probably the most reasonably priced around. Always have…read morethem service my furnace and air conditioner, but they jumped in and helped right away when my water heater wasn't working.

We've used them before without a problem for our own home. This home is a parent's, during this…read moreterrible virus. The AC went out on one of the hottest days of the year, of course. I shot them an email when I found out, at night. Bright and early the next morning, Angie was on it. Tom was at the house shortly after. He fixed the most apparent problem, but then went hunting to make certain that was it. I kind of wish he hadn't !! It was going to be a system replace, lots of money we didn't have. Tom called me a few times, lastly saying, basically, "Let me try something," He ended up saving us thousands of dollars because he didn't give up; and, for that, I am very very thankful. Plus, the house was cool and livable within a few hours. Thank you !

When ever, have a H@V or pluming difficulty my first call. Problems are solved promptly…read more Have had them suggest more economical way to do a job.

Very helpful, prompt, Knowledgeable in all aspects of…read moreplumbing issues. Highly recommend.

I've had a number of plumbing jobs done by them, their work is first rate. The technicians are…read moreknowledgeable and polite. The reason I didn't give them five stars is not based on the quality of their work, but on the billing. My bills were often several times more than expected. Some of that is normal--one finds unexpected issues in an older house. My frustration was due to the office. Trying to get details from the office people, about either parts or hours, was like pulling teeth. They hated answering questions, often misunderstanding and overreacting to even a simply enquiry. In terms of parts: if they have to go to Home Depot and get parts, you will be paying for their time to get the parts. That's fine. But from what I could find out, there was also a serious upcharge on those same parts. This may in fact be industry standard, but to me, it seems like double dipping. I would expect to pay an upcharge for parts they keep in stock, but then, I'm not paying for the person's time acquiring the parts. Here, I was paying for both. (I'd recommend going with them to the hardware store and just paying for the parts yourself. The price different is significant.) In terms of time: Hours billed always considerably longer than I expected. Some of that is disposal, etc. But there was a time when the person left before completing a minor task. I had to call him back. It took some time before he returned. I was curious to know: Since this was the technician's mistake, did I pay for all that extra travel time? I never found out. I asked, not for the total hours, but for the times that made up those hours (clearly, you'd need to know the time frames in order to count the time?). Never got an answer. The regular office person refused to answer and finally passed me to her supervisor, who sent me a form email and then never responded to the actual question. Bottom line? If you want the job done well and don't care about details or cost, they're a great choice. I don't see myself calling them again.

They arrived the day after I called, supper friendly and thorough…read more My issue was epic but but they kept me will informed. Not only did they resolve my issue but found problems I did not know of or expect. They worked with me until insurance paid up. Never pressured me in any way. Very supportive!

The service could not be better. They unplugged a sewer line and and had it back together within a…read morecouple of hours of my call. The techs explained to my wife what the wrong type of bathroom tissue will do to a sewer system. Excellent work as usual from this team.

Professional, friendly and very knowledgeable,. Great service and would highly recommend!read more

I called them saying I was sure my vent on the roof was clogged. I've had this happen before . They…read morecame and checked everything but the roof vent. Charged me 150.00 fixed nothing and said it's your roof vent. Scratched up my toilet trying to unclog it . Said it was to cold to go on the roof today and would get back to me in a week. Never heard from them. Got on the roof myself and unclogged my vent.

I requested an estimate to put an outdoor floodlight onto the front of my porch. The man who came…read moreto do the estimate came the next day, but they were backed up about 2 weeks until they could get the work done. The men who came were professional and fast when getting the work done. My only complaint is that while they were working, they had to install a temporary outlet onto the line to use their heating machine so they could heat and bend the conduit. I thought that was nice to have an outdoor electric outlet, and it would have taken *more time* for them to remove it than to just leave it on and continue forward. My complaint is that they charged me $77 dollars for a half hour of "work" when it actually *saved* them time to leave the outlet on, as is, and the lady in the office would not hear what I said anyway, since the electrician himself said it would just be the parts charge, which was around $44, which is stupid for an outdoor outlet but whatever! So? Always go with what is in your bid, because if you step outside that they will make up mythical charges for "time" that was actually SAVED by leaving the equipment in! Crooked practice, if you ask me! Charge me to save your men time! BS!

So we have used them a few times before and never had a problem with their work. Then we did. This…read morecan happen. They came back and fixed the problem. They wanted to get it right. It really felt like they cared about their work. The follow up was awesome, earning an easy five stars. Highly recommend for great fast service and perfect work ethic.

We are new to Cedar Falls and a plumber who was unable to fit us on his calendar said the "only"…read moreplumber he would recommend was Tony's Plumbing. Dan the service manager and Tim and Austin were prompt, efficient and friendly. They installed 2 toilets, shut off valves for the kitchen and a bathroom faucet.