Mac Robinson was very respectful, patient, and easy to understand the information from. He spent a…read morelot of time explaining things to me. I had him come out and it went successful.

Sales, installation & repair guys have all been great. However, customer service is terrible. They…read moreneglected to pull permits. The President of the company came out during installation & introduced himself with promises of being available should I have any issues. Yet he was elusive & never took my calls. I love my panels but really need to stay on top of things. They do not monitor the panels closely once in operation as promised.

WHY IS MY BILL STILL SO HIGH!!! The AC doesn't work, and it's summer, so we are not using the…read morefurnace, which doesn't work anymore either. The promise of lower electric bills is not coming true!!

Kyle and Tate did a super job repairing my solar inverter. Kyle was very thorough explaining what…read morewas done and showed me how to check to see if my system was functioning properly. Gerald B

I am not the original owner, but purchased a house that has a 3 and 2 year old solar system(s)…read moreinstalled by MSS. Don't have or won't give an "Owner's Manual", don't/won't give warranty details, inconsistent responses and incorrect technical responses, and gets "annoyed" by the multiple emails you send because they don't actually answer the questions in your email. Getting the solar switched to my accounts went pretty smoothly as well as initial conversations and questions. I am an engineer, so I like to understand how things work. In my defense I asked for an "owner's manual" that may explain the specific installation - which would have saved a ton of the conversation. I also asked why the two apps (Enphase vs Solark) shows over a 30% difference in production, which the sales person shared generic explanation several items such as line loss and conversion loss, etc. but nothing specific. The solar panels are on my roof and the "line" is like 20 feet to my basement and its not conversion lost because the Ephase app reports in AC and goes into the AC side of Solark. Most solar people I know are very in tune with their electrical production numbers, so I would think this level of discrepancy would be clearly understood. It was things like this that made me not really trust MSS. Then the leaks started happening. Leaks for 2 years in 2 different rooms, every time there was a melt. At first I thought maybe it was ice dams, but it even occurred in the winter when there was no ice build up yet. I asked if there was any warranty or what it was, but never got an answer..instead I got like 6 emails and quotes for a water leak test. Again - MSS - I only experienced leaks in the winter. Not during rain...so not sure what a water leak test would achieve. All I asked of MSS was what was their warranty (if any, since I am the 2nd owner), as I did not want to void any warranty. All I got in response was another suggestion for a $450 water test for leaks (once the weather was warm enough) - however, the leaks only happen during the winter melt and not during the summer rain. I ended up paying thousands to a different contractor to look into my leaks and even had them remove the ceiling of my room with the leaks. Ironically, the contractor happens to do work with MSS. They opened the ceiling up and found what they told me was obvious evidence that the Solar panels were causing problems. So I reached out to MSS and explained to them the "findings" and let them know that I had paid to open my ceiling up and asking if they would like to send a supervisor over to take a look. The response was really weird: No response for like 3 days, then I get an email or text saying that an appointment for a leak test has been scheduled. Again..it doesn't leak when it rains, only in the cold. then a few days later I get an email from some middle management guy. He didn't show any empathy nor did he even discuss my offer to come take a look. Instead - apparently he is a keyboard warrior and is able to do a thorough analysis and came to the conclusion that the leaking was due to pre-existing conditions because the unsecured wood blocking and rusty bolts were not "MSS standard operating procedures". This guy is the first trades person I have ever met who prefers to assess from a computer instead in person. He than questioned why I insist that MSS did an improper installation since my house rafters were 24" on center. I pointed out to him, that my rafters are actually 16" on center, and had he come and take a look, it would be pretty obvious. Also, the set diagrams that MSS drew up, shows over 17 Flashfoot2 installed not on the rafters. Again, he responded that those diagrams are merely suggestions and incorrect - which is interesting and I might have to check with my local building permit office. He stated that this will be the end of communications unless I want to pay for them to investigate...again I'm flying blind since they won't send me what the warranty is. And so I responded with a thank you and asked if I can at least get the warranty information if any...to find out I have been blocked. Finally got an email saying my warranty for installation is only 3 years and expired. I presented evidence that the contractor I paid for (who by the way actually works with MSS...lol) told me. I'm clearly not in a money grab, being that I've already paid thousands to investigate the leaks myself...because frankly even having a civil conversation with MSS is a chore. I just always like to give a company a chance to do the right thing.

(BS) they do not provide enough power it cost 250 a month to pay for the panels and my DTE bill is…read morestill up there. and i just had a micro inverter die i have had them for almost 2 years. the warranty covered the part but not the labor i am told. so with no info i have to climb up there and do it my self. we are in march my bill DTE bill last month was 300 like it is most of the time 240 to 300 so i now have the 250 for solar + 300 for DTE. don't waste your money . for full system cost 60k

We're 12 months in to having solar panels sold to us by Michigan Solar and Roofing LLC. We are now…read morelearning they in no way will offset the cost of our electric bill, as promised. This means once the loan kicks in this December we will be paying more than our previous electric costs. Their practices are completely non-transparent; they only tell you what they want you to know in order to make a sale. We were told the panels would "pay for themselves" which is clearly not going to be the case. We get little to no production in the winter months. That's the overall problem - the "over-production" through the summer months are supposed "offset" of our winter bill with credits. However, we have received no credits. Our electric bills have still been higher, meaning the combination of our electricity costs + loan payment will be higher than what we were previously paying. To date we have not received any credits toward our electric bill due to solar production, which began last August. We have attempted to contact them, but the last we heard from them was in April. I continue to send messages in hopes someone will respond. In my messages I have also included photos of our electricity bill AND the solar production via Enphase. I have proof in a Facebook messenger chain explicitly stating from their employee we should not be incurring any charges for electrical usage. Shortly after threatening legal action we received a bill from loan provider Mosaic "suggesting" we pay over $6000 on our loan by Aug 11, 2023. Our panels were installed last August, payments are not supposed to start until December 2023. I have requested that they take the solar panels down, reimburse us for the costs already incurred, and cancel the loan. Someone needs to regulate how information is disseminated on using solar power in Michigan because this definitely feels like a case of just trying to sell a product without disclosing extremely important information.

this company Blue Raven Solar has been recently acquired by SunPower. They bounce checks to the…read morecounty for permits invest zero money in project completion provide little to no follow up for homeowners and do not provide any relevant Customer Support. They just invest in the sales process to close deals and get paid their commission from solar panel manufacturers and then I they run from the deal.

Worst customer service once you buy your salesman is gone. Mine was Christian Nickel and he…read morebasically lied showed misleading documents and when the system didn't perform he walked away and told me it was my problem. Them sent me to his manager Tai Renfro who promised to get to the bottom of it and did nothing and a week later sent me to customer service. So stay away from this company unless you want to get false promises and poor customer service.

I cannot say enough kind words about Jeremy McTaggart. He not only gives extremely fair pricing but…read morehe is there for you when you need him! We had him install solar power in our off grid property in Tawas. We have continued to hire him for additional work in Tawas and even for work at our house downstate in Bloomfield Hills. In our Bloomfield house he figured out an EMF hotspot that no one else could fix, and even found additional errors along the way that he corrected that were serious fire hazards from previous installers. He is brilliant and knows everything about electricity and solar, old-school electricians couldn't do what we were asking and Jeremy was the one that delivered, he can figure out anything! It's not often you run into such a genuinely sincere and fantastic human being such as Jeremy. He is definitely our go to guy for anything electric as long as he is in business!

Jeremy goes above and beyond what's asked of him. Fixed previous contractors mistakes and got our…read moresystem working properly. I have had a lot of bad results until we found him. Don't waste time with other companies he is all you need!

Installed great system on my place. Super easy and well prepared. Would recommend for sure!read more

Low pressure sales, I had a couple questions so Anand was happy to come out a second time to…read morereasses and update the proposal. Very nice and professional crew. Reasonable pricing and good communication.