Want to provide positive feedback to the installers of my new solar system by Kevin V, Devon R,…read moreSeth B, Tait B, Tony G, Evan Y, Christian S and Karl H. Arrived on time and efficiently installed the system despite some unexpected technical issues.

I am not the original owner, but purchased a house that has a 3 and 2 year old solar system(s)…read moreinstalled by MSS. Don't have or won't give an "Owner's Manual", don't/won't give warranty details, inconsistent responses and incorrect technical responses, and gets "annoyed" by the multiple emails you send because they don't actually answer the questions in your email. Getting the solar switched to my accounts went pretty smoothly as well as initial conversations and questions. I am an engineer, so I like to understand how things work. In my defense I asked for an "owner's manual" that may explain the specific installation - which would have saved a ton of the conversation. I also asked why the two apps (Enphase vs Solark) shows over a 30% difference in production, which the sales person shared generic explanation several items such as line loss and conversion loss, etc. but nothing specific. The solar panels are on my roof and the "line" is like 20 feet to my basement and its not conversion lost because the Ephase app reports in AC and goes into the AC side of Solark. Most solar people I know are very in tune with their electrical production numbers, so I would think this level of discrepancy would be clearly understood. It was things like this that made me not really trust MSS. Then the leaks started happening. Leaks for 2 years in 2 different rooms, every time there was a melt. At first I thought maybe it was ice dams, but it even occurred in the winter when there was no ice build up yet. I asked if there was any warranty or what it was, but never got an answer..instead I got like 6 emails and quotes for a water leak test. Again - MSS - I only experienced leaks in the winter. Not during rain...so not sure what a water leak test would achieve. All I asked of MSS was what was their warranty (if any, since I am the 2nd owner), as I did not want to void any warranty. All I got in response was another suggestion for a $450 water test for leaks (once the weather was warm enough) - however, the leaks only happen during the winter melt and not during the summer rain. I ended up paying thousands to a different contractor to look into my leaks and even had them remove the ceiling of my room with the leaks. Ironically, the contractor happens to do work with MSS. They opened the ceiling up and found what they told me was obvious evidence that the Solar panels were causing problems. So I reached out to MSS and explained to them the "findings" and let them know that I had paid to open my ceiling up and asking if they would like to send a supervisor over to take a look. The response was really weird: No response for like 3 days, then I get an email or text saying that an appointment for a leak test has been scheduled. Again..it doesn't leak when it rains, only in the cold. then a few days later I get an email from some middle management guy. He didn't show any empathy nor did he even discuss my offer to come take a look. Instead - apparently he is a keyboard warrior and is able to do a thorough analysis and came to the conclusion that the leaking was due to pre-existing conditions because the unsecured wood blocking and rusty bolts were not "MSS standard operating procedures". This guy is the first trades person I have ever met who prefers to assess from a computer instead in person. He than questioned why I insist that MSS did an improper installation since my house rafters were 24" on center. I pointed out to him, that my rafters are actually 16" on center, and had he come and take a look, it would be pretty obvious. Also, the set diagrams that MSS drew up, shows over 17 Flashfoot2 installed not on the rafters. Again, he responded that those diagrams are merely suggestions and incorrect - which is interesting and I might have to check with my local building permit office. He stated that this will be the end of communications unless I want to pay for them to investigate...again I'm flying blind since they won't send me what the warranty is. And so I responded with a thank you and asked if I can at least get the warranty information if any...to find out I have been blocked. Finally got an email saying my warranty for installation is only 3 years and expired. I presented evidence that the contractor I paid for (who by the way actually works with MSS...lol) told me. I'm clearly not in a money grab, being that I've already paid thousands to investigate the leaks myself...because frankly even having a civil conversation with MSS is a chore. I just always like to give a company a chance to do the right thing.

CBS Solar came recommended by a few people and they lived up to expectations. They're a solid crew…read morewith solid costumer service. Thanks CBS Solar!

From the owner: Our team at CBS Solar is proud to be a local family-owned business. We provide quality solar…read moreenergy installations in our local community. Our focus is rooftop and ground mounted solar arrays with or without battery backup systems. From the smallest system for your home to the largest system for your business or farm, CBS Solar has the experience and knowledge to do the job right! We take great pride in making sure each customer receives the finest service, care and products and are committed to providing superior products for commercial and residential solar projects.

OMG, what more can I say, no utility bills for over 5 years. They are very professional and are…read morevery easy to work with. Sweet prices, I'm HAPPY

Choosing Save USA Sun Solar Power was a great decision! Their installation process was seamless,…read moreand their staff was friendly and professional. If you're looking to save green, I highly recommend USA Sun Solar Power.

From the owner: Not only will our energy-efficient and reliable solar panels provide your home or business with…read morerenewable energy, but they can also help you save on your energy bills. USA Sun Solar Power is dedicated to providing customers with the highest-quality products in solar panel technology. Our experienced and knowledgeable staff will take the time to understand your specific needs to ensure that the perfect solar panel system is designed for you. We are proud of our environmentally friendly approach, which harnesses 100% clean, free renewable energy from the sun!

Posting here in case anyone is looking for information: it looks like North Coast Solar was…read moreacquired by Michigan Solar Solutions. The business line will redirect to this entity. To get a human being on the phone, hit option #1 (service for an existing solution) to get onboarded with the new team. Services and communication when they were active were great. There was no communication of the changing of hands, however.

So to be honest I have wanted to go solar for a long minute. With me only being 32years old and…read moretaking care of three kids and my wife on just my income I thought I was not able to do this. When I have spoke to Jimmy and for him to come out and explain how much I would save and how much I could reduce the mean energy company from getting my money was worth the effort. To have him look at what the other companies were trying to sell me and being honest on what i should get this made tons of sense. I just can't wait to have them install my new panels and start to take control of my energy cost. I'm looking forward to see what the future holds. I would highly recommend them any day of the week. I will update once everything is done. So second update. The panels were installed on September 30th and it looks great. Jimmy texted me to let me know what time I should expect the installers to show up. He even informed me that he would show up him self a little bit latter in the day to check on everything. They started around 9am in the morning. They introduced themselves to me and let me know what they were going to do and what to expect. As the day progressed they kept me informed and also were awesome to show me what they were doing and asking if I had questions on anything. My kids were watching them through the windows and everyone was so cool that they waved and smiled at my kids. Jimmy even showed up talked to me and what was really cool was to see that the owner had brought everyone lunch. They finished up around 5ish and picked up all of there stuff and made my place look like it was when they left. By far this was a awesome experience with the owner and the crew. To see everyone happy and enjoying there work that they do is amazing. Thank you guys for everything you have done for my family. I will highly recommend you to everyone I know.

My fiancee and I decided to go solar because I was tired of paying high Consumers bills with my…read moremeager salary. I had heard of this company, their customer service, and their product. Basically everything was positive so after doing my research and reading reviews I contacted Danielle. Folks, no money out of pocket up front and they pay for everything to get you installed, up and running. I mean your permits and everything. Did I mention the 30% tax incentive? My electric bill through Consumers is usually $70 a month. My solar payment is $72 when I add that incentive to my balance (without adding it, the payment would be around $20 more). So you are bill swapping AND paying for your panels with the same payment. And no, a portion doesn't go to electric and a portion to panels. It's all one!!! Now, I ask you, HOW CAN YOU AFFORD TO NOT get solar to save you money but you will also help our environment. Help me to help our world be a better place with the BEST COMPANY for solar!!! Any extra power that you produce and cannot hold in reserves gets sent back to Consumers and you get credits for it. I'm not sure yet if they buy it back from you or if it offsets your gas bill. However I can't wait to find out!!! You WON'T REGRET YOUR DECISION, I promise you that. Thanks for your time, Debra Butler Bath, Michigan

From the owner: We provide the best prices on Solar in Michigan with a 100% customer satisfaction rating. We use…read moreonly the best equipment and stand behind our installs.

Absolute Solar was awesome to work with. We began exploring going solar by meeting with three…read morecompany reps and Absolute stood out quite clearly in all regards. There was no sense of being pushed or manipulated. From our research before the meetings we had a number of questions as to various options and they were all answered clearly and in as much detail as we needed. It was also clear that the company was committed to furthering the growth of solar in its own right, not just to further their sales, which matched our own values as well. In fact, there were some parts of their service (such as monitoring the system) which were included at no additional charge while other companies were going to charge a fee. Once we committed to their proposal for a ground-mounted array, which was our preference as well, things went very smoothly. They gave us a clear overview of how the process would go and someone was always available whenever we had questions. We have dealt with several different people over time and not one has been less than completely helpful and invariably friendly. Shortly before the first day of installation there was a problem getting the exact panels that had been quoted. Absolute Solar arranged substitute panels which were a slightly higher grade at no additional cost. We even got a little bump in productivity as a result! The installation itself went off without a hitch and on schedule (or if there was one then they just fixed it and we never knew about it). When the final approval came through from Consumers Energy we literally flipped a switch and we were in business. It has now been over a year and a half and the benefits have been very clear from the start. Our first three months bills decreased by a total of $400. Now,18 months later, we have not paid an electric bill in over a year and still have well over $300 in credit to get us through the rest of the winter to the more productive months when we can accumulate credit again. We will be converting our remaining gas appliances--particularly the stove--to electric over time for more savings and there even is enough of a "cushion" for an electric vehicle in the near future. We have been thrilled with our new situation and look forward to the continued benefits of going solar! We are equally certain that Absolute Solar will be there for us whenever we have a question or concern.

Absolute Solar is a wonderful company that was easy to work with throughout the project. They made…read moreevery step easy and explained each step of the process. After a couple of years, I wanted to add a few more panels and again every step was easy, the workers were efficient, cleaned up after themselves and were always polite and pleasant. Thanks for such a wonderful experience!

I own a home in Battle Creek Michigan and am selling it on a land contract...The new owner signed…read morewith Climax and installed solar panels on my home and the finance company filed a lien on the panels...I feel that was illegal since the new owner did not have title to the house. the cost of the monthly payments was greater than the regular electric bill... bad investment for him

Climax solar came solar panels took forever for the electrician to come back out put the box on…read morethe side of my house right in the walkway. My daughter hit her head. They to move it. They did not install it correctly on my resulted in a major leak also they owe me more solar panels because they did not correctly system for my I find out they went for embezzlement so my on my roof and everything else is out the