I am actually reviewing the owner Jackie from my past experience where she used to work, before she…read moreopened Verbena Cove. I no longer live in NY, but I am a big fan. Jackie is a very talented massage therapist, listens intently, and has helped me immensely. I have major back, nerve, and spinal issues that cause severe pain. Jackie was phenomenal at getting to the pain and giving me respite from the pain. Those who have this type of issue know that not all massage therapists are equally talented... or talented at all. I recommend Jackie. She reached out to me to ask if I could give a review, because I know her abilities and it is so hard to know if a massage therapy place is worth the $... Spending money on a bad or "okay" massage is a waste of time and money. This is a recommendation which I can give without reservation. From the photos I have seen of her new business, she has done an extraordinary job of putting together a very high end, calming environment... to rival some nice upscale spas I have been to. I wish Jackie all the best in her business... she deserves to do very well. I just wish that she was located within 100 miles of where I moved to! This is not a typical massage therapy chain, and I am sure you will appreciate my recommendation after you go the first (of many) times!

Jackie is a true professional,I went in to her today with pain in my lower back, walked out leaving…read morethe pain with her. Job well done

Everything about Clio is so wonderful! BOTH Allie & and Ali are amazing, patient, talented &…read morehelpful. and Alyssa's facials are top tier!! 10/10 would recommend to everyone who is looking for a relaxing massage or rejuvenating facial

I've had three fantastic massages at this place with Ana. All three were 90 minutes at a cost of…read more$100. Each time I left a $20 tip, (which is 20%). Today I was told by the woman handing me a water that next time I should leave more of a tip!? I said three times that it was 20% & left utterly shocked & confused. I have always tipped min of 20%. I have never been asked to leave more before. Is this some 'happy ending' place I'm unaware of?? I found her statement to be absurd & unprofessional. Perhaps they should pay their masseuses more money!? Sadly because of her commentary, I won't go back.

I had visited this spa last year but was told it was under new management so I decided to try it…read moreagain. What a difference! The place was renovated completely and has a beautiful ambiance--warm, inviting and spotlessly clean. The staff were extremely friendly and my masseuse was very talented. I had a fantastic experience. I will definitely come back often.

The session was great, and I left feeling refreshed. The oils they used smelled wonderful. My only…read morecomplaint is that the appointment started later than scheduled. Still, I recommend it.

BUYER BEWARE!! I have tried several times throughout the past 4 years to discontinue my…read moresubscription. I have been disputing the charge on my Chase account as well as contacting the Rocky Point, NY establishment to cancel the account so that I would no longer be charged. I have gone down there 5 times from October 1-October 20 to ask to have my membership terminated. Each time I am told that the manager is either not in or on a conference call and cannot cancel the membership at that time but will call me back. I have never received a call and continue to be charged for the service. I have attached photos of the documents I filled out for the 5th time on October 16, 2024, yet am still being charged for the service on October 21, 2024. Sadly, now that I am looking into this, I see this is a standard practice with this business. Be very thoughtful before you sign this contract.

I've been lucky enough to have massages around the world and, without question, the massage I…read morereceived at Spa Suite 4 is the most therapeutic massage I've ever experienced! Ruth is a very caring, dedicated wellness disciple and massage practitioner. My session was personalized, and she really took the time to explain her ethos and her approach to wellness and massage. She also listened to me and my concerns about my chronic sources of pain. Most importantly, she focused on those areas during the massage. I was so grateful to receive the care and consideration I did. So much so, that I knew I would have to purchase a massage for my husband in addition to future sessions for myself! Thank you very much, Ruth!

I already booked my 3rd session before I opened up Yelp to leave this much needed 5 star review…read more Ruth is so kind and her massages have me floating in space, I love it! My mother and sister go to Ruth as well. I always recommend her when people mention to me that they want or are in need of a good massage. The next session is my first 75 minute session and I can't wait! It's going to be much needed.

I've been seeing Ana for a long time, and she is an exceptional healer and hypnotist. She is kind,…read morecaring, and truly knows what she is doing. I always feel comfortable and respected during my sessions with her. She is professional, values her clients' time, and I have always had a very positive experience. I highly recommend Ana.

Ana is still working and doing a very good job Ana helped me a lot I spoke with Ana recently and…read moreconfirmed she is still open and accepting clients I highly recommend Ana she is excellent

Kerith is an amazing acupuncturist. I went to several, and was fortunate enough to find her. She's…read moreextremely in tune to what you need. She's been a tremendous help to me, and I highly recommend her. Mia

Someone with your phone number keeps calling my phone . Someone probably hacked your phone…read more Thanks for the update

I have tried to make an appointment by phone, but it goes straight to voice mail. I left my name…read moreand number and no one ever got back to me. I called for 2 days with no luck, so I went elsewhere. Was able to make an appointment and was extremely satisfied. I live with constant back pain and after one session, all tension and aches were gone. Will definitely be going back!

Upfront, I never even made it into this place. It is too bad, I was looking to do a multitude of…read moretreatments but I was immediately put off by the woman Kathy who answered the phone. It went like this: Me: "Hello I was wondering how much an ear candling session is?" Kathy: "Its 50 dollars and lasts about an hour" Me: "ok thats great; and its both ears I assume right?" Kathy: "yes" Me: "and I was wondering what kind of cones do you use there"? *****a few seconds of silence*** Karen: "Did you want to book an appointment?" Me: "perhaps but I just had a few questions fir.. **interrupts** Karen: "We use regular paraffin herbal infused ear cones" (she sounds annoyed so I skip the other question I had) (at this point her cold way of speaking told me I am not going here) Me: What is your name ma'am? Karen: Karen. Me: Do you perform treatments Karen? Karen: Yes I said thank you for your time and hung up. My mother and aunt are both massage therapists and I have worked in spas and salons in the past. This is literally the opposite of how to grow a client base. Please...somebody tell me I am wrong and the place is wonderful...Maybe there are nice calming personalities there? Otherwise my search continues because I felt stress just from trying to book at this place. I go out of my way to make sure people are comfortable and all questions are answered in my field of work. It is just basic manners let alone the fact that there is competition who will, if you will not.