Top-notch company. Excellent customer service works around your schedule. Employees are great. We…read morehad a porta potty delivered and they worked around our day and time that worked best for us. They even started earlier just to accommodate us.

I hate to leave this review, but would hate even more for someone else to go through what I went…read morethrough with them. I hired them on a handshake. They completed the first phase of the work. When I complained about them making permanent changes in the structure of my home due to changes in the installation of my plumbing without consulting me, the owner became abrasive and wouldn't listen to my concerns. In short, he didn't do what he said he would do and also refused to do what I paid him for. They drilled holes in brick walls and ceilings where the plumbing was not supposed to go and also bent copper water lines by laying heavy gas lines on it. I waited a few weeks, hoping he would calm down to where I could reason with him and I paid the 1st bill in full, even though he overcharged me for gas line (he had me pay for 100' of line, when less than 50' was needed). I put a letter in with my check, hoping he would read it and hear what his customer's concerns were since he was so unreasonable on the phone and in person. He sure cashed my check, but refused to come out and finish the work we had agreed to. So, I hired another contractor. The person I hired did a fantastic job, came out right away and finished the job how I requested it to be done. The new guy even took the extra gas line i was overcharged for and told me he would use it somewhere else and would give me a credit for it-very nice. I don't know if maybe it was because I am a female or if he is like this to everyone, but I was absolutely not respected at all by this establishment and as a result, I will never call on them again. Such a terrible shame in such a small town to be disrespected like this. I was truly disappointed, mostly because a couple of my friends highly recommended him to me and I would have never guessed this would happen. Now, I am stuck with repairing the damage they left behind as well.

From the owner: Commercial and Residential Plumbing. Septic install.read more

My sinks had a slow leak and these guys were able to set up a quick appointment. They will give a…read morefree estimate, even for making the trip out. When they discovered that the repairs required only a slight tightening of the connector, they only charged me for the service fee. They didn't try to make up fake issues to drive up the cost of the bill, like some other plumbers might. They are extremely professional, honest, friendly, efficient and just genuine people. I highly recommend calling them for any plumbing issues. I will certainly call them again if I ever have any plumbing issues in the future.

They quote a reasonable price upfront and charge you a RIDICULOUS price at the end…read more They charge 250.00 an hour. Drew B. from Performance Plumbing: Msg from owner: "The rest of the cost is for the other materials, labor costs, insurance costs, taxes, credit card processing fees, fuel, tools, and knowledge."

We hired Prairie State Plumbing and Heating to repair clogged sewer lines at my parents house. It…read morewas late in the day when we called and we really weren't expecting them to be able to make it for a few days; however, the crew was there bright and early the next morning accessing the situation. They ran into some issues with tree limbs blocking the lines and had to bring in special piece of equipment to resolve the issue. The owner himself showed up to assist and make sure everything was in order and done right. On top of the outstanding crew, the price was very reasonable for such a huge project and the work was done right. I would highly recommend Prairie State Plumbing and Heating. I have no complaints whatsoever. They are a great company to do business with.

Doug has always been professional, courteous and responsive. He explained everything involved and…read morecompleted the job in a timely manner.