Service level, 2 associates working. One with an extended customer. Other couldn't look up my…read morepurchase history. Once I found what was looking for ( headlight) I waited for someone to come unlock the item I needed. Both associates went to the commercial desk to process a drivers commercial order. As I strode at the end of the aisle waiting for service. I gave them 15 min to come help. I finally left and went down the street to Advance where I was in and out in 5 min. I understand being short staffed but not having an awareness of customers waiting is not acceptable, considering the store has everything locked up and is no longer self service.

I Came here for a new battery. Tajh was so helpful in explaining my options and making sure I…read moreunderstood. She was super sweet and extremely patient bc I didn't know anything. I will definitely be coming back. The staff here are super kind, professional and knowledgeable. #HappyCustomer

Battery was dying so I pulled in and asked the guy at the counter if he could help…read more He brought out a battery tester and concluded that it was dead. $150 later and I was back on the road. The only hiccup was that he brought out the wrong battery initially and I had to go back in and do an exchange.

I know everything is different during these global pandemic times but this location did not handle…read moremy problem in a professional way. I have always been a fan of O'Reilly's but I will not be going back to this location. Hopefully others who go have a better experience...

Kanan was very nice today when I needed a new battery to buy and be changed. He helped replace it…read morefor me and was really friendly. He did it in an fast orderly way with great service!!

The staff was very friendly and helpful! Not only did they get me all the products I was in the…read moremarket for...they made sure to give me the best deal (all sale items)! I highly recommend!

Return policy is horrible! I ordered a tailgate for a 68 F100 one as a guest never received a…read moreconfirmation number nor a shipment date, also funds were not removed from purchasing account. So, I opened a Dennis Carpenter Account and ordered another tailgate surprise I receive a confirmation number and shipping date. I received the confirmation tailgate than two days later I receive another tailgate I called Dennis Carpenter explaining my situation they stated the purchasing as a guest they cannot guarantee a shipping confirmation number it is up to the customer to contact Dennis Carpenter. Also, to return the tailgate I'm responsible for the shipping fee of the tailgate, even though I did not get a confirmation number. I'm very disappointed is there return policy quality of product is excellent I think I might be do business elsewhere. Business like these should that care of people trying to restore classic cars.

I purchased a header panel for my 1976 F250 bed and was extremely satisfied with the product. The…read morefit was perfect and the care taken for shipping was very responsible. Dennis Carpenter's panel was slightly more expensive than most competitors, but was well worth the additional expense and care taken for safe shipping.

All your parts needs can easily and happily be taken care of at this location. Service is both…read moreinformative and inviting with a smile. I've always been loyal to NAPA because of their stellar reputation and customer service forever it seems. This location has a bright ray of sunshine to greet you at the counter and I told her I wouldn't hold it against her that she's married to an Ohio State Buckeye! There's always room on the WOLVERINE side of life for transfers!!!

Always great service and helpful employees at this location. Have started coming here regularly…read morefor my auto parts.

Not a single thank you or anything I should have went somewhere else to purchase my car cleaning…read moresupplies it would have been cheaper and maybe some decent customer service.

I just had the worst service ever by 2 employees inside of this AutoZone that they had me screaming…read moreand cussing at the top of my lungs at them. Michael G and some retard named Sheldon !!!!!! I walked in politely and simply asked them.." If I could bring my battery in to be tested and charged ?? They then proceeded to ask me where was the battery was it in the car under the hood??? I was like excuse me ??? One said is it in the car I said yes he then ask me Under the hood ???? What ???? Excuse me sir did u not hear what I ask ??? I'm looking at the both like they crazy ??? Then Michael says yes to my blank stare that I can bring it in. So I get the battery Michael test it says it too low to test , then looks at me and I'm looking at him , they it click I can put it on the charger ....ddduuuuhhhhhhh........ He printed my ticket and told me it would take about a hour. I said ok thank you. But b4 leaving I ask the both of them did I ask the question wrong cause I couldn't understand why they would think that the battery was under the hood of the car ??? Sheldon goes on to say some blah blah blah stuff to me that didn't make any sense and then I asked him, can't u just say that u didn't hear what I ask ?? He rolled his eyes at me and I left. Not even 20 minutes later , Sheldon calls my phone and tells me that my battery was no good and I could come pick it up ??? Whaatt ??? That fast ?? I told him that I knew that they were gonna do something like that because they ain't like that I questioned them about they ignorance . So I go get the battery, talk to a handsome nice professional black guy with a salt and pepper beard and told him the situation . I was upset but he was listening to my vent patiently and understanding. Then Shelon walk from the back when he hears me talking and stands in the area we were talking mumbling under his breath to another customer about me. I question him and he starts talking smack now the both of us are going back and forth in the store, I'm clearly upset about the whole situation from jump and her Sheldin is arguing back and forth with a 55 year old woman and cussing at that. I told him nit to worry about what I was doing with the Bice guy and take care of his customer in front of him but nnnoooo he's still talking smack at me and cussing. The worst service ever. Sheldon is a trash of a man and customer service. But to the guy that took care of me and carried the battery out to my car in the rain and apologized for Sheldon and Michael Gs buffoolery . I appreciate u and they need more of u .

Today the mercury shot up to 103 degrees, but the incredibly friendly, energetic and helpful…read moreassociate came outside of the comfortable air conditioned store, eager to help and provide fantastic customer service. The check engine light popped on in my car. Within five minutes he had given me the free diagnosis. He printed out a price and details for the part, so I could comparison shop with my mechanic. The check out process was the kind in which your purchases are itemized in the customer facing card reader. This way you know exactly what you are paying for. Maintaining a great attitude, I was rang out with a handsome, friendly smile and profoundly professional care. Yes I wrote it. It was a mercilessly hot day, but never too hot that quality, chocolate doesn't look good. Seriously, there are a few ways to save: They have a loyalty card. They have a number you can text to earn $5 off any purchase of $25 or more. They have sales and rebates. Auto Zone is clean, parking is plentiful... And service is great! In a sea of auto parts store, for every good reason they stand out.

I am strictly an Interstate Battery person. I've used them in all the vehicles I've owned and do…read morenot use any other brand. You will pay a little more. But there is no substitute for your car starting up at all times. They also have a good nationwide warranty that I utilized out of state once. I've come to this location about 2 - 3 times. Didn't know they existed, as I was driving all the way down to Woodland. Good service. Got a little pushback when I attempted to use my 10% off Yelp check-in. But after a phone call, it was cleared up, which allows for a positive review. Certainly plan to return as the need arises.

Battery discharge light came on BMW. Bought a battery from this store , didn't have it installed…read moredue to store not having proper equipment.Took battery home, had Hendrick BMW install and test, problem was a module, not the battery. Tried to return battery a few days later. Store does not allow returns. Next battery I buy will be at Walmart, Auto zone or Advance. There cheaper and they allow returns.