Nelson Tile - Review of Kitchen Countertop Installation…read more We worked directly with Chris Nelson, owner of Nelson Tile, for the installation of new quartz kitchen countertops. Our experience raised serious concerns about both workmanship and professionalism. Installation Issues From the start, Chris incorrectly measured the backsplash, resulting in a two-piece installation rather than a single seamless slab. He claimed the transition would be unnoticeable -- the photos tell a different story. One piece is already pulling away from the wall. Other reviews describe Chris as skilled with laser measuring, but that was not our experience. The visual difference between a single slab and a seamed installation is significant, and Chris offered neither a solution nor any cost reduction for this error. Material Quality Chris purchased the material from a distributor he admitted does little business with. Within just three months, we noticed significant chipping on both the edges and countertop surfaces. Chris sent his brother-in-law to repair the chips with filler. He acknowledged this was unusual and said he had seen it once before with another client, categorizing it as faulty material -- yet when we raised our concerns, he simply accused us of being hard on the countertops. For context, we replaced 15-year-old laminate countertops that had zero marks or chips. Over the following 18 months, we continued to experience additional chipping, hundreds of scratches, and pitting across the entire countertop surface. We eventually switched to plastic plates out of concern that any ceramic or glass contact would cause further damage (see photos). Attempted Resolution I had Chris return to the house. It was clear he was reluctant to acknowledge faulty material, but after some pressure he agreed to have the distributor conduct an on-site inspection. The distributor was professional, photographed the damage, and reviewed it with his team. The following week, I received an email from Chris stating that the distributor had agreed to provide a replacement slab at no material cost -- but Chris quoted $6,500 for installation, excluded sink removal and reinstallation, disclaimed responsibility for any damage to finishes, appliances, or cabinets, and required that we agree not to post any negative public statements or reviews about Nelson Tile. Summary Based on our experience and the lack of professional accountability, we strongly recommend considering alternative companies. When you invest thousands of dollars in a kitchen remodel, you should expect quality materials and skilled installation. Unfortunately, neither was delivered in our experience with Chris Nelson. We will have the replacement material completed by a different installer.

Terrible experience - buyer beware. This company cares about one thing - getting your money and a…read morelot of it. They could give a hoot less about quality, craftsmanship, nor client relationships. So many things went wrong on our project - it would take pages and pages to list but some of the most important problems include: - failing to follow the plan laid out clearly in the paperwork to the extent that they had fish our remnants out of the trash to finish the job (this was admitted to us by their manufacturing tech) - damaging our countertops prior to installation which was confirmed by the company that make the slab and refusing any form of compensation for their error - charging us for something their sales person told us they could do but ultimately could not - blaming us or our contractor for a lost palette of tile that ultimately when I applied pressure they found in their own warehouse I could go on and on and on. When approached about the problems the owners were defensive and rude. I will never use this company again and our neighbors who used their contracting service had a similar experience. I agree with Victor M. Buyer beware....this company could care less about quality or customer satsifaction.

David Hanlon (owner) is a delight to work... Professional, communicative and produces a high…read morequality product. Highly recommend.

Leading Edge Stone and Tile is by far the best choice for custom countertops in Central Oregon. For…read moreour extensive remodel, we went to a couple of the shops in town with impressive showrooms and were shell-shocked by the cost estimates. A contractor suggested contacting the Hanlons and we are so glad we did. Kevin joined us at EleMar in Redmond for help in selecting the granite for our kitchen and we used Leading Edge remnants for our bathrooms and laundry room. Their state-of-the-art measuring tools led to perfect installation. Dave and Kevin are so pleasant to work with and are true professionals at a very reasonable price. We cannot recommend them highly enough.

Tony does a fantastic job from start to finish. He takes his time and truly care and it shows. The…read moreend result is absolutely phenomenal. Thanks JMC for a fantastic job.

JMC Stoneworks did an excellent job on my kitchen - replacing the island and kitchen countertops…read moreand backsplash. They were easy to work with, had great communication skills and did a quality job. I'd highly recommend them!

I can't say enough good things about Apex Stone Care and owner, Jesse Harms. Jesse has done some…read morebeautiful grout repair on my slate shower and tile tub! I was very impressed at how natural it looked after the repair. I am even more impressed with the remodeled kitchen window sill in my home! The wood sill, which was part of the original construction in 2003, was a very poorly thought out design. It overhung the granite rise from the countertop, and nearly touched the faucet, causing it to get splashed with water when using the kitchen sink, and eventually damaging the wooden sill. Jesse took the four extra 12" granite tiles the builders left, matched them to the rise tiles, bull-nosed one edge, and when the work was completed, it looked fantastic! Every time I see it, it makes me smile! Such a difference from the tacky wooden sill that was built originally. I am so very happy with the quality of Jesse's work, and his professionalism. I highly recommend Apex Stone Care for any type of stone or tile work!

I can highly recommend Apex Stone Care for cleaning granite and travertine. My floors are…read moretravertine and had become quite dirty in the kitchen area, Especially the grout. When they were finished the floors looked like new! So very pleased with the outcome. Thank you

I was very nervous going here after reading the reviews and was prepared to encounter some rude…read morepeople. Was I wrong or what! They were incredibly friendly, knowledgeable and eager to help. They answered all of the questions I had and guided me to a great option. They cut the wood to the precise width I needed and had it ready that day. He even loaded it into my minivan. I will never go to home depot for wood again. The price was better and the wood was much nicer!

I'll be honest and say I was quite surprised by Hardwood Industries. Generally, specialty stores -…read moreif they exist at all - in our small town are more limited in selection. I'd expect to travel to Portland or maybe Eugene to get what I need. Think Asian markets. Which is not to say Hardwood Ind has all the wood species a major market hardwood outlet would carry, just that it has quite a few. In perusing the selection for a project, there must have been a couple dozen varieties lined up nicely in the racks, with the warehouse holding the bulk stock. In terms of service, top notch. After we checked in at the front desk, Zack met us at the warehouse door and showed us the species racks, gave us a brief description of what they had and left us to browse, checking on us every couple of minutes to see if we needed anything. After we made our choice, he was right there to take us to the back warehouse to make our board selections from the pallet, which had quite a lot of quality pieces. A couple of minutes doing that, getting a ticket with the particulars, having the boards loaded in our vehicle, paying at the front desk and we were good to go. Efficient, friendly and helpful. Prices are reasonable too.

We're completing an extensive remodel with a large house and Jonathan Stewart and his crew did an…read moreoutstanding job - we're very happy with the quality of work. He's easy to communicate with, kept the work site tidy, and got the job done on time. Check out his Google reviews too!

Cannot recommend. No attempt to wear a mask. Not interested in our project. Not helpful at all.read more

We found out about Exquisite thru a friend-of-a-friend. Solid hickory floors in our new bungalow…read morein Bend had been thoroughly 'enjoyed' by renters for quite some time and Exquisite did a beautiful job on schedule, leaving the house almost as clean as when they got there; not typical of refinishing at all. Most importantly, the floors are quite simply gorgeous. I only wish our previous floors had been redone by Exquisite...thanks, Andy, Barry, and the crew!

Excellent craftsmanship! Tom and his guys are awesome! Great prices, great service, great product!read more

We LOVE our new garage floors!! Tom did an awesome job, and we couldn't be happier! He is a great…read moreguy, and he is so easy to work with. He was also very responsive, honest, hardworking, and fair. He also does quality work. I highly recommend!