Dr. Purcell and her team are always accommodating, patient and kind. I've been taking my pets to…read moreher for many years. She has helped us through several crises and all the ups and downs with our furry family.

Dr. Jennifer and her team were amazing and got Doug in right away! Also called when they had a…read morecancellation to get him earlier. Dog with lots of issues and had never seen him before. Listen to total history and were quick to help where they could! From the receptionist to the tech to Dr Purcell, they were all top knotch! Thank you all For helping Douglas!

Searched very hard and read a ton of reviews trying to make a decision on where to take our dog…read more They were very welcoming and they care about your pet. A good feeling like we used to get years ago at another vet in the past. It is good when you leave feeling like you made the right decision. Very thankful I found them. Everyone there was extremely nice and helpful.

Absolutely the best veterinary clinic in Baldwin County! The staff is exceptionally friendly and…read moreprofessional! Prompt! Caring! An all around great experience! They my dogs and myself with genuine compassion and care! They will definitely be by first call. I would like to personally Thank Them on my packs behalf! Kudos! You deserve it!

Very grateful for Dr. Amy and the staff at Elbereta Animal Hospital. Initially, when moving to…read morePensacola, I went to another vet clinic but did not feel welcomed. Here we felt very welcomed and the staff and Doctor were kind, professional and their prices were reasonable. I highly recommend this lovely family-run animal hospital to anyone who loves their animals, and wants to feel supported in their animals welfare!

The staff have been amazing & have quickly gotten me in when needed…read more Dr. Dehart has been with my dog Molly & I through a very difficult dx & decision of euthanasia. I've not been through this process before & the staff & this dr walked me through everything as if they were holding my hand. Explaining every in detail to me. All are very kind & sympathetic. I highly recommend their care. They truly do care about your animals AND how you're feeling as well. Thank you Langston Animal Hospital for making this awful euthanasia experience bearable.

During the holidays, my tuxedo cat, Jasper, began showing signs of illness. On Jan 2nd I brought…read morehim in to my regular vet because he was very unwell. They were fully booked and busy, so I was referred to Langston. I called and they were able to see him at 4pm. I went truly thinking he was fine. That they would look at him, prescribe some antibiotics, and I would have my baby back home and fine in a few hours. His test results were not good. He was very sick, more than he had been showing me. I was a wreck. I still am. I was alone with my mom on the phone with me. By 6pm that night I had lost my baby. I am now $1k in credit card debt. Which doesn't seem like much, but for me it is. The tests I had done on him I would do again. I wanted to know as much as I could before making the decision to end his life. The doctor was very clear on how expensive these tests were, for which I'm grateful. But there was a lot of upselling involved in that conversation. Not to mention the amount there was when it came to cremation decisions. I asked for one thing extra when they were taking him away to do his prints for me. I wanted his whiskers. They were long and pretty and such a big part of his personality. The nurse, who's name I can't remember, was kind and hugged me and promised to put his whiskers in with his prints. 2 months later and I have not received his prints or his whiskers. USPS can't do anything without a tracking number. I've called several times. Had them look in the back several times. Told them I need a tracking number but no one can provide it. Now, I am moving states in less than 2 weeks and still don't have them. They seem exasperated with me on the phone. I had to watch the cat I've had since I was 16 years old die on a cold table in a sterile room. My best friend through the hardest times of my young adult life. He took a piece of my soul with him that night and I just wanted that piece of him to keep. I wouldn't recommend this vet to anyone at this point.

Everyone here is super friendly and will treat your pet as their own. It's always sweet how the…read morefront desk remembers our pups when we walk in. Dr. Kasey has taken great care of my boys every time she sees them. They're super transparent about pricing and give you different options without pressuring you to choose the most expensive one. For what I've been through with my elderly dogs, I will always go here.

I've used this vet since 2019 for baths and yearly checkups for my lab. They have always been…read morerespectful and helpful other than body shaming my overweight lab, I've always been willing to go back, until my last visit. The problem started when I made my appt. I adopted two rescue labs from an owner who could no longer afford to take care of them. I was all but told I could not bring them for wellness check and shots without previous records. I made the effort to get what shot records the previous owner did have. When we came for the appt the dogs were a little difficult to control and in hindsight I should have brought them separately but I just didn't think about it. I was thinking they needed up to date shot records so I did not get in trouble. So no staff volunteered to help with the unruly new rescues. But another customer volunteered to help me with the dogs until a room was available. After the checkup I waited at the desk for probably 20 minutes before I could check out. Dr Andersen was working on a treatment plan which is all well and good but I just needed to pay and put the dogs in the car. All the while while waiting to pay, the labs I'd rescued were unruly and the same customer was again trying to help me control the dogs who wanted to explore the front office, back office and say high to all the staff. Once I'd paid, Turns out one lab decided not to voluntarily get back in the car and created a rather chaotic scene for about 15 minutes. The dog had to be put in a muzzle which in all fairness cost about $5. Because the dog was so upset and actually kind of scary snarling at me his new owner along with snarling at staff who did come to help finally, I ask if I could have the muzzle, leave it on until I got back home. Then I could drive home safely. And get the dog to calm down. I was told by Dr Andersen that no if I wanted a muzzle I could go buy one at the store. I did offer to pay after all I wasn't expecting a handout but regardless the answer was no. Go buy my own muzzle. Again folks these are on Amazon and eBay all day every day $5. This visit to the vet visit just cost me over $300 so shouldn't have been an issue either way. Final straw. It Also turned out one of the labs had heart worms. In spite of the rudeness relating to the muzzle I decided to move forward with heart worm treatment which included 30 days of antibiotics. So called the same receptionist who said I needed previous vet records for the dogs to be seen, I called to get the antibiotics and was told Dr Andersen was off and I could pick up the medicine when she returned. There are at least 3 veterinarian's in this office. Problem was it was close to the holidays and I was scheduled to work the next several days so could another vet get the antibiotic script ready? Phone call ended and She was gonna check.....but she did say that I'd waited til now, so what difference would a few more days make. she called a few more days days later after Dr Andersen returned to tell me my script was ready. I was at work. So at this point I decided I needed a different practice to help me with these rescues. And a vet and a receptionist who have better customer service skills.

I've used Bay Animal Clinic for 9 years now. They are always so welcoming and caring. The girls at…read morethe front Heather and Jackie are always so friendly. I recently had to put my Labradoodle Maverick to sleep and they made a really difficult situation as easy... as possible. Dr. Dixon was amazing with Maverick. She made sure he was comfortable on top of a fluffy blanket, sedated him so he wasn't in pain or anxious while I said my goodbyes. As she administered the meds, she whispered beautiful things to him as he drifted off to his final sleep. I was so thankful to have this experience with Dr. Dixon And ALL the staff at Bay Animal Clinic. Also, thank you to the sweet vet tech who made sure Mavi had the cutest candy corn bandana on before he left us.

This place is a great place to take your pets too to be treated special and be taken care of with…read moresuch compassion and caring. I highly recommend for your pets needs!!!

We arrived in Perdido Key for our annual monthlong visit when our Basset/Beagle mix developed some…read moreblood in her urine. The Lost Key Clinic was able to see her next day and determine we were dealing with a UTI. Antibiotic prescription day after and she is doing well. Super nice staff and vet explained everything and was genuinely concerned for our pet's health. Great people and I highly recommend

We have a place in Perdido but only visit every now and then. My pup was sick and I was looking for…read morea vet. Lost key was the closest place to where we were staying, but I noticed the reviews were a little over three stars. After reading the first low-rating review , I realized they were trying to review a spa. Geez. The second low-rating complained of the animal clinic charging them for a full exam when they only needed a rabies shot. According to state law, no animal clinic can only administer a vaccine with no exam. This says more about the dog owner than it does about the animal clinic. The other reviews were amazing so I brought my pup in. The front desk, vet-tech and vet were all phenomenal. Extremely personable. Got on the floor with my dogs and gave them treats while they examined Mac. My dog usually shakes when we go into the vet, but he did not this time. He was completely comfortable. I can't say enough good things about this clinic. We had a solution for my dog in about five minutes and now I have a quick fix for my dogs digestive issues. Thank you so much to this animal clinic for their amazing care with us!

'm writing this review to share my experience as a longtime pet parent and someone who came to this…read moreclinic hopeful, trusting, and truly liking Dr. Powe in the beginning. In early visits, Dr. Powe was personable, complimentary, and seemed invested. However, things changed significantly when my dog developed recurring urinary issues. After multiple rounds of antibiotics, I was told during an appointment that an ultrasound showed "a mass on his bladder wall." She recommended to come back in 10 days for a confirmation ultrasound. I returned and another ultrasound was performed. She then came back into the exam room and stated, "it's still there" and that it had become "more prominent," and that it might require a biopsy. She discussed the possibility of TCC (a form of terminal bladder cancer) and said there were good medications now a days for managing it, which of course caused me tremendous distress. I was referred to a specialist at MedVet in Mobile, Dr. Bercovitch. He reviewed my dog's case, performed his own diagnostic/lab tests and clearly stated he did not believe it was TCC bladder cancer and that no mass was visible. I cried out of sheer relief as I had already begun to grieve Henry. The emotional toll of the previous diagnosis discussion had been intense. When I expressed concern and confusion to Dr. Powe, about the sudden change in diagnosis and lack of clarity, I was firm but not disrespectful. I did say that "my dog is not a science fair project" and that "I no longer trusted the direction of care and would be transitioning my dog elsewhere after his current treatment ended." Several days later, I received a certified letter in the mail to my house. I did not get a call, follow-up, or conversation from my last message to her. The letter formally ended the doctor-client relationship. It was abrupt and shocking, and to this day I'm not sure why I was treated this way besides questioning her diagnosis. Another recurring concern was that during nearly every visit, I was encouraged to purchase add-ons such as probiotics and fish oil sold through the clinic. I didn't need a sales pitch, I needed medical expertise, clarity, confident, and steady care for my dog. I am not leaving this review out of spite. I am leaving it because pet owners deserve transparency, trust, accountability and emotional steadiness from their vets, especially in moments where serious diagnoses are being discussed. I followed every direction I was given, bought every medication or supplement recommended. I took my dog's health seriously and expected the same in return. Henry is my child. This experience left me shaken and disappointed. I hope it helps others make informed decisions about where they seek care. I've attached photos to show that a biopsy was recommended and the certified letter sent to my home.

Dr Biles is so smart and caring. He is a great vet ! I would recommend him for all of your pets…read moreneeds