Let me start off by saying that the receptionist was absolutely lovely. After that, it was all…read moredownhill. Let me preface this that 8 years ago we had used a real estate agent from this company when we were looking for a house 8 years ago when coming from AZ to TX. We called, we sent property addresses over. We flew in, we met, we went to some 20 houses over 2 days, got qualified for a loan, and bought a house. Was quick, easy, friendly and went like every other house Id ever bought. Something between then and now has changed. We called on a Fri afternoon and the lovely receptionist took some basic info and then we got a callback from some kind of intermediate person who took all the info like the properties we were interested in, what our current housing situation is, what we wanted to see, what we wanted to do, price points, etc. Then Fri evening we got a text setting up an apt to meet Carol the real estate agent on Sat morning. Now granted, all of the conversations we had had up to this point centered on the belief that we were going to be meeting with a real estate agent so that they would be setting up times for us to be shown the properties we were interested in. That was soon to become apparent this wasn't to be the case. When we sat down with Carol, it quickly became apparent she had no idea what was going on, as she started asking us questions like how many bedroom house we were interested in, stated that we had a price cap of 850k, which was the price of one of the homes we were interested in, but wasn't our price cap of another that we had told the intermediary, and was talking over us when we were trying to correct her. Finally asked her point blank if she had even looked at the houses we had sent, and she said she didn't because she hadn't had a chance since she was on "her time." Then the pamphlets came out of a worn and well used gift bag, and the sales pitch started, how we'd have to sign on for 60 days, so we got up to leave. She coaxed us back begrudgingly and now quite skeptical, said it could be only for a day, but then she started telling us that no one will show us a home unless we're pre-qualified. Argued with me about it even. Now I've bought a few properties in my day, even currently have an investment property I purchased 3 years ago, and this has NEVER been a problem. I can get qualified, not just pre-qualified, in under 24 hours as a very well qualified, asset heavy purchaser. But she just wanted to argue about it, seemingly more concerned if she was wasting her time, not listening to us, arguing with us, and trying to rope us into a contract with her company than being interested in providing a valuable and quality service to us. It felt like we were in a used car dealership than in a real estate agent office. As I told her, I dont beg people to take my money, and I was expecting a $25k-$39k service (would have been her comission) but instead I got someone who didn't do any homework, was completely misinformed, argumentative, and was sales driven instead of service driven. YMMV, but I do not recomend, as I've NEVER seen a real estate company run like this. When we left, I called a different real estate company, sent over addresses, provided all the info, and was immediately set up to be shown the houses, as it should be, with none of the problems I ran into with Shine Real Estate.

Horrible customer service! Ms. Brown was unprofessional when contacting me back about viewing a…read moreproperty. She became almost irate when I informed her we did not plan to use a realtor. She was condescending and rude when I attempted to explain that we would use an attorney.....stating well they cant show you the property. I wonder if the owners are aware of how they talk to potential clients and costing them how many potential sales........I think ill let them know.

After a 12-year relationship with Colonial Property Management, we are appalled by the level of…read moreunprofessionalism, property neglect, and suspicious financial activity we discovered upon our return to the area. 1. Total Property Neglect & Abandonment Our property sat vacant for 2 1/2 months without a single effort from Colonial to list or rent it. When we finally demanded the keys to inspect the property ourselves, the office was in such disarray it took multiple visits over several days just for them to "locate" the set. Once inside, the reason for their delay became clear: the home was completely destroyed. 2. Failure of Oversight Despite their own inspection photos showing three dogs on the premises, Colonial failed to collect a pet deposit or enforce the lease. The result? Biohazards: Dog excrement was left in multiple rooms. Structural Damage: Carpets were torn to shreds, walls were riddled with holes, and the outdoor fencing was left collapsing. Filth: Sinks and tubs were clogged, hair product was stained into the walls, and the home was left in a condition that can only be described as "trashed." 3. Evidence of Fraudulent Billing This is where the negligence turns into a serious legal concern. Colonial had the audacity to bill us over $1,000 for cleaning and repairs they claimed were "taken care of." Because they assumed we were still out of state, they didn't expect us to walk through the door and see that zero work had been performed. Furthermore, our investigation into the vendors they "hired" revealed no legitimate business records or uniform registration for these entities. It appears Colonial is charging owners for maintenance performed by "phantom" companies that do not exist or are not properly licensed. 4. Security Failures & Theft Under their "watch," our washer and dryer were stolen from the premises. Their inability to secure the property or perform routine check-ins directly resulted in the loss of our appliances and thousands of dollars in property value decline. 5. Avoidance and Cowardice When I attempted to address these issues, the manager Ethan went into hiding. I called four days in a row; each time the receptionist promised a return call that never came. They are happy to collect management fees for 12 years, but they disappear the moment they are caught in a lie. Verdict: We are currently 500+ hours into a DIY restoration just to make the home livable. If you are an out-of-town owner, GET OUT NOW. Demand metadata on every photo and verify every contractor they claim to hire. We believe this company is not just inept, but potentially operating with criminal intent. Can we give the minus starts??? Avoid Colonial Property Management at all costs.

So they took over from our last company around April of last year. I wish we had the option to move…read moreout with the management change if I knew this was going to be happening. Amber- a "manager" repeatedly gave us incorrect information that we relied on, which ultimately cost us money ( cleaning/ carpet issues). But the most serious issue was her attempt to charge us $1,400 (a full month's rent) even though we only lived in the unit 8 days during the final month of our lease. When we questioned this, she became defensive and attempted to intimidate us into leaving. Tried to get buck & kept repeating " close out can handle that when the time comes". So we stayed, located Ethan- the owner, ourselves, and he confirmed that we did NOT owe that amount. This situation should never have escalated and shows a serious lack of professionalism and competence of the staff under him. This behavior from her has even happened over the phone. Next, a staff member named America was particularly unprofessional. We called for clarification on the charges on our deposit & she had a consistently poor attitude when I repeatedly told her why I was calling & asked multiple times if I can talk to someone above her, was unhelpful, and my fiancé was ultimately hung up on while he was attempting to request a manager after my call with them ended. This behavior was inappropriate and escalated an already frustrating situation. They then proceeded to email me after we called them saying we "threatened" and had "hostile behavior towards staff" and threatened to call the cops on us if we were to go to the office to speak with someone. All we wanted was clarification. Nothing threatening or hostile was ever said to those people. Yes we had an attitude & we were upset from the consistent lack of communication and lack of respect but we never said anything out of line to them to make them feel "threatened". After living here for TWO years with a baby, we were also charged $150 for "paint touch ups" for items that clearly fall under normal wear and tear, including door contact marks, tiny chips on sharp wall corners, and minor scuffs. These are normal signs of long-term occupancy and cannot legally not be billed to tenants. * Pictures below show what they sent me " in regards to the paint charge" Another thing. Management Access Policy: We were explicitly told during our call about the charges, that according to their policy, tenants are not allowed to speak to a manager or even an owner at all. We were informed we could not speak to management over the phone or email, and when we asked if we could come in person, we were told no -- and that if we showed up, we would be turned away. This policy is unreasonable and appears designed to avoid accountability entirely. How are we not allowed to talk to managers or employees of a company? When has that ever been a policy of any place of business ? Communication overall is superrrr unacceptable. You can never reach anyone by phone, everything is "email-only" , and responses are delayed or ignored. When you do get a hold of them, they push you away or hang up when you start stating your issues. Especially when they know they are wrong. Tenants are then left without any meaningful way to resolve disputes. Between misinformation, intimidation tactics, inaccessible management, unprofessional staff behavior, and questionable charges, this company is extremely poorly managed. I can honestly say this has been the worst experience with a company i've ever had. I strongly advise prospective tenants to look elsewhere. Wish I can give them ZERO STARS

Working with Lauren for the second time was the best decision we could have made for our home sale…read more We first worked with her when we bought this house, and after such a positive experience then, there was no question about who we would call when it was time to sell. The current Texas market presents some unique challenges, but she navigated the entire process with expertise and steady guidance. Her knowledge of the local landscape and her strategic approach were instrumental in getting our home sold. If you are looking for an agent who is dedicated, experienced, and truly has her clients' best interests at heart, we cannot recommend Lauren enough!

I could not have asked for a better listing agent to sell my house in the craziness that is the…read morehousing market right now. Lauren is THE best!! She is very knowledgable and knows how to market your house to potential buyers. I worked with Lauren very briefly as she listed and sold the home QUICK!!! She was there every step of the way and I could not thank her enough! If you are looking to sell your home, I highly recommend Lauren!!

I don't understand how you're even in business. If I'm calling to inquire about what rents are…read moregoing for and you can't even give me a ball park and your response is that that's only information for your clients, how do you expect to bring on new clients. I gave you a specific address with bedroom count and condition is turn key but still reluctant to provide market knowledge as the "professional" in the area....

It's not the best or the worst company; it's just average…read more A few things I don't particularly like about this company: 1. Shared maintenance fee - I believe taking care of normal wear and tear situations should be on the homeowner & not the tenant, especially when I know I'm not doing anything to purposely damage the home. If I were a homeowner, I'd incur all costs associated with normal wear and tear of my home. With this company, I have to pay every time a maintenance person comes out to repair an issue that likely existed before I rented the place. It just seems like another way to nickel and dime tenants already paying exorbitant rent prices and just trying to keep a roof over our heads in this terrible economy. 2. No contact with the office after 12 - You can't reach anybody in the office after 12 and have to wait the next day BEFORE 12 to be contacted by company staff because everyone is out "checking on properties" after 12. What kind of company doesn't have a receptionist in office to answer phone calls during business hours or some other type of communication portal where tenants can reach staff for general, non-maintenance related questions/issues? Then, when you do speak to someone, sometimes you don't get a thorough explanation that helps you understand what you need to do as a tenant or a response that seems like the company cares about you as a customer or person. If I could've found a comparable rental with a different company within the short amount of time I had to move, I would've. I believe there are better options out there when it comes to rental companies.

Where do I begin.... Well, Carmen is by far the best individual not only for all of your real…read moreestate needs, but as a person as well! She is always going over and beyond to assist you in whatever matters or questions you may have. My husband and I knew we wanted someone in real estate who was not only caring and considerate, but who was also extremely informative about just about anything. We are truly grateful to have found a person like Carmen. If you need an all around five-star agent; who can get your house sold quick, I would look no further because Carmen Colon is the one!

Carmen Colon was our Real Estate Agent! She is be FAR the best Realtor we have ever had! She is so…read morecaring, listens to all your needs, and is very much to the detail! She is fast paced, has GREAT advice, and is a very great business woman! I am so happy we found Carmen to help us find our home! She made it feel like such a breeze, and did everything humanly possible to make it the best possible experience! Her husband George also is fantastic! He was always available when she couldn't be, and always answered any questions we had! We are new to the area, so they really helped moving here a joy! No need to search and further! George and Carmen are great people with great hearts! They will help you find the best home for you, and will help get you the best deal!

First and foremost I would like to say that Lauren Engel is AWESOMENESS!!! From day one our home…read morebuying and selling was smooth and painless. Lauren made us feel like we were her only client even though she had others in the wing. For us this home buying and selling was very emotional. We lost or son nine months ago and the transition has not been easy at all. Lauren made sure that all our documents for selling our home and buying a new one were easy to understand with the roller coaster of emotions we are going through. Lauren made sure there was nothing or no one giving us any issues. She stepped in on a few occasions when the lenders where pressuring us and we felt overwhelming drained. Also, her persistence in getting us the best deal and the best sale on our home which sold in FOUR DAYS!! Yes FOUR DAYS at full asking is uncommon these days!! We are truly grateful for Lauren and her can do attitude. We would most definitely recommend Lauren to anyone in the market for buying or selling their home. Thank you Lauren for Everything!! The Thomas Family

From the owner: Don’t miss out on the greatest opportunity to buy or sell your home! Interest rates are at an all…read moretime low! There are great programs offered for first time home buyers and Veterans! Call me today to learn more!

There are some mixed reviews on here, but we have been with this company for going on 10 years now…read more- and are long overdue for a well-deserved shout out. Chris, Sam, and Stacey have gone above and beyond over the years: ensuring that our property is well managed and maintained, providing timely and reasonable solutions to common - and some not so common - issues that arise when you lease out your home to strangers. They answer calls and emails in timely fashion. They provide regular feedback on the status of your home, and keep you looped in when it goes back on the market. Not only do they prioritize the well-being of your property, they maintain/repair properties in between tenants while minimizing vacancy times. As a military homeowner, it can be stressful when you have strangers living in your home, but I have nothing but five stars to give the amazing and invaluable team at Trustmark! The management fees are manageable and well worth the service.

I'm in the searching for an Rental stage. This is taken over to Trustmark management company…read more I've left several messages no response. It's probably because I have a Hud Voucher. If this is your preference just respond with No. I love Harkerheights always have & will It's a safer place than Killeen area. We're in a crisis, and I feel as an voucher recipient all have turnt their back. It's all about $s. We as a community need to reach out to all. Voucher isn't a contagious disease that you only accept when you have no other choice. Ex if a war broke out. I reviewed you this way because you didn't respond, and I know you got my message. I contacted you about a property under the Trustmark name & found out your the same company as Colonial.

We rented a house for two years and had a great experience. Everyone at the office was always…read morewelcoming, respectful, and helpful. The house was in good condition, and at move-out we used the recommended cleaning and carpet cleaning companies, followed all their instructions, and had no issues. We definitely recommend this property management company. A special thank you to all the ladies in the office--we truly appreciate you!

Lived in a rental from them for 2 years- had zero issues except for upon move in as the house was…read morenot clean and then a few minor repairs throughout that 2 years- once was the ac unit blew and once was the in ground back flow for the sprinklers after a freeze. Upon move out, the house was left in better condition than it was upon move in. It was clean- except for a few minor details we missed (i.e- the vent fan in the bathroom) and I even went out of my way to do minor repairs and fixing of things as I lived there. (Pressure washing the driveway, porch, garage, back porch), lawn care and tending to the dead bushes they left me upon move in, fixing cabinet drawers that fell apart, replacing flashing on a corner that was caved in, etc. Now that we have moved out, we are being charged $700+ for "repairs" to patch nail holes and tv mount holes despite being explicitly told not to do so. In addition I'm being charged for tree trimming despite the tree being in the same unkempt condition upon move out as it was upon move in (yard is on a deep incline, I don't have the tools or ability to trim it due to its height). In addition, they tried to charge me for replacement of weatherstripping. It wasn't until I raised questions that they agreed to remove the charge for the cost of the weather stripping (not the labor) because it was indeed normal wear and tear. I don't really have much of an issue with the tree trimming cost. But I do have a huge issue with the fact that I'm being charged $100 an hour for labor to repair things I was told NOT to repair and additionally for a repair that was a normal part of the make ready process and NOT my responsibility. To be fair, I should've known better after renting from them once years ago and demanding my money back after finding the place was infested with roaches. I decided to give them a shot 5 or so years later as the house was in my budget and in the location I wanted. However, nothing has seemed to have changed. Natalie the owner even called me an asshole because I raise questions when being charged for things I don't feel I'm responsible for. If that makes me an asshole, then I'm an asshole. The attached photos are how the house was upon move in. ***response to tri city's response*** Tri-City Property Management the cleaners were not sent back out. The "cleaner" called me and refused to come back out as she stated she "scrubbed" everything and the places I had concerns with wouldn't come clean. The verbiage on the move out checklist is hardly a "suggestion" to not fill holes on your own and is a firm- do not do it. I had the original paint at the house. Hell, there were spots I did repair and paint that weren't even mentioned because it was the original paint. Had I known it was a "suggestion" I would've done it myself as charging $100 an hour for labor is insane to change a few bulbs, batteries and repair a couple tv mount holes. The tree just wasn't in my ability because of the slant of the yard- I'll eat that cost but the rest is a complete crock. An additional photo has been added showing the email exchange between myself and the person who does the walk throughs for tricity. She herself stated it was wear and tear after I pushed back on the charge.

Vista Real Estate has realtors who provide great quality of service throughout the entire…read moretransaction. They are professional and friendly!! There to meet every need.

From the owner: Jimmy Torres & Emilio Perales had a dream to open a real estate company with the most trustworthy…read moreREALTORS® in Central Texas, and that became their reality in 2013. Vista Real Estate started with the mission of being the most trusted, knowledgeable, experienced, and helpful resource for our community and we strive for that everyday! We are highly involved in giving back to our community because without the outpouring of support given to us, we would not be the successful real estate company that we are today! Vista Real Estate is family owned & operated. Our children & grandchildren go to school here; we are your friends & neighbors! Remember, we are not just a Real Estate Company; We’re Family!