Small independent business with personalized attention, good value and responsive staff.read more

I just brought my Specialized Tarmac race bike in here on the recommendation of a fellow racer. We…read moretend to be neurotic about who fixes our bikes. I was in massive need for a tune up, cleaning, adjustments of lots of things and left the bike in their hands for a week. When I picked the bike up it was as good as new - everything I needed done was completed and they went over all the things they did in gory detail. It was exactly what I needed to hear to have piece of mind. Maybe this is overkill for most people, but I think it is good to know for people like myself but also for people with more simple bike needs that by coming here you will have people looking after your bike who really care about doing a great job whether you need an overhaul on your race bike or just a tire replaced on your commuter bike.

We are not a biking family... and I don't know jack about bikes... but we stopped by the Roseville…read moreErik's location (spoke with Zach) and the Highland Park St. Paul location (worked with Patrick) and had an amazing experience with both locations. I was worried they would be bike-judgey, but they weren't at all and totally helped even our basic questions. Super happy with the great customer service and bikes we purchased!

I brought new downhill skis and bindings into Erik's to be mounted. Details of the timeline and my…read moreexperience are below, but the summary is - I'd suggest you find another place to mount bindings. Erik's, in my experience, is not skilled at this task. Timeline: December 10 - brought Season powder skis and Marker bindings into Erik's. I bought these skis/bindings from Evo.com (online ski retailer) as a compatible combo. December 11 - I received a call asking me for my proof of purchase for the bindings after the Erik's ski tech cracked what they referred to as the "Clamor" part of the bindings, and they needed to contact Marker to get a replacement. December 13 - I was informed that the mounting failed, which left holes in the skis in the location where the ski manufacturer recommends bindings be mounted. Erik's staff asked if I was OK re-mounting my bindings in a different location on the skis, and the previous holes epoxied. I informed Erik's that I was not OK with this, and we agreed that Erik's would replace the skis. December 22 - Erik's confirmed the replacement skis were at the store, and the replacement Marker bindings parts were as well. I was informed that my bindings were going to be mounted by the Erik's ski tech who does all the training in order to reduce risk of mounting issues during the next attempt. January 5 - I was informed my skis were ready. January 6 - I picked up my skis, and was charged the full amount for the mounting of my bindings despite the time and hassle cost of the experience. Summary: In the end Erik's made things right, and did a good job of communicating clearly along the way as well as setting expectations appropriately, but I would caution against having bindings mounted by Erik's unless you have no time pressure, and are willing to deal with potential hassle along the way.

I was very impressed with this business and purchased a fat tire bike that Josh was able to order…read moreto my specific specifications! Now has a great variety of items and can also customize. Bike technicians are available to help assemble and make needed repairs. Highly recommend! Brenda L

The WORST service in my lifetime. If you are a woman- do not shop here…read more 1A. Sold me a bike that was supposed to be $4000 (which I have a receipt for) I put a deposit down, and when I went to pick up the bike, they said ooops it's actually $5000. 1B. The bike they sold me was too big for me, and tried to gaslight me and convince me that it fits. I could not stand over the bike at all. I returned it, and they were mad at me about it. 2. Performed a bike fit for $200. The data is entirely useless. I sent it to 3 bike manufacturers and they said - it's pointless data intended for use of NOW bikes only. 3. When I asked them to order a different bike for me- they said they would- but would not honor any trial/test policy. (The manufacturer allows 30 days) So I couldn't even test ride it, and check it for craftsmanship- so I declined to buy from them. 4. I bought my own bike, and brought it to their store for repair. I stood in their store and explicitly told them in detail everything that needed to be done. The bike manufacturer also sent them an email with this information. Now bikes called me 3 days later telling me that they installed the seat. They only completed 1 of the 4 times and said it was ready for pick up. They didn't finished the work order. They argued about this for 2 weeks saying no one told them. It's unbelievable really how dumb someone can be. 5. When they finally completed the work, I picked up my bike- the repair wasn't done correctly and my bike has sustained damage. There are scratches in the chain stays and the top tube is fractured. As if it was put into a clamp. 6. They told me my bike was never stored by other bikes- but I have a picture of it in their own stored backroom stored by other bikes. Lies. Lies. Lies. 7. I believe they put my top tube in a clamp stand. I asked them to confirm and they argued with me, got really defensive and rude. They said they had proof and refused to provide it. 8. I have requested the work order invoice several times. They won't give it to me, even though they performed work on my personal property. The store now hangs up on me when I call. 9. I left a message for the store owner weeks ago, and he has not called me back to this day.

They are incredible in their customer service! And the most recent return experience I had was…read morefabulous. Highly recommend them!

I brought my daughter here for a little shopping trip, we looked at clothing then moved on to…read morebikes. Her birthday was coming up and I wanted to get her a strider bike. I had her stand on one to check out some measurements. The bikes weren't put away, they were just stacked by boxes in the corner. My daughter stood on one for a minute--I was standing right by her and giving her my undivided attention. At this moment, an employee (older man, white hair) walked by us and rudely said "no riding in the store." And kept walking. Not "can I help fit you for a bike?" Or "can I help you find the right kind of bike?" Not even a "please". I don't expect everyone to adore my kids, but I do expect people to be respectful to them and them to be respectful to others. REI will never get a single dime from me again. This is the second time I've had an unsavory experience with the same employee. I don't understand how it can be difficult to treat people nicely, I can find much better customer service and better prices at Target.

I have been in and out of this place recently to try and fix a few bikes I have and every…read moreinteraction I've had with the staff folks has been so helpful and amazing. They didn't charge me to put my tire rubber back on and deflate/inflate for me and the few items I've needed have been less than $5. Central Ave is busy but I can usually sneak in a space out front and am in and out quick. A go to now!

Just went this morning 2 finally learn how to replace my own tube. They also gave me a steep…read morediscount on a portable pump. Thanks guys and Bella.

I would warn anyone wishing to purchase a bike online from Erik's Bikes. My experience buying an…read morealmost $4,000 BMC road bike was very disappointing. It started well, with the perception of a discounted price against the original price. When I called the online customer service to ask if it was a new bike without any defects, they assured me it was. They did qualify that although it may have been on the floor, they would not send me a bike with defects. HOWEVER, the bike arrived with a large gash in the paint, which also came with a gash in the FexEx box-- it was unclear if the gash came from FedEx or before shipping from Erik's. When I asked Erik's what my options were given the situation, they said it looked like a type of gash that happened on their floor, so they offered a $50 gift card or I could return the bike. For a $4,000 purchase, that's not ideal, especially since I noticed the gash after I brought the bike to be assembled. They said I could also make a claim against FedEx but said they would not provide a waiver to allow me to process a claim with FedEx. What's the point of sending me to FedEx if they won't provide the required waiver? Although Erik's did give me the option I to return the bike, I feel that the customer service experience was disappointing and I will not be making any future purchases from Eriks. I warn anyone out there looking to purchase anything online that is discounted to know that this is the likely response from Erik's Bikes. I paid $4,000 for a dream bike, and am left disappointed, misled and frustrated. I will take my business elsewhere in the future.

Ryan, store manager at Eden Prairie is amazing!!!! The store was packed with people, he helped us…read moreas if we were the only ones there. Very kind, informative, honest and super helpful. I would never go anywhere else for bikes and accessories. Hard to find customer service this good.

NEW location in Marcy-Holmes neighborhood since the West Bank store (on S. 6th St is now closed)…read more Large selection-and what they don't have at this location they can get from one of the other 7 stores. They do service MOST bicycles but not all e-bike motor (check with them). When I visited the store (looking for a new pannier), the older female salesperson was SUPER helpful and knowledgeable. She wasn't interested in making money off of me but helping me find what I really wanted/needed. Parking is much better at this new location. Also, the Roseville Freewheel is now closed.

Always very helpful. Great inventory. New facility is great - lots of room to browse, lots of…read morelight.

These guys are great! super knowledgeable about their product! great customer service!I I am…read morepsyched my son has lifetime warranty! the bike is so bad ass it's a beautiful color it's has all bells and whistles first time I ever rode up hill while comfortably sitting also held cycle till he got the money up!sitting.

Love this place. I wish all businesses were more like this one. I only want to bring my bike here,…read moreand purchase bike or bike stuff from them. Thank you!

I bought an electric Tern bike from a cargo bike shop in St. Paul. Immediately upon delivery it…read moresounded horrible and there was obviously something wrong with it. The cargo bike shop was less than helpful. My husband took my bike to Chilkoot Cyclery (which doesn't even sell Tern bikes) and they discovered that it was missing an important piece to the drive train and was causing my chain to rub on the frame. The team at Chilkoot went above an beyond helping us solve the mystery. They called Tern and ordered a replacement part, installed it, and gave my bike a tune up for a very reasonable price. Love this shop!

As a gravel cyclist new to the Stillwater area, I was jazzed to find out there was a local bike…read moreshop in town. The staff is friendly and helpful. And the atmosphere is great. We also enjoy the cafe. It's also worth checking out their cycling team.

I punctured my back tire while riding along West Parkway. While walking it back to The Falls, I…read morecame upon a Velofix van in a parking lot. Ross was working on a bike and said he'd help me out. He determined I had a leak in the tube, which he quickly replaced. He also took the time to tweak my brakes and handle bars. When I offered him my credit card, he kindly said no. I insisted, as he had no idea what a lifesaver he was to me. Again, he said no. I can't thank Ross enough for his kind and generous support in getting this ol' gal back on her bike. Be on the look out for Ross and two other Velofix vans around the lakes area, plus as a bonus they also make house calls!

I first heard about Velofix when my bike was in accident Ave I needed repairs and searched online…read morebut I think at that time they were not doing bike repairs so I took my bike to Erik's Bike Shop in Richfield. My bike was repair where I could ride again but it was not the same as before accident. As the weather is starting to be nice out, I took my bike down to ride and the brakes were not very tight and the gears were not shifting smoothly as before. I did a search for bike tune ups near me and Velofix came up on the search again. I was going to take my bike to Nokomis Bike shop but after my husband went to check it out, they have an undetermined time frame of when the bike would be worked on so I decided to schedule an appt with Velofix. Luckily, they had one opening left for Thursday May 20. Prices were comparable to Nokomis Bike Shop for a basic tune up. It was great because Velofix came to my house and worked on the bike right in their mobile van and was done in an hour. Brant was friendly and good to work with. I did my check in and got a surprised check in offer for a free cooling towel with any service but I didn't save the offer and so I'm not able to pull it up again. I told Brant that and he was surprised of the offer and didn't have any cooling towels available. Overall, I would recommend Velofix because of the convenience, pricing and friendly staff.