I was very unpleasant to travel with this agency from Puerto Rico. We payed for a tour trip that was the worst. It was a terrible experience where we hardly could enjoy the places visited because of their poor planification and the lack of good services.
When we arrived at the airport no one was there to receive us, we had to weight a long time for a driver to show up. Hotels were far from the tourist attractions making us to spend more money and time dealing with taxi drivers.
The programmed meals consists of mostly bad food.
The tour guide spoke with a Turkish accent difficult to understand. Almost daily for almost 13 days we arrived to a different hotel, some with out elevators, some with dirty rooms, having to carry our own luggage. The buss driver was exposed to long and far driving hours making him exhausted and at times driving in dangerous ways.
The agency was previously notified that persons with disabilities where going to travel in the group, they showed minimal consideration.
At times our visits to historic places, included and paid for previously as part of the tour, was cancelled in the last minute to be offered another day for an extra fee.
To some of us the taxi transference service from hotel to hotel and from hotel to airport that was included as part of the tour didn't showed up, we almost loose the flight returning home.
At the airline counter,returning home, the air line travel agent didn't find the passengers information to expedite boarding passes, some travelers had to buy new airline tickets.
For this reasons I will not make business with Hectours PR again and I don't recommend it's services.. read more