I can't be more disappointed in the lack of care from Hebron Center Dentistry. Dr Javed created a serious issue with my crown, ignored my concerns about infection, and left me in excruciating pain. I met privately with Dr Nicholes to discuss my experience, and she disappointed me further. I am writing my full experience for complete disclosure.
Dr Javed recommended that I replace an old crown that was having no issues. She prepared the tooth, put on a temporary, and scheduled the permanent for a month later. Do the research, this exceeds the recommended time for a temporary. Pain set in a week before my appointment. (Everything I have read states that the crown may have been ill fitted, or damaged) I let the office know the morning before my appointment, that the pain was excruciating. The receptionist said that the Dr. would get back to me. Since I didn't hear from her, I went to my appointment the next day, confident that the permanent crown would solve the problem. After a cursory look, she said that she would need to refer me to have a root canal. This was a Friday afternoon, so I'm concerned about the continuing pain over the weekend. She suggested that she could take off the temporary, and secure the prepared crown with temporary cement and that might mitigate the pain a little. She needed her assistant to remove the crown, as the Dr. was unsuccessful at doing it herself. The odor that permeated the room as the temporary was removed was pungent. I questioned Dr Javed about the smell and mentioned my concern about bacteria. Her response was that it was just the normal smell of temporary cement. I have been researching this issue and absolutely everything points to bacteria and infection. I left the office literally weeping in pain at 2:30 that day. At 3:43 I called the office to question whether I should be put on an antibiotic. Office was closed, but the machine said to push 2 for an emergency, which I did. At 6 pm the crown popped off, so I called again, pushed 2 and waited. Every 2 hours overnight, I piggy-backed ibuprofen and Tylenol, which only dulled my pain. Dr. Nichole's (the owner) later commented that tooth pain is "special". And yet, no return phone call. Saturday morning I started searching for emergency dental care, which I received at Columbia dental. First, the root canal, followed by 14 days on antibiotics to treat the stubborn infection that had been described as "normal cement odor" In total, I suffered 6 days of excruciating pain, followed by 14 days of persistent ache and swelling.
I would not be writing this review had I not met with the owner, Dr Nicholes, yesterday. She doubled down on the cement odor which dumbfounded me-there was, in fact, a raging infection that was ignored, treatment was delayed , and pain escalated. She informed me that they do not have emergency care outside of office hours. At the time, it was stated on their website and confirmed when I called on the phone and told to press "2" for emergencies. Her comment was that she was out of the country.
When Dr Bussiere opened this office years ago, I recommended all my friends and family. He was so knowledgeable, open, and even administered Novocain without pain. The office called me after procedures to make sure I was feeling ok. It with a heavy heart that I must revoke that recommendation. Hebron center just doesn't care the way it used to. read more
