I went in today for a repair of earrings, Anne was wonderful and the work was expertly done. Highly…read morerecommend this business with beautiful items and wonderful customer service.

Words can't describe Valentines Diamond Center's Professionalism and…read more Excellent customer service . The quality of their jewelry pieces rival with Upscale / High end Jewelry designers. ( without the expensive price tag. ) I had jewelry repaired and it came beyond my satisfaction . I was extremely grateful & pleased. I also love supporting a local family business . I highly recommend Valentines Diamond Center .

Galina's adds yet another great boutique shop to downtown Milford. The staff here are so helpful…read moreand so much fun. I love their selection of Clara Sunwoo which are mostly if not all made in USA. They have a nice selection of accessories including hats and jewelry. The best thing is that the shop offers a nice selection and their pricing is very reasonable. I can shop local, get unique stuff at a good price. The chandeliers and mirrors add a great feel to the shop sort of home like and comfortable. Galinas has a second shop at Mohegan Sun so if you find something you like but they don't have your size, they can check the other shop. Try it out. A nice addition to downtown.

Fantastic boutique! When I entered the store, I was greeted by friendly people and a store full of…read morebeautiful Clara Sun Woo clothing! Thank you, Galina, for a wonderful experience, and my special surprise. It was a pleasure to meet you today!

I have a very heavy silver men's bracelet with links. I needed the clasp repaired. I brought the…read morebracelet to a jeweler in Fairfield and was told it would cost $325 for the repair because it was Italian silver, and that very few people work with silver jewelry, and it would take several weeks. I was shocked being I paid that price when I purchased it 20 years prior. He said, very few people work with silver jewelry, and it would take several weeks. I certainly was not going to have him repair it. I've had gold items repaired for much less. I was in Stratford and saw MJs, I figured I would get a price on the repair. They were very friendly and accommodating. I expected that I would have been given an estimate that was equivalent to the prior jeweler (I assumed he was being HONEST with me). They took one look at the bracelet and said it would cost $35 and they would only need two days. The repair was pretty extensive; the clasp and the link were worn and needed to be seemed and rebuilt structurally. That price brought a huge smile to my face. I was so happy there are some honest people still out there, that was so reassuring, (Obviously. I was pretty upset with the prior Jewler, he simply was stealing my money). The repair was amazing and showed a high level of skill and craftsmanship. It literally looked brand new. Obviously, don't waste your time and money with any other jewelers. If you're looking for an honest and friendly jeweler, a laid-back family atmosphere, fast repair, and great customer service. Look no further. Bill S.

I had to have six watches batteries be replaced. They were extremely knowledgeable and quick and…read morevery, very reasonably priced. I highly recommend them for repairs. I had an amazing experience. Everyone was polite and answered questions freely I will be going back again

The Best Jewelry Repairs and store. I highly recommend this jeweler. He did an exceptional job on…read moremy jewelry repairs as well excellent quality of Good. Very nice and professional and my jewelry was completed a day earlier. That's always nice. I was very pleased and I think anyone who reads this review and use him will be impressed as well.

I'm writing about my recent transaction here. This is perhaps the 7th or 8th time I've done…read morebusiness with the owner Paul. I'm a repeat customer because he does excellent work, provides good value for the price and really cares about what he does. About two years ago I had my TAG watch cleaned here because it would intermittently run slowly and replacing the battery didn't help. About six months ago, it again started to run slowly so I brought it back. Paul remembered I had it cleaned here and offered to resolve the problem. I won't go into the details, but I will say Paul took _VERY_ good care of me and stood by his work. I've read the single negative review here about the watch battery. The person did not even go back to see what could have been done. Based on my experiences with Paul, I imagine he would have written a positive review instead if he had.

WARNING! Do NOT purchase anything from this business! They are extremely deceitful in their…read morebusiness practices. Horrible customer service and rude associates. They will ship you the wrong item and then try to gouge you with outrageous fees when you try to return the item. Take your business elsewhere. You've been warned!

They have a large and beautiful selection. they also provide great service. I have been here many…read moretimes. Highly recommend

This shop has beautiful jewelry, and also can make or order special items. They are attentive and…read moreeducational, and treat everyone the same no matter how much you spend.

I needed to repair crystal watch face and the technician asked for $125 to make the change for one…read morewatch face. This was way too much and felt dishonest. I left the store and went to a different store that offered to fix it for $30.

Edit: if a certified diamond is something important to you(like it was me), ask your sales person…read morefor proof of the certification. My fiancé purchased my ring from the Orange, CT location with the help of Bob. Bob was so incredibly helpful in teaching all there is to know about diamonds, and showed him many different rings under magnification. My ring is from the treasure chest collection, which if you do research on, you'll be amazed with the craftsmanship it takes to make these diamonds sparkle more than they typically would...Go check out these rings! Michaels has been very helpful since our purchase, we couldn't recommend anyone in the area more!

Went here to have my wedding ring repaired as this is where I purchased it . Needed 7 very small…read morediamonds replaced (very small) and was quoted an outrageous price . Went to Valentine's and was quoted a much more reasonable price !! A fraction of what I was quoted here . I will never go back !

Not friendly or helpful. I phoned to ask about resizing a sterling silver ring. It's too big for me…read moreand needs to come down from an 8 to a 7. He asked if it had a stone and I said yes, a citrine. He said he couldn't do it. He did not explain why and the abruptness of his tone made me afraid to ask, though it would've been good to know. I asked if he could recommend someone else who could do the job. He said "No". That's it -- just "No". I was taken aback, so I said thank you and hung up. I had high hopes after reading the positive reviews. I've been looking for a good jewelry repair person, and could have brought him a lot of future business. Clearly, he's not the one.

so very helpful, patient and such an enjoyable experience! the selection is out of this world with…read moreunique beautiful pieces. can not wait to come back and start a new wish list!!

The only place I will go for jewelry or jewelry services. Period. The staff is knowledgeable,…read morefriendly, honest, and trustworthy. Leslie and Doug and everyone who works there are true gems and make any time I go into the store an amazing experience.

We came to Romanoffs because it had a reputation of great customer service and integrity…read more We were helped by Jonathan and he was exceptional in his patience and guiding us through trying to find the ring we were looking for. Highly recommended.

Took some jewelry to sell. Didn't feel they gave me a fair price. Store and jewelry items are…read morenice but I wasn't comfortable with how they handled my inquiries.

On Thursday, June19Th, 2025 I took a trip with my young son to this store to have "permanent"…read morebracelets put on the two of us. It was a big, huge deal for my 10 year old son, as he had been waiting for this day for a bit. He insisted to get them done this specific day. Drove from Branford to Shelton just for to get the bracelets done. While there the experience was pleasant and the young lady who did them for us was very nice. Each bracelet was 65.00 plus tax. Fast foward to Tuesday morning the following week - Tuesday, June 24th. On my way out the door to go to work my son calls me to have the bracelets "kiss" - a little game the two of us started as soon as we got the bracelets. My bracelet was nowhere to be found. long story short - i looked for it everywhere and did not find it. I reached out to the store by phone and i was basically dismissed and when i asked for some kind of policy on replacing it or any thing to fix the problem - I was told NO. I mentioned to the person on the other end that this was $70 that i wanted in less than a week and was told - " yeah, i understand but we cant do anything unless you find the bracelet" Explained to them that if it was done right it wouldn't have gotten caught in anything and i wouldn't have lost it. Following day i received a text message from somebody at the company asking me in regards to how my experience was. I explained to her what had happened and was told that my problem was going to be shared with the team and i would "hear from someone during the next business day to discuss this further". Surprise, surprise ....no one called and a week later i reached out to them once again. as of right now - July 2nd, 2025 all i got is that they are very sorry for not being able to give me a specific timeframe during which i should receive a resolution to my issue as they don't have direct access to updates, but sure my request was marked urgent with "my" team ( i was told the same thing a week ago, so obviously "urgent" doesn't really mean anything). Also, that i will be informed as soon as the person who texted me hears anything. I am deeply disappointed by the lack of urgency and responsiveness from this store when it came to handling this matter.