If I could give zero stars to this jeweler I would. I dealt directly with both Louis and Joe and I was absolutely appalled at the service I received. My husband and I purchased a wedding ring and engagement ring from Heberts in the summer of 2009. Several weeks after getting engaged, I noticed my ring was not right: the stones were not set evenly, it was incredibly scratchy under the band because the flange metal from where they drilled into the platinum was not cleaned out, and the bezel holding the center stone was irregular. I brought the ring back to Heberts and they agreed that it was terribly made. They never apologized for selling me the damaged ring in the first place, and were very combative when I asked, What Happened Here? Why did you sell me something that was wrong? Sending it back to the manufacturer took about 1 month (not fun to be without your ring for a month as a newlywed :( )and when I finally received the "replacement" ring in Jan-Feb of 2010, it was of the same poor quality. The stones are not set evenly, the platinum was not cast correctly so it is not smooth, and the flange metal underneath is still there and incredibly scratchy. Again, Joe Hebert sold me this damaged ring knowing full well how wrong it was. I started having problems immediately - my finger turned bright red, became swollen and looked like it had been burned. This was because of the very sharp and scratchy underside of the rings (both the wedding band and the engagement ring). At the time, I didn't know why this was happening, and I had the ring professionally cleaned (I don't live in Milford, so I could not have it cleaned at Heberts), but that did not help since the problems were with the ring itself. Finally, I went to a jeweler here in DC (I Gorman Jewelry on 20th St NW) and they had a ring manufacturer look at the rings. He told me about the flange metal and the poor settings (which I already knew because it is visible with the eye) and the poor casting of the platinum. He suggested I return the rings to Heberts because they were so defective. So, I went to Heberts to explain the situation - not even 10 months into owning these rings - and I have never been treated so badly. First, Joe refused to even look at the rings, stating he was not responsible for how my finger reacts to jewelery. He said I am absolutely not going to take these rings back, no matter what is wrong with them. Finally, after about 20 minutes of pleading, he agreed to look at the rings and after a cursory glance, declared that there was "nothing wrong with them that he could see" - like I was making it up or crazy, while there is a SCAR on my ring finger clearly visible. He made no apologies for selling me such a poor quality defective piece of jewelry and claimed no fault. THEY DO NOT STAND BEHIND THEIR PRODUCTS! I will be looking into pursuing this matter in small claims court because Heberts should not get away with swindling their customers. read more