Unreliable, unprofessional, and overpriced. I was a customer for 2+ years and the last 6 months…read morewere terrible. If you want to pay $300+ for one hour of cleaning on any day or time that Cardinal chooses each week, then you've found the right business. Here's the last cleaning I had with them: less than 24 hours before my scheduled cleaning they canceled and asked if they could reschedule for the following week (if a customer cancels within 24 hours, they charge $50, but if they do it, no discount for the customers' inconvenience). I asked if they could find another crew and sometime sooner than a full week later. The next morning I saw a crew had been scheduled on my account and my credit card had been charged even though I never heard back so I contacted them and they told me they couldn't find anyone that day and it would be Monday at 1:30/2:00. I said okay. On Monday at 11:40, they tell me they'll be there at 12:10 -- they don't even ask if they can come earlier, they just assume that someone is home and waiting to adjust to their schedule -- I can't imagine they would have accommodated me if I had called and told them they were coming an 1.5 early with 30 mins notice because my schedule had changed. I ask them to wait until 12:30 so we can make sure someone is home. They come, and they're in and out in an hour. 4 bedrooms, 2.5 baths, kitchen, dining room, family room, living room, 2 sets of stairs....in an hour. The next week they contact me to let me know my previous cleaner has quit, and their prices are going up by 50%. I don't know if there was a change in ownership this year, but this unfortunately wasn't an unusual or out of the ordinary experience with them from the last 6 months.

I hired Cardinal Maids for a move-in cleaning. I figured that going for a flat-rate service would…read moreprovide ample time to pay extra attention to the few things in my empty house that needed it. However, the three items - bathtub, backsplash and cabinets (for which I paid an extra fee) - were poorly cleaned and I had to do them myself later after all. I called and received a refund on the cabinet cleaning fee. In regards to the backsplash, I was told that wasn't something they typically addressed depending on total time spent in the residence. To reiterate, it was an empty space so there really wasn't much else to do in the residence. It really ended up feeling like I paid $150+ for someone to mop and vacuum my floors. Not a good value, do not recommend.

Ashley did a great job. She was professional, personable, and worked very hard to meet the…read morerequirements. We were impressed with Ashley and we've been impressed with JAC. Great communication and follow up. Highly recommend!

Just had a deep clean in Parma. Both ladies amazing! Attention to detail outstanding! I will…read moredefinitely rebook!

Golden Girl Cleaning did an excellent job with their spring deep clean. House is spotless and…read morepricing was very reasonable. Communication was also on point. Easy to get in touch with the owner, Annie Mell (330-391-3004), who explained everything that was included in the service. She also kept in touch with me during the cleaning itself to ensure everything was done according to my desire.

TruCleans has been cleaning our home monthly for about two years now. We're so happy with their…read moreservices. Their employees a polite and efficient, we've never had any concerns about someone from their org coming into our home whether we're here or away. Even our dogs love them! The price is right for us and we look forward to this service every month.

Absolutely horrible. Was charged for extra time for the bathroom ($55),and it didn't even look…read moretouched. Worked with customer service they sent another team out to redo missed spots. I asked for a refund for the additional time because I feel like it was not utilized. They also sent pics and the crew was wearing their shoes on my carpet. Completely unprofessional. I will not be using this service again and will be leaving reviews on every possible platform as they also refused to refund me. My apartment is less than 1000 sq foot. This is horrible. Windows weren't even touched. I even left $40 cash on the table for a tip. Over $250 for horrible service. Wouldn't recommend! Looks like everything was just quickly cleaned and wiped down.

We hired Desha Howard for "move-in" cleaning services. She started off by giving me a quote for…read morecleaning a 3bd 1bath house for $135 (see attached photo). I had explained that the stove really needed attention because it was filthy from the previous owner. We then had to change the appointment time we scheduled, and Desha seemed to understand and was accommodating. We appreciated that. Additionally, when she did the work, the house looked great! She definitely cleaned it well. So well, that we even gave her extra money as a thank you for such a great job and for us changing the appointment time. Fast forward a few weeks, we wanted to use her services for another house. This house is the same size with same number of bedrooms and bathrooms. This time, it's $135 but she wouldn't be cleaning the stove because we said we were planning on replace that. I was confused. Wait, last time it was $135 with the stove and this time it's excluding an appliance? I told her this doesn't make sense and showed her the quote from yelp from before. She said that I had told her the refrigerator didn't really need to be cleaned so she cut her price last time. My yelp message clearly does not show that conversation. Additionally, she said she saw the refrigerator wasn't dirty, and so she lowered her price on that house. Problem is, this isn't true because she didn't see the refrigerator in advance before she sent us the quote. After sending her the message attached, she then proceeded to call and literally yell at us for being "confused!" Desha told us we're lucky because normally she charges $190 overall and extra fees for each appliance.... Well, after listening to her go off on us for long enough, I tried to calmly explain my point. She yelled at me again saying, "My price is my price and I'm not going to go back and forth with you!" As she continued to shout at me, I causally said thank you for her previous work, as she continued to talk over me, and ended our call. I am just shocked she thinks a repeated customer (who would have brought her house after house as part of a business) would be the person she should try and manipulate. Sad because her service wasn't bad at all, her attitude is and her random pricing is. I've attached photos so everyone can see how nice we were and how out of line she is. I don't recommend people use her services until she can establish a price menu and change her attitude towards her customers. April 26th 7:15pm: Desha responded to our review with some pretty baseless statements. First, the refrigerator was not discussed over the phone. Ever. The first time I ever spoke with Desha on the phone was Sunday April 7th (same date we originally scheduled her services). However, her quote is clearly from March 19th (see the photo). Secondly, she's not charging the same price when she excludes appliances she originally agreed to clean for that price just a few weeks prior. That's called raising your prices... which, for or the record, is fine but not when you pretend you didn't raise them and you gave me a phantom discount on the previous service. That leads me to Thirdly, the idea we ever raised our voices is laughable. We answered with "Hello" and she started in on us immediately. Not once was I allowed to say a word as she continued to yell at me over the phone about how she isn't going to go back and forth with me. Yet, if she would have actually listened, I probably could have just understood her point of view. Clearly her anger got the best of her. Too bad for her. I'm not out to destroy any businesses since I run one. Shortly after posting this review due to her irate behavior, she sent us the passive aggressive text messages (now attached via photos): "Thanks for the great review!" And "Find something else to do with your time please!" Well this is a good use of my time Desha. To make sure you do a better job with communication, not lie about me raising my voice, and so you don't lose out on more customers.

R&D's Always Cleaning have cleaned my apartment three times, and each time I have been extremely…read moreimpressed by the thoroughness, attention to detail, and professionalism of the services they have provided. After they clean, my apartment feels like a totally refreshed space! They are attentive to any special concerns or requests. For example, my shower curtain needed replacement, and they took the time to remove the old one and install the new one I had purchased. In addition, they provide their services in a very efficient manner (only about an hour for a very comprehensive cleaning of my apartment). I am so happy to support such an excellent local business, and look forward to supporting this business in the future. The business is very communicative and responsive to client questions regarding scheduling, and they consistently provide an invoice for their services. Thank you, R&D's Always Cleaning!

The team did an excellent job cleaning! The cleaning was thorough. I would recommend them 100%. I…read morewas booking services from out of town so I appreciated the great communication and how promptly the team was able to clean my family's house. Thank you thank you! I was not home but my in/laws commented on how nice PTB cleaning services team was too.

-Both owners came out to complete this kind of odd request... i needed about 250 dishes to wash-…read moreand they were on it! -even gave me a complimentary bathroom cleaning! -The quality of work was excellent, I felt very comfortable w/ them in my home. -the value was excellent- nobody else responded to this "odd" job, but they did! TOTALLY AWESOME! thanks!

Tiffany was very professional, arrived when she said she would, and cleaned extremely thoroughly. I…read morerequested a deep cleaning and would love to have her back more regularly. Thank you.

Prompt response on yelp after I reached out at 10pm the day before thanksgiving. At my child's…read morestudent apartment in town and bunch of teenagers trying their best to domesticate but need someone like Amen Divine cleaning to help their space sparkle . I am extremely pleased with Tiffany who took her time cleaning the bathrooms, through professional!!I will certainly use their services again. Highly recommend!!

These women came in, did a fantastic job and left. Very fast. Very efficient. I appreciated them…read moremaking my life easier by taking care of my least favorite part of being an adult. Will be using them again.

I tired having this company come out on multiple occasions and the first time she had to cancel…read morebecause she had to go to another job. The second time I tired to have her come out she never showed up or gave me a reason as to why she couldn't come. I texted her an hour after she was to arrive and said are you still coming. I was having guests over the next day and needed my house cleaned. Still never responded that whole day. The last and final time I tried to have her come out I requested that she would help with a couple kids of laundry and decided to say she doesn't offer laundry assistance and was going to send out someone else after she explicitly said she was going to clean my home. Truly and utterly disappointed.