Placed an online order, went to pick it up based on my email. DD got there, they said their online order system is acting up and they just got the order and it would be 15 minutes. 45 minutes later DD got home with pizzas, 2 Goliaths and 1 Cauliflower that all were supposed to have 5 toppings, the Goliath meat barely had meat. The other Goliath had minimal amounts of the 5 toppings and the cauliflower, was just a cheese pizza. I called to explain my unhappiness, talked to Reagan and she basically told me oh well. I'm disputing these charges on my cc and will absolutely be leaving this review everywhere for everyone to see how badly this establishment is run This is unacceptable. If I could leave zero stars, I would. Btw, I live 5 minutes from this place and our pizza was cold!!! (I have pictures) read more

Heavenly Pizza - a pizza in a box with a receipt - Pizza Near Me - London, Kentucky

I want to start this review with stating that your online ordering system is a HUGE pain to use. Not only is it not user friendly, it requires you to spend at least $12. This makes no sense. Staff: I only had dealings with one staff member and he was very pleasant and helpful. Pizza: overall it was decent pizza. It lacks that special something to set it apart though. If I want lackluster pizza, I can get it at the chain pizza places. The thing you have going for you is that you are a locally owned restaurant and I really hope you guys keep doing great. It's encouraging to see local businesses do well. read more

Drove from Somerset to try out this pizza place since we live in a pizza desert, I was pleasantly surprised, I will definitely Be back. read more

Heavenly Pizza - a pizza in a cardboard box - Pizza Near Me - London, Kentucky

Would have given zero stars if I could. This business has posted prices 21.99 for the deal. It is NOT correct. When I showed the prices on the website, I had to talk to four people who continually told me the "manager" raised the prices because of Covid and they couldn't give me the pizza deal because the manager said so. Over the phone the lady said the price difference was because of tax. This is also not true. This place lost my business...two pizzas, breadsticks, and a drink wasted when they could have just honored their prices they have posted. Will not return. :( read more

The outside makes it look creepy, but the inside is a nice surprise. It's very clean and modern. The arcade is large and up to date, I would be happy to have a kids birthday party or gathering there. The Pizza sizes on the menu have good options and a lot of people got orders quickly while we were there. The food itself was surprisingly mediocre and the buffet was rather small, which is the reason for only three stars. I would recommend if you're passing through and looking for pizza. read more

Heavenly Pizza - Exterior - Pizza Near Me - London, Kentucky

Extremely overpriced for the quality of food provided. Chicken and Dumplins had a green tint to it. Coleslaw tasted as if it had sat out overnight. Meatloaf had a consistency as if it had been boiled instead of baked. Dessert pizza could be compared to chocolate pudding slathered on dollar store pizza crust. Regular pizzas were made with poor quality ingredients and there were only 4 options to choose from. Mashed potatoes were very distinctly instant potatoes, and for the price this is absurd. $81 for 4 adults and a senior and we were all very dissatisfied with the quality. It was clean inside, but that is just about the only positive read more

Took the family to the buffet. Loved the hometown environment and that they had Christian music playing. Pizza and salad bar was good. I didn't have to fight the kids to eat their food and they loved the ice cream and cookies. The baby back ribs were killer and I really enjoyed the Philly cheesesteak pizza. The guy at the front desk even gave the kids some cotton candy on the way out. The wife said the mac and cheese could use a little work and I noticed that the table was a little sticky but other than that everything was good. We really enjoyed it. read more

Ordered 3 pies and a pizza melt hoagie. Pizzas were well made, crust is a little on the thick side and bread-y. Sauce and toppings are fresh, plentiful and tasty. Sauce is not too sweet, but well seasoned. Hoagie was good with pepperoni added for a nice touch. Overall a good experience and nice folks at the counter when I picked up the order. I'll be back when in the area. read more

Great pizza and good value. We ordered 2 pizzas and cinnamon bread and Heavenly Pizza delivered in 35 minutes to the Country Inn (also a great place!). Pizza was hot and fresh, and ingredients were excellent. Sauce was a bit light, but everything tasted really good. Delivery guy was awesome! read more

The pizza is great. Always. The wings are pretty good: Usually. The price is fair every time. The problem: May, they will take forever to deliver sometimes, they will deliver the wrong things, bring the wrong items, or even show up carrying the pizza ON THE EDGE, so it all slides off and pools up in one edge of the box. One time I ordered the GOLIATH pizza, and it showed up looking like it had been in a tumble dryer. Worst part: The management and owners absolutely don't give a darn if you like what you got. read more

It really didn't take long for Heavenly Pizza to go to hell. When they first opened they were pretty good but that faded away quickly. This last time I got a large pepperoni pizza. If you measured the slice 1/3 of each slice was only crust. There were a total of 10 pepperonis which almost made it a cheese pizza, had there been more cheese. I thought I would give them another chance but I won't make that mistake again. read more

Just....no. Went in at 6:30pm and decided on the buffet since I was by myself. Of course you pay first, ask questions later. Picked through wilted and brown salad pieces for a small salad. Went up to get some pizza and everything was cold. Not lukewarm, cold. Appears warmer was off. Asked if I could just order a pizza instead, was told the salad was $6.54 (buffet price,) but they would take $2 off any pizza I ordered. Really? Pass. I was the sucker that paid up front without checking the food. I walked out and won't be back. read more

We stayed in London on a road trip and this pizza was a sight for sore eyes. Totally hit the spot. Good bread, good pizza and came with garlic sauce. Affordable too and quick delivery. Just what we needed! read more

Terrible experience!!! No food on the bar. Salad bar empty. No clean tables to eat at. Rude employee service. We were there hour and half waiting for them to bring out the pizza they said they would make. Called and tried to make them aware of it and was treated so rude on the phone. Manager acted like to us we was lying trying to get free food. This was not reason we were calling. We thought they may want to know how bad it was. We have been a loyal customers and was told by the owner if we ever had a concern to call him. The person we spoke with did not care at all in our opinion. WILL NEVER BE BACK. THEY WONT"T BE GETTING OUR $40.00 A MONTH. We eat there twice a month and will never be back or recommend this place to anyone else. read more

Horrible pizza. Will not go there again. We ordered and it took a hour for the pizza to be delivered. Wings was not fully cooked. Pizza dough was not fully cooked either. I would much rather go to Pizza Hut or make my own pizza at home before this pizza. Don't waste your money here! read more

Great pizza, great service, great atmosphere. One of the best pizzas in London. Consistently good. You will not be sorry for choosing this place to eat. We get this pizza for our youth group and they love it. read more

Great pizza and excellent customer service....ordered a large supreme pizza and cheesesticks, absolutely delicious! Definitely be back....thanks! read more

My first and last time visiting this place. Ordered pizza and wings for carry out. Was told 20 min and it took 40 min. Pizza was burnt and the wings were horrible!!! Heard the front-end help calling customers who never received their orders due to computer problems- restaurant thought they were made and delivered! The girls were friendly but very poorly run business. read more

Sorry... the sauce is terrible. pizza was partially covered with cheese. Cheese bread was ok but same issue being not covered with cheese. Doesn't make sense to serve a "Goliath Pizza" and not make it a pizza, ya know? read more

So-so ambiance... Pizza buffet is not bad... Friendly staff.... Good prices.... But the last 2 times my pizzas have been extremely soggy even after requesting less sauce, read more

Found on internet while traveling- drove 15 minutes to find it. Girl at counter said close to eight which it was 715 that I would not have time to make fresh pizza so we would just have to eat what was on the buffet. It was 7:15 so we thought they would at least bring out a fresh cheese or pepperoni pizza- never did- they did bring out cheese sticks. another couple ordered pizza buffet and they made them at their own fresh pizza and were so friendly to them. The waitress came over and asked them how their experience was. We thought maybe they were locals but it was their first time there we do not know why they got special treatment but they could at least offer to make us a pizza but because we have a big family I guess they were too lazy. At least 1 fresh pizza on the buffet would be nice but I felt like they just did not want to deal with my family. The salad bar was ok but most things in it were almost empty. They had spaghetti marinara was a real thin sauce. All the tables were dirty. Sweet tea was very sour. I never leave bad ratings but family was ignored and I think it is sad customer service it like this. My pizza had a good taste if it hadn't been cold and hard. read more