I returned to this salon after a few years, as the Stylist I used to see was phenomenal. I just explained that I needed the volume reducing and that the more she chopped into the mass, the happier I'd be. So the stylist cut a few layers in and then asked if I was happy with the cut, I reiterated that I really did want the sheer volume reducing, as I'd stated at the beginning of the appointment. She point blank refused to thin out my hair, claiming that volume can only be taken off the ends. I've never been told by a hairdresser that using thinning scissors, or razors is not a possibility - in fact it's what they've always used. So, I'm stuck with a mushroom top, with thinned out sides. Maybe I was unlucky, I wasn't prepared to argue about the complete rubbish I was being told - I just won't be returning. read more