Had an absolutely horrendous experience at FUNK on Burton Road.
My husband booked an appointment this morning for 2.30. He clearly said on the phone wash, cut and restyle, I was sat next to him.
We arrive at 2.25 and are told to take a seat.
A lady is still having her haircut and is finished around 2.45.
The owner, I belive her name is Nicola didn't speak to us once. After the lady had left she then proceeded to show who I imagine was the apprentice how to sort out a tray of items ready for another client.
At 2.50 a lady walks in, a client Nicola obviously knows and she greets her and is chatting away, she then asks the apprentice to move my daughter so this woman can sit down! Still doesn't ask my daughter her name or speak to her directly.
She then puts the Cape on her and I'm wondering why she isn't taking her to the sink to get her hair washed... She asks what she's having done and I show her the photo. The conversation went as follows:
Her (looking at the photo) That's a full restyle
Me: Yes that's what I booked in.
Her: A man rang and booked and didn't say it was a restyle.
Me: That was my husband I was sat next to him and he said wash, cut and finish.
Her : This is shaved at the bottom?
Me:... Yes?
She then turns to my daughter and in the most patronising voice asks do you want it shaved at the back?
My daughter replies yes (for the record my daughter has wanted a pixie cut since she was about 8. She is 10 now and I decided to get it done at the beginning of the summer holidays so it was a bit longer for school come September.)
Nicola than asks my daughter again : Are you SURE you want it shaved?
She then turns to me and says in a SUPER rude and patronising voice 'this is a lot of styling, she won't be able to do it herself, will you be able to do this for her everyday?'
I told her I would and that I was quite capable of choosing which haircut is suitable for my daughter and that it was HER who chose the style.
Nicola then proceeds in telling me at 2.55pm that the lady say next to me is booked in at 3PM.
And that she doesn't think we will be able to do this.
No apology. No offer to rearrange. She also admitted that it was booked in wrongly as she expected a dry cut that takes 15 mins.
She basically told me she wouldn't be cutting my daughter's hair because had gotten off on the wrong foot
No, she didn't cut my daughter's hair because she overbooked, prioritised the client she had booked in at 3pm because she knew her and because she spoke to me and my daughter like we were stupid and incapable of styling a simple pixie cut.
I spent money on a taxi to get there, revived no apologies for the inconvenience and received completely awful service and manners from the second we walked in.
I cannot recommend this place at all and actively suggest you avoid it as they obviously don't listen on the phone when making appointments, they have a poor appointment system, they over book, they are not friendly at all, no offer or a drink or magazine etc... They totally ignore you, don't ask your name and to stop it off she talked to me like something on her shoe when she realised we wanted a restyle (I imagine she was trying to put us off she she could just do a dry trim and get her next client in).
My daughter has been looking forward to this all week as an end of school treat and she ended up crying her eyes out, she's a sensitive girl and the way Nicola spoke to her was horrible.
Definitely won't be going back. read more