This is long, but I felt the need to detail my experience. I made an appointment for 9:30 am for me and 2 friends. I was paying for both of them and I went in prepared to spend a good chunk of money. My friends had a great experience and their technicians were friendly and took care of them. We all got the same pedicure and manicure from their menu. They both were offered an exfoliating scrub and I was not. Since my pedicure finished first, I was asked to wait until my two friends were done as well, which I was happy to do. Meanwhile, a bridal party came in that also had an appointment at a later time. After our pedicures were finished, my two friends were taken to get their manicures done. My nail tech was nowhere to be found. Eventually, another employee told me which seat to take. After waiting a bit, my previous nail tech came back and said he was going to do the bridal party's nails because they had an appointment. I informed him that I also made an appointment. He did not acknowledge me and continued with a member of the bridal party. I sat politely waiting for a technician to become available because they were busy. I was looking at the menu because I wanted to get extensions and my nails are very short. While looking, the man who I assume is the manager comes over and asks if I wanted a manicure and took the menu out of my hands. I told him yes and that I had asked for one when I scheduled the appointment. He then put a bowl of water in front of me to soak my fingers in and walked away. He came back, noted that I had just beaten the rush, and that I should make an appointment next time. I again informed him that I had made an appointment. I also asked if I could get extensions because my nails were so short. He gave an exasperated sigh and said that it was more complicated and a gel manicure would be easier. I told him fine because I was just done at that point. He rushed through my entire manicure and did a pretty poor job of it. He finished my manicure before my friends who had been there for a solid 10 minutes 0before mine even started. My cuticles are cut up and the polish is somewhat uneven. It's definitely better than trying to do it myself, but for the amount I was paying I expected more. The hand massage consisted of him pulling on my fingers and just spreading around the lotion. The entire time he was looking around and yelling to the other employees or taking calls on his phone. When he was done he got up and left without a word to me. I understand that they were busy, but I had made an appointment requesting these services. They had overbooked themselves. I was willing to spend more money but I'm glad I didn't considering the fact that I had to fix them at home. I will say, my pedicure with the first technician looks great. read more