Like the song, "Where do I begin??"…read more
Our experience with Pete and Karen has been beyond complete.
Anyone who's read my blather on social media knows that I'm both verbose and intensely interested in many things, not the least of which is how someone treats others.
From the very start, Pete and Karen have responded to my many questions and concerns regarding our competent and skilled treatment of our eventual (and that's another story, as I used to row a very skinny boat) purchase of a *used* (translation: low profit - but, read on) Alden 18.
That boat was as described: A small ding on the nose, of no consequence to structure, and brand-new, factory-wrapped Oarmasters (the sliding seat and riggers drop-in units) and carbon fiber hatchet sculling oars, delivered competently (I say with some knowledge, as I helped the manufacturer of my then-owned-double-and-single sculls do a couple of springs' worth of deliveries to the east-of-Mississippi US, coast and environs, teaching folks how to do sliding seat rowing).
That said, I no doubt was a challenging customer, as I pestered them with incessant questions as the evolution of our eventual storage in our boathouse, and on the configuration of the launch-retrieve platform my son and I built evolved. AND, they didn't ask for payment until the spring deliveries could be scheduled (the delivery folks were already booked for January, when the deal was struck verbally). But back to my questions:
Every time, they were happily answered, in detail, including two lengthy phone conversations with Pete - one early on, and just today, what (probably they and I both hope will be the last!) will be the culmination of their insanely patient customer support.
There's no 10-star rating available, or I'd use it.
If you're in the market for a sliding seat rowing boat of any stripe, maker and competence level, there's no way I can adequately convey my joy at working with them. But suffice (at last!! you say ) to say, they're a joy to work with.