Had pants hemmed. Tami did a great job, was reasonably priced, and got the job done quickly…read more She also made a new vinyl cover for the back of our pontoon boat. We were very happy with the job she did (see pic.). Highly recommend.

Does alter practically anything but hem your pants or skirt. Other than that you can forget about…read moreit. No suit coats or costume pieces. Nothing but real basic stuff. Pretty disappointed. Kind of wish they would make a list of what they can do to save people the time.

They don't hem clothes here. I was looking to have my clothes hemmed but they gave me a woman's…read morenumber to get it hemmed. But she does it in her home. I'm used to public dry cleaners hemming clothes.

I delivered a rug to be cleaned. Turns out that they send them to the Twin Cities to be done by a…read moresub-contractor there. I was given a three week timeline for completion. I received a random text message prior to the promised date; I called and they said it was an error on their part. On the date promised I went to pick it up and they said it would be another five and a half weeks. The place they sent it to didn't have it anymore (I called them), so I went back in and Hour Glass couldn't find the ticket up front in the folder, a box, or in the back room. After some more standing around being upset the agent looked over at a stack of rugs and saw it immediately. There are obviously some problems with their tracking systems.

Backstory: in a wedding that is utilizing MW for the suits…read more Groom tells all of us to head in to get fitted. I show up and they tell me I need an appointment. This was never specified as the others who went to the locations in the MPLS area didn't need to. Mind you the worker is sitting behind the desk on his phone. He said he is auditing before the next appointment that happened to be late. He looked on his phone and said "oh, the last appointment just filled up". He asked how far it was for me to drive in and i told him about 30 minutes, he then proceeded to tell me that if it were more than an hour he would have found a way to fit me in. (ummm what?). He then told me to schedule an appointment online and I left. Not impressed. A few others in the group reported zero issues with their experience, however the ones that went to St. Cloud had nothing but issues. The groom eventually decided to move to a different company because it was cheaper and we could keep the suits instead of rent. Those who wanted to cancel at St. Cloud had to go in cancel. They wouldn't accept anything over the phone. Even though the other stores do. Then when they went in they said they couldn't do anything because the groom hasn't cancelled with them (which he did), so he had to leave and then come back again. Both the policies and the customer service were abysmal, not to mention it's more expensive than others. I will not be returning here in the future and I can't recommend it to anybody.

Service was great, talked about the suit and all the details. Gave me all the info I needed,…read moreconfirmed the optional items if I had them. Overall, Thomas was great to work with! Told me about any alterations I might need, and the timeframe to do it in. Will follow up once I get the suit itself and return it.