I've had all kinds of great experiences w/this bank, Pioneer Trust in downtown Salem....They've…read morecaught several times when someone has tried to scam me and they're so professional at both drive thru's and inside esp Kasey(sp?), Maureen for reunion help, and on the phone very nice and easy to explain problems too. MaryAnne set the awesome standard at the downtown drive up window and others are carrying on in her retirement....Keep up the great service!

They care and helped both with my business and with an estate account. I recommend them and have…read moreenjoyed the personalized customer service. They were easier to work with than the prior bank I came from.

I spoke with Jake and he helped to get a reimbursement for my towing over the weekend. He was so…read morenice and I appreciate him! I would recommend this company because this is not the first nor will it be the last that I need their help. They have always come through for me.

Love this guy! I recommend him for auto, home, and life insurance. Super nice and knows his stuff.read more

Everyone is very nice in this office. They saved me over $1000 a year between my car insurance and…read morehome owners insurance . I was with farmers for over 20 years and has no idea how much I was over paying . Wesley offered to write up a quote for me and I'm SOOO glad I let him.

I can't say enough positive things about Wes and his staff! All my interactions have always been…read moremet with professionalism, promptness and efficiency. When I recently had to make a claim through my home owners insurance (embarrassed to say) I had no idea what to do and felt so vulnerable, Wes and Mini walked me through the process from start to finish! I realized how important it is to be with a company/agent that you trust. I would not hesitate to recommend Wes Ferguson - State Farm Insurance!

We have banked at Heritage Grove Federal Credit Union for a number of years. We have had checking,…read moresavings, car loans and line of credit accounts with HGFCU. We have been extremely satisfied with their service, rates and employees. Recently they really went above and beyond for us when we had an issue with our health care provider, Atrio Health Plans. In the process of changing accounting systems, Atrio totally fouled up our monthly electronic payment and charged us four times for one premium payment Calls to Atrio management failed to solve the problem and we would have been out a substantial amount of money if HGFCU hadn't stepped in and refunded the money Atrio "mistakenly" withdrew. Instead of us having to do battle with the inept accounting department at Atrio, HGFCU intervened on our behalf. In addition to being extremely professional, HGFCU staff know us and provide personalized service. Five Stars!

If you want nice friendly reps, false verbal promises, bait and switch tactics, randomly incorrect…read moremath, iffy accounting, and never ending 'special' insurance documents in the mail that you must have forgotten to sign... Well then, this is your place. You know that feeling when you realize the sweet salesperson is actually cooperating with the manager of the used car lot and that you aren't such a good judge of character after all. Well, it's a lot like that sinking feeling. Examples: 1) I refinanced my vehicle during a divorce (short on time and mental capacity). My salesperson did a hard sale on 'special insurance' with the promise we'd review the 'special' deals shortly thereafter (never happened). Turns out the 'special' insurance was as valuable as a Radio Shack warranty. Also, the fees were pulled from my principle which increases the loan duration and interest owed - something that Mr. Salesman seemed to have forgotten in the sales pitch. Can you say payday loan tactic? I should have bailed here but everyone was sooo nice... 2) I transferred some debt and was told the credit rating cutoff for the lowest interest rate. Knowing that my rating was well over 50 points higher, I agreed verbally to the transfer. After a few payments, I rechecked the math (see below) and found the interest rate was about double what was verbally promised. I complained. Heritage Grove said I was approved for the higher rate based on a credit score from MANY YEARS ago. When I replied that this was a ridiculous business practice, I was told that my complaint was not valid because no one else complained (a second ridiculous statement for many reasons). The excuse was that Heritage Grove just doesn't check credit scores for these 'special' credit-score deals (based on credit scores) unless the customer reminds them too (and doesn't disclose that rather pivotal information either). In short, I was stuck with the higher interest rate. Too bad so sad. Can you say bait and switch? 3) Heritage Grove used a method to identify deposit accounts that was kind of... let's say... not industry standard. A deposit was applied to the wrong account and when they fixed it, the accounting was wrong. Can you say the most basic skill set a bank should have is ACCOUNTING? 4) I have a few examples of incorrect math both by loan reps and in the somewhat automated accounting system. But they were sooo nice... Can you say buy a calculator? 5) And the never-ending 'special' deals sent by mail that are packaged with that 'you forgot to sign' type language. Can you say predatory marketing is most effective against seniors? Luckily, I'm not a poor person anymore and can escape after only being bilked for a few hundred dollars (adds up quick - especially with transfer/refinance fees when leaving Heritage Grove). You've been warned. Proceed at your own risk.

We enjoyed working with this tax preparing service. They were extremely friendly, and helpful in…read morepreparing our taxes. However, there were issue. They required hard copies of financial intuition membership in order to have it direct deposit for e-file. They also were not very forthwith on notifying us when they were completed. We had to call multiple times in order to find out. Overall, if you can get through those faults they are great people to work with. I would recommend their services to anyone needing taxes filed, but would cautions them if they need to do a ton of follow up work.

Maria is very helpful gets my questions answered and very well communication. Def recommendread more

This company is awful I wouldn't borrow from them if I was about to live in my car. My husband had…read morea loan with them and he made a payment in October but they started garnishing his wages at Christmas. We have a child with a disabled and he has a lot of medical bills and weren't able to pay. What kind of people garnish wages at Christmas what a bunch of heartless a **holes. I will be letting everyone I know to stay away from here and never borrow from the heartless a**holes. I get people need money which I wouldn't have cared in January but really in December really!!!!! I hope you people can sleep with how you took Christmas from a disabled little boy.

I don't personally live in the area, but if I did, this is where I would bank, no question. I was a…read morecustomer with a business previously owned by Willamette Valley Bank and there was an oversight during the sale that would have adversely impacted me. Upon notifying the bank they immediately when into action to rectify the situation and took me for my word. The reality is, I had little recourse and could have easily been burned by them. It was clear from the beginning that WVBK didn't even consider taking this route. I was really impressed with their integrity and customer service, especially that of Eric Gerhart. In today's age of consumer treatment, it was quite refreshing. Highly recommend.