I drove over 3 hrs to see Dr Wellington based on a recommendation from a friend in the chronic…read morespine pain support groups. They had me schd for the wrong location, so i was in the car driving last min decided to call...oh no he's not in Fishers he's in Carmel today, I'm like that's not what they told me, so i needed to change gps, I was worried i'd miss my appt because like i said, not familiar with the area being over 3 hrs away. I get there, I've had 3 C spine surgeries last year, i haven't been able to work all since falling at 35yo and herniating my c spine... i've been living w my parents in agonizing hell of pain trying to get help for 2 yrs now, i'm 6,7,8/10 every day, i have not been without serious pain for 2 years. I'm runing out of income and the pain is destroying me completely, so i was hoping to see him about an intrathecal pain pump. I have never been treated so poorly in a medical setting, as the patient, or seen someone be treated this badly, because i have been a BSN RN for 8 yrs & 3 semesters away from becoming a Nurse Practitioner, because i had to quit last year to have 3 spine surgeries, and i stood at the secretary counter to fill out paperwork because it's really hard for me to put my neck into flexion and write, and kind of hard to sit and hold a clip board infront of your face and write. So i usually stand on the end of the counter, so it keeps my spine more neutral as i write. I was asked to move to the other side so she could see some pts, so i was like ok, and my book bag was on the floor, i had a clip board, wallet, pen, phone, my insurance card & license all in my hands and not to mention it hurts my neck to lift bags so i usually try to do it in the least painful way, but could no since my hands were full & i was trying to hurry out of their way, so i just kicked my bag over a whole 2 feet to the other side of the desk and stood over there and continued my paperwork. Well, I guess the secretary TOLD ON ME? ... that i was kicked my bag around the office and that i was dropping "f bombs" when i shit u not, all i did was whisper TO MYSELF, 2 times "Fuck, i dont remember how many times i went to message therapy this whole year" and i was like looking at the wall trying to think and got out my phone too look up dates and try to calculate to get a close number, and then 2 ladies come to the door and call my name, i still had 2 pages left and showed them my clipboard and they were like that's fine u can come on back, so go back & i got scolded like a 5 yo, i was talked to you harshly when i never cussed any staff out, never made a scene all i did was whisper 2 cuss words to myself and move my bag with my foot because that was easier on my spine and faster to move out of the way.... and they were acting like i was cussing people out, and i could not understand how nor why they were treating me like this? why? Because i have a two full sleeves of tattoos and my hands and fingers? were they profiling me or discriminating against me, because i had done nothing wrong to them whatsoever, and they were being very rude on the approach of bitching me out about WE DO DONT TOLERATE F BOMBS HERE WE WILL NOT SEE YOU OKAY DO U UNDERSTAND THIS!!?? both of them standing there, my mother was shocked as well. She couldn't believe it, and called them a bunch of assholes after we left, terrible. I'm like i drove over 3 hrs to get here and waited 2 months for this appt and they threw me back and forth then said the dr decided not to see you. So they brought me back scolded me and i was like ok, i was explaining to them trying to defend myself like i just whispered to MYSELF fuck as i was filling my paperwork out, they way they were treating me, you would have thought i bitched out the secretary... and they're like ok ok we dont care no more f bombs!! I was just trying to explain myself.... they cut me off and kept saying we are not saying the f word in here anymore, do u understand!? they just kept saying it over and over as i was like i only whispered it to myself, my God? what is going on, and i was like ok whatever geez, they go NO NOT WHATEVER DO U UNDERSTANDDD!!?? i'm like okay sure, and they're like u can go back out to the waiting room and finish ur paperwork, then 5 mins later same 2 came and brought me out to the hallway near the elevators & were like so we also heard u were kicking ur bag around? ... I'm like are u serious!!?? that was way before they brought me back the first time to scold me.... i was like ur secretary asked me to move to the other end of the counter and with my hands full and spine problems, i did not want to try to pick my backpack up off the floor with my hands full, so i just kicked it over to the other end of the desk and continued filling out my paperwork there? like i dont understand why that's a problem, they were acting as though i was kicking my bag around the office having a tempter tantrum or something, & said well we've decided not to see you. Unbelievable!

What can I say about a man who truly cares about providing his patients with a greatly reduced…read morelevel of pain AND provides hope with his great people skills too? We are really thankful we were referred to Dr Wellington. Without too many details, let me say that my wife has undergone numerous spinal surgeries due to an extremely chronic pain from arthritis and degenerative vertebrae. Even though she has complete trust in the doctors who did her surgeries, they had reached a limit on what could be done for her other than heavily medicating her which would rob her of any quality of life. Fortunately, her pain specialist recommended she try Dr Wellington at IU Health. He is one of the leading doctors in using the Medtronic pump to relieve site specific pain. Instead of large doses of pain medicine taken orally, minimal amounts of pain medicine are delivered directly to the nerves that are causing the pain via an implanted pump and delivery system. The miracle of modern medicine allowed this small system to be inserted in about an hour as an out patient (with a couple hours of recovery/observation before release.) Periodically, a small dose of medicine is delivered. On periodic follow up visits, the number of times the medicine is released and the quantity of medicine are reviewed by the doctor and is adjusted to provide relief. After just a couple visits, my wife is so much better and she has had no side effects. Just minimal levels of pain. The change in her face and even her posture are noticeable. Note 1: The pumps have a pain reservoir that is subcutaneous, so no open port to worry about for infection. The reservoir holds up to 6 months of medicine which can be filled and flushed through a simple syringe. Each visit with the Dr or his PA, you get a new date for how long your supply will last at the current distribution level so that you can plan your next visit for refill. Note 2: There has never been a case of overdose from pump failure! There have been a few cases where the pump failed and needed to be replaced. The expected life of each pump is about 7 years. And the man himself is simply a caring individual who delights in bringing pain relief and quality of life to his patients. He is kind and listens to his patients. We've been to see him several times and he has been so upbeat and reassuring on each visit. Technical things: You need a referral to see the doctor from your physician. His office is at the Indiana University Health Hospital Interventional & Advanced Pain Therapies Center. His surgeries are done at the Senate Street Surgery Center. Your first visit will be to discuss your pain and how likely you are to be a candidate for the pain pump. You have to do some screenings including a short term injection to see how well you respond to the prescribed treatment before any surgeries are done. Some screenings are required by insurance as well. If all goes well, then you schedule a surgery. That requires following some rules for the first five days when a secondary external pain pump can be removed. After that, you just schedule follow up visits to find the right level of pain management that you need. My wife is so happy now and insisted that I do a review. Happy wife, happy life. Thanks to the good Doctor! Review #3591

Ryan was very detailed and thorough in his explanation of my fiancé's test result which really…read morehelped to put her at ease. Great experience here and we highly recommend it!

I had an endoscopy and colonoscopy here in early December. It was my first time having either…read moreprocedure, as well as my first time ever being sedated (I'm in my 40s). To say that I was nervous was an understatement. When I checked in, they had a sign posted that several of the doctors were running about an hour behind, and then the person behind the desk made sure to tell me as well. Not exactly what someone who hasn't eaten in 24 hours wants to hear, but there's not really much you can do about it. When they called me back and took me into the pre-procedure area, I must admit that I started to panic. It was VERY crowded. Lots of beds sectioned off with curtains, nurses/anesthesiologists/doctors walking around, blood pressure monitors beeping, etc. If you're nervous about medical procedures, just steel yourself that it's going to seem chaotic, and you may be tempted to run out of there. The nurse who was working with me told me that it was a very time of year with everyone trying to get things done before the end of the year, so it may not always be like that. My nurse was very friendly and reassuring. I also had another nurse come by to put in my IV, the anesthesiologist stopped by to ask me a few questions and see if I had any concerns, and my doctor also came in to say hello. Before long, they were wheeling my bed into another section of the building and had me in my procedure room. There was music playing and the nurse made sure I was comfortable as we were waiting for the anesthesiologist. She came in, said she was starting the meds, and then I was out. Everything was uneventful, and a nurse from the office called me the next day to make sure I was feeling ok. I don't wish to have to use these services often, but I wouldn't hesitate to recommend them to others.

Dr Chernoff and his staff are the best! so caring and I have been thrilled with my results!read more

I was referred by Dr. Stanley Harper at the Avon location to Dr. Greg Chernoff. I did my initial…read moreconsultation in July with Jamie the patient coordinator. She took before and after (photoshopped) photos and told me what to expect and we reviewed the costs. If I waited until October or later there was a prospective discount that might be available. I was willing to wait for that possibility. In September an availability became open with the aforementioned discount. Then I met with the doctor, head nurse, and Jamie again at my next appointment. Both Dr Greg Chernoff and Nurse Julie have been doing these procedures that I was selecting for 30 years. I was comfortable with everything they were telling me. My only concern was for the length of time for me personally to heal at that point. I figured it might be longer than normal due to my age. Everybody was extremely helpful and made me 100% comfortable with their process and procedures. Since I lived an hour away, they asked if I had time and we decided to do the the pre-op appointment at the same time. I learned my surgery was going to take five hours which is the longest I've ever been under general anesthesia. During the following week, I was able to get approvals from my primary care physician as well as the specialist that sees me for my worst chronic disease and get her approval too. The anesthesiologist approved the procedure with a weekend phone call. Nurse Julie had called me on the prior Sunday to review a lot of information as well. These people really go above and beyond what I am used to in the medical profession. Dr. Chernoff absolutely goes way beyond any expectations you would have to a point you have to tell your friends and family how amazingly he stands by his statement of "we're going to take real good care of you" which he stated to me several times before my surgery. He came through for me 1000% on everything. On my day of surgery, Wednesday September 28, I left the waiting area and went back to the pre-op bed on time and soon Dr. Chernoff visited me to go over what lay ahead. I had a couple of questions about recovery expectations. Then Dr. Himebstein, my anesthesiologist, came to review my medications, my blood work, and ask questions about my medical history. I did not have any questions for him because he covered everything so thoroughly. I woke up six hours later and Nurse Ellen took care of me for the rest of the day and all night. I was her only patient to take care of. There was one other overnight patient but he too had his own nurse. Soft drinks, snacks , and pain meds were available for whenever you needed them. Dinner was provided by a delivery service from Jimmy John's. I had Teddy Grahams for dessert. In the morning, I got checked out earlier than expected after visiting with Dr. Chernoff again. He again reaffirmed everything wet smoothly and I told him I was happy with the results. As a matter of fact the pain threshold was much lower than I had expected. We confirmed my next appointments for Friday, Saturday, Sunday and Monday mornings. I ended up checking into the Drury Plaza Hotel, only two stop lights from Chernoff Cosmetic Surgery, on Friday so I didn't have an hour commute every day and needless stress over I-465 daily traffic. I had thought about this plan before the surgery so I was prepared. Corinne, a 15 year employee, saw me every day except weekends and helped me immensely in the office with my post operative recovery on the following Friday, then Monday, Tuesday and Wednesday of the following week. Dr Chernoff referred me to the Hyperbaric Oxygen Clinic for four oxygen treatments which helped with my healing and recovery immensely. I completed the four daily consecutive treatments on Friday, October 7th, as well as nine daily consecutive appointments with Chernoff Cosmetic Surgery on the same Friday. On Monday, October 10th, the rest of my sutures were removed. My healing and recovery are right on schedule. Now I will be seen once a week for the next month, then once a month for a few months. I'm still completely satisfied with the results, and with Dr. Chernoff and his awesome staff! Once I am completely healed, I will upload a new profile photo and you all can tell me what you think (if anyone is still reading my longest review, lol). See if you can figure out what procedures (2) I had done.

What I like when I'm getting a procedure done: compassion. What I like when I'm waiting for someone…read moreto get a procedure done: efficiency. Luckily, you will find both at Naab Road Surgical Center. I was not a patient at the surgical center, just a loved one in the waiting room. But from my perspective, this place runs like a well-oiled machine. I thought we would be in there for at least three hours, but we were out in 2 hours, and I didn't feel like they rushed anything -- they just knew what they were doing. From a patient's perspective: The nurses and doctors all took the time to explain the procedure, made sure to answer questions, and made sure you're comfortable. You get warm blankets, too. That's a nice touch. Everyone we encountered was friendly and professional. You could tell that they had everything under control, which puts a person's mind at ease. As for the waiting room: It's a little boring, so be sure to bring reading material or your laptop or what have you. They have free wifi, but you need to ask the person at the front desk for the password. There's free coffee, tea and hot chocolate, and there's a vending machine with snacks and beverages. There's also a water fountain with a water-bottle refilling station. There's one big TV, but it was on a weather channel. I brought my laptop with me to work while I waited, but we were in and out so quickly that I didn't have much time to get anything done! I like a medical facility that is orderly and gets you in and out in a timely manner.

Registration consisted of just a few papers and was fairly quick. The large waiting area had plenty…read moreof reading material, restrooms close by and vending machines in close proximity. I found it interesting the number of patients that let their family or friends drop them off and then leave. Even with the number of phone calls the surgical center makes and the day of surgical instructions mailed to the patients, the caregiver/driver has to stay in the surgical center until the patient is ready to be released. Several patients were upset they wouldn't perform surgery until the driver returned. They've had stranded patients before and other mishaps occur. Also Uber drivers cannot take medical responsibility for the patient so a family member or friend must be onsite to drive you home. Sarah was terrific prepping me for surgery. The IV even went smoothly which is usually an issue with me. The staff I encountered were friendly, compassionate, personable and professional. The surgical team was thorough with patient transfer, polite and had very calming personalities. Of course, you never remember more than 5 minutes in surgery before the anesthesiologist does his job. The post-op team were amazing. Their very good at their job monitoring the patients while keeping the family in the loop. As soon as they feel you're ready to leave they work toward that goal. Everyone is anxious to be released and they do their best to make that happen as soon as it's safe for the patient. I'd happily return for an outpatient procedure here again.

I pass by other hospitals to come to this location of St. Vincent Carmel. We come here for…read moreeverything from broken bones to diagnostic testing. The staff is outstanding and caring including doctors, techs and support staff. You don't get a bunch of students working on you like other area hospitals. We have never had to wait long for examination. The hospital is clean and waiting areas comfortable. Parking is easy. The one thing I don't like is their mobile check-in system. In fact, I think it is the worst check in system in the country. I resent having to upload personal information through a 3rd party web site. I despise not being able to adjust the contract that they force you to sign before treatment. I only took off one star, but I would rate the mobile check in a zero star.

My father, Zoilo Hernandez, struggled to live these past 5 years. He was bedbound and was dealing…read morewith complications of heart failure. It was extremely difficult to say the least for my Mom and I and sisters to help him. However, every doctor, nurses and health aides that tended to him were very gentle and kind. He lost his health battle on July 17, 2025. I just want to say to the St. Vincent staff at Fishers and St. Vincent staff in Carmel that we appreciated everything that you did to help my Dad. You all showed much compassion to us in his last weeks of life. I could sense that it was heartbreaking for you all to see us visit our ailing Dad. We will forever be eternally grateful to everyone who was involved in his care. Thank you so much and may God bless you all.

Called and asked for information about the process of receiving pre-exposure rabies vaccines. I'm…read morestudying to be a wildlife biologist and I focus on bats. It is required of me to receive these vaccines and it is something that should be common knowledge for anyone working in a hospital--regardless of whether you're a nurse or not. After I asked my question, whoever was working reception had zero idea what I was asking for, which is fairly alarming considering rabies is one of the most lethal viruses we have. She asked me if I was a current patient, I said no I don't have insurance. This was when she really stopped helping me. I understand prices are high, but they're going to be high regardless because of what I'm asking for. She told me to ask my school what do, to which I told her they told me to contact hospitals because they are all equipped to give these vaccines. She just kept saying she doesn't know what I was asking for and that she can't help. She then directed me to Jane Pauley, who is closed on weekends. I understand not being versed in everything that happens in a hospital, but not knowing what a pre-exposure vaccine is, and being unwilling in helping access that, is a terrible look for any healthcare facility. Please educate your staff on basic healthcare and train them to not just push people off the phone.

The billing department is horrible, and it's difficult to get my billing questions answered. I kept…read moregetting the run around on why there was a delay in filing a claim through my insurance, so I finally had to call administration to get it filed. My spouse and I have had to pay the total billed amounts for services before, because they can't seem to file their claims within the 90 day filing limit set by our insurance. The staff is friendly, but I've had so many problems with billing that I've considered going elsewhere even though it's convenient for me. I've provided feedback to the hospital before, and I never hear anything back. They say they've overhauled the billing, but it's still a hot mess. I definitely don't recommend them to anyone.

I love my new knees! And I apologize for the long review…read more.. My journey into knee replacement started over 30 years ago while in the Marines and started losing cartilage from running. 10 years later, I was having unbearable pain from walking and doing mundane tasks, and went to an orthopedist where I was living in Texas, and was told they needed replacement but I was too young (at the time, the hardware was only good for 7 years). Fast forward to last September, I received several recommendations for Shelbourne Knee Center from my wife's co-workers (my wife is military). Doing some research, Shelbourne is one of the top places the country for this type of thing, and our insurance covered it. I live an hour away from the hospital, so I didn't take this adventure lightly. I was very apprehensive about doing this since I was already in pain and worried that the recovery would be worse. I really had nothing to worry about. Dr. Benner saw me at my appointment, took x-rays and did a physical exam of my knees. They looked pretty bad, bones resting on bones where the cartridge would have been, etc. We made an appointment to replace them in the spring and then COVID hit, cancelling all elective surgeries. So I rescheduled for late May. Yes, both knees at once. In the meantime, I worked with Sarah, the physical therapist, once a month to increase the range of motion in the soft tissue. Yes, physical therapy can be a joy but it is necessary. And Sarah is great, and very knowledgeable. Sarah also gave me exercises to do at home daily. On the day of surgery, I arrived at the hospital at 6 am and checked into the surgery center. They brought me to a pre-op room to get me ready, and then placed me on a gurney and wheeled me to the operating room where I was introduced to the staff that would work on me. Dr. Benner and his PA arrived and discussed what would happen, and then the anesthesiologist had me breath into a mask... The next thing I know, I wake up back in pre-op 3 hours later and was told everything went fine. My lower legs were in a contraption called a Continuous Passive Motion machine (CPM) which slowly moved my legs to keep the knees moving. I would be in this thing for a week. My knees were also encased in a cyrocuff, filled with ice water to reduce the swelling. My wife came in, and I was taken to my room on the 3rd floor. Their philosophy is to rest first after surgery to reduce the swelling. The first 24 hours was on complete bed rest (I had a Foley catheter inserted so I could freely urinate without getting out of bed). The next day, the catheter was removed and I did my first physical therapy session with a hospital physical therapist. The first thing she did was show me how to get out of bed and use a walker. Other than going to the bathroom and doing physical therapy, I was to stay in bed with the CPM and cyrocuff for a week. Dr. Benner came by that afternoon and discussed what they did. Normally a bilateral knee replacement should take 4 hours, but they were able to complete it in 3. My legs were becoming bowlegged due to the joint settling, and they straightened them. They also resurfaced my kneecap. I was also given a nerve block to reduce any pain. Normally, you are discharged the next afternoon after surgery. But after attempting to climb up and down a set of practice stairs (I have steps going into my house), we determined that I should stay another night to gain more strength. And the insurance approved it. I awoke the next day with a little discomfort but surprisingly no pain (the pain meds probably had something to do with that). More physical therapy, where I successfully maneuvered the stairs. Dr. Benner came by again to check up on me, and then we were on the way home. A week later, we were back at Shelbourne where Sarah had me do more physical therapy and gave me more exercises to do at home. More x-rays and another check-up with Dr. Benner, and another appointment for the following week, where Sarah removed the waterproof bandages. They use what is called a Zipline to close the incision, and those were removed 2 weeks later. I was able to stop using the walker after 2 weeks, and now at 5 weeks post surgery, I stopped using a cane. Surprisingly, there has been no pain. I stopped using the prescription pain meds after 10 days. Prior to surgery, I was taking Celebrex (an anti inflammatory) twice a day. Now, I'm taking it once a day along with Tylenol. I highly recommended anyone exploring knee replacement to check out Shelbourne Knee Center. I was dreading it, but the experience so far has been nothing but fantastic.

I will forever be thankful for the Shelbourne Knee Center! My journey with them started 15 years…read moreago, at the age of 16 I tore my right knee ACL playing volleyball. I originally went to my local (from out of town) orthopedic surgeon to see what was going on with my knee after my surgery. An MRI, a month and 4 appointments later they did not know what was wrong and they wanted to do an exploratory surgery to figure it out. My mother and I decided it was time to get a second opinion and that's how we landed at Shelbourne's. My first appointment in walked a bunch of PT, DRs- they pulled up my MRI and did a quick test of my knee. 5 mins into my appointment (literally)- "you've torn your ACL, when do you want to schedule your surgery?" I was STUNNED! They knew so quick! We scheduled my surgery 1 month later with Dr Shelbourne. With my ACL reconstruction surgery I was back to pitching in softball 3 months later - which is unheard of with this kind of surgery but the Shelbourne method WORKS! Here I am 15 years later at my follow up research appointment with absolutely no complaints or issues! I highly recommend Shelbourne Knee Center to anyone with knee issues!

Communication with staff and/or doctor is almost impossible. Phone messages, texts go unanswered…read more Scheduling a procedure took one month of unanswered phone messages and texts. Appointment with Dr. Dorwart was changed to a NP which was OK but would have liked to have been notified of the change prior to walking into the office. Time spent with the NP was approximately less than 10 minutes for which I was charged the full doctor's fee. Tests that she ordered and the results have not been posted nor have Xray results been posted. And this is two months after being done at this appointment. Really disgusted with this organization. Dr. Dorwart was competent but the functionality of the organization is reflecting on him.

Dry office, wait time for doctor Bush is 1-40 min and 1-50 min. Dr Bush do not care about patients .read more

I experienced Dr. Porter as the anesthesiologist for an outpatient procedure I had at IU Health…read moreWest, a full-service hospital located in Avon, Indiana. Per the IU website, Dr. Porter is a hospital-based provider only who serves IU Methodist, IU University, IU North, and IU West. He's an osteopathic physician whose specialty is anesthesiology. Anesthesiology is one of those weird specialties and I'm not even sure it's completely fair to review it. The actual encounter time is always limited. I met Dr. Porter a few minutes before the procedure (actually a few minutes later than the procedure was actually scheduled). He explained his process and listened when I expressed some concerns considering he was planning to approach it differently than I had told the surgery would be handled. He explained in a very fundamental way (too fundamental) why this was his preference and I agreed to go with it. I was impressed that when I informed him of my trauma background that he offered to let me place the mask on myself and he then followed up with that once I was in the OR. So, that was a huge and appreciated plus. Obviously, once I was knocked out I have no idea what happened. However, one way to assess urology is by the recovery room journey and I awakened with very little difficulty and was actually in pretty good shape in post-op. I was able to eat and drink fairly quickly. My procedure started around 3:45 or so and I was pretty close to out the door by 6pm. Dr. Porter checked in with me, of course, by surgery's end. He had a pretty casual air about him. He was definitely confident, but not in a conceited way. I was probably most bothered by the conflicting plans for anesthetic and do wish that had been resolved prior to my being in the operating room. It's awkward by that point to have discussions about it, but it unnecessarily increased my anxiety. Overall, however, this was a good experience and I especially appreciated the trauma-informed care that aided my comfort. As a hospitalist, he tends to be one of those docs where you don't necessarily get a "choice" but in this case all worked out well and I found him to be a friendly, professional, and knowledgeable practitioner.