And if at first you don't succeed (first you don't succeed) Then dust yourself off and try again You can dust it off and try again, try again... 2/5 Service My mother in law took in her hearing aid to get checked out since the bluetooth wasn't connecting to her phone anymore (fancy I know). They first attempted to clean them but it still wouldn't work. They had to repair the unit but as you could imagine how hard it is not to hear. She had to wait a few days to get the unit back and made an appointment to pick it up in the morning. When she arrived they thought it was to clean the hearing aid based on notes. She explained that she was picking up the hearing aid but it wasn't ready and hadn't even arrived. She was told maybe by midday but they weren't sure and to try later in the afternoon instead. We had to call before going back a second time just to make sure we weren't wasting our time and they were still not confirming it being ready. 5/5 Parking it's a huge parking lot but with limited spots right up front. Unfortunately there's not a lot of options so hope it gets better in the future. Psalm 69:14, God bless read more

HearUSA - Outside - Hearing Aid Providers Near Me - West Covina, California

Care and Quality. I am dissatisfied with HearUSA in Pasadena. Poor Quality of Service. Every time I go there for problems with my hearing Aids, they do not address the problem and brush me off with excuses for my problems with my hearing Aids. My original hearing test took only 5 minutes and the audiologist just told me "Yes, your hearing is bad." Then proceeded to assign me to any hearing aid and not address in my hearing needs. read more

I had to update my experience the same person in the phone Bianca has an attitude and likes to argue back to the customers when she is wrong just to make an appointment. Horrible customer service you provide specially for people with a hearing disability you are not sympathetic i have see you bully the people that comes to the office. You are just another employee there, you don't pay for the hearing aids for the customers or anything in that matter. So shape up and tried to give a little more better customer service put yourself in our shoes. We pay you in theory to come for services if no customer comes no job for you so stop being a bully and who cares you went to the service that is irrelevant. Next time I see you I will bring it to your attention and your management as well if they care about the services your provide there. read more

Went there with a large group and the food was amazing for everyone except myself which they forgot to bring. Was offered to make my breakfast sandwich but declined and shared the most amazing pancakes. read more

Because of the receptionist and or secretary in the front, the loud obnoxious one that knows everything. Except the question you are going to ask. Because she keeps interrupting. after the second interruption I told her she interrupted me before I asked the question, she said did I answer your question. I replied no. Then she said ask the question, I asked and she interrupted again, I got up and said I was done, I got up and she was literally harassing me walking towards the front of the desk as I was leaving saying me ask her the question. that's when i got up and walked out. with her telling me ask the question. It was my 85yr old mom. she walked out saying the same ' So, if you do not want to deal with such a person, find another. you may also test the water. we may not go back. sorry dr. READ THE REVIEWS 9 AT A GLIMPS 2 FOR RUDENESS +MINE GOOD LUCK read more

If I could rate a 0 stars I would. Thankfully, my time wasted wasn't too long, because I shut it down very quickly. The front desk and/or hearing aid specialist was very rude and belittling. I say "and/or specialist" because she was the one who also checked me in (never had that happen to me at my home location- in which I couldn't get an immediate apt w them so I went here) & she was the one who LOOKED at my hearing aid and held it to her ear. I went in for issues with my L hearing aid- her literally holding it to her ear, would do nothing unless it's INSIDE her ear like you'd wear them as it was not feedback noise I was coming in for. She mentioned on the phone we could pay/do a cleaning when arrived and check then if it helped, no cleaning was even mentioned before she rudely said they're about 4/5 years old and its "time for some new ones as they go bad and malfunction around this time". I would hope not considering how much I paid! When I asked her if we could try the cleaning or if there's a way to check the hearing aid before spending 300$+ to send out AND a week with no hearing she said "honey ive been doing this 15 years I know what im talking about. They're just old and you need new ones. Let's talk about how much those are" in to which I shut it down, Asked for my hearing aid back from her hand, and said I'll wait. She continued trying to pitch for new ones until I said goodbye. Did I need my hearing aid fixed? Yes. Did I want to pay my hard earned money to a location talking to me like I'm incompetent for asking a simple question? No. I have since then made my appointment with the location I've always trusted, Whittier. And will gladly review options for new ones IF that is needed after repair. I am 25 years old and can just imagine how she (brunette with blonde highlights and glasses) treats the seniors going in who have a hard time HEARING and speaking up for themselves. read more

When discussing purchasing my hearing aids, we talked about how best to cover them through my insurance. They come with a 3-year warranty, and all discussion was about how that included three years of support if any issues arose. Sounded great, except HearUSA had me purchase through one of their affiliates that is also owned by the hearing aid manufacturer so my insurance would cover. OK, fine, except that means only one year of support, which wasn't discussed but was noted on one of the 1,500 pieces of paper shoved at me as I worked through the purchase. Narely a year after purchase, the left hearing aid volume dropped without explanation so I went to HearUSA, thinking I had three year of support. Nope, $65 to walk in their door after my insurance company paid nearly $5,000 for these cheap pieces of crap. They waived the charge this once but now the left hearing aid won't turn on. Still under warranty, BUT I'll have to pay $65 to have them look at it and send it in for warranty service/repair. Stay away, stay far away. They make the purchase as confusing as possible with multiple affiliated companies to get you the "best" deal that hides the true cost of ownership. Add to that unreliable product, and HearUSA can't be trusted. read more

I've been a customer of the West Covina Office of Hear USA for 3 years. They provide excellent care but what really makes a business are the employees and this location have the best. I especially like to commend Bianca who is always professional, informative, and customer friendly. The rest of the Staff are as helpful and knowledgeable. I would recommend this office to anyone. read more

Last March 15, 2024, when I went there, you guys treated me very nice that's why I gave a nice review to HearUSA in West Covina branch to encourage all the seniors who've a hearing problem to go here because the employees are very nice and knowledgeable about hearing aid. But I was VERY WRONG, VERY VERY WRONG for that nice review that I gave you ! Last July 2, 2024 I went back to this branch because I need a repair of my hearing aid. So I paid $325.00 to fix my problem. I asked Bianca the front desk receptionist how much I'm going to pay for cleaning, she told me she will not going to charge me, (because I just pay her for $325.00) just remind her. But after one week I need to pick up my hearing aid she's saying I need to pay $45.00 just for cleaning. I remind her that she said, she will not charge me for cleaning because I paid $325.00 but she said cleaning is not included. You're a liar! You told me to just remind you ! I think you have Alzheimer disease! Now Ms. Bianca I want to tell you this, I don't want how the way you treated me! You are telling me that you don't want to clean my hearing aid because I keep on going there for 8 times for cleaning and not paying you , that my 3 years warranty is already expired ? I called EPIC to asked them when did I got my hearing aid? EPIC said last FEB. 2021 and it's expired on last FEB. 2024 so I'm entitled to have cleaning 2 times a year or every 6 months since (2021 to 2024). So, if 2 times a year and for 3 years that's only 6 times! Right? So how come you're saying that I went there 8 times and I'm not paying you ? You don't know simple mathematics ? I have my 2 hearing aid done in your branch. My hearing aid cost $5,000 a pair. So I gave worth $10,000 paid by my insurance. Now I don't like the way you are talking to me. I'm explaining to you my side but you keep on interrupting me. I kept stopping because when I'm talking , you're talking too ! You are not listening to me. You are talking to me in a loud voice, you are treating me like I'm a criminal ! You embarrassed me to the people who's there. You and Elaine don't know how to deal to your customers. Learn how to talk in a nice way because you carrying the reputation of Hear USA company. I don't recommend this HEAR USA West Covina branch. Don't go to this branch, employees here are RUDE ! Lot of your customers is complaining the same thing that you are RUDE ! Especially the front desk staff. They're only nice to you if you're new customer but once you gave your insurance to them, the next time you go there they will treat you so badly, especially for the seniors. After going there you will not be happy. If I can give you "0" rating you deserved it. DON'T WORRY Bianca, I WILL NOT GOING BACK THERE BECAUSE I DON'T WANT TO SEE YOUR FACE AGAIN ! read more

This is a franchise location of HearUSA in West Covina. The receptionist can be very loud and uncooperative if a request for help does not meet what she thinks is appropriate. We get better customer service from other HearUSA locations. read more

This review is based on the extraordinary experience I shared with my 88 year old father and reflects the very positive experience my dad and I had at the HearUSA office located in West Covina. From the moment that we walked into the office we were professionally and personably greeted by their receptionist. After completing all the required paperwork, we were then greeted by a Ms. Alla Avetisyan who is their Hearing Aid specialist. From the very beginning, Ms. Avetisyan established a climate of refined communication, care, compassion and kindness. After assessing why we came in, she professionally set out to administer a hearing test to my dad. Following this test, we were impressed by the manner in which Ms. Avetisyan was able to present the results of this hearing test in a way that made it easy to comprehend. Following this presentation, Ms. Avetisyan provided us with various hearing solutions that made sense and although outside our budget, she helped find a way to make it work. Ms. Avetisyan's display of kindness, compassion and keen understanding, made us feel more like members from her actual family than just another client or prospective customer. In this day and age of production, numbers and profit margins, it is refreshing to enter a professionally run office to receive the kind of care and concern normally reserved for highly valued family members. This was truly a "5-star" experience. read more

I first was sent to this Hear USA office from Kaiser audiology dept in 2019 . I also had a bad experience with the same person, Ala . She was borderline rude . I tried using my BENIFITS thru Medicare, but Ala refused to include it in the total price . I asked her to show me where the 1000.00 dollar benefit was worked into the price . She said "it's in there" . I didn't want to buy a set that cost over 3000.00 dollars without trying them I told her . She just showed me a picture of the aids and said "that's all I have" . "Which one do you want?" she asked . I said "no thanks" and left . I tried a different Hear USA , last year in Whittier and was totally happy with the outcome . Nicole is very helpful and polite. Took the time to explain everything to me and answer all my questions. I got to try the aids on and got to use the 1380.00 benefit on my Signia Silk 1x . Nicole broke down the price for on paper so I could see that I was using my 1380.00 benefit. Thank you Nicole,maybe you can retrain Ala. Do her a favor,and her customers! read more

My grandmother was refusing to try out hearing aids for some time, and she finally agreed for my uncle to take her to this office. She came back home and was very pleased with the services provided to her by Alla Avetisyan. Alla was very professional, patient and knowledgeable. She answered all their questions and made sure my grandmother and uncle walked out happy and satisfied. They felt very welcomed and comfortable. I am so happy that Alla was able to inform my grandmother of how important and helpful the use of hearing aids is. My grandmother agreed to give it a try and not only is she very happy but so are we. We can communicate better, she watches television at a normal volume and she is not frustrated anymore. She said she is going to refer all her friends to Alla so they get excellent service as well. Thank you for giving my grandmother her hearing back! read more

I am so glad I came here! The staff was very friendly and professional. Dr. Alla Avetisyan was extremely helpful, knowledgeable, patient and pleasant. I love the hearing aids I purchased. They are state of the art. I can't believe the immediate difference in my hearing ability. I love the different options I can choose depending on the environment I'm in. I have done business with other big name brands hearing aids companies and was very satisfied. But HearUSA definitely came over the top with the product and the service. I love it!!! read more

Went to Azusa Ave Office in December. It was determined that I needed hearing aids. Hearing aids are wonderful however the told me my co-pay was just over $1000.00 that I paid in advance. When my insurance payment notice came it said I was over charged $390.00 After several visits and phone calls no effort made to refund difference. My advise would be refuse payment until your insurance company assigns benefit. read more

Just came back from taking my mom. She needed help with her new hearing aid, they squeezed her in even if she didn't have an appointment. Super nice, patient and professional staff. read more

My mother had a very bad experience with Ala a tech at the West Covina location. Will never return again. Clearly this employee does not know the meaning of customer service. She was rude and made my mother feel inadequate. Should not be working with elderly people. read more