Laura Keller is by far the best! My client has been coming to her for a while. I just love her up…read morebeat personality. So helpful and straight to the point. The location is so convenient right off Midrivers Mall. Clean and organized business. Parking is wheelchair and handy cap approved.

So I decided to try hearing aids again. I have found my match!!…read more Everything here was just great, from Elaine at the front desk to Laura Keller, the specialist. Laura at Southwestern Hearing Centers not only took the time to listen to what I felt my issues were, but tested me, made a recommendation and even still allowed me to go a little bit different than she recommended. It took about a week from first visit to delivery, but I gotta say, it was well worth the wait!! We tried some of the different settings in the office, but they didn't really make a difference until I was in an actual place to use it. I was in a kitchen full of people for Easter and opted for the restaurant setting, WOW!! What a difference it really makes! Thanks Southwestern Hearing!!

Lindsey and her staff are real professionals, in a casual, comfortable setting. She has such a…read moregreat, natural rapport with Seniors, and they like her a lot! She provides a thorough free hearing exam and can provide hearing solutions that are pretty cheap, but also has many options available. For my 92-year old grandmother, who is basically deaf in one ear, we had to get a really good, reliable system that would help her. I chose to go top of the line, but was never pressured to do so. Her system takes the sound going in to the deaf ear and sends it to the hearing aid in the other ear so she doesn't have to turn her head all around to have a conversation. This is especially helpful at the dinner table, she can follow whomever is speaking with no trouble now! The best part of the system is the Bluetooth TV sound option. It pipes digital quality sound directly into the hearing aids, without having to turn the TV up to a hundred. It comes with a remote that controls the volume not only for the TV but also the hearing aids themselves! I hooked it onto a retractable ID badge holder and she wears it all day on her belt. You get free adjustments and cleanings and anytime something doesn't seem right, call the office and they get you in quickly. The best part is, Lindsey is the person you see, not just whoever is working that day, like at many other providers. I hope I never need hearing aids, but if I do, I will be calling this office for an appointment.

I had always heard Miracle Ear hearing aids were the best? So I figured their customer service…read morewould also be top notch?? WRONG! WRONG!! WRONG!!! Or is the service just top notch for "younger" people. Our friend bought his hearing aids there, spent over $5,000 CASH!! Now less than 3 years later one of them quits in the middle of the week so he takes it to the Mid Rivers Miracle-Ear store; where he is met with a man who doesn't even listen to his concern about the charger not charging well and tells him he has to send it off and it will be at least a week...A WEEK, before it will be back! So this man, who served his country and speaks at retreats will not have any help for a week. I would think there would be some type of "loaner" for lack of a better word or at least some type of speedy service, but no. I'm so disappointed Businesses that charge what they do should offer some type of customer service-definitely more than "that will be a week". What if it turns out to be something else then is he looking at another week?!?!!!! When does it end??

mid to average care and concern - I didn't feel like they were truly listening to what I had to…read moresay. They just kind of blew me off.

From the owner: Specializing in: - Hearing Aids & Assistive Devices…read more- Audiologists - Hearing Aids-Parts & Repairing - Hearing & Sound Level Testing

Dustin was great to work with. Very honest with everything he recommended. Didnt try to sell…read moreanything that was not needed. Highly recommended this office. Will be going back as the need arises. Very friendly office staff.

My elderly Mother uses this location and has had nothing but excellent service from Dustin Barrett…read more He is so kind and thoughtful, even dropping off her earring aid at her house. He did not want to have her wait till I could get her there in a couple of days. He is also very conscious of her limited income and keeps her expenses at the absolute minimum. I would highly recommend this location and Dustin Barrett, the Hearing Care Practitioner.

I've been going to SWHC for well over a quarter of a century and would never dream of going…read moreanywhere else. Cindy Marino and the staff at the St Charles MO location on Bluestone really make you feel like family. The following is a story I shared shortly after I picked up my newest pair of hearing aids, which have the new Bluetooth technology. I picked them up on February 6th of this year and even now I'm still emotional about it. ______________________________ I was triggered today. When I was very young, probably about 5 years old, I got my first hearing aids. Me, age 5ish, walking out of the office at Central Institute for the Deaf: Me: "What's that?!" Parents: "Someone typing on a typewriter." Walking outside... Me: "What's that?!" Parents: "Birds chirping." EVERY sound was new. Startling, overwhelming at times, but exciting. My whole world changed that day. Me, walking out of the office at Southwestern Hearing Center today (Feb 6, 2019) - MUCH older Having just picked up some amazingly advanced and powerful new hearing aids: Me: "What's that?!" It triggered me. Didn't matter what the sound was (turned out to be the sound of a door latching shut down the hall.). But as soon as I said "What's that?!" I became so emotional. The childhood memory just came rushing back. I'm BEYOND grateful to the Owners and Staff at Southwestern Hearing Center. Cindy Marino went out of her way to help me. The sounds I'm hearing today are startling, overwhelming at times, but exciting. My whole world changed today.

Cindy and the entire staff are professional, helpful, and take time to fit, adjust settings, and…read moreensure the aids work correctly so the client is pleased with the results. Regular follow-up appointments provide necessary maintenance. A happy customer...

If you need help with hearing aids this is definitely the best place to go. I brought my elderly…read moreparents here and they were very pleased.

The urgent care I went to diagnosed me with some kind of bronchitis/walking pneumonia with no xray…read moreat the end of my 2nd week being sick. My chest hurt and I was struggling to breathe, so they gave me a zpack. Finished the zpack and was still having a lot of chest pain, so they prescribed deoxycycline. 2 weeks later, I notice I still have a swollen lymph node and I call up Dr Clark's office and make an appointment (second time I've seen her, first time was for a prescription refill and to meet her. My first impression was that she was friendly and knowledgeable). So Wednesday afternoon I left early and went to the office and was seen. At the time the only way I felt unwell was my chest still not feeling quite alright (I'm an athlete, mind you) and the lymph nodes in my neck were sore. My mucus had gone from yellow to clear after about 3 weeks of being sick and I told her all this. She says it sounds like allergies, that must be it because they're going around. Allergies? I'm mostly just allergic to my cat and it's just a mild stuffiness. She smiled at me like I was naive, and said that because the mucus was clear it had to be that. No argument there, but it's not the underlying cause. I insisted on a chest xray and later that afternoon from the ever efficient BJC hospital got my results saying my lungs were "a little full." That was the only test considered and she didn't even think it necessary. She put me on a THIRD antibiotic, amoxicillin claviculanate. Thursday I felt terrible, people were telling me "go home, you didn't sound like this yesterday, etc." Called the nurse about 2 pm and when they called back around 4:30ish with the Dr's directions, the directions were to keep taking the medication and "call tomorrow and let us know how you're doing so if something needs to be done before the weekend, we can do something.... It's not pneumonia." Friday morning, I could hardly get out of bed from the way my head was spinning and the pain. I called them about 8, called back about 10. "She says that if it's that bad, then go to the emergency room." "What does she think they're going to do? I didn't feel like crap before these meds and know I do." $125 copay would light a fire under anyone's ass as well especially after just seeing their physician. Called back again, "she's sending a new prescription out to the pharmacy." Jesus, was that so hard? Week later, my ears are still killing me my throat is raw from coughing (productive cough though) and my lymph nodes are throbbing. Call again, let them know. Prednisone. Took 2 days as prescribed and began having arrhythmias. Bad ones, I had them from anxiety that weren't this bad. That, along with the loss of sleep and irritability, led me to call *yet again.* I know what you're thinking, but my god, it's Friday I don't want to have to wait and pay more money if it gets bad and Monday is is a holiday. Called at 10:11 am and the nurse picked up immediately. Let her know about my symptoms, she said they'll call back after she's spoken with the dr. Apparently they closed at noon. Never called. NEVER CALLED. Thankfully the exchange was very helpful and forgiving. After this whole thing of being treated like a drug or attention seeker, I'm just kind of done. I'm just sick of being sick; it's been 6 weeks as I'm writing this and I'm still not well. I work in a hospital and the Dr's know me pretty well because of my station. They've been giving advice and none of it matches what the Dr wants it to be. Been referred to an ear, nose and throat Dr who I'll call on Tuesday, by my optometrist, of all people. Maybe he'll take care of it, since it's allergies, after all. Overall, as much as I like BJC, I don't think I can continue to see her because in America, healthcare is a business and only a business. I'm paying you a great sum of money for a return, yet only getting about half of what I expected. I have health insurance, one of the best, so I can use it if I need it! Apparently she just wants me to use it to come see her in her office. I've never had complications like this before, I rarely even have a bad side effect, so this circumstance was unusual for me. I thought for sure with her having been a Dr since 1989 that she was a good bet for a physician as opposed to a new Dr such as my last one. To be treated like I'm panicking over nothing and being ignored is not helpful. All I can say was, I sure hope you were busy Friday because it cost you a customer, or as it should be known, patient. I'm actually not mad, not anymore, just really disappointed. I had hoped for better.

I recently went in for my annual physical. I am a thyroid patient and needed to look at changing my…read moremedication and had been experiencing symptoms, but knew my appointment was coming up, so I held off until then. When I told her what was going on, she completely dismissed any of my concerns then said, and I quote, "We aren't here to talk about your issues, today's appointment is to discuss your health." Ummmm, what now? How is my health concerns, NOT my health? After mentioning that she would need to see me for a separate appointment, and post bloodwork appointment, it became quite obvious that she had very little interest in helping me feel better and fully healthy, unless she got at least 3 copays out of me. Yeah, not going back to her. Sorry hun, but just because my TSH is "in range" at a high 3, does not mean I feel well, nor is just a TSH a proper field of vision for a thyroid patient. I am highly disappointed with Dr. Clark and will refuse to see her anymore.

I bring a relative to this business on a regular basis for hearing aids. I so appreciate the…read moreexcellent care and customer service provided by Allison and Janie. They are absolutely wonderful! This location has disabled parking and a ramp nearby to get on the sidewalk. There is plenty of parking and it's easy to access the business.

Very professional hearing specialist she takes her time and has knowledge of many things. I felt…read morelike I was in good hands

I went for hormone therapy consult for my transition and I've never been to a healthcare provider…read moreas kind, considerate, understanding, thorough, and patient with me as this clinic, including the front desk staff.

Everyone was very kind and efficient. I had great conversations and they provided me with quality…read morecare